We usually go to the Ralph’s location in Yonkers and the ice cream is delicious and the service is great. Went to the mamaroneck location and the staff is extremely inexperienced and not well trained in customer service. Our orders were rushed, and when they messed up on an order, I was questioned and further asked if I would like to pay for them to give us the correct order! Unprofessional and crème ice didn’t taste very good.
Atmosphere: 1
Food: 1
Service: 1
kaylyn barnett
The ice cream their was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Ice
Sara Sunrise
It's not ice cream, but colored ice. Terrible!
Atmosphere: 1
Food: 1
Service: 1
Andrew Wroblewski
Order 2 quarts of different Creme Ice to go and the flavors were delicious and the same quality as I had at other locations however the portions were very disappointing. When I got home one quart container was only 3/4 full and the other a little more than 2/3 full. They did not pack the containers and although it melted slightly it should not have evaporated to these volumes. If you order pints or bigger make sure you check how much are in the containers before leaving the store. Very disappointed.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Creme Ice
The Real Arianna
I always come to Ralph’s and today I was like let me go a little later than usual. On google it says they close at midnight. Well, I just arrived at 10:40 PM and the two woman workers have the door closed and it’s not even 11PM. Just staring from the inside with an attitude. It’s not 11PM yet, I can’t believe they are closed. I’m so disappointed after driving and wasting gas for nothing, there’s nothing like this place around here. Highly disappointed, the time needs to be updated because you guys clearly don’t close at midnight nor 11PM, so what time is it? This is outrageous
Atmosphere: 2
Food: 4
Service: 1
Mikeyy Lunarezz
I was visiting a park a few blocks away and had in mind to visit this place. Let me start by saying they have so many flavor choices you're overwhelmed by it but that's a good problem. They have, ices, Gelato,sundaes,ice cream and more. Staff is pretty friendly and let you have as many samples as you want.they have indoor and outdoor seating. I decided to try the Caribbean splash and it didn't disappoint. Place is pretty popular they had a pretty steady stream of customers. So if you in the area definitely stop by worth visiting. You can get here by train aswell via metro north.
Atmosphere: 5
Food: 5
Service: 5
Alexandra Malkin
What fun! And good ice cream. The young man on staff was lively and engaging to me and my daughter and my dog. He went out of his way with patience and enthusiasm. And pup cup! Will definitely return. And soon.
Atmosphere: 4
Food: 4
Service: 5
Gabriella Valderrama
I came here on a Thursday night. The staff was so nice and friendly and very welcoming!
Atmosphere: 5
Food: 5
Service: 5
Bondgirl107
This place has been going downhill for the past year. Is there any manager or owner that actually cares about the service? This visit was the last straw. The place was dirty, old sticky ice cream all over the tables and floors. The staff were two teenagers spending the whole time complaining and yelling at each other about who should be doing work, who should be taking out garbage. I think the guy helping us was fed up because his coworker wasn't helping him. In fact, she was just standing around eating ice cream and complaining about wanting free meals. For the amount of money I had to pay, I didn't want to hear the drama or eat in a dirty place. Why doesn't Management bother to hire employees who are interested in their job or care half way, so that employees like the overworked guy taking care of us wouldn't have to have a meltdown in front of customers?
Atmosphere: 2
Food: 4
Service: 3
Mosharraf Hossain
Google says closes at 12, but they closed at 10:30. Please update your google timings.
The service here is always amazing! The water ice is amazing as well but there must be some miscommunication with the hours online it states 12am and walked in at 11pm and stated they were close hours should be updated online if this is the case .
Kanika Kothari
Expensive and average ice cream
Atmosphere: 1
Food: 1
Service: 1
Peter Fu
We have been several branches and the taste is always consistent!
Atmosphere: 5
Food: 5
Service: 5
Rachel Maron
I think there was a problem with the mango I ordered and took home to try. It tasted sour and had brown and black pieces in it…
We usually go to the Ralph’s location in Yonkers and the ice cream is delicious and the service is great. Went to the mamaroneck location and the staff is extremely inexperienced and not well trained in customer service. Our orders were rushed, and when they messed up on an order, I was questioned and further asked if I would like to pay for them to give us the correct order! Unprofessional and crème ice didn’t taste very good.
Atmosphere: 1
Food: 1
Service: 1
The ice cream their was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Ice
It's not ice cream, but colored ice. Terrible!
Atmosphere: 1
Food: 1
Service: 1
Order 2 quarts of different Creme Ice to go and the flavors were delicious and the same quality as I had at other locations however the portions were very disappointing. When I got home one quart container was only 3/4 full and the other a little more than 2/3 full. They did not pack the containers and although it melted slightly it should not have evaporated to these volumes. If you order pints or bigger make sure you check how much are in the containers before leaving the store. Very disappointed.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Creme Ice
I always come to Ralph’s and today I was like let me go a little later than usual. On google it says they close at midnight. Well, I just arrived at 10:40 PM and the two woman workers have the door closed and it’s not even 11PM. Just staring from the inside with an attitude. It’s not 11PM yet, I can’t believe they are closed. I’m so disappointed after driving and wasting gas for nothing, there’s nothing like this place around here. Highly disappointed, the time needs to be updated because you guys clearly don’t close at midnight nor 11PM, so what time is it? This is outrageous
Atmosphere: 2
Food: 4
Service: 1
I was visiting a park a few blocks away and had in mind to visit this place. Let me start by saying they have so many flavor choices you're overwhelmed by it but that's a good problem. They have, ices, Gelato,sundaes,ice cream and more. Staff is pretty friendly and let you have as many samples as you want.they have indoor and outdoor seating. I decided to try the Caribbean splash and it didn't disappoint. Place is pretty popular they had a pretty steady stream of customers. So if you in the area definitely stop by worth visiting. You can get here by train aswell via metro north.
Atmosphere: 5
Food: 5
Service: 5
What fun! And good ice cream. The young man on staff was lively and engaging to me and my daughter and my dog. He went out of his way with patience and enthusiasm. And pup cup! Will definitely return. And soon.
Atmosphere: 4
Food: 4
Service: 5
I came here on a Thursday night. The staff was so nice and friendly and very welcoming!
Atmosphere: 5
Food: 5
Service: 5
This place has been going downhill for the past year. Is there any manager or owner that actually cares about the service? This visit was the last straw. The place was dirty, old sticky ice cream all over the tables and floors. The staff were two teenagers spending the whole time complaining and yelling at each other about who should be doing work, who should be taking out garbage. I think the guy helping us was fed up because his coworker wasn't helping him. In fact, she was just standing around eating ice cream and complaining about wanting free meals. For the amount of money I had to pay, I didn't want to hear the drama or eat in a dirty place. Why doesn't Management bother to hire employees who are interested in their job or care half way, so that employees like the overworked guy taking care of us wouldn't have to have a meltdown in front of customers?
Atmosphere: 2
Food: 4
Service: 3
Google says closes at 12, but they closed at 10:30. Please update your google timings.
Restaurantji Recommends
The service here is always amazing! The water ice is amazing as well but there must be some miscommunication with the hours online it states 12am and walked in at 11pm and stated they were close hours should be updated online if this is the case .
Expensive and average ice cream
Atmosphere: 1
Food: 1
Service: 1
We have been several branches and the taste is always consistent!
Atmosphere: 5
Food: 5
Service: 5
I think there was a problem with the mango I ordered and took home to try. It tasted sour and had brown and black pieces in it…
Food: 1
The best black raspberry ice cream!!!
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