Unfortunately, the standards typical of other Burger King locations aren’t upheld here, and quality doesn’t seem to be a priority. I ordered a Royal Crispy Chicken Sandwich, but the lettuce was almost spoiled. I also requested half fries and half onion rings, but they were packed so tightly that the onion rings became crushed into a ball. Not a location I’d recommend.
Atmosphere: 3
Food: 2
Service: 2
Jim Kimball
I didn't get a greeting or a thank you. The guy taking my order walked away without giving me the receipt so I had to ask for it. This location doesn't allow customers to get their own napkins so to get more than 2, you have to ask for them. French fries were under cooked. The order was dine in yet the food was placed in a bag, not a tray I had to ask for a tray. The receipt even had dine in on it. Gave 2 stars because BK burgers are good.
Atmosphere: 2
Food: 2
Service: 1
Kevin Gonzalez
Just read the reviews, don’t go here unless you want to be highly disappointed and angry. Don’t think that they care about how you feel or that you’re spending money, just know that you are nothing but an animal to them and that’s how they will continue to treat you. Do not support any place that has verified terrible service but does nothing about it because they will just keep doing a terrible job with pride
Atmosphere: 1
Food: 1
Service: 1
victor palacio
Ordered on mobile and took 30 minutes past wait time while cars drove by, employees rude as well worst service you can see
Tara Wilkins
Used the drive through. Unfortunately the two employees we encountered were unfriendly and robotic. We ordered two whoppers and a chicken sandwich. They were dripping in grease. You can tell they we old and reheated using the oil fryer. Soaked in grease on the outside and dry and cold on the inside.
If we hadn't already gotten on the highway, I would have turned around and addressed it with management. Food was inedible and had to be thrown out.
Atmosphere: 1
Food: 1
Service: 1
Fema Fema
The manager in charge of the mid-day shift on 07/06/2024 was extremely rude and haughty, she threw me and closed the driver's window in front of her employee who was attending the window at that time, do you know why, why is English not spoken? They do not give you the accompaniment so that one can place an order safely, explaining it well, they do not have customer service, it is low, I do not recommend this restaurant
The manager in charge of the midday shift on 06/07/2024 was very rude and arrogant, she threw me out and closed the driver's window in front of her employee who was serving the window at the time, do you know why? Why don't they speak English? They don't give you the support so that you can safely place an order by explaining it well. They don't have customer service, it's poor. I do not recommend this restaurant.
heatheralice1974
It's BK - you don't come here for fine dining. The food and atmosphere were exactly what you expect, but the people were sweet and efficient.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings
brett peace
Older women taking care of the drive thru and the counter was paying more attention to her cellphone .once she got put her cellphone down Her attitude was terrible towards me the customer that I had to ask for the manager to take my order I spoke to the manager and let her know what happened She says she know about her attitude like if it's okay Thanks but no thanks I'll go somewhere else next time If you have a attitude don't come to work especially working with the public
Atmosphere: 1
Food: 3
Service: 1
Nicole Johnson
there always rude at this burger king food never fresh I always have to go in to make sure my meat comes off the grill because they give you old meat and tell you it's off the grill when I can tell it's not and this is every time I come Herr not spending any more money here the one on 211 in middletown is much fresher and friendly I only go to dolson because closer to my home
I went to BK in Dolson Ave the Saturday before Mother’s Day. My husband order a chicken sandwich combo for me that was the most disgusting chicken I’ve ever had in a fast food. It was cold soggy ??? mind you it is side by side with McD. Never again BK you will get my money.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: French Fries
Raúl Guerra
Always terrible service , very bad attitude even from the manager who is a Spanish girl. She should learn how to deal with orders and treat customers. It’s very sad to see that with the service they have no customers and seeing McDonalds lines compared to Burger Kings they have absolutely no customers at no point. And every time I go there is always a problem with the food such as it being burnt.
Shaun Good
Half of my order was missing. The staff had no personality and appeared to be extremely bothered when I was asking for my missing order items (most of the staff ignored me completely while I tried to get their attention). The attitude is bothersome because of the salary paid and they cannot get the order right then seem bothered when you have already paid for items that they failed to put in the bag.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: French Fries, Whopper Patty
kelli barclay
Awesome meal and excellent service.
Parking: Plenty of parking room.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Recommended dishes: Whopper Patty
Harry Johnson
This location is quick,fast,and accurate. The food is always fresh, and the employees are always professional.
