Update: changing my rating to good. I’m happy with the corporate response. Was refunded my order and gave me $15 to my next order. Understood that things happen and may no be entirely their fault as the Uber driver was involved with the delivery. I will say I was very very impressed with the quick response to make things right. Very rare these days you get that out of a large corporation! Well done shake shack!Dont order delivery from here. Food always cold. This time the Drinks missing. Called the store and no one picked up all night. Called the Uber driver who this store partnered with basically not their problem. Even tipped her $10 bucks!!! Said they didn’t give her drinks…on the receipt had the drinks…no cares to check that? As I said something goes wrong…can’t contact anyone for issues..
Atmosphere: 4
Food: 4
Service: 4
Carol Mikulin
Great burger. Nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Timothy Mee
Great meal and we were served by Michelle who is so sweet and
Atmosphere: 5
Food: 5
Service: 5
Gerry K
First time dining there.Good burger joint, modern style ordering.Food was good.Reminded me of Five guys,which I like.We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Ramin Popal
Horrible service order took forever and food was
Atmosphere: 1
Food: 1
Service: 1
Stew Ladd
Burgers and fries are good.
Atmosphere: 4
Food: 4
Service: 5
Danielle Adames
Shake Shack is and will forever be one of the best burger chains! The food is so fresh and filling, what's not to love? I also love that they have so much variety! I got their veggie burger in a lettuce wrap with kimchi season fries and a vegan milkshake. No one else does it like them! 10/10
Atmosphere: 5
Food: 5
Service: 5
Danielle A.
Shake Shack is and will forever be one of the best burger chains! The food is so fresh and filling, what's not to love? I also love that they have so much variety! I got their veggie burger in a lettuce wrap with kimchi season fries and a vegan milkshake. No one else does it like them! 10/10
John G.
I ordered on the app so I could pick it up. The burger was totally dry and over cooked. Way beyond well done. The bread was stale and broke apart as I held it. On top of that they can't be bothered with calling out your name when your order is ready. You have to constantly be checking the name on every order. They didn't include ketchup either despite asking for it on the app. This is the second time out of my last 4 visits that the meal has been a waste of money. I got half way through the burger and I just couldn't continue so I just ate the fries which were good. A 50% success rate just doesn't cut it. This store is poorly managed and the employees just do not care. I won't be back.
Salim Kose
everything was wrong w my order it wasnt that hard either mad
Great location.Service was quick.The food was hot and great
Atmosphere: 5
Food: 5
Service: 5
Grace X.
Horrible. This is the second time they haven't gave me a item from the list of things I ordered. They didn't give me my fries before now it's my chicken bites. They said they're busy when I tried giving them a call for a refund and they haven't yet answered.
Melinda Basse
I asked for hamburger, well done.my hamburger was not well done, well mediumKid-friendliness: Shake shack restaurants should always have a menu kids styleWheelchair accessibility: people are taking people who are in wheelchairs should be able to get into place without problem
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Fries, Oreo Funnel Cake
George Palomino Jr (El Maniatiko)
Overall a great experience eating here with my Wife.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Hamburger
Melinda
I placed order for hamburger well done. man which was working there yesterday forgot and gave hamburger with some pink spotsMy hamburger was well medium!! I did love my seltzer
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Korean Style Fried Chicken Sandwich, Fries, Apple, Root
Update: changing my rating to good. I’m happy with the corporate response. Was refunded my order and gave me $15 to my next order. Understood that things happen and may no be entirely their fault as the Uber driver was involved with the delivery. I will say I was very very impressed with the quick response to make things right. Very rare these days you get that out of a large corporation! Well done shake shack!Dont order delivery from here. Food always cold. This time the Drinks missing. Called the store and no one picked up all night. Called the Uber driver who this store partnered with basically not their problem. Even tipped her $10 bucks!!! Said they didn’t give her drinks…on the receipt had the drinks…no cares to check that? As I said something goes wrong…can’t contact anyone for issues..
Atmosphere: 4
Food: 4
Service: 4
Great burger. Nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Great meal and we were served by Michelle who is so sweet and
Atmosphere: 5
Food: 5
Service: 5
First time dining there.Good burger joint, modern style ordering.Food was good.Reminded me of Five guys,which I like.We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Horrible service order took forever and food was
Atmosphere: 1
Food: 1
Service: 1
Burgers and fries are good.
Atmosphere: 4
Food: 4
Service: 5
Shake Shack is and will forever be one of the best burger chains! The food is so fresh and filling, what's not to love? I also love that they have so much variety! I got their veggie burger in a lettuce wrap with kimchi season fries and a vegan milkshake. No one else does it like them! 10/10
Atmosphere: 5
Food: 5
Service: 5
Shake Shack is and will forever be one of the best burger chains! The food is so fresh and filling, what's not to love? I also love that they have so much variety! I got their veggie burger in a lettuce wrap with kimchi season fries and a vegan milkshake. No one else does it like them! 10/10
I ordered on the app so I could pick it up. The burger was totally dry and over cooked. Way beyond well done. The bread was stale and broke apart as I held it. On top of that they can't be bothered with calling out your name when your order is ready. You have to constantly be checking the name on every order. They didn't include ketchup either despite asking for it on the app. This is the second time out of my last 4 visits that the meal has been a waste of money. I got half way through the burger and I just couldn't continue so I just ate the fries which were good. A 50% success rate just doesn't cut it. This store is poorly managed and the employees just do not care. I won't be back.
everything was wrong w my order it wasnt that hard either mad
Atmosphere: 5
Food: 3
Service: 1
Restaurantji Recommends
Great location.Service was quick.The food was hot and great
Atmosphere: 5
Food: 5
Service: 5
Horrible. This is the second time they haven't gave me a item from the list of things I ordered. They didn't give me my fries before now it's my chicken bites. They said they're busy when I tried giving them a call for a refund and they haven't yet answered.
I asked for hamburger, well done.my hamburger was not well done, well mediumKid-friendliness: Shake shack restaurants should always have a menu kids styleWheelchair accessibility: people are taking people who are in wheelchairs should be able to get into place without problem
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Fries, Oreo Funnel Cake
Overall a great experience eating here with my Wife.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Hamburger
I placed order for hamburger well done. man which was working there yesterday forgot and gave hamburger with some pink spotsMy hamburger was well medium!! I did love my seltzer
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Korean Style Fried Chicken Sandwich, Fries, Apple, Root