Five Guys
5716 S Transit Rd Suite 50, Lockport
(716) 433-3254
Recent Reviews
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My order was for takeout. Small order, 2 burgers, 1 fry, 2 shakes. There were 5 employees. The man taking my order was very friendly and jovial. My order was the only order that they were working on. One of the burgers was supposed to be a bacon cheeseburger, but when I got home there was no bacon. Everything tasted fine, but let's face it, takeout is not cheap. My husband and I rarely eat out or get takeout, because we're on a fixed income,, so when we do, it's a treat. I just hat paying for something that I didn't get.
Food: 4
Service: 4
I've ordered here before this particular location normally misses something on the burger but this time I ordered a bacon cheeseburger with tomatoes, lettuce, jalapeños, grilled mushrooms and mustard, they didn't put any bacon, grilled mushrooms or jalapeños, when I went up to let them know what my order was missing I was only offered cold raw jalapeños in a container as compensation, I've never left a review of any place before because I'm not the type to complain but the service was just horrendous and for the price I'd anticipate at least a little customer service when they do something wrong.
Food: 2
Service: 1
Music was loud and not to my liking. Most people were coming in and going out. I could understand why.
Atmosphere: 1
Food: 5
Service: 4
You can find better eaisly . Dirty workers dirty environment . Management is terrible . I can bet money you’ll walk in there and the place is trashed . Nobody sweeps nobody cleans til there “closing” the store is pathetic and I see why people say it’s the worst one in NY . And charge those crazy prices for some meat or fries that’s been precooked if it’s busy lmao
Atmosphere: 1
Food: 2
Service: 1
Big Five Guys fan. But this truly was the dirtiest locations I have been to. The dining area was a mess from the floor to the tables. We wanted to dine in and had to clean our own table. The two young man working were more concerned about the conversation they were having than serving the customers. We ordered two milk shakes and once they called our order # I had to remind them about the shakes which took another 10 minutes to get. This location seemed to lack supervision or management. Just two young kids running the place, that seemed not to care about the business.
Sad, need to do better Five Guys. $75 for 4 burgers and two shakes and two drinks.
The staff was polite, the place was clean, drink machine worked well and the food was perfect.
I love the old fashioned taste of burgers there. The meat has flavor and they dont just add salt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Always great food and friendly staff quality like no other burgers are best
Atmosphere: 5
Food: 5
Service: 5
Always great food and friendly staff quality like no other burgers are best
Atmosphere: 5
Food: 5
Service: 5
One of the best burgers I've ever had. Especially for a chain. Pick almost any type of toppings you could think of. Huge list. A small fry, though, is more like a large. So if you order a large, expect a paper sack just full of fries. Lol, it's a bit pricey, though.
Atmosphere: 3
Food: 5
Service: 5
Overpriced and overrated. Other family run burgers are better
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Restaurantji Recommends
Five Guys has great burgers and awesome fries, and the staff is always friendly. The only downside is that the burgers are a bit expensive.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger
Alway good food no complaints
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Cheeseburger
Great place to get a burger and fries
Atmosphere: 5
Food: 5
Service: 5
It's a tad pricey, but their burgers and shakes are worth it. They give you a LOT of fries as well, even if you order a small. Highly recommend.
Atmosphere: 4
Food: 5
Service: 5
Picked up a burger. I was greeted with a smile and my burger was ready when I got there
Atmosphere: 4
Food: 5
Service: 5
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