Showed up at 8:40 PM — a full 20 minutes before closing — and the lights were still on as I pulled up. As soon as they saw me at the door, they proceeded to turn them off right in my face. Knocked on the door, and the staff just stared at me like I was invisible. No “sorry, we’re closed,” no explanation, nothing. Just plain rude.
This is the second time I’ve dealt with this nonsense here. The people working at this location clearly don’t care about customers or about representing the Carvel name. I grew up loving Carvel, but this store has completely lost the warmth and friendliness it used to have. Shame on whoever’s running it now — you’ve ruined what should be a happy place.
A C
went here for national Sundaes day
Jennifer Piliere-Gutzeit
Preordered and paid for an ice-cream cake a week in advance. When my daughter arrived to pick it up, it wasn’t ready and the employee couldn’t time the ticket. He then picked one out of the case, which was the wrong color. It was slightly freezer burned. Took an additional 20 minutes for a message to be written… poorly. Then he tried to make my daughter pay for it. She left. By the way, it was the same employee who took the order and then failed today.
Szechuan Seaman
Little understaffed supper fresh thoo
snow dog family
Used to love going here but the last 2 times ice creams was very small and staff is rude . I asked for a soft serve sample girl gave me a hard serve sample. I ordered a twist with cookie crunch and the girl asked me 4 times in 3 mins what I wanted. A man claiming to be owner told me to not be hostile because I asked what was so hard about a twist with cookie crunch. 2 med ice cream with sprinkles was over $20 . I aksed why service is so horrible as I never had issues and the Indian man said he was owner and I needed to leave. Dont spend your money here as they don't like Americans. I guess for $9 ice creams I'll be going back to sweet frog mon $6 ice cream and 100s of toppings for $6. And they have over 20 flavors and now carry van , cho, twist
Raymond Kral
I love Carvel. Have been a customer for many years. However, location in Middletown, NY is the worst.
Jungle City
There is an employee named Fadi, He is wonderful very polite and deserves recognition. He was more than wonderful, we need more people like FADI!! My family and I will be returning!
Pat Fernandez
So i got a cake from carvel in middletown cut it after dinner and the cake was frostbetten call the store the works are rude the first one hung up on me the second on said they is nothing they can do there cakes are made fresh so you pay 30 for a cake and its no good watch what you buy from there it almost as bad as buying it in the grocery store there must be another place to buy icecream cakes in middletown i will never spend my money there again very customer service
Shanice Thomas
I’m so upset !!!! I am a daily customer literally daily I can’t even take my family of five anymore because the prices are insane me and my daughter just came in ordered two smalls and paid 13$ how !!! Then charging 89 cent per topping and being cheap on the serving is insane very disappointing sad to say I’m done here the new owner will be the down fall to carvel I also voiced my opinion to this man and he had nothing to say I’m loyal to carvel and have been for the passed 3/4 years three times a week or better very sad I miss the old owners
Atmosphere: 1
Food: 1
Service: 1
Marisa B
I bought a sheet cake from Carvel. It was $50.59. The icing was paper thin and so was the layer of crunchies. The piping had a strange flavor.
This week I bought a Carvel cake from Shoprite. Same exact size, same cake $35.99. The icing was super thick and the crunch layer was thicker and the cake was fresher.
I would give one star but the staff is always friendly and store is clean. But way overpriced. Will just buy my carvel cakes from the grocery store from now on.
This rating is not about the service, it was excellent, but the pricing is way too high and the amount is too little. I use to love going there and getting my money's worth, now I rather ship for ice cream at a supermarket. Times are already tough but I won't pay for unaffordable products, such a shame.
Ultra Megatronus
This rating is not about the service, it was excellent, but the pricing is way too high and the amount is too little. I use to love going there and getting my money's worth, now I rather ship for ice cream at a supermarket. Times are already tough but I won't pay for unaffordable products, such a shame.
Leon Rofer
Simple restaurant decor. Decent food. Served very plainly. Tea is extra. A bowl of rice in addition to your soup $4 and not very much in the bowl. Brisk take out business. Only one waiter. Not super busy for dining in. Reasonable prices. I guess it's OK but does not stand out.
