Horrible customer service. Repeated my order 5 times and got home and my order was still wrong, my whopper burger was soggy like it was sitting there to long and the fries tasted old. Very disappointed because I love burger king I will be going to 211 from now on.
Evan J
So their menu (including the posted one inside the restaurant) has burgers for breakfast as a part of their menu, but if you order it they tell you it’s not an option and to stop ordering it. It’s a shame considering they’re losing out on money choosing what to make and what not to make that’s listed on the menu.
Forgot to mention the morning manager there (middle aged woman) has the worst attitude out of any fast food worker I’ve encountered and it’s been on more occasions than just one. That’s the type of person you give a manager position to?
James Pintado
What you would think of a typical Burger King. However only one guy working behind the counter so super slow service. When you pull up to the drive through the guy didn't say anything, not even please hold. So after a few minutes of you honking and talking to a talk box like a crazy person someone finally answers. Not concerned with times at this establishment I see 🙈
N W
Should have read the reviews first. After sitting in line for 5 minutes (no other cars in line) a male employee asks what sauce I wanted. I told him I didn’t place my order yet! He says hold on and let’s me sit for several more minutes. I asked for a burger no pickles no tomatoes and a large order of fries. He repeats back to me “Burger, no onions and a cup of water”. Had to repeat the order.
Food came out immediately, bun was stale and crumbly, burger and fries were lukewarm.
I do not recommend this location and will never go back again. No option for none for recommendations on the survey.
Claudine Teran
Staff is rude. Two workers on and 1 is on her phone while making orders. No one greeted us. I asked if we could be helped and the girl on phone said order on the kiosk .. food was old.
lara li
Terrible service attitude.
Service: 1
Hector S
Unfortunately, the standards typical of other Burger King locations aren’t upheld here, and quality doesn’t seem to be a priority. I ordered a Royal Crispy Chicken Sandwich, but the lettuce was almost spoiled. I also requested half fries and half onion rings, but they were packed so tightly that the onion rings became crushed into a ball. Not a location I’d recommend.
Atmosphere: 3
Food: 2
Service: 2
Jim Kimball
I didn't get a greeting or a thank you. The guy taking my order walked away without giving me the receipt so I had to ask for it. This location doesn't allow customers to get their own napkins so to get more than 2, you have to ask for them. French fries were under cooked. The order was dine in yet the food was placed in a bag, not a tray I had to ask for a tray. The receipt even had dine in on it. Gave 2 stars because BK burgers are good.
Atmosphere: 2
Food: 2
Service: 1
Kevin Gonzalez
Just read the reviews, don’t go here unless you want to be highly disappointed and angry. Don’t think that they care about how you feel or that you’re spending money, just know that you are nothing but an animal to them and that’s how they will continue to treat you. Do not support any place that has verified terrible service but does nothing about it because they will just keep doing a terrible job with pride
Atmosphere: 1
Food: 1
Service: 1
victor palacio
Ordered on mobile and took 30 minutes past wait time while cars drove by, employees rude as well worst service you can see
Used the drive through. Unfortunately the two employees we encountered were unfriendly and robotic. We ordered two whoppers and a chicken sandwich. They were dripping in grease. You can tell they we old and reheated using the oil fryer. Soaked in grease on the outside and dry and cold on the inside.
If we hadn't already gotten on the highway, I would have turned around and addressed it with management. Food was inedible and had to be thrown out.
Atmosphere: 1
Food: 1
Service: 1
Fema Fema
The manager in charge of the mid-day shift on 07/06/2024 was extremely rude and haughty, she threw me and closed the driver's window in front of her employee who was attending the window at that time, do you know why, why is English not spoken? They do not give you the accompaniment so that one can place an order safely, explaining it well, they do not have customer service, it is low, I do not recommend this restaurant
The manager in charge of the midday shift on 06/07/2024 was very rude and arrogant, she threw me out and closed the driver's window in front of her employee who was serving the window at the time, do you know why? Why don't they speak English? They don't give you the support so that you can safely place an order by explaining it well. They don't have customer service, it's poor. I do not recommend this restaurant.
heatheralice1974
It's BK - you don't come here for fine dining. The food and atmosphere were exactly what you expect, but the people were sweet and efficient.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings
brett peace
Older women taking care of the drive thru and the counter was paying more attention to her cellphone .once she got put her cellphone down Her attitude was terrible towards me the customer that I had to ask for the manager to take my order I spoke to the manager and let her know what happened She says she know about her attitude like if it's okay Thanks but no thanks I'll go somewhere else next time If you have a attitude don't come to work especially working with the public
Atmosphere: 1
Food: 3
Service: 1
Nicole Johnson
there always rude at this burger king food never fresh I always have to go in to make sure my meat comes off the grill because they give you old meat and tell you it's off the grill when I can tell it's not and this is every time I come Herr not spending any more money here the one on 211 in middletown is much fresher and friendly I only go to dolson because closer to my home
Horrible customer service. Repeated my order 5 times and got home and my order was still wrong, my whopper burger was soggy like it was sitting there to long and the fries tasted old. Very disappointed because I love burger king I will be going to 211 from now on.
