Dunkin'
620 Loudon Rd, Latham
(518) 786-7278
Recent Reviews
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This dunkin is always so rude for absolutely no reason
Atmosphere: 1
Food: 1
Service: 1
It’s always a joy coming to this Dunkin. The staff are always so friendly and seem friendly with one another. Orders always come through quickly as well!
Atmosphere: 5
Food: 5
Service: 5
One of the best Dunkin’s I’ve been too. I go multiple times every week and they are always quick and make my drink perfect every time. Love this Dunkin!
The woman with red hair, neck tat, and tribal tat on her forearm is such a miserable person. I stopped on my way to the office. One customer in the lobby and no cars in the drive thru.
I went inside and ordered 2 dozen donuts. I unfortunately got red hair lady’s attitude. She grabs two boxes then tells me, “next time you place a big order like this you need to call way way in advance” I said, I need to call ahead for two dozen doughnuts? It’ll take you 3 mins to put 24 donuts in two boxes. If I ordered one order of hash browns it would take longer. She repeated it again and I just shook my head in disbelief and left. Also, PLENTY of people working. I counted 6. Terrible service and absolutely won’t go here anymore.
Atmosphere: 1
Food: 1
Service: 1
I meant to do this before but I love stopping by this location to see aerial she's the most kindest person you'll meet. She's does awesome job here!
Atmosphere: 5
Service: 5
Don’t go to this location. They always short you the correct number of munchkins. I’ve never seen a Dunkin that’s so stingy. It’s probably why this location is never busy.
The lady with the bright red hair and neck tattoo is absolutely nasty. My sister and I placed a mobile drive thru order and then proceeded to the drive through line and told them the name of the order. When I first pulled up a polite gentleman asked me the name of the order, then the red head lady cut him off over the microphone and said “ okay honey it was just sent in, you gave us “no time” so pull up and when it’s done, it’s done.” She was rude for absolutely no reason! Her comment made no sense considering if we pulled up and ordered it would have taken the same amount of time IF NOT LONGER. I have never had a problem with any Dunkin worker ever. This lady needs to be trained on customer service and manners. 5/29/25
Atmosphere: 1
Food: 4
Service: 1
If I could give zero stars, I would. I’ve done drive thru several times at this location and the employees are condescending and rude. My friends and I placed two separate mobile orders and went to pick them up in our car and they said that wasn’t allowed. The store and the drive thru were EMPTY. Instead of politely informing me that company policy says you can’t do that, she chose to be condescending and rude. If this place is going to be that militant about a policy early on a Sunday morning when the entire place is empty, maybe the store should at least ensure that they are training their staff to have basic customer service skills or at least common human decency. If I place an order and say thank you, I expect a customer service employee to at least be polite and tell me to have a nice day, but apparently that’s too much to ask of this store.
Atmosphere: 1
Food: 3
Service: 1
They forgot several items but we're kind and understanding when I asked about it
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Donuts
Omg they smoke weed in store. We got a big wiff of it this is horrible
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best Dunkin experience we've ever had
Atmosphere: 5
Food: 5
Service: 5
My order was 5 whole dollars for a small coffee … hello? Ho is u cool?? Smaller than a summer Fridays..
Atmosphere: 1
Food: 1
Service: 1
The staff at this Dunkin' is really rude and has no respect for how to treat customers, especially the night crew. I usually go to pick up DoorDash orders, and there are a couple of employees who do not speak politely. They treat you really badly and sometimes even curse.
Atmosphere: 1
Food: 3
Service: 1
The staff at this Dunkin' is really rude and has no respect for how to treat customers, especially the night crew. I usually go to pick up DoorDash orders, and there are a couple of employees who do not speak politely. They treat you really badly and sometimes even curse.
Atmosphere: 1
Food: 3
Service: 1
Rude worker. Bad service. I asked if I could get a half a dozen of donuts. This woman Told me I couldnt pick my own donuts, then the donuts they gave me were quite literally rock hard and crumbling. Ordered a matcha latte, get to the window, they don’t give me a latte, I ask for the latte, she says I have to go back around and RE ORDER IT because she didn’t “hear me” even though she said “mhm” not to mention there was no one in line behind me??? And I have to drive around??? Yeah no. moving on, they BURNED my croissant sandwich it was literally black. After the woman told me to go back around I went to the other Dunkin’ Donuts down the street which was MUCH better service and quality products. If you are thinking of going to this Dunkin. DONT. Go to the one a few stores down. I don’t know what this workers name was. But she had a lot of piercings and I think dark red hair. And I feel bad for the people that have to work along side this aweful woman and if she’s so rude to a teenage girl and her LITTLE 10 year old sister I can’t imagine how she treats her co-workers. I’m appalled.
Atmosphere: 1
Food: 1
Service: 1
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