Showed up at 8:40 PM — a full 20 minutes before closing — and the lights were still on as I pulled up. As soon as they saw me at the door, they proceeded to turn them off right in my face. Knocked on the door, and the staff just stared at me like I was invisible. No “sorry, we’re closed,” no explanation, nothing. Just plain rude.
This is the second time I’ve dealt with this nonsense here. The people working at this location clearly don’t care about customers or about representing the Carvel name. I grew up loving Carvel, but this store has completely lost the warmth and friendliness it used to have. Shame on whoever’s running it now — you’ve ruined what should be a happy place.
went here for national Sundaes day
Preordered and paid for an ice-cream cake a week in advance. When my daughter arrived to pick it up, it wasn’t ready and the employee couldn’t time the ticket. He then picked one out of the case, which was the wrong color. It was slightly freezer burned. Took an additional 20 minutes for a message to be written… poorly. Then he tried to make my daughter pay for it. She left. By the way, it was the same employee who took the order and then failed today.
Little understaffed supper fresh thoo
Used to love going here but the last 2 times ice creams was very small and staff is rude . I asked for a soft serve sample girl gave me a hard serve sample. I ordered a twist with cookie crunch and the girl asked me 4 times in 3 mins what I wanted. A man claiming to be owner told me to not be hostile because I asked what was so hard about a twist with cookie crunch. 2 med ice cream with sprinkles was over $20 . I aksed why service is so horrible as I never had issues and the Indian man said he was owner and I needed to leave. Dont spend your money here as they don't like Americans. I guess for $9 ice creams I'll be going back to sweet frog mon $6 ice cream and 100s of toppings for $6. And they have over 20 flavors and now carry van , cho, twist
I love Carvel. Have been a customer for many years.
However, location in Middletown, NY is the worst.
There is an employee named Fadi, He is wonderful very polite and deserves recognition. He was more than wonderful, we need more people like FADI!! My family and I will be returning!
So i got a cake from carvel in middletown cut it after dinner and the cake was frostbetten call the store the works are rude the first one hung up on me the second on said they is nothing they can do there cakes are made fresh so you pay 30 for a cake and its no good watch what you buy from there it almost as bad as buying it in the grocery store there must be another place to buy icecream cakes in middletown i will never spend my money there again very customer service
I’m so upset !!!! I am a daily customer literally daily I can’t even take my family of five anymore because the prices are insane me and my daughter just came in ordered two smalls and paid 13$ how !!! Then charging 89 cent per topping and being cheap on the serving is insane very disappointing sad to say I’m done here the new owner will be the down fall to carvel I also voiced my opinion to this man and he had nothing to say I’m loyal to carvel and have been for the passed 3/4 years three times a week or better very sad I miss the old owners
Atmosphere: 1
Food: 1
Service: 1
I bought a sheet cake from Carvel. It was $50.59. The icing was paper thin and so was the layer of crunchies. The piping had a strange flavor.
This week I bought a Carvel cake from Shoprite. Same exact size, same cake $35.99. The icing was super thick and the crunch layer was thicker and the cake was fresher.
I would give one star but the staff is always friendly and store is clean. But way overpriced. Will just buy my carvel cakes from the grocery store from now on.
Restaurantji Recommends
This place is awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
This rating is not about the service, it was excellent, but the pricing is way too high and the amount is too little. I use to love going there and getting my money's worth, now I rather ship for ice cream at a supermarket. Times are already tough but I won't pay for unaffordable products, such a shame.
This rating is not about the service, it was excellent, but the pricing is way too high and the amount is too little. I use to love going there and getting my money's worth, now I rather ship for ice cream at a supermarket. Times are already tough but I won't pay for unaffordable products, such a shame.
Simple restaurant decor. Decent food. Served very plainly. Tea is extra. A bowl of rice in addition to your soup $4 and not very much in the bowl. Brisk take out business. Only one waiter. Not super busy for dining in. Reasonable prices. I guess it's OK but does not stand out.
Atmosphere: 3
Food: 4
Service: 4
Still the best soft ice cream anywhere!
Atmosphere: 4
Food: 5
Service: 4
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