For the second time in two weeks I placed an order to go and didn’t receive what I paid and asked for. This place employs a lot of young folks , which I applaud However, either they don’t know OR don’t care about what pieces of chicken people are ordering. There is a difference between a thigh and a breast… I HATE chicken thighs yet twice in the 2 weeks I have ordered two family meals with 12 and 16 pieces of chicken respectively with an added request of “ no thighs please…breasts , wings and legs only. I’ll pay extra if necessary “ only to get home and have 6 and 7 chicken thighs. This is absolutely an unacceptable inconvenience.
Atmosphere: 2
Food: 2
Service: 2
I'Jala Retriegue
I rarely write reviews, but when it comes to my body and what I put into it, it’s important to me. While I know I shouldn’t be eating KFC to begin with, an occasional treat is okay.
That said, this experience was completely unacceptable. I purchased wings and wedges and was about to sit down and eat with my husband when I noticed two wings stuck together. Something didn’t look right. When I separated them, the chicken was bloody.
I immediately felt nauseous and lost my appetite entirely. I couldn’t even think about eating the rest of the food. This is a serious health concern and extremely disturbing. I will never return to this location again.
Food: 1
Christine Kurtz
I did a mobile order and had to wait 30 minutes after it said it was ready already but it wasn’t. The service in the lobby was horrible. No systems…unorganized and when I finally got my food, it was WRONG!!! The people waiting on you were rushed and on the rude side as if I was inconveniencing them!! Never again!!!
Atmosphere: 1
Food: 2
Service: 1
Delali Awoonor
Never gotten a chance to eat here because everytime I order they're magically out of every single ingredient they could possibly have. Night staff are rude and clearly don't care.
Hudson Valley Reviewer
KFC is always one of those places I go to when I’m craving something quick, warm, and familiar, and this visit landed right in the middle for me — not terrible, but not amazing either. The food itself tasted pretty good. The chicken had that classic KFC flavor and seasoning, and the pieces were cooked all the way through. The mashed potatoes and gravy were solid, and the biscuits were warm, even though they were a little on the dry side.
The main thing that brought the rating down for me was the overall consistency and service. It took a bit longer than usual to get our order, even though the dining room wasn’t very busy. When we finally got the food, a couple of items we asked for weren’t in the bag, so we had to go back up to the counter and have them fix it. The staff wasn’t rude at all, just seemed a little overwhelmed or distracted.
The restaurant itself could have been cleaner too. The tables weren’t wiped down and the trash cans were pretty full, which made the dining area feel less inviting.
Overall, the food hit the spot, but the service and cleanliness could be improved — solid 3 stars.
Atmosphere: 3
Food: 2
Service: 4
Franco Deza
Worst costumer service, waited for more than 30 minutes and never got my order.
Atmosphere: 1
Food: 1
Service: 1
deborah Gilbert
Crystal and Ebony with the drive through were very sweet and curious lady’s that I have seen at this KFC in Middletown in a long time . Work well done Lady’s best wishes.
waited at the drive-thru for at least 5 minutes before being greeted. could barely understand what the person was saying at the drive-thru but ended up waiting 15 more minutes before he said hold on. waited 5 more minutes and drove off. went to Taco Bell instead. this place is an absolute mess
Atmosphere: 1
Food: 1
Service: 1
Patrick Carmona
Better then other places around the country. Order taker was professional and friendly.
Atmosphere: 4
Food: 4
Service: 5
Joeiii B Jonesing
The drive thru experience with Ebony is wonderful. She is always a beacon of light thru the intercom and friendly and patient with my order. please give her a raise - she has been doing this for a few years now and is representing for KFC by being human centric and treating us customers like more than transaction.
Atmosphere: 5
Food: 5
Service: 5
Allison Wolons
went for large potato wedge order sat in the drive through for 5 min before someone even cane to the window after we ordered..Had someone cone ask about the wedges then disappeared and did not come back with any food.. then a woman came up to the window which she was one clearly doing everyones jobs… so when she thought it was the order she took she said a more expensive price and we couldn’t understand how the price went higher at this point we said we are still waiting for the wedges which now it has been about 20 min just fir a large potato wedge and her response was you need to come take care of this order because i did not do this so now we are waiting another 5 min for potato wedges.. I have been a server bartender manager in the restaurant industry for over 20 years and I HAVE NEVER EXPERIENCED WORSE CUSTOMER SERVICE THAN I JUST DID.. I understand we were a little snappy waiting 30 min almost for an item that takes 4–5 min in a fryer with no-one helping us and instead of her just dealing with it she sebds someoje else to wait longer.. this was the worst chstomer service i HAVE EVER ENCOUNTERED.
Atmosphere: 1
Food: 1
Service: 1
Jenn Grant
Very pleasant experience. Staff members Daniel M. and Talaya were extremely courteous and offered a courtesy cup while I waited for my order. Efficient service and great customer service skills.
