Stupid guy put a tip right on the check without my consent, I realized it when I walked away and checked the order amount in the app. I'm not petty enough to come back and make a fuss over $3 but this is just awful
Atmosphere: 1
Food: 1
Service: 1
Anミヤ
I ordered a cup of iced Americano,and they gave my coffee to someone else, and I kept waiting. I told the lady that my bus was about to leave. I waited for ten minutes more,and everyone who arrived later than me took the coffee. This was ridiculous. I kept asking that it was time for me, but no one solved the problem. Finally, I left without getting the coffee. It was a terrible experience, and I even fell down to catch the bus that left immediately. My worst Starbucks experience！！
Atmosphere: 1
Food: 1
Service: 1
SK
We ordered a fresh brew coffee with Milk and thought they will add milk while making coffee. But they just gave black coffee and asked us to use the milk in the flask. I requested them to add the milk and stream it, explaining that I need a hot coffee if I add the milk in the flask, it will reduce the heat. The Girl in counter understood this and was very polite.. She made a fresh coffee with milk and with expected heat and as usual the perfect taste!!
Atmosphere: 5
Food: 5
Service: 5
Tanya Priest
The woman that was at the drive through window was super nice!
Atmosphere: 5
Food: 5
Service: 5
James Malloy
Horrible service! Manager was annoyed that they messed up the order and had to remake the coffee as hot!
Atmosphere: 3
Food: 1
Service: 1
JD Turner
Best service I've had at a Starbucks in awhile!
Dec 19th @ 1:13
Atmosphere: 5
Food: 5
Service: 5
B Noble
Horrible customer service and rude. I pay 6+ dollars for a drink and she tells me if I order light ice she won’t fill up my glass. BS!
Atmosphere: 2
Food: 1
Service: 1
Christopher Valentine
I stood in line for about 10 mins without being served. An employee yelled from the back that they would be "just a moment". The manager walked by without acknowledging me. I got tired of waiting so I left.
Atmosphere: 1
Food: 1
Service: 1
Ian Ray
Me love frappes!
Atmosphere: 5
Food: 5
Service: 5
Robert Akey
We were at the rest stop to get coffee and they closed 30 minutes early without warning anyone. I actually walked into the back to find someone because i thought there may be an emergency and no one was there! 4 people came out together 10 minutes later and got mad because we tried to order. Definitely needs a staffing change here.
Wow. Worst coffee shop experience I’ve had. And I worked on reviewing coffee shops. The family in front left after waiting 15 minutes because no one came to serve them, they were too busy on the drive through, the pickup, and standing around looking lost - some literally had no purpose. after the family gave in and I’d waited a further couple of minutes my husband shouted through to the back room, asking if they realised there was queue and people kept leaving. The manager then sent two people to serve. One watched. The other served. I asked for a flat white and a tea with milk on the side. I then watched what can be described as total confusion and ineptitude as they tried to find tea bags and cold milk. I finally got my flat white, which was grande size and massive. I asked them to change it for the smallest size as I hadn’t realised what they’d serve it in, and I hadn’t been asked. The manager shouted at me that it was the standard size and it was on the board. I enclose a picture of the board that down at even have flat whites listed. I said that as I clearly didn’t know the standards they needed to help me through the experience. They then asked if they could pour the drink into a smaller cup. I had to explain that as they’d only put two shots in the drink, the coffee was so dilute I’d never taste it with that volume of milk, transitioning it into a smaller cup wouldn’t change the dilution level. The manager sarcastically picked up the smallest and said “is this the right size for you” and then slammed the original drink in the bin in a clear temper. She was rude, sarcastic and inappropriate. She couldn’t manage their shop, the staff were confused and untrained, inefficient and impolite. Avoid.
Atmosphere: 1
Service: 1
Maxat Kostayev
I ordered an Americano, I've been waiting for 15 minutes and still haven't got it
Food: 1
Erin Meyrick
Ordered a venti melon burst and after watching the barista run back and forth looking for the melon flavor, came back to me and stated that they were out of melon. I opted for a strawberry syrup that she put one pump in. She did get the London Fog right, which is always a hit and miss at any Starbucks outside of a Barnes and Noble (no water, choose milk, if you're curious). The floor where the baristas were working was covered in water and I worried for their safety. Maybe it was an off day, I hope at least. Did I still drink my melon (now strawberry) burst? Yes, because after being in a car for 20 hours, I needed caffeine. But please, management, take care of your baristas and fix whatever puddling you have on their working floor.
Atmosphere: 2
Service: 3
michael lopreto
Drive thru takes forever do not come here we have been sitting in the drive thru for 30 min this is crazy. Close your drive through if you can't staff it.
