First, please let me point out that this is not an attempt to harm this business, but simply to educate them in the hopes that they will do better. I love the food from the works in order from there quite often. But a couple things I find So troubling thatI think I will have to stop ordering from them. Since the first time I ordered from them and the bacon on my sandwich just showed up raw I specifically after placing my order with DoorDash call the store and tell them “please make the bacon extra extra well done”in the hopes that even be cooked. I tried to make a note on the order under special instructions, but received a message that the store does not take special instructions… So I read that as “you’re gonna get what we give you and like it” It’s not like I’m trying to build my own order. I’m simply asking for an item on my sandwich to be cooked and not so raw that will make me sick literally raw.. I’ve tried everything I can to make the situation right because I really do enjoy their food but their lack of care for customers I feel like makes that impossible. I hope you do better in the future. Good luck.
Extra extra well done
michael rock
AMAZING bagels
didn't have anything else
Atmosphere: 3
Food: 5
Service: 4
ETD 1975
Grabbed two cookies. They were stale, which is not acceptable, especially when paying $2.75 per item. The server behind the counter was friendly and kind, but did not know what all the bakery products were. Clearly not her fault, but there was a lack of training. I know this has become standard practice, but I am so annoyed and exhausted at being asked to tip cashiers. It's a turn-off and it does inform my decision to return to a business. One star for atmosphere: I don't want to eat my food with people's pets. The day I visited it was 25 degrees outside and I had the pleasure of a giant husky leering at me throughout my experience. Dogs are amazing. I love dogs. I appreciate when businesses have outdoor seating for pet owners and their animal friends. What I do not want is to be sniffed/greeted inside by someone's dog who just took a giant dump outside and licked their own butt because that's what dogs do. The staff was petting the dog. Kinda gross for people who are making/serving food.
Atmosphere: 1
Food: 2
Service: 4
Samantha Cobb
I’m a loyal Works Café customer and usually have an excellent experience, but today was frustrating and needs to be addressed. While I was in Albany, I placed my order through the app. It automatically selected the Albany location for me—without me choosing it—so I accidentally arrived at the Latham location to pick up my food.
When I explained the situation, the staff made the process far more difficult than it needed to be. Instead of helping me resolve a simple mistake caused by the app, I was met with resistance and confusion. The older woman with glasses, in particular, was frustrating to deal with. She did not make the situation easy, and I felt like I had to jump through unnecessary hoops just to get my order corrected.
It wasn’t until I mentioned that I would take the issue to corporate that things were suddenly resolved. As someone who orders from Works Café regularly, I don’t think a customer should have to reach that point just to receive basic assistance.
I hope management can address both the app issue—where it auto-selects locations—and the customer service concerns. Loyal customers appreciate kindness, clarity, and support, especially when the mistake stems from the system, not them. I truly enjoy Works Café, and I would love to see improvements in how these situations are handled in the future.
Food: 5
Ruth Dallmann
We went for the grand opening of the Guilderland location, and everything was free! The wait wasn't long, and we were able to get a table right away. I liked it so much that we had breakfast at the Latham location a few days later.
Atmosphere: 4
Food: 4
Service: 4
Arkanikane
My bagel was juicing itself. Microwave eggs and sausage slopped onto a bagel. Paid 25$ for breakfast to get a cup of ice and told to make my own coffee.
Atmosphere: 1
Food: 1
Service: 1
cadet 93
My salad was great. My mom got half a sandwich and soup. She ate the whole(half) sandwich. She is a picky eater and she enjoyed the her food and smoothie.
Atmosphere: 5
Food: 5
Service: 5
Lisa McLane
I love this place ! Food is great and healthy. Staff is top notch especially Nick and Kelly!
Atmosphere: 5
Food: 5
Service: 5
vishwa bhatt
It’s my favourite cafe. I have been there 3 times with different locations. The first time I had was in NH. It was really amazing. Being a vegetarian and a perfect sandwich is what I was looking for here in United States. This is great. I ordered Farmers Veggie and Cheese. I dont have a perfect photo for it as it was just grab and go, but it really is delicious.
Ordered a bagel with cream cheese, upon receiving it, there was hardly any cream cheese and parts of the bagel didn't have cream cheese at all. I asked for a little more to cover the dry spots and they wanted to charge me. Rather than making it right, they wanted to charge me.
Atmosphere: 4
Food: 1
Service: 1
Brian Sprague
If you’re in the mood for lunch, go down the street to Bella Napoli….
Atmosphere: 3
Food: 2
Service: 4
Victoria Gailliard
Leaving this review for my co-worker because she's a bit shy but I really am having a hard time with this issue. She placed an order on doordash for pick up this morning 1/2, when she want into the cafe to pick up she saw there was no order on the shelf. When she went up to the counter to ask for help and explain someone took her order they basically said to her she was SOL. I get things happen but why is it her fault someone swiped her order when the shelving is just open to anyone who walks in. She wasn't offered even a discount for a new order she had to place. This really left a bad taste in our mouth since the counter person wasn't even empathetic about it at all. We love small businesses and support them as much as we can but when stuff like this comes up and your left with a really crappy situation it doesn't make you want to go back mind you this was her first time there.
Atmosphere: 1
Food: 3
Service: 1
D K
We stopped in for coffee and tea, we enjoyed the chai latte.
Atmosphere: 5
Service: 5
Megan Mathey
I order the same breakfast wrap multiple times a week through Doordash, its always delicious! Great service and great food!
