Chipotle Mexican Grill

black bald head lady at the front cashier was very rude to every customer, was throwing bags at the customers, even if your angry don’t ever take it out on a customer I work in fast food &’ im a manager no matter how mad I am I will not take it out on my customers it’s always a time and place if you can not handle fast food or don’t have customer service skills you shouldn’t work in it having her at front counter can ruin your own establishment, you will have customers walking out of your establishment, making no money at your establishment, you shouldn’t be angry to take it out on a customer thank you very much you should look into it

Atmosphere: 1

Food: 4

Service: 1

The prepping area is unorganized and not the cleanest. They will scoop out protein then take it out of your plate once and you’ll end up with half a scoop. And worst of all the rice was not well done. The rice was a bit hard. Will not be coming back

I usually love eating here but today was terrible. My rice was undercooked like crunchy. The lettuce was rotten. The beans were all dried out like they reheated yesterday's beans. And I ordered vegetarian and got meat in my bowl. I don't know but I'm gonna think real hard next time I want to come here. I think next time I'll just go to Taco Bell and get the Catalina bowl. And the soda fountain was down which isn't a big deal but on top of everything else.

Atmosphere: 4

Food: 2

Service: 4

The servers were down and they said we would have to wait 10 minutes to order. Fine. We wait longer but whatever that's not a problem we just wanted to get something. The store was trashed, as every chipotle is somehow. Food everywhere trash everywhere. But what made us actually walk out was watching an employee walk over to the hot food where you order, and eat directly out of the steak dish with his hands. You can't even make this up. Not only once but he went back in with the same hand and had more. ?? They said they are going to talk about it after I wrote a complaint but with the condition of the place already I really doubt that anything will be done.

Atmosphere: 1

Food: 1

Service: 1

Easily the worst chipotle in the country

Atmosphere: 1

Food: 2

Service: 1

Every time I entered the location, tables are not clean, and trash under tables

Atmosphere: 1

Food: 5

Service: 5

The people who order online take priority over the people who are there in person trying to purchase their food. Absolutely Ridiculous
Under staffed and poorly managed. If it was managed properly they wouldn’t be making people wait 40 minutes for chicken after telling them 20 and then finishing cooking the chicken only to say it’s for online orders. I tried to order chips and they refused to give me any because they were for online only… poor policy

So bothered. There is lettuce , medium salsa and no corn. Ugh !

Atmosphere: 1

Food: 1

Service: 1

I will never ever go back to this Chipotle. I got better service at my high school cafeteria than here. The counters were dirty with crusted on beans, lettuce, rice, sour cream, and cheese. I asked the staff to clean it before making my food and they bring out the dirtiest rag I've ever seen. Nothing looked fresh and the manager was right there and didn't say a word. My food was thrown on like slop. There was no napkins, tops for cups, and no chipotle hot sauce. If you are looking to get your food from the garbage pal kids this is the place for you.

Atmosphere: 1

Food: 1

Service: 1

Staff lacks sense of urgency when line is long. At one point no new order was taken for 10 minutes straight. Additionally, portion sizes are egregiously small — my one order of carne asada consisted of 5 pieces of meat. Plenty other great Mexican food places in the area — strongly advise against donating (yes, donating) your money to this Chipotle.

Atmosphere: 2

Food: 2

Service: 1

If I could give a lower rating I would dirty and rude and VERY DIRTY!!!

Atmosphere: 1

Food: 1

Service: 1

Food was good. Service was fine. The service area was un kept and tables were not cleaned off.

Slow. Huge line wrapping the tables. One person serving, others watching, all chatting.

Service: 1

Line to the door. Kitchen staff loitering, while a few worked feverishly. Loud with dirty tables and overflowing trash.

The owner just responded with a web link to help...what help are you trying to provide?

Atmosphere: 1

Food: 4

Service: 1

If i could give 0 starts i would! I will NEVER EVER go to this location EVER again!!!! As a matter of fact I would like to contact corporate as I am sure many others would! The purpose of ordering online is to have a set time to pick up your order. My pick up time was 6:10pm. My order was ready at 7:00pm . There were many others in the same boat as me and I am sure just as angry. My husband and grandson were in the car - my grandson is hysterical waiting for me ! Talk about poor management…. 1st they close the store so theres no additional guests to serve , so you think they would split up the staff or maybe focus on the to-go orders bc thats the point of pre- ordering. No instead they fill all the orders for the people online. Then when they are done they start working on the to-go orders and NOT in the orders they received them. Slammed the food in the bowls. Mind you my order was ONE bowl!!! Finally 7pm i got my food that I would have canceled if ai didn't prepay.

Atmosphere: 1

Food: 1

Service: 1