Horrible customer service and rude. I pay 6+ dollars for a drink and she tells me if I order light ice she won’t fill up my glass. BS!
Atmosphere: 2
Food: 1
Service: 1
Christopher Valentine
I stood in line for about 10 mins without being served. An employee yelled from the back that they would be "just a moment". The manager walked by without acknowledging me. I got tired of waiting so I left.
Atmosphere: 1
Food: 1
Service: 1
Ian Ray
Me love frappes!
Atmosphere: 5
Food: 5
Service: 5
Robert Akey
We were at the rest stop to get coffee and they closed 30 minutes early without warning anyone. I actually walked into the back to find someone because i thought there may be an emergency and no one was there! 4 people came out together 10 minutes later and got mad because we tried to order. Definitely needs a staffing change here.
Atmosphere: 1
Food: 3
Service: 1
Matthew Douglas
Wow. Worst coffee shop experience I’ve had. And I worked on reviewing coffee shops. The family in front left after waiting 15 minutes because no one came to serve them, they were too busy on the drive through, the pickup, and standing around looking lost - some literally had no purpose. after the family gave in and I’d waited a further couple of minutes my husband shouted through to the back room, asking if they realised there was queue and people kept leaving. The manager then sent two people to serve. One watched. The other served. I asked for a flat white and a tea with milk on the side. I then watched what can be described as total confusion and ineptitude as they tried to find tea bags and cold milk. I finally got my flat white, which was grande size and massive. I asked them to change it for the smallest size as I hadn’t realised what they’d serve it in, and I hadn’t been asked. The manager shouted at me that it was the standard size and it was on the board. I enclose a picture of the board that down at even have flat whites listed. I said that as I clearly didn’t know the standards they needed to help me through the experience. They then asked if they could pour the drink into a smaller cup. I had to explain that as they’d only put two shots in the drink, the coffee was so dilute I’d never taste it with that volume of milk, transitioning it into a smaller cup wouldn’t change the dilution level. The manager sarcastically picked up the smallest and said “is this the right size for you” and then slammed the original drink in the bin in a clear temper. She was rude, sarcastic and inappropriate. She couldn’t manage their shop, the staff were confused and untrained, inefficient and impolite. Avoid.
Atmosphere: 1
Service: 1
Maxat Kostayev
I ordered an Americano, I've been waiting for 15 minutes and still haven't got it
Food: 1
Erin Meyrick
Ordered a venti melon burst and after watching the barista run back and forth looking for the melon flavor, came back to me and stated that they were out of melon. I opted for a strawberry syrup that she put one pump in. She did get the London Fog right, which is always a hit and miss at any Starbucks outside of a Barnes and Noble (no water, choose milk, if you're curious). The floor where the baristas were working was covered in water and I worried for their safety. Maybe it was an off day, I hope at least. Did I still drink my melon (now strawberry) burst? Yes, because after being in a car for 20 hours, I needed caffeine. But please, management, take care of your baristas and fix whatever puddling you have on their working floor.
Atmosphere: 2
Service: 3
michael lopreto
Drive thru takes forever do not come here we have been sitting in the drive thru for 30 min this is crazy. Close your drive through if you can't staff it.
Service: 1
Andrew J
Starbucks doesnt care about customer service anymore; they dont have to..We gave them all the money any company ever needs..This location nor any location, is the same as the starbucks of the 1990's...coffee isnt as good either...Mcdonalds is better
Service: 1
Stephanie Berryman
Absolutely disgusting woman working the drive thru. Monday morning 5:15am on July 15, 2024. We waited at the speaker for a few minutes, so we just drove up to window since no one was responding. The woman working drive thru probably mid 20’s brown hair says “YOU NEEDED TO ORDER AT THE SPEAKER!” I said we waited there a few minutes but no one answered. She says “WELL WE ARE REALLY BUSY SO YOU JUST NEED TO WAIT!” I have never in my life been treated by someone at a drive thru restaurant, coffee shop, or to be honest anywhere like that. She was obviously a sad, unhappy person. If I could give zero stars I would.
I get my coffee here sometimes when driving east. Alexandra is always polite and always has a pleasant and positive vibe.
Atmosphere: 5
Food: 5
Service: 5
Stephanie D
We visited this location last Friday evening to order coffee, a snack and matcha for our trip. The Starbucks website and app said they were open. We waited by the register for around 2 minutes before an employee came up to tell us they were closed. Lights were on and the menu was still lit up as you can see by the photo. I won’t be visiting this location again. I also reached out to customer service hoping to figure out why they closed early despite everything else saying they weren’t closed. They responded once and have ignored me when I followed up with more info. Terrible customer service.
Atmosphere: 1
Food: 2
Service: 1
Sunidhi Anand
The worst Starbuck ever!
Disorganized and unfriendly staff, overcharged me and refused to refund the extra amount. Poor customer service and inaccurate billing. Avoid this location!
Atmosphere: 1
Food: 1
Service: 1
Rae Brant
Friendly staff, took forever taking our order then got our order completely
Atmosphere: 2
Food: 2
Service: 3
Kayleen Lugo
Girl at the drive thru was rude when we ordered and paid. Also, when we went to pay with the Starbucks app she said, "i can't take that. This location doesn't accept payment via the Starbucks app on your phone because we are not corporate." But I could have ordered ahead via the app on my phone from that Starbucks location? Regardless if it is true or not, her demeanor was overall rude. I'd rather go to Dunkin' or wait hours to go to a different Starbucks during our travel.