Service: 1
Andrew J
Starbucks doesnt care about customer service anymore; they dont have to..We gave them all the money any company ever needs..This location nor any location, is the same as the starbucks of the 1990's...coffee isnt as good either...Mcdonalds is better
Stupid guy put a tip right on the check without my consent, I realized it when I walked away and checked the order amount in the app. I'm not petty enough to come back and make a fuss over $3 but this is just awful
Atmosphere: 1
Food: 1
Service: 1
I ordered a cup of iced Americano,and they gave my coffee to someone else, and I kept waiting. I told the lady that my bus was about to leave. I waited for ten minutes more,and everyone who arrived later than me took the coffee. This was ridiculous. I kept asking that it was time for me, but no one solved the problem. Finally, I left without getting the coffee. It was a terrible experience, and I even fell down to catch the bus that left immediately. My worst Starbucks experience！！
Atmosphere: 1
Food: 1
Service: 1
We ordered a fresh brew coffee with Milk and thought they will add milk while making coffee. But they just gave black coffee and asked us to use the milk in the flask. I requested them to add the milk and stream it, explaining that I need a hot coffee if I add the milk in the flask, it will reduce the heat. The Girl in counter understood this and was very polite.. She made a fresh coffee with milk and with expected heat and as usual the perfect taste!!
Atmosphere: 5
Food: 5
Service: 5
The woman that was at the drive through window was super nice!
Atmosphere: 5
Food: 5
Service: 5
Horrible service! Manager was annoyed that they messed up the order and had to remake the coffee as hot!
Atmosphere: 3
Food: 1
Service: 1
Best service I've had at a Starbucks in awhile!
Dec 19th @ 1:13
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service and rude. I pay 6+ dollars for a drink and she tells me if I order light ice she won’t fill up my glass. BS!
Atmosphere: 2
Food: 1
Service: 1
I stood in line for about 10 mins without being served. An employee yelled from the back that they would be "just a moment". The manager walked by without acknowledging me. I got tired of waiting so I left.
Atmosphere: 1
Food: 1
Service: 1
Me love frappes!
Atmosphere: 5
Food: 5
Service: 5
We were at the rest stop to get coffee and they closed 30 minutes early without warning anyone. I actually walked into the back to find someone because i thought there may be an emergency and no one was there! 4 people came out together 10 minutes later and got mad because we tried to order. Definitely needs a staffing change here.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Wow. Worst coffee shop experience I’ve had. And I worked on reviewing coffee shops. The family in front left after waiting 15 minutes because no one came to serve them, they were too busy on the drive through, the pickup, and standing around looking lost - some literally had no purpose. after the family gave in and I’d waited a further couple of minutes my husband shouted through to the back room, asking if they realised there was queue and people kept leaving. The manager then sent two people to serve. One watched. The other served. I asked for a flat white and a tea with milk on the side. I then watched what can be described as total confusion and ineptitude as they tried to find tea bags and cold milk. I finally got my flat white, which was grande size and massive. I asked them to change it for the smallest size as I hadn’t realised what they’d serve it in, and I hadn’t been asked. The manager shouted at me that it was the standard size and it was on the board. I enclose a picture of the board that down at even have flat whites listed. I said that as I clearly didn’t know the standards they needed to help me through the experience.
They then asked if they could pour the drink into a smaller cup. I had to explain that as they’d only put two shots in the drink, the coffee was so dilute I’d never taste it with that volume of milk, transitioning it into a smaller cup wouldn’t change the dilution level. The manager sarcastically picked up the smallest and said “is this the right size for you” and then slammed the original drink in the bin in a clear temper. She was rude, sarcastic and inappropriate. She couldn’t manage their shop, the staff were confused and untrained, inefficient and impolite. Avoid.
Atmosphere: 1
Service: 1
I ordered an Americano, I've been waiting for 15 minutes and still haven't got it
Food: 1
Ordered a venti melon burst and after watching the barista run back and forth looking for the melon flavor, came back to me and stated that they were out of melon. I opted for a strawberry syrup that she put one pump in. She did get the London Fog right, which is always a hit and miss at any Starbucks outside of a Barnes and Noble (no water, choose milk, if you're curious). The floor where the baristas were working was covered in water and I worried for their safety. Maybe it was an off day, I hope at least. Did I still drink my melon (now strawberry) burst? Yes, because after being in a car for 20 hours, I needed caffeine. But please, management, take care of your baristas and fix whatever puddling you have on their working floor.
Atmosphere: 2
Service: 3
Drive thru takes forever do not come here we have been sitting in the drive thru for 30 min this is crazy. Close your drive through if you can't staff it.
Service: 1
Starbucks doesnt care about customer service anymore; they dont have to..We gave them all the money any company ever needs..This location nor any location, is the same as the starbucks of the 1990's...coffee isnt as good either...Mcdonalds is better
Service: 1
Loading...