Middle Village Bagels

I've visited this establishment many times because I live nearby, but since it has become more popular, the service and overall treatment of customers have noticeably declined. This morning, I arrived shortly after opening and found a line of about 15 people waiting. Unfortunately, the employees largely ignored everyone. I personally seven customers leave because no one was acknowledging them or taking orders. When a few customers asked what was happening, an employee explained that they were busy handling a large order. While I understand that unexpected situations can arise, it was disappointing to see customers left waiting without communication or assistance. My group waited more than 25 minutes before anyone took our order, while several employees appeared to ignore the line entirely. When a business earns a reputation for great food, customer service should remain just as important. This is not the first time I've heard complaints about similar experiences here. Management should make a greater effort to respect customers' time and communicate during busy periods, or they risk losing loyal patrons. There are plenty of other options available, and this experience left me very disappointed. The food may be good, but the way customers are treated matters too. Very disappointing.

Atmosphere: 2

Food: 3

Service: 1

Amigos are unprofessional!

Atmosphere: 1

Food: 1

Service: 1

They don’t know how to be a professionalism and they expect to be other professions! They are some amigo need to be a disciple .

Atmosphere: 1

Food: 1

Service: 1

The tiny person behind the deli counter has a nasty attitude, spoiled the whole experience.

Atmosphere: 1

Service: 1

Bagel with bacon, eggs and cheese. Great value for 9 dollars.

Atmosphere: 4

Food: 5

Service: 4

Great sandwiches and Coffee

Atmosphere: 5

Food: 5

Service: 5

Best bagels in town. A must try

Atmosphere: 5

Food: 5

Service: 5

One of the best butter jelly whole wheat bagels I had in a while

Atmosphere: 5

Food: 5

Service: 5

Overpriced and extremely slow. Cashier was standing texting on his phone for 20 mins straight (I know because I stood there watching while I waited 30 mins for my pre-ordered food). One lady was waiting close to an hour and when she asked for an update, the woman at the counter rudely told her she just has to wait like everybody else and then went back and complained about the customers to the other workers. I have had many poor experiences here but this put the nail in the coffin for me and I won’t be back.

Atmosphere: 1

Food: 2

Service: 1

Had a client drive these down from Queens to Wilmington, DE and now I have to find a way to take the trip on a regular basis because there’s no way I can live without these now! Best bagels I’ve ever had.

Nikki at the front register is the absolute best she deserves all the stars

Atmosphere: 5

Food: 5

Service: 5

I absolutely love this place! Energy is always positive here and the bagels…FORGET ABOUT IT! So good! Nicole at the register is great and always greets me with great energy. Middle village bagel is definitely a 10/10 in my book!

The best bagels in Queens!

The best in NYC

Atmosphere: 5

Food: 5

Service: 5

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