Horrible customer service and rude. I pay 6+ dollars for a drink and she tells me if I order light ice she won’t fill up my glass. BS!
Atmosphere: 2
Food: 1
Service: 1
I stood in line for about 10 mins without being served. An employee yelled from the back that they would be "just a moment". The manager walked by without acknowledging me. I got tired of waiting so I left.
Atmosphere: 1
Food: 1
Service: 1
Me love frappes!
Atmosphere: 5
Food: 5
Service: 5
We were at the rest stop to get coffee and they closed 30 minutes early without warning anyone. I actually walked into the back to find someone because i thought there may be an emergency and no one was there! 4 people came out together 10 minutes later and got mad because we tried to order. Definitely needs a staffing change here.
Atmosphere: 1
Food: 3
Service: 1
Wow. Worst coffee shop experience I’ve had. And I worked on reviewing coffee shops. The family in front left after waiting 15 minutes because no one came to serve them, they were too busy on the drive through, the pickup, and standing around looking lost - some literally had no purpose. after the family gave in and I’d waited a further couple of minutes my husband shouted through to the back room, asking if they realised there was queue and people kept leaving. The manager then sent two people to serve. One watched. The other served. I asked for a flat white and a tea with milk on the side. I then watched what can be described as total confusion and ineptitude as they tried to find tea bags and cold milk. I finally got my flat white, which was grande size and massive. I asked them to change it for the smallest size as I hadn’t realised what they’d serve it in, and I hadn’t been asked. The manager shouted at me that it was the standard size and it was on the board. I enclose a picture of the board that down at even have flat whites listed. I said that as I clearly didn’t know the standards they needed to help me through the experience.
They then asked if they could pour the drink into a smaller cup. I had to explain that as they’d only put two shots in the drink, the coffee was so dilute I’d never taste it with that volume of milk, transitioning it into a smaller cup wouldn’t change the dilution level. The manager sarcastically picked up the smallest and said “is this the right size for you” and then slammed the original drink in the bin in a clear temper. She was rude, sarcastic and inappropriate. She couldn’t manage their shop, the staff were confused and untrained, inefficient and impolite. Avoid.
Atmosphere: 1
Service: 1
I ordered an Americano, I've been waiting for 15 minutes and still haven't got it
Food: 1
Ordered a venti melon burst and after watching the barista run back and forth looking for the melon flavor, came back to me and stated that they were out of melon. I opted for a strawberry syrup that she put one pump in. She did get the London Fog right, which is always a hit and miss at any Starbucks outside of a Barnes and Noble (no water, choose milk, if you're curious). The floor where the baristas were working was covered in water and I worried for their safety. Maybe it was an off day, I hope at least. Did I still drink my melon (now strawberry) burst? Yes, because after being in a car for 20 hours, I needed caffeine. But please, management, take care of your baristas and fix whatever puddling you have on their working floor.
Atmosphere: 2
Service: 3
Drive thru takes forever do not come here we have been sitting in the drive thru for 30 min this is crazy. Close your drive through if you can't staff it.
Service: 1
Starbucks doesnt care about customer service anymore; they dont have to..We gave them all the money any company ever needs..This location nor any location, is the same as the starbucks of the 1990's...coffee isnt as good either...Mcdonalds is better
Service: 1
Absolutely disgusting woman working the drive thru. Monday morning 5:15am on July 15, 2024.
We waited at the speaker for a few minutes, so we just drove up to window since no one was responding.
The woman working drive thru probably mid 20’s brown hair says “YOU NEEDED TO ORDER AT THE SPEAKER!”
I said we waited there a few minutes but no one answered.
She says “WELL WE ARE REALLY BUSY SO YOU JUST NEED TO WAIT!”
I have never in my life been treated by someone at a drive thru restaurant, coffee shop, or to be honest anywhere like that. She was obviously a sad, unhappy person. If I could give zero stars I would.
Restaurantji Recommends
I get my coffee here sometimes when driving east. Alexandra is always polite and always has a pleasant and positive vibe.
Atmosphere: 5
Food: 5
Service: 5
We visited this location last Friday evening to order coffee, a snack and matcha for our trip. The Starbucks website and app said they were open. We waited by the register for around 2 minutes before an employee came up to tell us they were closed. Lights were on and the menu was still lit up as you can see by the photo. I won’t be visiting this location again. I also reached out to customer service hoping to figure out why they closed early despite everything else saying they weren’t closed. They responded once and have ignored me when I followed up with more info. Terrible customer service.
Atmosphere: 1
Food: 2
Service: 1
The worst Starbuck ever!
Disorganized and unfriendly staff, overcharged me and refused to refund the extra amount. Poor customer service and inaccurate billing. Avoid this location!
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, took forever taking our order then got our order completely
Atmosphere: 2
Food: 2
Service: 3
Girl at the drive thru was rude when we ordered and paid. Also, when we went to pay with the Starbucks app she said, "i can't take that. This location doesn't accept payment via the Starbucks app on your phone because we are not corporate." But I could have ordered ahead via the app on my phone from that Starbucks location? Regardless if it is true or not, her demeanor was overall rude. I'd rather go to Dunkin' or wait hours to go to a different Starbucks during our travel.
Atmosphere: 1
Food: 1
Service: 1
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