She sitting out. When she came inside I asked for order she not gonna make she so lazy to work she didn't give my order
Maya McNulty
Horrid customer service and management. (Latham,NY)
Nate Anthony
Nisha was great. Only person in there who was actually working and still provided excellent customer service
Mike B
What's the point of ordering online so it's ready when you come? They make no attempt to make your order while you stand there and wait while they continue to make walk in orders. Not friendly at all. Somebody needs to manage this place properly. I don't think this is how the founder expects this to operate. I'd suggest ordering from a local small business instead. I also while I stood there thinking about canceling my order watched as they went to the gluten free area and spread the mayo on regular bread. Why offer gluten free?????
Gloria E
I like Jersey Mike's a lot. I wish I could remember the guy who made my sandwich. He had excellent customer service skills, was funny, and he let me know when I ordered anything extra that the cost would be extra as well. The only complaint that I have is how they leave the bacon on the counter. The workers can cough, flies landing on the bacon, and God only knows how long the bacon has been sitting out. I know you want to be fast and get the order done in a timely manner. Bacon sitting on the counter should be a Big No. Just being honest 😊
Jake
Only 1 person making subs during the lunch rush with a line out the door and an hour long backlog of takeout orders
Chris Marsh
The Chicken Philly and the Roast Beef are my 2 favorite. Always delicious.
Keith Gtz
I have no words for how consistently poor this location is. After my first few visits I learned to show up a minimum of 30 minutes past pick up time. The owner of this location should be ashamed. There is busy, and then there's negligence and there is no question where this location falls.
Jmormile Mormile
Absolutely, love their subs put Fresh meat. They slice it while you're there, they're just really good
Jason Kraft
I watched the girl put three pieces of chicken on the grill, touching it completely with her hands…then grab a piece of bread to cut without changing her gloves..disgusting…then touched two other cold subs that were waiting to be sprinkled to move them out of her way..someone is going to get sick.
Placed an order online at around 5:40, said ready in 15 mins. Didn’t end up getting there until 6:15. They haven’t even started my hot sub yet, while my wife’s cold sub was done. Asked about the order and they just said it wasn’t ready yet. Waited another 30 mins in store which was over an hour after we ordered and they still haven’t gotten to it. The girl on the grill was moving like a sloth and doing one hot sub at a time and taking forever to make anything. By this time, the girl at the register finally switched out and made my sub. The bread was hard as a rock and inedible. Seemed like no one in there cared at all. They had about 10 people waiting for their subs by the time we left. A table in there said they waited over an hour for their subs as well. Owner of this one needs to make some changes because that’s ridiculous.
Jessica RodrÃguez
The girls upfront are great . Friendly and work quick! Thanks
Doug Williams
I was the only one there. It took a good 3 minutes for anyone to interact with me. This was Saturday 4/18 after 6pm. The staff must have just completed their 15 min pot break. I had to repeat my order 4 times. They still had it wrong and had to remove items off the bread. Was a waste of time and money. Will not be back.
Lindsay Thurber
While sitting waiting for the food we watched one person working while the other two were off texting and complaining about being short staffed. Instead of helping the guy with multiple orders in front door him, what's what they chose to do lol. The guy was doing the same though, and was walking away talking about how short staffed they were instead of just doing the job. Comical but annoying, we won't be back lol. Oh and the lettuce was SUPER brown, I would never serve something like this.
charlie sirigiano
It never fails lately that there is an issue getting a sub here at the Latham location. Today no ranch dressing for a #26. This is not the 1st time some issue has happened. Please get your act together
She sitting out. When she came inside I asked for order she not gonna make she so lazy to work she didn't give my order
Horrid customer service and management. (Latham,NY)
Nisha was great. Only person in there who was actually working and still provided excellent customer service
What's the point of ordering online so it's ready when you come? They make no attempt to make your order while you stand there and wait while they continue to make walk in orders. Not friendly at all. Somebody needs to manage this place properly. I don't think this is how the founder expects this to operate. I'd suggest ordering from a local small business instead. I also while I stood there thinking about canceling my order watched as they went to the gluten free area and spread the mayo on regular bread. Why offer gluten free?????
I like Jersey Mike's a lot. I wish I could remember the guy who made my sandwich. He had excellent customer service skills, was funny, and he let me know when I ordered anything extra that the cost would be extra as well. The only complaint that I have is how they leave the bacon on the counter. The workers can cough, flies landing on the bacon, and God only knows how long the bacon has been sitting out. I know you
want to be fast and get the order done in a timely manner. Bacon sitting on the counter should be a Big No. Just being honest 😊
Only 1 person making subs during the lunch rush with a line out the door and an hour long backlog of takeout orders
The Chicken Philly and the Roast Beef are my 2 favorite. Always delicious.
I have no words for how consistently poor this location is. After my first few visits I learned to show up a minimum of 30 minutes past pick up time. The owner of this location should be ashamed. There is busy, and then there's negligence and there is no question where this location falls.
Absolutely, love their subs put Fresh meat. They slice it while you're there, they're just really good
I watched the girl put three pieces of chicken on the grill, touching it completely with her hands…then grab a piece of bread to cut without changing her gloves..disgusting…then touched two other cold subs that were waiting to be sprinkled to move them out of her way..someone is going to get sick.
Restaurantji Recommends
Placed an order online at around 5:40, said ready in 15 mins. Didn’t end up getting there until 6:15. They haven’t even started my hot sub yet, while my wife’s cold sub was done. Asked about the order and they just said it wasn’t ready yet. Waited another 30 mins in store which was over an hour after we ordered and they still haven’t gotten to it. The girl on the grill was moving like a sloth and doing one hot sub at a time and taking forever to make anything. By this time, the girl at the register finally switched out and made my sub. The bread was hard as a rock and inedible. Seemed like no one in there cared at all. They had about 10 people waiting for their subs by the time we left. A table in there said they waited over an hour for their subs as well. Owner of this one needs to make some changes because that’s ridiculous.
The girls upfront are great . Friendly and work quick! Thanks
I was the only one there. It took a good 3 minutes for anyone to interact with me. This was Saturday 4/18 after 6pm. The staff must have just completed their 15 min pot break. I had to repeat my order 4 times. They still had it wrong and had to remove items off the bread. Was a waste of time and money. Will not be back.
While sitting waiting for the food we watched one person working while the other two were off texting and complaining about being short staffed. Instead of helping the guy with multiple orders in front door him, what's what they chose to do lol. The guy was doing the same though, and was walking away talking about how short staffed they were instead of just doing the job. Comical but annoying, we won't be back lol. Oh and the lettuce was SUPER brown, I would never serve something like this.
It never fails lately that there is an issue getting a sub here at the Latham location. Today no ranch dressing for a #26. This is not the 1st time some issue has happened. Please get your act together
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