Subway
43 Stephenville St, Massena
(315) 769-4100
Recent Reviews
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Do not eat here!
I ordered 2 cheese subs but apparently only Jrecks does that. It took about 8 times for the worker to finally just give me a straight answer. Then when I told her I just wanted 2 normal veggie subs with no extras, she put extra cheese on both of them. I told her and she said that’s what I ordered. I told her I did not and she told me I did 😑😑. I told her to keep those and to not be so disrespectful to customers. She talked over me, interrupted me constantly, was very slow, asked me what I wanted multiple times after I literally finished telling her what I wanted.
Then she threatened to call the police!
She commanded me to stay in the store and pay for the items, made the way she saw fit to be made. How is this person not been fired? Maybe it’s because my skin tone is a little dark, I have a long black beard, long, black, curly hair and an accent ☪️🧐🤨. Or maybe she’s just horrible acting to all the customers 😬🙄. I was willing to overlook that she wasn’t wearing gloves and didn’t wash her hands, but her awful behavior crossed the line.
Boycott this subway site, please. That saying “no one wants to work anymore” sure is true at this place.
Out of 1-10, I rate this trash place as a -7
❌❌❌❌❌
Atmosphere: 1
Food: 1
Service: 1
Excellent place to buy
Atmosphere: 5
Food: 5
Service: 5
Always perfectly made
The subway corporation has blocked consumers from speaking to anyone about how good or how bad service is. The corporation takes things away without asking us if it's ok. And it doesn't stop there.
Sometimes it's a nice place, last night not so good. Every table was dirty, the employees were talking, yelling, eating, and socializing. They messed up on orders and got customers frustrated. I also would prefer if they didnt talk over my food while they made it, but eating and not washing hands, absolutely not health code acceptable. The other massena one is cleaner but does the same, eating, talking, your there for customers, socializing should be when your cleaning,stocking and prepping. I love eating sub way, but I do not care for these 2 places.??
I’ve been coming to this location for 6 years now and found out they let there the best employee go, will not be returning. Service is not enjoyable in the afternoon always rude staff which is why I would only come when the new guy was there, store is always filthy until 4pm. Hopefully they get someone like that guy again.
Friendly atmosphere with the best service. Hands down best Subway in the area.
Great service and fresh food it was great.
Friendly atmosphere with the best service. Hands down best Subway in the area.
I went there yesterday (10/11) around 5pm. Amazing service! I was traveling all day and stopped to grab a few things and was very hungry. The guy that was making the food was fast, really friendly and gave the best service I’ve ever had at a subway. His name was Addison I believe, best sub ever, perfectly crafted and very fast. I felt welcome and appreciated as soon as I stepped up. 10/10 best subway experience ever.
Restaurantji Recommends
Better workers at night. Cleaner as well.
The manager goes above and beyond. Great service all around.
The place is small but very convenient in Walmart store. The service is fast and the food is good. We like to take a break while shopping and have our sub here.
Was alright. Sub was poorly made and physically hard to eat.
Best service Ive ever had in a subway hands down! Very nice and extremely polite costumer service!!
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