Very bossy woman at the counter
For the second time in two weeks I placed an order to go and didn’t receive what I paid and asked for. This place employs a lot of young folks , which I applaud However, either they don’t know OR don’t care about what pieces of chicken people are ordering. There is a difference between a thigh and a breast… I HATE chicken thighs yet twice in the 2 weeks I have ordered two family meals with 12 and 16 pieces of chicken respectively with an added request of “ no thighs please…breasts , wings and legs only. I’ll pay extra if necessary “ only to get home and have 6 and 7 chicken thighs. This is absolutely an unacceptable inconvenience.
Atmosphere: 2
Food: 2
Service: 2
I rarely write reviews, but when it comes to my body and what I put into it, it’s important to me. While I know I shouldn’t be eating KFC to begin with, an occasional treat is okay.
That said, this experience was completely unacceptable. I purchased wings and wedges and was about to sit down and eat with my husband when I noticed two wings stuck together. Something didn’t look right. When I separated them, the chicken was bloody.
I immediately felt nauseous and lost my appetite entirely. I couldn’t even think about eating the rest of the food. This is a serious health concern and extremely disturbing. I will never return to this location again.
Food: 1
I did a mobile order and had to wait 30 minutes after it said it was ready already but it wasn’t. The service in the lobby was horrible. No systems…unorganized and when I finally got my food, it was WRONG!!! The people waiting on you were rushed and on the rude side as if I was inconveniencing them!! Never again!!!
Atmosphere: 1
Food: 2
Service: 1
Never gotten a chance to eat here because everytime I order they're magically out of every single ingredient they could possibly have. Night staff are rude and clearly don't care.
KFC is always one of those places I go to when I’m craving something quick, warm, and familiar, and this visit landed right in the middle for me — not terrible, but not amazing either. The food itself tasted pretty good. The chicken had that classic KFC flavor and seasoning, and the pieces were cooked all the way through. The mashed potatoes and gravy were solid, and the biscuits were warm, even though they were a little on the dry side.
The main thing that brought the rating down for me was the overall consistency and service. It took a bit longer than usual to get our order, even though the dining room wasn’t very busy. When we finally got the food, a couple of items we asked for weren’t in the bag, so we had to go back up to the counter and have them fix it. The staff wasn’t rude at all, just seemed a little overwhelmed or distracted.
The restaurant itself could have been cleaner too. The tables weren’t wiped down and the trash cans were pretty full, which made the dining area feel less inviting.
Overall, the food hit the spot, but the service and cleanliness could be improved — solid 3 stars.
Atmosphere: 3
Food: 2
Service: 4
Worst costumer service, waited for more than 30 minutes and never got my order.
Atmosphere: 1
Food: 1
Service: 1
Crystal and Ebony with the drive through were very sweet and curious lady’s that I have seen at this KFC in Middletown in a long time . Work well done Lady’s best wishes.
Atmosphere: 4
Food: 5
Service: 5
positive friendly staff
Friendly service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
waited at the drive-thru for at least 5 minutes before being greeted. could barely understand what the person was saying at the drive-thru but ended up waiting 15 more minutes before he said hold on. waited 5 more minutes and drove off. went to Taco Bell instead. this place is an absolute mess
Atmosphere: 1
Food: 1
Service: 1
Better then other places around the country. Order taker was professional and friendly.
Atmosphere: 4
Food: 4
Service: 5
The drive thru experience with Ebony is wonderful. She is always a beacon of light thru the intercom and friendly and patient with my order. please give her a raise - she has been doing this for a few years now and is representing for KFC by being human centric and treating us customers like more than transaction.
Atmosphere: 5
Food: 5
Service: 5
went for large potato wedge order sat in the drive through for 5 min before someone even cane to the window after we ordered..Had someone cone ask about the wedges then disappeared and did not come back with any food.. then a woman came up to the window which she was one clearly doing everyones jobs… so when she thought it was the order she took she said a more expensive price and we couldn’t understand how the price went higher at this point we said we are still waiting for the wedges which now it has been about 20 min just fir a large potato wedge and her response was you need to come take care of this order because i did not do this so now we are waiting another 5 min for potato wedges.. I have been a server bartender manager in the restaurant industry for over 20 years and I HAVE NEVER EXPERIENCED WORSE CUSTOMER SERVICE THAN I JUST DID.. I understand we were a little snappy waiting 30 min almost for an item that takes 4–5 min in a fryer with no-one helping us and instead of her just dealing with it she sebds someoje else to wait longer.. this was the worst chstomer service i HAVE EVER ENCOUNTERED.
Atmosphere: 1
Food: 1
Service: 1
Very pleasant experience. Staff members Daniel M. and Talaya were extremely courteous and offered a courtesy cup while I waited for my order. Efficient service and great customer service skills.
Atmosphere: 4
Food: 5
Service: 5
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