Wheelchair accessibility: There's plenty of parking for the disabled population.
Terrible service attitude.
Service: 1
Unfortunately, the standards typical of other Burger King locations aren’t upheld here, and quality doesn’t seem to be a priority. I ordered a Royal Crispy Chicken Sandwich, but the lettuce was almost spoiled. I also requested half fries and half onion rings, but they were packed so tightly that the onion rings became crushed into a ball. Not a location I’d recommend.
Atmosphere: 3
Food: 2
Service: 2
I didn't get a greeting or a thank you. The guy taking my order walked away without giving me the receipt so I had to ask for it. This location doesn't allow customers to get their own napkins so to get more than 2, you have to ask for them. French fries were under cooked. The order was dine in yet the food was placed in a bag, not a tray I had to ask for a tray. The receipt even had dine in on it. Gave 2 stars because BK burgers are good.
Atmosphere: 2
Food: 2
Service: 1
Just read the reviews, don’t go here unless you want to be highly disappointed and angry.
Don’t think that they care about how you feel or that you’re spending money, just know that you are nothing but an animal to them and that’s how they will continue to treat you.
Do not support any place that has verified terrible service but does nothing about it because they will just keep doing a terrible job with pride
Atmosphere: 1
Food: 1
Service: 1
Ordered on mobile and took 30 minutes past wait time while cars drove by, employees rude as well worst service you can see
Used the drive through. Unfortunately the two employees we encountered were unfriendly and robotic. We ordered two whoppers and a chicken sandwich. They were dripping in grease. You can tell they we old and reheated using the oil fryer. Soaked in grease on the outside and dry and cold on the inside.
If we hadn't already gotten on the highway, I would have turned around and addressed it with management. Food was inedible and had to be thrown out.
Atmosphere: 1
Food: 1
Service: 1
The manager in charge of the mid-day shift on 07/06/2024 was extremely rude and haughty, she threw me and closed the driver's window in front of her employee who was attending the window at that time, do you know why, why is English not spoken? They do not give you the accompaniment so that one can place an order safely, explaining it well, they do not have customer service, it is low, I do not recommend this restaurant
The manager in charge of the midday shift on 06/07/2024 was very rude and arrogant, she threw me out and closed the driver's window in front of her employee who was serving the window at the time, do you know why? Why don't they speak English? They don't give you the support so that you can safely place an order by explaining it well. They don't have customer service, it's poor. I do not recommend this restaurant.
It's BK - you don't come here for fine dining. The food and atmosphere were exactly what you expect, but the people were sweet and efficient.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings
Older women taking care of the drive thru and the counter was paying more attention to her cellphone .once she got put her cellphone down Her attitude was terrible towards me the customer that I had to ask for the manager to take my order I spoke to the manager and let her know what happened She says she know about her attitude like if it's okay Thanks but no thanks I'll go somewhere else next time If you have a attitude don't come to work especially working with the public
Atmosphere: 1
Food: 3
Service: 1
there always rude at this burger king food never fresh I always have to go in to make sure my meat comes off the grill because they give you old meat and tell you it's off the grill when I can tell it's not and this is every time I come Herr not spending any more money here the one on 211 in middletown is much fresher and friendly I only go to dolson because closer to my home
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went to BK in Dolson Ave the Saturday before Mother’s Day. My husband order a chicken sandwich combo for me that was the most disgusting chicken I’ve ever had in a fast food. It was cold soggy ??? mind you it is side by side with McD. Never again BK you will get my money.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: French Fries
Always terrible service , very bad attitude even from the manager who is a Spanish girl. She should learn how to deal with orders and treat customers. It’s very sad to see that with the service they have no customers and seeing McDonalds lines compared to Burger Kings they have absolutely no customers at no point. And every time I go there is always a problem with the food such as it being burnt.
Half of my order was missing. The staff had no personality and appeared to be extremely bothered when I was asking for my missing order items (most of the staff ignored me completely while I tried to get their attention). The attitude is bothersome because of the salary paid and they cannot get the order right then seem bothered when you have already paid for items that they failed to put in the bag.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: French Fries, Whopper Patty
Awesome meal and excellent service.
Parking: Plenty of parking room.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Recommended dishes: Whopper Patty
This location is quick,fast,and accurate. The food is always fresh, and the employees are always professional.
Wheelchair accessibility: There's plenty of parking for the disabled population.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Onion Rings, Hamburger, Chicken Sandwich, Whopper Patty, Flame Grilled Beef
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