The Parc at Trilogy

254 Wolf Rd, Latham
(518) 869-9976

Recent Reviews

Matthew Russell

Leanne is the best, she always knows when it's Miller

Atmosphere: 5

Food: 5

Service: 5

Michael Blaney

Clean, comfortable, and prompt

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assorted of Flatbread Pizzas

Lars Targa

Great hotel/restaurant. Really a step up in the Hilton chain.

Atmosphere: 5

Food: 5

Service: 5

Dan Zaremba

Leanne has always been very professional and effective while serving everyone. She always makes everyone feel like they are old friends. This is important when your either on vacation or traveling for business.

Atmosphere: 5

Food: 5

Service: 5

Mud And Maker

Amazing drinks !

Atmosphere: 5

Food: 5

Service: 5

John Neider

Leanne was amazing!

Atmosphere: 5

Food: 5

Service: 5

Jeffrey Cowen

Leanne was amazing as always!Parking: Awesome

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Parfait

Honora Ferris

Leanne was awesome. Very attentive, professional & UPBEAT!Patti hustled her butt off!Made it a very nice

Atmosphere: 4

Food: 3

Service: 5

Charles Harkola

Leanne was great! Very welcoming & gave great food recommendations.

Atmosphere: 5

Food: 5

Service: 5

Sheri Fischer

I love when Leaann is working. So cheerful and bright light to the establishment.Parking: Open parking lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assorted of Flatbread Pizzas, Burger and Fries

Sarah Smith

Delicious and great service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Scrambled Eggs

Jerilyn Howlett

Whether you are coming or going! It’s a great spot for travelers!

Atmosphere: 5

Food: 5

Service: 5

Tracey Aust

Great food! Great staff!

Atmosphere: 5

Food: 5

Service: 5

Abraham Ashley

It is a short menu, but what the have is generally good. In the fork and knife part of the menu, when they say small, they mean it. I got the chicken breast, then ordered the flatbread because the small was, in fact, small. It was, however, very good and perfectly spiced.Wheelchair accessibility: They have low tables that are usable in wheelchairs

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Assorted of Flatbread Pizzas

yendyo

The good, bad & ugly. The good- hotel is clean and very pretty. Nicely furnished. Rooms are very nice. Conveniently located. The bad- bar menu is outdated as bartender mentioned half the items on the menu are not available. Air conditioning in our room was loud and not very strong. Housekeeping never came to clean our room even though we personally requested it. The ugly- Unfortunately there was a power outage at 4am. No power generator to keep the place powered. Hallways were pitch black. Smoke alarms were beeping. No air conditioning so we were miserable. Power in our room came back on around 6am. That’s bad, but not the ugly. I called to see if customers were being accommodated in any way…a free drink at the bar maybe, or later check out even. Who knows? Why not inquire, right? I was connected to a manager, initials “C.B” who told me “take up the issue with National Grid” as this was a county power outage. I then asked can you tell me who at Hilton I can contact so they are aware in the event of a pattern. Manager told me he didn’t have time to “argue” with me and hung up on me. I was stunned. I never once raised my voice or alluded to the fact that I would file a complaint against the hotel. I honestly thought I could help the hotel in the event others complained. Thought I could corroborate on the hotel’s side and yet I was hung up on. A few minutes later someone claiming to be the owner said he witnessed everything and there’s nothing the hotel could do. I couldn’t even get a word out as I was continuously interrupted. I told the “owner” that I didn’t believe he was the owner and I didn’t feel comfortable speaking with him. The power outage issue is completely understandable, but the way I was spoken to and hung up on by a “manager” was undeniably wrong. Terrible experience. I do not recommend this hotel. Clearly they have no value in customer service. Personally, I will never stay here ever again.

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