I ordered take out online, it said it would be ready at 120. I get there at 121, not a soul looked at me when I was the bar. Finally after being there for about 8 minutes I tell them my name for a take out order. I then waited for another at least 20 minutes for my order
Joseph Mitchel
Was told my pick up order would be ready at a certain time. I got there at that time and still waited 25 extra minutes to get my food. Completely uncalled for. You get ignored when you walk in and they all seem to have an attitude.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Chew
The chicken katsu was very good.
Atmosphere: 5
Food: 5
Service: 5
Pete Dude
Great place in the Lockport area for sushi. We frequently visit the Niagara Falls location, mainly because we live out that way. But the food is great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Miso Soup, Sushi, Rock Shrimp
Elizabeth Morrissette
It's an experience like no other!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sea Scallops with Rice and Vegetables, Seafood, Edamame
Nancy Graham
Sushi soooooo good, coconut shrimp and rock shrimp appetizers excellent! Habatchi very filling 😋
I wanted to take a moment to write you and inform you of the HORRIBLE experience we had at your restaurant yesterday. We were seated by a younger hostess? I'm guessing who seemed lost in her job. After sitting for over 20 minutes and watching people who were seated after us receive drinks and appetizers i walked back to the hostess station and waited a couple minutes to be recognized I asked who our server was supposed to be as we were waiting over 20 minutes. She said I told her she must have not heard me I will get her. A waitress came by and said have you been helped yet I said no we have not she mumbled something and walked away. Another lady with black curly hair came to the table and said have you been wating long we told her yes over 20 min. She said sorry about that i can give you a free dessert i said no im diabetic and cant have dessert she said well we will come up with something and walked away. Never saw her again not even sure who she was. Finally a server came over and said how are you doing I responded ok how about yourself she said awesome I said well after almost 30 min of waiting were not but glad you are. She said sorry for that and asked what we wanted to drink. We said we were going to order everything as we have been wait forever. Our drinks were brought by someone else. Our appetizer was brought out and nothing said by the server. She had every opportunity to turn the situation around and did not. When she dropped the appetizer my girlfriends drink was empty and nothing was said she dropped the appetizer and left. She finally came back with the entrees. Dropped them and said oh would you like a pop and my girlfriend said no id like another drink. She rudely walked away. We had to flag down another girl in a red jacket to get butter and steak sauce because our waitress was nowhere to be found. She finally came back with the drink set it down and walked away. Didn't ask do you need anything else didn't ask can I guide you on cooking your foid nothing at all. Awhile later she walked by asked if I needed a box as I was still eating I said no I'm good I'm still eating she came back with a box and the check. Didn't ask if we wanted anything else at all. I paid the bill and left. This was the worst dining experience ever in my life.
I had sent this to the restaurant on 10-19-2024 and got a response from Cathy that read Kevin I am very sorry to hear about your experience yesterday. Thank you for letting us know so we can fix the problem. I want to send you a gift card and invite you back again. I will guarantee that you will have a much better experience. We take pride in our restaurant and guests, so I hope we can make this up to you and you will try us again. We always want our guests to leave happy, Thank you Cathy
So yes i gave in and said i will allow you to send us a gift card and try again. WELL here it is 11-5-2024 and NOTHING at all so they have burnt that bridge.
I would NEVER send anyone to that place again they do not care about customers just money obviously
I was done when i reached out but i said ok MAYBE it was an off night and allowed Cathy to talk me into trying again but she failed just like everyone else there.
Please do not visit this place they need to be out of business
Atmosphere: 1
Food: 2
Service: 1
Bryan Bahantka
Fried zucchini cripsps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Ice Cream
Nicole Gonzalez
We ordered from the preferred delivery service they use, ChowNow. Everything was horrible. The order was delivered 20 mins late, we were missing a large portion of our order, and the food that we did get was not good. Very disappointed. We spent over $100 and did not get what we paid for.
DO NOT EAT HERE OR US CHOWNOW TO ORDER! We ordered from the preferred delivery service they use, ChowNow. Everything was horrible. The order was delivered 20 mins late, we were missing a large portion of our order, and the food that we did get was not good. Very disappointed. We spent over $100 and did not get what we paid for and they won't refund us.
Kayden Hao
Really amazing sushi!! Some of the most fancy and delicious sushi I've ever had. I recommend the Las Vegas Super Star!
This was very good sushi! Nothing groundbreaking, just solid sushi. The cucumber crab salad was surprisingly my favorite, I'd go back just for that! The side of sauce it came with was also very good, dipping sauce always makes or breaks things in my opinion. Reasonable prices, I was very full after finishing everything.
Food: 5
Recommended dishes: Shrimp Tempura Roll
Sherri Timian
We went at a busy lunch time on a Friday. Our server Jessica was amazing, running the bar and serving. It was fast and delicious! The lunch specials are great prices.