So their menu (including the posted one inside the restaurant) has burgers for breakfast as a part of their menu, but if you order it they tell you it’s not an option and to stop ordering it. It’s a shame considering they’re losing out on money choosing what to make and what not to make that’s listed on the menu.
Forgot to mention the morning manager there (middle aged woman) has the worst attitude out of any fast food worker I’ve encountered and it’s been on more occasions than just one. That’s the type of person you give a manager position to?
What you would think of a typical Burger King. However only one guy working behind the counter so super slow service. When you pull up to the drive through the guy didn't say anything, not even please hold. So after a few minutes of you honking and talking to a talk box like a crazy person someone finally answers. Not concerned with times at this establishment I see 🙈
Should have read the reviews first. After sitting in line for 5 minutes (no other cars in line) a male employee asks what sauce I wanted. I told him I didn’t place my order yet! He says hold on and let’s me sit for several more minutes. I asked for a burger no pickles no tomatoes and a large order of fries. He repeats back to me “Burger, no onions and a cup of water”. Had to repeat the order.
Food came out immediately, bun was stale and crumbly, burger and fries were lukewarm.
I do not recommend this location and will never go back again. No option for none for recommendations on the survey.
Staff is rude. Two workers on and 1 is on her phone while making orders. No one greeted us. I asked if we could be helped and the girl on phone said order on the kiosk .. food was old.
Terrible service attitude.
Service: 1
Unfortunately, the standards typical of other Burger King locations aren’t upheld here, and quality doesn’t seem to be a priority. I ordered a Royal Crispy Chicken Sandwich, but the lettuce was almost spoiled. I also requested half fries and half onion rings, but they were packed so tightly that the onion rings became crushed into a ball. Not a location I’d recommend.
Atmosphere: 3
Food: 2
Service: 2
I didn't get a greeting or a thank you. The guy taking my order walked away without giving me the receipt so I had to ask for it. This location doesn't allow customers to get their own napkins so to get more than 2, you have to ask for them. French fries were under cooked. The order was dine in yet the food was placed in a bag, not a tray I had to ask for a tray. The receipt even had dine in on it. Gave 2 stars because BK burgers are good.
Atmosphere: 2
Food: 2
Service: 1
Just read the reviews, don’t go here unless you want to be highly disappointed and angry.
Don’t think that they care about how you feel or that you’re spending money, just know that you are nothing but an animal to them and that’s how they will continue to treat you.
Do not support any place that has verified terrible service but does nothing about it because they will just keep doing a terrible job with pride
Atmosphere: 1
Food: 1
Service: 1
Ordered on mobile and took 30 minutes past wait time while cars drove by, employees rude as well worst service you can see
Restaurantji Recommends
Used the drive through. Unfortunately the two employees we encountered were unfriendly and robotic. We ordered two whoppers and a chicken sandwich. They were dripping in grease. You can tell they we old and reheated using the oil fryer. Soaked in grease on the outside and dry and cold on the inside.
If we hadn't already gotten on the highway, I would have turned around and addressed it with management. Food was inedible and had to be thrown out.
Atmosphere: 1
Food: 1
Service: 1
The manager in charge of the mid-day shift on 07/06/2024 was extremely rude and haughty, she threw me and closed the driver's window in front of her employee who was attending the window at that time, do you know why, why is English not spoken? They do not give you the accompaniment so that one can place an order safely, explaining it well, they do not have customer service, it is low, I do not recommend this restaurant
The manager in charge of the midday shift on 06/07/2024 was very rude and arrogant, she threw me out and closed the driver's window in front of her employee who was serving the window at the time, do you know why? Why don't they speak English? They don't give you the support so that you can safely place an order by explaining it well. They don't have customer service, it's poor. I do not recommend this restaurant.
It's BK - you don't come here for fine dining. The food and atmosphere were exactly what you expect, but the people were sweet and efficient.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings
Older women taking care of the drive thru and the counter was paying more attention to her cellphone .once she got put her cellphone down Her attitude was terrible towards me the customer that I had to ask for the manager to take my order I spoke to the manager and let her know what happened She says she know about her attitude like if it's okay Thanks but no thanks I'll go somewhere else next time If you have a attitude don't come to work especially working with the public
Atmosphere: 1
Food: 3
Service: 1
there always rude at this burger king food never fresh I always have to go in to make sure my meat comes off the grill because they give you old meat and tell you it's off the grill when I can tell it's not and this is every time I come Herr not spending any more money here the one on 211 in middletown is much fresher and friendly I only go to dolson because closer to my home
Atmosphere: 1
Food: 1
Service: 1
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