McDonald's

324 S Main St, Massena
(315) 769-9091

Recent Reviews

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Retriever

I placed and was charged instantly for a mobile order (Google pay) only to find out when I arrived that they were "closed for maintenance" and didn't disable mobile orders. Wow thanks for that, maybe turn it off next time.

Also there's 25% chance they'll mess up your order which is always fun.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Big Mac

Chad Phillips

On Tuesday April 1st around 330 pm I don't know who was maken and wrapping the sandwiches but they need to learn how to do it properly they put bout 2 tbs of mayonnaise on the mcchickens no need for that much didn't ask for extra and then whoever wrapped half of the sandwiches they slide outta the wrappers and we're in bottom of the bag normally it's great service but not today

Recommended dishes: Big Mac

Amanda McElwain

Staff are a bit rude…lines can get long as with any fast food place.

Atmosphere: 4

Food: 5

Service: 4

Funk X

They forgot half of my order, I still paid full price. I'm not going back to the store, I live half an hour away. I tried to call, but no one answered. Bad service

Atmosphere: 1

Food: 2

Service: 1

Jen Marks

Food was very small portions
More expensive

Atmosphere: 2

Food: 1

Service: 2

Tanya Belleau

Good restaurant to stop on way. Renovated. Lots of booths. Several electrical outlets as well which came in handy. Clean restrooms. Breakfast stops at 10:30am. Only drawback is you can’t just pick up your food at the counter - they come serve you at the tables when you dine in which I found odd.

Atmosphere: 5

Food: 4

Service: 5

Anthony Holmes

Service sucked they where more doing the drive through then customer service in the restaurant, they have two sides on the line , they can have one side do drive through and the other side do inside orders but they don't, if the inside is caught up on their orders then help out on delivery side, but they don't we stood inside orders for twenty minutes waiting for our food and other people as well, yesterday. It comes down to managers not managing properly to get everything situated evenly.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Quarter Pounder Hamburger

Julie Campbell

Food was edible, but a far cry from good or even satisfying.
Service was mediocre ?. ...
Atmosphere was awesome - I was with my adult children, and we did the drive-through ???

Food: 1

Service: 2

Jessica Merrihew

Friessssss...we love this McDonalds so much ❤❤❤❤❤❤❤

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mcdouble, World Famous Fries, Cheeseburger

Alexis Salazar Justis

This place is nice, where fast food is sold, since on many occasions we need that fast food, for work reasons and other needs.

Parking: The parking lot is spacious, you don't have to wait for another car to leave to park.

Kid-friendliness: There are options for children

Wheelchair accessibility: There are no obstacles, anyone in a wheelchair can enter without problem

Atmosphere: 5

Food: 5

Service: 5

Will Labrosse

$15 an hour and they can't make a sandwich right then get an attitude problem when you bring it back and expect it to be fixed. Can't blame the crew person because the manager had the same attitude and doesn't think any of them should be held accountable. This is the worst McDonald's I have seen and I have worked at a few. It is mismanaged with a bunch of entitled children working any shift beyond breakfast.

Atmosphere: 2

Food: 2

Service: 1

Jerrianne Burch

Workers are usually on point. My local

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac, Bacon Egg & Cheese Biscuit

Robert Gadziola

I ordered the 5 meal. Asked for the Mcdouble. it came to 5.45. I gave her 20.45. She never asked if I wanted a receipt like other stores. She walked away and I was expecting change. There was no one in front of me waiting of behind me waiting. I had to get someones attention. I told her I gave her a 20 dollar bill. She looked at the receipt on the machine. Gave me back $14.05. Got to the second window and told the next lady that I was still owed 1 dollar. This one did the same thing and gave me the dollar. Even the order was wrong. I got a Mc chicken and 4 Mc nuggets. Were they trying to scam me since I was from Canada? Always ask for a receipt. The reviews are hilarious.

Parking: nnnnn

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Big Mac

Justin White (Whitey)

Breakfast burritos and staff were on point ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mccafé French Vanilla Iced Coffee, Mcflurry with M&M's Candies, Vanilla Cone, Big Breakfast, Mcdouble, Hamburger, Big Mac, World Famous Fries, Quarter Pounder Hamburger, Triple Cheeseburger, Oatmeal Raisin Cookie, Big Breakfast with Hotcakes, Bacon Egg & Cheese Biscuit, Egg Mcmuffin, Sausage Burrito, Strawberry Sundae, Strawberry & Crème Pie, Double Cheeseburger, Cheeseburger, Sausage Mcmuffin with Egg

Katie Teal Brittle

This McDonald’s is always super fast, the customer service is always amazing, and love my local McDonald’s! Thank you for all your hard work . I recommend using the mobile app for rewards, super fast service, and more!

Atmosphere: 5

Food: 5

Service: 5

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