Chipotle Mexican Grill

Went to get food, was told that I had to do my order through the app because I had multiple “requests”. Stood waiting for my food for 20 minutes and asked what is going on. Couldn’t get an answer from anyone. Stood there for 45 minutes to a hour well many others got food via line or online order. Asked for refund and was told to call 1-800-chipotle for refund. Manager was rude and should be fired for her actions along with the guy in the line that was just ignoring me. This place is a joke.

Attached is the photo of my order that they posted as “confirmed pickup” I NEVER RECEIVED ANY PARTS OF MY ORDER

Atmosphere: 1

Food: 1

Service: 1

I online ordered light on rice but the burrito was mostly rice with hardly any meat, sauce, or guac. The orders all sat on the shelf behind the counter and it was hard to get anyone's attention to get your order. The bathrooms were also very dirty.

Atmosphere: 1

Food: 2

Service: 1

I’m surprised that nobody noticed when you look behind the counter you could tell it’s not kept up well I used to work in a hospital food service many years ago and if they were in the city and get rather
like they do in the city, they might get a C for cleanness Not too good and keeping a place clean

Atmosphere: 3

Food: 4

Service: 3

If you’ve ever wondered what it’s like to eat in a dirty bus station with food that isn’t what you ordered and staff who act like you’re interrupting their day by existing, this Chipotle is the place for you. Floors sticky, tables crusty, trash piled high — it’s basically a buffet for germs. My order was wrong, but judging by the attitude behind the counter, fixing it would’ve been a personal insult. If “rude and filthy” was the vibe they were going for, congratulations — nailed it.

Atmosphere: 1

Food: 1

Service: 1

Shortage employees. Big line of ppl, a lot of online orders

Food: 5

Service: 2

Multiple attempts to order through the app which said it couldn’t process payments and to order in person. Apparently a quesadilla can only be purchased through an online order. So I had to order something else. Order was for multiple people which included drinks. No drink carriers available. Thanks I’ll just struggle with multiple drinks bags.

Atmosphere: 2

Food: 4

Service: 2

Excellent service, despite the rush. Clean bathrooms and good food.

Atmosphere: 5

Food: 5

Service: 5

Someone should probably notify the health department. This restaurant looked like it hasn't been. Cleaned In a long time, food everywhere. My online pick up wasn't ready until almost 30 minutes after the pickup time.

Atmosphere: 1

Food: 3

Service: 2

why do they always run out of chips and not make more? why do they always run out of ingredients and then just not make more for the rest of the night? this chipotle closes at 11pm…. its 8pm and we were just told they ran out of white RICE and aren’t making any more for the night…. unacceptable.

I don't understand what the point is of selecting what you want to include in your burrito/bowl. How do you forget to include HALF the ingredients in the burrito, multiple sides of ranch, and the chips for the CHIPS and queso?

Atmosphere: 1

Food: 1

Service: 1

I went in yesterday they had just opened every employee in the store was rushing back and forth in groups from the register area to the kitchen they never made eye contact with me the customer. There was a employee standing behind the counter he had his back towards me while I was on the line waiting to be acknowledged to be served let alone I was the only customer on line and he knew I was standing there and he never said a word he just kept his back toward me I looked at all the people behind the counter for a good 15 to 20 minutes nobody said a thing to me I couldn't believe what I was experiencing at least 10 people or more on the opening shift and not one person asked me what I needed. I think the manager was a Spanish man he ignored me also every one of them ignored me completely so I decided to exit the store and not wait any longer to order anything and when I got to the entrance door and looked back all eyes were on me all of a sudden I noticed and I nicely told them I would be giving them a poor review and exited the store.. Management and those employees are going to make your company loose money because of no good service in that store I'm never entering that Chipotle again..The time was 11am July 24.2025

Atmosphere: 1

Food: 1

Service: 1

I came into this chipotle super hungry and super excited as i’ve lived here my whole life and never had a bad experience. However, today was very different. I walked in as one of the first customers since they had been temporarily closed all day, okay fine. I go to order my food and the worker taking my order was very much in his own world and was barely listening to what I had asked for. As someone who loves chipotle and goes often, I understand the regular portion sizes. When he did put the food in my bowl, he barely gave me any thing, giving me half a spoonful of everything to the point I might as well had 4 pieces of rice in my bowl. I had to ask for more, okay fine. The white rice was STALE , the lettuce tasted weird, and the chicken was not even in chunks, it was in shreds and barely had any meat. I asked for corn in a cup on the side for my tacos, he looked at me very weirdly and put it in the cup. Little did i know, he didn’t even bother to close the cup and I opened my chipotle bag to corn EVERYWHERE. To add, while I was ordering my food the workers kept talking about how they were mad that there were so many customers even though they just opened. I’m sorry for coming to a business that sells food to hungry CUSTOMERS, next time I will keep in mind that the workers do not want me there. When I was paying for my order, I asked a simple question about my chips on the side and the worker gave me the rudest look and tone ever. I have never felt so unwelcome in a food establishment before and never had a chipotle bowl this bad in my life. I might as well of went to taco bell and got more food and a better experience. I don’t even want to go back to this chipotle ever again.

Atmosphere: 1

Food: 1

Service: 1

This location screws orders up more then anywhere I've ever ordered from its ridiculous and they don't care spend your money elsewhere.

Atmosphere: 2

Food: 2

Service: 1

Walk in at 9 pm after my 10 hours of work on Monday. The staff don’t even look at the line of 5 people’s and just continue talking to his/her co workers. I understand it’s late, but I’m a hungry customer. After 5 minutes of unwelcoming. I just walkout and went to Wendy’s drive thru.

Atmosphere: 1

Food: 1

Service: 1

The rice has no flavor and the chicken is the worst and too expensive for a tasteless meal.