Absolutely disgusting smells like a farm and there are fruit flies all around the machines
Tilted Towers
Gross place, very dirty, machines barely working. Go any where else. They don’t know how to run a proper establishment. Shut them down! Send a health inspector!
Melodie
When I stopped by the lights were off but the door was open. There was an employee sweeping, I asked if they were open and she said not yet. It was only 10:59. I wish she would have communicated she needed a minute since it was practically 11am.
Y
I’ve been walking into this place for the past month and they never have anything stocked up, “ we don’t have the cups to make açaí bowls” , not sure if it’s the workers being lazy or what. And on top of that they don’t have cash change which is absolutely insane. This business needs to get it together.. I never had this issue before, until recently!
g
Walked into the store with machine spilling out frozen yogurt everywhere and when I told the worker she turned to me angry and said “And you didn’t pull the lever?” and she repeated the question back after I said “I’m sorry?”. The benches were also broken.
Atmosphere: 1
Food: 3
Service: 1
Luis Coreas
The girls in there were on their phones the entire time I was ordering
Atmosphere: 1
Food: 3
Service: 1
Julie Liff
I called to ask about allergens. Unfortunately the employee doesn’t know what dairy free means. She told me 5 flavors that were gluten free. Then she corrected and told me a different flavor (only 8) and when I asked for ingredients, she said she doesn’t have a list. Then she found the list and it contained yogurt, non-fat milk and whey so clearly has dairy. Truly dangerous. I will never go there
Pai Hall
Variety of toppings and taste good too.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Frozen Yogurt
Mao-Tse Tong
I was pleased with the choice of yogurt as opposed to ice-cream.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Frozen Yogurt
Vinny Ruda
EXTREMELY DISAPPOINTED IS AN UNDERSTATEMENT. Decided to go to Moolala in Merrick today, 6/20/24. 1st day of summer for year, extremely warm day, perfect what a ice cream or frozen yogurt. The entire store was a disgrace. The store was empty, so it's not like the employees were busy. Toppings all over the floor, Floor was sticky, several machines were down, the ones the were working were extremely messy, and the spoons for the toppings were all cross contaminated with other toppings and sticky as well. Extremely turned off and almost lost my appetite. I should have walked out then and there, but I still decided to get a dessert and when I paid, their rewards computer was down AAANNNND the credit card automatically asks you for a tip. A tip for a unclean, machine out of Service , and SELF SERV yogurt you have the audacity to ask for a tip! I've been coming here as a Merrick resident since they opened, and this was my last time there. What a shame
***I'm editing and adding to my review 6/21/24. I Received a generic answer from owner stating "they're sorry and it would be taken care of immediately". I'd love to believe this, but in the past YEAR, pretty much every single negative review has the exact or very similar answer. Nothing changed from bad reviews a year ago, nothing will change going forward. At least the copy/paste feature works on their end. Seems like they're just trying to maintain a positive vibe on Google without actually taking action. Actions speak louder than words, and reading these reviews and experiencing for myself...it's just words
Awesome froyo and toppings. Girl cashier is awesome as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
Natalya K
Terrible service alot of machines out service alot of them empty when you ask the girl no answer she say push harder toppings half empy peanut and almonds stale nasty i spend $42 for 4 frozen yogurts what a waste of money ...
Atmosphere: 1
Service: 1
Jared Laurance
Great yogurt! Not too expensive, and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Barbara Ross
Worst frozen yogurt I’ve ever had & most expensive! Had no taste & not creamy at all!
Atmosphere: 2
Food: 1
Service: 3
Martha Prada
Was here before but now I'm very surprised to see the place too messy and super dirty, it looks they don't clean for long-time.
Absolutely disgusting smells like a farm and there are fruit flies all around the machines
Gross place, very dirty, machines barely working. Go any where else. They don’t know how to run a proper establishment. Shut them down! Send a health inspector!
When I stopped by the lights were off but the door was open. There was an employee sweeping, I asked if they were open and she said not yet. It was only 10:59. I wish she would have communicated she needed a minute since it was practically 11am.
I’ve been walking into this place for the past month and they never have anything stocked up, “ we don’t have the cups to make açaí bowls” , not sure if it’s the workers being lazy or what. And on top of that they don’t have cash change which is absolutely insane. This business needs to get it together.. I never had this issue before, until recently!
Walked into the store with machine spilling out frozen yogurt everywhere and when I told the worker she turned to me angry and said “And you didn’t pull the lever?” and she repeated the question back after I said “I’m sorry?”. The benches were also broken.
Atmosphere: 1
Food: 3
Service: 1
The girls in there were on their phones the entire time I was ordering
Atmosphere: 1
Food: 3
Service: 1
I called to ask about allergens. Unfortunately the employee doesn’t know what dairy free means. She told me 5 flavors that were gluten free. Then she corrected and told me a different flavor (only 8) and when I asked for ingredients, she said she doesn’t have a list. Then she found the list and it contained yogurt, non-fat milk and whey so clearly has dairy. Truly dangerous. I will never go there
Variety of toppings and taste good too.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Frozen Yogurt
I was pleased with the choice of yogurt as opposed to ice-cream.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Frozen Yogurt
EXTREMELY DISAPPOINTED IS AN UNDERSTATEMENT.
Decided to go to Moolala in Merrick today, 6/20/24. 1st day of summer for year, extremely warm day, perfect what a ice cream or frozen yogurt.
The entire store was a disgrace. The store was empty, so it's not like the employees were busy. Toppings all over the floor, Floor was sticky, several machines were down, the ones the were working were extremely messy, and the spoons for the toppings were all cross contaminated with other toppings and sticky as well. Extremely turned off and almost lost my appetite. I should have walked out then and there, but I still decided to get a dessert and when I paid, their rewards computer was down AAANNNND the credit card automatically asks you for a tip. A tip for a unclean, machine out of Service , and SELF SERV yogurt you have the audacity to ask for a tip! I've been coming here as a Merrick resident since they opened, and this was my last time there. What a shame
***I'm editing and adding to my review 6/21/24. I Received a generic answer from owner stating "they're sorry and it would be taken care of immediately". I'd love to believe this, but in the past YEAR, pretty much every single negative review has the exact or very similar answer. Nothing changed from bad reviews a year ago, nothing will change going forward. At least the copy/paste feature works on their end. Seems like they're just trying to maintain a positive vibe on Google without actually taking action. Actions speak louder than words, and reading these reviews and experiencing for myself...it's just words
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awesome froyo and toppings. Girl cashier is awesome as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
Terrible service alot of machines out service alot of them empty when you ask the girl no answer she say push harder toppings half empy peanut and almonds stale nasty i spend $42 for 4 frozen yogurts what a waste of money ...
Atmosphere: 1
Service: 1
Great yogurt! Not too expensive, and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Worst frozen yogurt I’ve ever had & most expensive! Had no taste & not creamy at all!
Atmosphere: 2
Food: 1
Service: 3
Was here before but now I'm very surprised to see the place too messy and super dirty, it looks they don't clean for long-time.
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