Worst service, need to hire people who actually care just a little about their job.
Sigma Media
I ordered the JBC at the drive-thru. I asked what the JBC was. The guy said two burgers, med fries and med soda. I ordered the combo with no cheese, no salt and no ice in the drink. The guy taking the order never said anything about bacon being on the sandwich. After I got my order and drove away from the takeout window, I parked and inspected the sandwich only to find two strips of bacon on each sandwich. If I had known ahead of time about the bacon I would have ordered the sandwiches without bacon. I'm glad I caught this before I ate the burgers. Even though the food was good and came out the way I ordered it, the guy taking the orders could have been better at communicating to me what is on such a burger sandwich. Needless to say I was not pleased with my experience at Wendy's.
Atmosphere: 3
Food: 4
Service: 4
Herefor1
The manager at around 11:00 a.m. thank you so much for helping me with the 2 Pennies situation, food was great. Service from her was five stars I gave four stars for the service because the original cashier did not follow repeated instructions, but she had a very happy attitude at least, they all did. But the dummy forgot the sauce also.
Atmosphere: 5
Food: 5
Service: 4
Mohd Alokozay
The guys on the windows are disrespectful and unprofessional and doesn’t care about customers especially for doordasher, please replace them
Jennifer Nichols
Ordered a spicy chicken sandwich and ate half of it. It was night and I happened to look at it and saw RAW chicken! Went right back and they just said sorry here is your $7. I will be calling corporate!
shiamoodeen rahim
Be careful with this Wendy's. They up sell you when you dont ask for it. Sometimes even if you say you want a medium. If this keeps on happening. I will sue.
Atmosphere: 3
Food: 3
Service: 3
April Collins
Not one person in there understood what I was saying i gave up after 10 min. I watched the lady on fries no gloves grab the fries that were sitting there for who knows how long and dump them back in the basket to refry them (priceless) they charge you over 5 dollars and give you old refried F.F. they went in garbage and the chili guess there saving at that too ive never seen Wendy's chili so liquidated and loose so that went in garbage too.
Atmosphere: 2
Food: 2
Service: 2
Robert Schoonmaker
Bought some late night food to take back to the hotel right across the street after a long night. Food was stone cold and obviously been sitting around for quite some time. I know it was late, but it was still within operating time, and should be up to standards; I’m not paying for leftovers.
Atmosphere: 3
Food: 1
Service: 3
Mari Brown
The bathrooms in Saratoga is disgusting and some of the staff doesn't speak English clearly so you.can understand what there saying when they repeat.your order back to you
Atmosphere: 1
Food: 1
Service: 1
Addline Bova
On the way home from a ball game at 10 pm. Wendy's came to the rescue! The order was accurate and the food was fresh.
Service here sucks!! I came here with my family Saturday morning and I did my order and waiting for my order no one greeted me no customer service whatsoever! They just looked at us and said we have no coffee that the coffee machine is broken! Seriously bright Saturday morning and no coffee? You might as well shut the place down! Food tasted stale and the cashier was horrible!! Not coming back to this shitty location!
Atmosphere: 1
Food: 4
Service: 1
Donnelly Whitehead
Order was for eat in. Items were bagged to go. When informed individual of the mixup, she threw a tray at me.
Atmosphere: 1
Food: 3
Service: 1
Naomi
Never has want u want
Atmosphere: 2
Food: 3
Service: 2
Torance Navarrete
Sad, cold Dave's single! Had to microwave some life into it. At least the spicy chicken was warm.
Atmosphere: 4
Food: 2
Service: 4
Greg Bunt
The fun thing about this Wendy’s is you can sit at the drive through for 15 minutes during hours of operation and have no one come to the intercom. You should close this store it’s an embarrassment to Wendy’s. And food. And employees who aren’t degenerates. They’re costing you money and i find it hilarious you do nothing to fix it.
Worst service, need to hire people who actually care just a little about their job.
I ordered the JBC at the drive-thru. I asked what the JBC was. The guy said two burgers, med fries and med soda. I ordered the combo with no cheese, no salt and no ice in the drink. The guy taking the order never said anything about bacon being on the sandwich. After I got my order and drove away from the takeout window, I parked and inspected the sandwich only to find two strips of bacon on each sandwich. If I had known ahead of time about the bacon I would have ordered the sandwiches without bacon. I'm glad I caught this before I ate the burgers. Even though the food was good and came out the way I ordered it, the guy taking the orders could have been better at communicating to me what is on such a burger sandwich. Needless to say I was not pleased with my experience at Wendy's.
Atmosphere: 3
Food: 4
Service: 4
The manager at around 11:00 a.m. thank you so much for helping me with the 2 Pennies situation, food was great. Service from her was five stars I gave four stars for the service because the original cashier did not follow repeated instructions, but she had a very happy attitude at least, they all did. But the dummy forgot the sauce also.
Atmosphere: 5
Food: 5
Service: 4
The guys on the windows are disrespectful and unprofessional and doesn’t care about customers especially for doordasher, please replace them
Ordered a spicy chicken sandwich and ate half of it. It was night and I happened to look at it and saw RAW chicken! Went right back and they just said sorry here is your $7. I will be calling corporate!
Be careful with this Wendy's. They up sell you when you dont ask for it. Sometimes even if you say you want a medium. If this keeps on happening. I will sue.
Atmosphere: 3
Food: 3
Service: 3
Not one person in there understood what I was saying i gave up after 10 min. I watched the lady on fries no gloves grab the fries that were sitting there for who knows how long and dump them back in the basket to refry them (priceless) they charge you over 5 dollars and give you old refried F.F. they went in garbage and the chili guess there saving at that too ive never seen Wendy's chili so liquidated and loose so that went in garbage too.
Atmosphere: 2
Food: 2
Service: 2
Bought some late night food to take back to the hotel right across the street after a long night. Food was stone cold and obviously been sitting around for quite some time. I know it was late, but it was still within operating time, and should be up to standards; I’m not paying for leftovers.
Atmosphere: 3
Food: 1
Service: 3
The bathrooms in Saratoga is disgusting and some of the staff doesn't speak English clearly so you.can understand what there saying when they repeat.your order back to you
Atmosphere: 1
Food: 1
Service: 1
On the way home from a ball game at 10 pm. Wendy's came to the rescue! The order was accurate and the food was fresh.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Service here sucks!! I came here with my family Saturday morning and I did my order and waiting for my order no one greeted me no customer service whatsoever! They just looked at us and said we have no coffee that the coffee machine is broken! Seriously bright Saturday morning and no coffee? You might as well shut the place down! Food tasted stale and the cashier was horrible!! Not coming back to this shitty location!
Atmosphere: 1
Food: 4
Service: 1
Order was for eat in. Items were bagged to go. When informed individual of the mixup, she threw a tray at me.
Atmosphere: 1
Food: 3
Service: 1
Never has want u want
Atmosphere: 2
Food: 3
Service: 2
Sad, cold Dave's single! Had to microwave some life into it. At least the spicy chicken was warm.
Atmosphere: 4
Food: 2
Service: 4
The fun thing about this Wendy’s is you can sit at the drive through for 15 minutes during hours of operation and have no one come to the intercom. You should close this store it’s an embarrassment to Wendy’s. And food. And employees who aren’t degenerates. They’re costing you money and i find it hilarious you do nothing to fix it.
Atmosphere: 1
Food: 3
Service: 1
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