First, please let me point out that this is not an attempt to harm this business, but simply to educate them in the hopes that they will do better.
I love the food from the works in order from there quite often. But a couple things I find So troubling thatI think I will have to stop ordering from them. Since the first time I ordered from them and the bacon on my sandwich just showed up raw I specifically after placing my order with DoorDash call the store and tell them “please make the bacon extra extra well done”in the hopes that even be cooked. I tried to make a note on the order under special instructions, but received a message that the store does not take special instructions… So I read that as “you’re gonna get what we give you and like it”
It’s not like I’m trying to build my own order. I’m simply asking for an item on my sandwich to be cooked and not so raw that will make me sick literally raw.. I’ve tried everything I can to make the situation right because I really do enjoy their food but their lack of care for customers I feel like makes that impossible. I hope you do better in the future. Good luck.
Extra extra well done
AMAZING bagels
didn't have anything else
Atmosphere: 3
Food: 5
Service: 4
Grabbed two cookies. They were stale, which is not acceptable, especially when paying $2.75 per item. The server behind the counter was friendly and kind, but did not know what all the bakery products were. Clearly not her fault, but there was a lack of training. I know this has become standard practice, but I am so annoyed and exhausted at being asked to tip cashiers. It's a turn-off and it does inform my decision to return to a business. One star for atmosphere: I don't want to eat my food with people's pets. The day I visited it was 25 degrees outside and I had the pleasure of a giant husky leering at me throughout my experience. Dogs are amazing. I love dogs. I appreciate when businesses have outdoor seating for pet owners and their animal friends. What I do not want is to be sniffed/greeted inside by someone's dog who just took a giant dump outside and licked their own butt because that's what dogs do. The staff was petting the dog. Kinda gross for people who are making/serving food.
Atmosphere: 1
Food: 2
Service: 4
I’m a loyal Works Café customer and usually have an excellent experience, but today was frustrating and needs to be addressed. While I was in Albany, I placed my order through the app. It automatically selected the Albany location for me—without me choosing it—so I accidentally arrived at the Latham location to pick up my food.
When I explained the situation, the staff made the process far more difficult than it needed to be. Instead of helping me resolve a simple mistake caused by the app, I was met with resistance and confusion. The older woman with glasses, in particular, was frustrating to deal with. She did not make the situation easy, and I felt like I had to jump through unnecessary hoops just to get my order corrected.
It wasn’t until I mentioned that I would take the issue to corporate that things were suddenly resolved. As someone who orders from Works Café regularly, I don’t think a customer should have to reach that point just to receive basic assistance.
I hope management can address both the app issue—where it auto-selects locations—and the customer service concerns. Loyal customers appreciate kindness, clarity, and support, especially when the mistake stems from the system, not them. I truly enjoy Works Café, and I would love to see improvements in how these situations are handled in the future.
Food: 5
We went for the grand opening of the Guilderland location, and everything was free! The wait wasn't long, and we were able to get a table right away. I liked it so much that we had breakfast at the Latham location a few days later.
Atmosphere: 4
Food: 4
Service: 4
My bagel was juicing itself. Microwave eggs and sausage slopped onto a bagel. Paid 25$ for breakfast to get a cup of ice and told to make my own coffee.
Atmosphere: 1
Food: 1
Service: 1
My salad was great. My mom got half a sandwich and soup. She ate the whole(half) sandwich. She is a picky eater and she enjoyed the her food and smoothie.
Atmosphere: 5
Food: 5
Service: 5
I love this place ! Food is great and healthy. Staff is top notch especially Nick and Kelly!
Atmosphere: 5
Food: 5
Service: 5
It’s my favourite cafe. I have been there 3 times with different locations. The first time I had was in NH. It was really amazing. Being a vegetarian and a perfect sandwich is what I was looking for here in United States. This is great. I ordered Farmers Veggie and Cheese. I dont have a perfect photo for it as it was just grab and go, but it really is delicious.
Atmosphere: 5
Food: 5
Service: 5
A clear leader in their field.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a bagel with cream cheese, upon receiving it, there was hardly any cream cheese and parts of the bagel didn't have cream cheese at all. I asked for a little more to cover the dry spots and they wanted to charge me. Rather than making it right, they wanted to charge me.
Atmosphere: 4
Food: 1
Service: 1
If you’re in the mood for lunch, go down the street to Bella Napoli….
Atmosphere: 3
Food: 2
Service: 4
Leaving this review for my co-worker because she's a bit shy but I really am having a hard time with this issue. She placed an order on doordash for pick up this morning 1/2, when she want into the cafe to pick up she saw there was no order on the shelf. When she went up to the counter to ask for help and explain someone took her order they basically said to her she was SOL. I get things happen but why is it her fault someone swiped her order when the shelving is just open to anyone who walks in. She wasn't offered even a discount for a new order she had to place. This really left a bad taste in our mouth since the counter person wasn't even empathetic about it at all. We love small businesses and support them as much as we can but when stuff like this comes up and your left with a really crappy situation it doesn't make you want to go back mind you this was her first time there.
Atmosphere: 1
Food: 3
Service: 1
We stopped in for coffee and tea, we enjoyed the chai latte.
Atmosphere: 5
Service: 5
I order the same breakfast wrap multiple times a week through Doordash, its always delicious! Great service and great food!
Food: 5
Service: 5
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