I have received great tech advice from Tim Catalfamo at Chris Coffee. Tim is very patient and explains things very clearly. A great guy.
Pieter de Haan
Thank you Tim Catalfamo for all your help!
John Williams
Customer service with Chris’ coffee is always fast and a positive experience.
Robert Qua
I bought a Quickmill Andreja Premium espresso machine from Chris Coffee over 10 years ago and it's still going strong. Whenever I need help with basic maintenance or help diagnosing a problem I can always count on Tim in the service department to get me the information and the parts I need. This type of customer service is invaluable, especially when you factor in not needing to transport a 40lb espresso machine to the shop. Thank you Tim! If you are a do it yourself person, or you don't have the time to ship out your machine, the service department at Chris Coffee is always there for you.
Tatiana Kruggel
Big Thanks to Tim Catalfamo, every time I had an issue with my Mini Vivaldi he was patient and very helpful.
John Collins
Mark went above and beyond to help me narrow in on the machine that was right for me and help answer my questions. Despite the busy Holiday Season, he made time for personalized, in-depth responses to my emails.
Nida Ehsan
Do not order from here unless you want to waste your time and energy. Customer service is non-existent. I received the incorrect La Marzocco machine (black instead of stainless steel) on 9/12 and there was zero effort from Chris's coffee's customer service team to ensure that this was resolved in a timely manner. In fact, this was all passed along to me to handle. It took a month to locate the machine I ordered. I contacted La Marzocco myself on 10/14 and then received the correct machine on 10/16. I also wasted time communicating with the Ryder, the delivery company, directly who consistently missed 3 pick ups and blamed me for not being there at the right time which I have emails and time stamps for. Every communication and follow up was initiated by me. I don't typically write reviews but this was a horrible experience. I would give 0 stars if I could.
Robert Ellis
I had a brilliant experience here. My super automatic espresso machine is 12 to 15 years old and stopped working. I have the impression much of their work is for commercial accounts. They could have said we don't do home machine repairs or we don't do machines that old. Instead they were welcoming and repaired the machine for about 2 hours of labor. It works again just as well as when I first bought it, add at perhaps 5 percent of the cost of an equivalent new machine.
In addition to repairs they also sell espresso machines and the grinders.
I am extremely pleased with the result and if I ever need to replace my machine I would buy from them.
Eryn Veronesi
Have enjoyed their coffee at restaurants across the Hudson Valley and their canned cold brew!
Gary Cook
Your maintenance staff is always extremely helpful with a quick response. This is the reason I will always buy my products from Chris's.
Have ordered multiple times from Chris' Coffee and every time they have gone over and beyond for me! Will 100% keep ordering from them! Always so friendly and helpful!!!
Mike Peery
Chris Coffee has very responsive technical and product support. I have used their espresso machines for almost 20 years and have been pleased with their products and support.
John Knakal
Amazing customer support. Very responsive and happy to help.
Ed Reeder
Joe was a huge help in determining what I needed to repair my machine.
Stacey Woodward
Fantastic support and knowledgeable technicians. 5 stars
I have received great tech advice from Tim Catalfamo at Chris Coffee. Tim is very patient and explains things very clearly. A great guy.
Thank you Tim Catalfamo for all your help!
Customer service with Chris’ coffee is always fast and a positive experience.
I bought a Quickmill Andreja Premium espresso machine from Chris Coffee over 10 years ago and it's still going strong. Whenever I need help with basic maintenance or help diagnosing a problem I can always count on Tim in the service department to get me the information and the parts I need. This type of customer service is invaluable, especially when you factor in not needing to transport a 40lb espresso machine to the shop. Thank you Tim! If you are a do it yourself person, or you don't have the time to ship out your machine, the service department at Chris Coffee is always there for you.
Big Thanks to Tim Catalfamo, every time I had an issue with my Mini Vivaldi he was patient and very helpful.
Mark went above and beyond to help me narrow in on the machine that was right for me and help answer my questions. Despite the busy Holiday Season, he made time for personalized, in-depth responses to my emails.
Do not order from here unless you want to waste your time and energy. Customer service is non-existent. I received the incorrect La Marzocco machine (black instead of stainless steel) on 9/12 and there was zero effort from Chris's coffee's customer service team to ensure that this was resolved in a timely manner. In fact, this was all passed along to me to handle. It took a month to locate the machine I ordered. I contacted La Marzocco myself on 10/14 and then received the correct machine on 10/16. I also wasted time communicating with the Ryder, the delivery company, directly who consistently missed 3 pick ups and blamed me for not being there at the right time which I have emails and time stamps for. Every communication and follow up was initiated by me. I don't typically write reviews but this was a horrible experience. I would give 0 stars if I could.
I had a brilliant experience here. My super automatic espresso machine is 12 to 15 years old and stopped working. I have the impression much of their work is for commercial accounts. They could have said we don't do home machine repairs or we don't do machines that old. Instead they were welcoming and repaired the machine for about 2 hours of labor. It works again just as well as when I first bought it, add at perhaps 5 percent of the cost of an equivalent new machine.
In addition to repairs they also sell espresso machines and the grinders.
I am extremely pleased with the result and if I ever need to replace my machine I would buy from them.
Have enjoyed their coffee at restaurants across the Hudson Valley and their canned cold brew!
Your maintenance staff is always extremely helpful with a quick response. This is the reason I will always buy my products from Chris's.
Restaurantji Recommends
Have ordered multiple times from Chris' Coffee and every time they have gone over and beyond for me! Will 100% keep ordering from them! Always so friendly and helpful!!!
Chris Coffee has very responsive technical and product support. I have used their espresso machines for almost 20 years and have been pleased with their products and support.
Amazing customer support. Very responsive and happy to help.
Joe was a huge help in determining what I needed to repair my machine.
Fantastic support and knowledgeable technicians. 5 stars
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