Forgot two drinks, 4 biscuits, have no napkins or spoons for the mac. Takes forever to get your order that you mobile order.
Lydia E.
So disappointed my biscuit still had raw dough in it
Food: 2
Matt F
Rep was incredibly rude. Went in and the door was unlocked. A paper sign said they open late but no time listed. We were told to read the sign....
I asked what time they open and was completely ignored.
The staff should be terminated. They are employed for service. Not disrespect.
Doors are typically locked when a store is not accepting customers.
Atmosphere: 1
Food: 1
Service: 1
britney murgolo
If I could give zero stars I would. Whoever Brandon is, he's the worst. Definitely do not order from them, especially through doordash. Despicable.
Atmosphere: 1
Food: 1
Service: 1
Summer H
Terrible!! Messed my order up completely, tried to fix it and STILL messed up. Chicken in every meal was UNDERCOOKED, didn't even eat it. Wasted my time and money coming here
Food: 1
Service: 1
Scott Bianco
The food is okay. There are a bunch of kids working here and they're very disorganized. No apparent management. Numerous customers getting frustrated and aggravated several customers trying to complain about their orders being wrong... This location needs some oversight
Atmosphere: 2
Food: 3
Service: 1
Tom Dalton
When I recently visited the KFC in Middletown, NY, and unfortunately, it was a very disappointing experience. Upon arriving, I noticed that the drive-through sign was not lit up, making it unclear if the system was even operational. I decided to drive to the window to ask for clarification.
When I inquired if the drive-through system was working, I was met by an employee who curtly told me, "Yes, go around and place the order." When I explained that I couldn’t see where to speak into due to the lack of lighting or clear instructions, his response was shockingly dismissive: "Look for it."
This level of rudeness and lack of customer service is completely unacceptable.
This interaction reflects poorly on KFC’s commitment to customer care. That employee should be properly trained on how to assist customers respectfully. I will not be returning to this location and strongly encourage management to address these issues to ensure no other customers are treated this way
Atmosphere: 2
Food: 4
Service: 1
Alisher Misriev
You always wait at least 20 minutes for this restaurant, the employees just sit, talk, won't do their job.
Atmosphere: 1
Food: 1
Service: 1
Michael Thompson
Gave my order to someone else. Got it back and it was wrong. They used to be better.
Atmosphere: 3
Food: 3
Service: 3
Todd Crown
The young lady and young man at the counter were the best! Dont know their names, but they were very attentive and friendly (630 pm on 1/4)
I often order KFC delivery, and it’s always a reliable choice when I want something filling and affordable. The portions are generous, and the food always arrives hot and ready to eat. It’s not fancy, but it’s great for a satisfying meal that doesn’t break the bank. Perfect for days when I just need something quick and hearty!
Food: 5
Recommended dishes: 2 PC Drum & Thigh Combo, 8 Piece Meal, French Fries, Gravy, Cole Slaw, Chicken Drum
Dennis Loeb
This is a nice clean organized restaurant as far as fast food goes. One thing my wife noticed was how efficient and busy the workers were. It was a great crewand should be recognized as such.
Atmosphere: 5
Food: 5
Service: 5
KA Sa
Order is missing the most important part of the meal, mashed potatoes and gravy. I gave the store a call no answer. Dinner is ruined. Thanks.
Dejenae Dillon
Beautiful setting, friendly service, fresh food. Special shout-out to night crew!
They get my order wrong exactly 100% of the time. I order on Grubhub very frequently and there is ALWAYS something missing. Whether it be all of the sauces I ordered or an ENTIRE meal. The food is great and they're the only KFC around, which is why I keep ordering from them, I just wish they'd get my damn order right.
Forgot two drinks, 4 biscuits, have no napkins or spoons for the mac. Takes forever to get your order that you mobile order.
So disappointed my biscuit still had raw dough in it
Food: 2
Rep was incredibly rude. Went in and the door was unlocked. A paper sign said they open late but no time listed. We were told to read the sign....
I asked what time they open and was completely ignored.
The staff should be terminated. They are employed for service. Not disrespect.
Doors are typically locked when a store is not accepting customers.
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars I would. Whoever Brandon is, he's the worst. Definitely do not order from them, especially through doordash. Despicable.
Atmosphere: 1
Food: 1
Service: 1
Terrible!! Messed my order up completely, tried to fix it and STILL messed up. Chicken in every meal was UNDERCOOKED, didn't even eat it. Wasted my time and money coming here
Food: 1
Service: 1
The food is okay. There are a bunch of kids working here and they're very disorganized. No apparent management. Numerous customers getting frustrated and aggravated several customers trying to complain about their orders being wrong... This location needs some oversight
Atmosphere: 2
Food: 3
Service: 1
When I recently visited the KFC in Middletown, NY, and unfortunately, it was a very disappointing experience. Upon arriving, I noticed that the drive-through sign was not lit up, making it unclear if the system was even operational. I decided to drive to the window to ask for clarification.
When I inquired if the drive-through system was working, I was met by an employee who curtly told me, "Yes, go around and place the order." When I explained that I couldn’t see where to speak into due to the lack of lighting or clear instructions, his response was shockingly dismissive: "Look for it."
This level of rudeness and lack of customer service is completely unacceptable.
This interaction reflects poorly on KFC’s commitment to customer care. That employee should be properly trained on how to assist customers respectfully. I will not be returning to this location and strongly encourage management to address these issues to ensure no other customers are treated this way
Atmosphere: 2
Food: 4
Service: 1
You always wait at least 20 minutes for this restaurant, the employees just sit, talk, won't do their job.
Atmosphere: 1
Food: 1
Service: 1
Gave my order to someone else. Got it back and it was wrong. They used to be better.
Atmosphere: 3
Food: 3
Service: 3
The young lady and young man at the counter were the best! Dont know their names, but they were very attentive and friendly (630 pm on 1/4)
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I often order KFC delivery, and it’s always a reliable choice when I want something filling and affordable. The portions are generous, and the food always arrives hot and ready to eat. It’s not fancy, but it’s great for a satisfying meal that doesn’t break the bank. Perfect for days when I just need something quick and hearty!
Food: 5
Recommended dishes: 2 PC Drum & Thigh Combo, 8 Piece Meal, French Fries, Gravy, Cole Slaw, Chicken Drum
This is a nice clean organized restaurant as far as fast food goes. One thing my wife noticed was how efficient and busy the workers were. It was a great crewand should be recognized as such.
Atmosphere: 5
Food: 5
Service: 5
Order is missing the most important part of the meal, mashed potatoes and gravy. I gave the store a call no answer. Dinner is ruined. Thanks.
Beautiful setting, friendly service, fresh food. Special shout-out to night crew!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, 8 Piece Meal, French Fries, Honey Mustard Sauce, Gravy, Chicken Tender, Mtn Dew Sweet Lightning, Chicken Drum
They get my order wrong exactly 100% of the time. I order on Grubhub very frequently and there is ALWAYS something missing. Whether it be all of the sauces I ordered or an ENTIRE meal. The food is great and they're the only KFC around, which is why I keep ordering from them, I just wish they'd get my damn order right.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: KFC Sauce, Chicken Sandwich, Honey Mustard Sauce, Chicken Tender, Mtn Dew Sweet Lightning, Comeback Sauce
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