I ordered take out online, it said it would be ready at 120. I get there at 121, not a soul looked at me when I was the bar. Finally after being there for about 8 minutes I tell them my name for a take out order. I then waited for another at least 20 minutes for my order
Was told my pick up order would be ready at a certain time. I got there at that time and still waited 25 extra minutes to get my food. Completely uncalled for. You get ignored when you walk in and they all seem to have an attitude.
Atmosphere: 1
Food: 1
Service: 1
The chicken katsu was very good.
Atmosphere: 5
Food: 5
Service: 5
Great place in the Lockport area for sushi. We frequently visit the Niagara Falls location, mainly because we live out that way. But the food is great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Miso Soup, Sushi, Rock Shrimp
It's an experience like no other!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sea Scallops with Rice and Vegetables, Seafood, Edamame
Sushi soooooo good, coconut shrimp and rock shrimp appetizers excellent! Habatchi very filling 😋
Vegetarian options: Dairy free options, excellent 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado
So good!
I wanted to take a moment to write you and inform you of the HORRIBLE experience we had at your restaurant yesterday. We were seated by a younger hostess? I'm guessing who seemed lost in her job. After sitting for over 20 minutes and watching people who were seated after us receive drinks and appetizers i walked back to the hostess station and waited a couple minutes to be recognized I asked who our server was supposed to be as we were waiting over 20 minutes. She said I told her she must have not heard me I will get her. A waitress came by and said have you been helped yet I said no we have not she mumbled something and walked away. Another lady with black curly hair came to the table and said have you been wating long we told her yes over 20 min. She said sorry about that i can give you a free dessert i said no im diabetic and cant have dessert she said well we will come up with something and walked away. Never saw her again not even sure who she was. Finally a server came over and said how are you doing I responded ok how about yourself she said awesome I said well after almost 30 min of waiting were not but glad you are. She said sorry for that and asked what we wanted to drink. We said we were going to order everything as we have been wait forever. Our drinks were brought by someone else. Our appetizer was brought out and nothing said by the server. She had every opportunity to turn the situation around and did not. When she dropped the appetizer my girlfriends drink was empty and nothing was said she dropped the appetizer and left. She finally came back with the entrees. Dropped them and said oh would you like a pop and my girlfriend said no id like another drink. She rudely walked away. We had to flag down another girl in a red jacket to get butter and steak sauce because our waitress was nowhere to be found. She finally came back with the drink set it down and walked away. Didn't ask do you need anything else didn't ask can I guide you on cooking your foid nothing at all. Awhile later she walked by asked if I needed a box as I was still eating I said no I'm good I'm still eating she came back with a box and the check. Didn't ask if we wanted anything else at all. I paid the bill and left. This was the worst dining experience ever in my life.
I had sent this to the restaurant on 10-19-2024 and got a response from Cathy that read
Kevin
I am very sorry to hear about your experience yesterday. Thank you for letting us know so we can fix the problem.
I want to send you a gift card and invite you back again. I will guarantee that you will have a much better experience.
We take pride in our restaurant and guests, so I hope we can make this up to you and you will try us again.
We always want our guests to leave happy,
Thank you
Cathy
So yes i gave in and said i will allow you to send us a gift card and try again. WELL here it is 11-5-2024 and NOTHING at all so they have burnt that bridge.
I would NEVER send anyone to that place again they do not care about customers just money obviously
I was done when i reached out but i said ok MAYBE it was an off night and allowed Cathy to talk me into trying again but she failed just like everyone else there.
Please do not visit this place they need to be out of business
Atmosphere: 1
Food: 2
Service: 1
Fried zucchini cripsps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Ice Cream
We ordered from the preferred delivery service they use, ChowNow. Everything was horrible. The order was delivered 20 mins late, we were missing a large portion of our order, and the food that we did get was not good. Very disappointed. We spent over $100 and did not get what we paid for.
Food: 1
Service: 1
Restaurantji Recommends
DO NOT EAT HERE OR US CHOWNOW TO ORDER! We ordered from the preferred delivery service they use, ChowNow. Everything was horrible. The order was delivered 20 mins late, we were missing a large portion of our order, and the food that we did get was not good. Very disappointed. We spent over $100 and did not get what we paid for and they won't refund us.
Really amazing sushi!! Some of the most fancy and delicious sushi I've ever had. I recommend the Las Vegas Super Star!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Tempura Roll, Spicy Tuna Roll, Chicken Teriyaki
This was very good sushi! Nothing groundbreaking, just solid sushi. The cucumber crab salad was surprisingly my favorite, I'd go back just for that! The side of sauce it came with was also very good, dipping sauce always makes or breaks things in my opinion. Reasonable prices, I was very full after finishing everything.
Food: 5
Recommended dishes: Shrimp Tempura Roll
We went at a busy lunch time on a Friday. Our server Jessica was amazing, running the bar and serving. It was fast and delicious! The lunch specials are great prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
Portions are kinda small for their prices.
Atmosphere: 3
Food: 3
Service: 3
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