Jersey Mike's Subs

I have celiac and this place is usually really great, the taller gentlemen behind the counter was great, changed his gloves and used precaution and made others aware that it was a gluten allergy. The women that was at the toppings station was not so great, I asked her if I could have fresh ingredients that were not cross contaminated for mine and my nieces sandwich, we both have celiac and cannot have cross contamination and she would not accommodate and said they did not have any fresh ingredients that are not cross contaminated. When I was here previously they had fresh ingredients in the back, it seems like she just didn’t want to do her job. *this entire process would be better if allergies were handled by one person instead of multiple*

Dietary restrictions: Gluten allergy (celiac)

Atmosphere: 2

Food: 3

Service: 3

Wheelchair accessibility: Absolutely 💯 access for wheelchairs

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: The Original Italian

Good place to stand for twenty minutes in an empty line as I still stand here waiting for my order to be take. I just get stared at . Rude in professional and not clean.

Atmosphere: 1

Food: 1

Service: 1

Sandwich was good but way too pricey.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: The Original Italian

If you wanna wait an hour for your sandwich come here

The food at this location is excellent, and the staff are typically wonderful. However, during our visit late last week, my family and I had a concerning experience. While we were enjoying our meal in the dining area, we witnessed the manager throw what appeared to be a pen or marker at an employee who was seated nearby.

This behavior was not only disrespectful to the employee but also posed a safety risk to the customers, including my family and young children, as the object was thrown across the dining area where we were sitting.

Such conduct is unacceptable in a professional setting, and it left us deeply uncomfortable. Unfortunately, due to this incident, we will not be returning to this location

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Super Sub, The Original Italian

Was at the Middletown NY location today 12-22-24 for the first time @11AMish for 2 of their portobello mushroom subs. We’ve ordered them before but at the Goshen location. Imagine our disappointment when unwrapping them at home to discover you’re paying $35 for mostly bread. Although the staff was pleasant and the location clean and close-by who ever made the sandwiches
Couldn’t have made them thinner if they tried.
Hugely disappointing. If it wasn’t 15 degrees outside and I didn’t have to deal with holiday shoppers I would have returned to the location.
Great business model, love Danny Devito on their commercials but WHERE it counts is the staff on the front lines preparing YOUR food. What I ordered is also available in a bowl. perhaps, ordering that to see if they short us that way too then, run to de Felipe‘s bakery and buy my own hard roll. I guess I’m traveling to Goshen after all.

Atmosphere: 5

Food: 1

Service: 5

The only issue I had is that they overcharged me for my Club Sub. It did not have applewood bacon in it and no mayo either. The sandwich tasted pretty mid. The staff was very nice to my children and myself. They gave us an extra cookie for their kids meal. The tables were clean and the food tasted fresh, however, I overpaid when I should not have. I'm not sure if I would come back again.

Atmosphere: 4

Food: 4

Service: 5

Ordered a stickball online to pickup and they didn't put salami on my sandwich

The girl with the dreads is SO RUDE. The way she speaks to customers is really unacceptable and she needs some more training in customer service obviously. If she didn't want to provide exceptional customer service today, she should've called out.

Service: 1

I really like this place, but there's one issue that's been bothering me. There's an employee with extremely long dreadlocks who is always behind the counter handling food, yet he never wears a hair net. I have dreadlocks myself, so I understand, but if you're working with food, it's important to be hygienic. Someone needs to ensure this person is wearing a hair net because it's honestly unappealing and unsanitary. I won’t be coming back until I see proper hygiene practices in place.

Atmosphere: 1

Food: 1

Service: 1

Good service and food. Easy on the olive oil, leaked through paper bag.

Always good sandwiches ?

Atmosphere: 5

Food: 5

Service: 5

Curbside means bring it out to the curbside. Not stand inside and make the customer come and get it themselves. Soggy sandwich and incorrect chips given. BBQ is not jalepeno.

I want a refund for this trash. Ruined my dinner.

Atmosphere: 2

Food: 1

Service: 1

Love their sandwiches

Atmosphere: 5

Food: 5

Service: 5