Five Guys

5716 S Transit Rd Suite 50, Lockport
(716) 433-3254

Recent Reviews

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Elizabeth Visciano

My order was for takeout. Small order, 2 burgers, 1 fry, 2 shakes. There were 5 employees. The man taking my order was very friendly and jovial. My order was the only order that they were working on. One of the burgers was supposed to be a bacon cheeseburger, but when I got home there was no bacon. Everything tasted fine, but let's face it, takeout is not cheap. My husband and I rarely eat out or get takeout, because we're on a fixed income,, so when we do, it's a treat. I just hat paying for something that I didn't get.

Food: 4

Service: 4

Magnus Fiji

I've ordered here before this particular location normally misses something on the burger but this time I ordered a bacon cheeseburger with tomatoes, lettuce, jalapeños, grilled mushrooms and mustard, they didn't put any bacon, grilled mushrooms or jalapeños, when I went up to let them know what my order was missing I was only offered cold raw jalapeños in a container as compensation, I've never left a review of any place before because I'm not the type to complain but the service was just horrendous and for the price I'd anticipate at least a little customer service when they do something wrong.

Food: 2

Service: 1

Paul J. Decker

Music was loud and not to my liking. Most people were coming in and going out. I could understand why.

Atmosphere: 1

Food: 5

Service: 4

Senju King

You can find better eaisly . Dirty workers dirty environment . Management is terrible . I can bet money you’ll walk in there and the place is trashed . Nobody sweeps nobody cleans til there “closing” the store is pathetic and I see why people say it’s the worst one in NY . And charge those crazy prices for some meat or fries that’s been precooked if it’s busy lmao

Atmosphere: 1

Food: 2

Service: 1

Ryan Funk

Big Five Guys fan. But this truly was the dirtiest locations I have been to. The dining area was a mess from the floor to the tables. We wanted to dine in and had to clean our own table. The two young man working were more concerned about the conversation they were having than serving the customers. We ordered two milk shakes and once they called our order # I had to remind them about the shakes which took another 10 minutes to get. This location seemed to lack supervision or management. Just two young kids running the place, that seemed not to care about the business.
Sad, need to do better Five Guys. $75 for 4 burgers and two shakes and two drinks.

Linda Bommer

The staff was polite, the place was clean, drink machine worked well and the food was perfect.
I love the old fashioned taste of burgers there. The meat has flavor and they dont just add salt.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Dutchess Karre

Always great food and friendly staff quality like no other burgers are best

Atmosphere: 5

Food: 5

Service: 5

Dutchess Horton

Always great food and friendly staff quality like no other burgers are best

Atmosphere: 5

Food: 5

Service: 5

Andrew Clark

One of the best burgers I've ever had. Especially for a chain. Pick almost any type of toppings you could think of. Huge list. A small fry, though, is more like a large. So if you order a large, expect a paper sack just full of fries. Lol, it's a bit pricey, though.

Atmosphere: 3

Food: 5

Service: 5

Paul Crane

Overpriced and overrated. Other family run burgers are better

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Cheeseburger

Mohammad Albayed

Five Guys has great burgers and awesome fries, and the staff is always friendly. The only downside is that the burgers are a bit expensive.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheeseburger

Matthew Karre

Alway good food no complaints

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger, Cheeseburger

Teresa Giancarlo

Great place to get a burger and fries

Atmosphere: 5

Food: 5

Service: 5

Joel Scinta

It's a tad pricey, but their burgers and shakes are worth it. They give you a LOT of fries as well, even if you order a small. Highly recommend.

Atmosphere: 4

Food: 5

Service: 5

melissa mazerbo

Picked up a burger. I was greeted with a smile and my burger was ready when I got there

Atmosphere: 4

Food: 5

Service: 5

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