Bro said it would be HALF AN HOUR for a 12pc bucket with a whole RACK of chicken behind him lol IMAGINE if I said white peoples lives don't matter because i need to damn eat what kind of place is this for Middletown too this is fast food not a half hour wait never coming back
Atmosphere: 1
Food: 1
Service: 1
Ana Ruiz
This KFC is a complete disaster. I placed an order at 8:43 pm for 9:00 pm pickup. My husband first went through the drive-thru, and they told him to wait and then come inside. But when he went to the door at exactly 9ish pm, it was already locked! The manager went off, threatening to write up employees if they let customers in — unbelievably unprofessional. On top of that, it still took almost 10-15 minutes and BEGGING to get an order that had been placed half an hour earlier.
And this isn’t just a one-time thing — their pickup orders are NEVER ready on time. It’s clear this location doesn’t value customers or know how to manage properly. HOW is the manager more concerned in closing TWO hours ahead. Why is there so many staff inside and ORDERS ARE NEVER READY. I moved 2 years ago to this town but yesterday was my last straw. They need to train the WHOLE store and staff again, starting for the managers. You can’t be a manager and act like your customers are an inconvenience to you just because they make you do your job!!!!! IT’S A JOB little or big BE PROFESSIONAL.
Atmosphere: 1
Food: 1
Service: 1
John Horner
Read the reviews before you go there. The service is beyond bad 35 minutes to pickup a n order. Don’t waste your time find an alternative.
Casey Fox
Drive through took 10 minutes to order & receive my food with an attitude. There was only one other person in line behind me. I understand places like this get busy but I could see that there were only 3 other people inside the building ordering/waiting for food. Overall not a good experience & employees were not welcoming or polite. Would not return here again.
Atmosphere: 1
Food: 2
Service: 1
Nichelle M
Von at the drive through was super sweet and had excellent customer service. Something that's lacking now a days. He deserves a raise :)
Atmosphere: 4
Food: 4
Service: 5
Jaskaran Singh
I placed an order through the KFC app approximately 20 minutes before arriving at the restaurant. Despite ordering ahead, I had to wait an additional hour and a half to receive my food. This has happened multiple times.
To make matters worse, the staff was very rude during the interaction, and when I finally received my order, the food was incorrect. This experience was frustrating, time-consuming, and completely unacceptable for a brand known for fast service.
Atmosphere: 1
Food: 1
Service: 1
Babara Dell
Last year I used my mobile app to purchase 55.00 worth of food. I arrived approximately 15 minutes after placing my order and it took the staff approximately 1 hour and 10 minutes to give me my order. I waited this order, because 3 of my grandsons were with me and I was taking them for o long trip which was delayed over an hour do the slow delivery of my order. Yesterday, August 13, 2025 I placed an 18.00 order at 5:37 p m. I went to the drive thru at 5:35 pm to pickup my food. The lady at the pickup window told me to wait by the emergency exit door for my order. I drove to the emergency exit door and waited until 6:27 pm and I never received my meal. The app kept stating that my food was ready, yet they didn't explain why my food wasn't available to me. I went online to cancel my order and the app noted that this order was filled. I then contacted the customer
Atmosphere: 2
Food: 2
Service: 1
John 56H
Made a mobile order, had the receipt, they couldn’t “find” the order. It took over 15 minutes to get my food.
Atmosphere: 1
Food: 4
Service: 1
Elvis Norales
Left 2 of my order out
Brian Gruber
This restaurant is open and they won’t let me door dash. They close in 15 minutes and they don’t let me order. This is completely unacceptable and I would like free kfc for the next time I order.
This was the worst food experience of my 38 years (today) of living (Yes, this was supposed to be my nostalgic birthday meal). We got it through door dash, they didn’t seal anything, including the bag, the chicken was a puddle of cold greasy mess, everything was missing, no fries, no cole slaw, or any sauces that I ordered and literally no gravy with the only side that came which was cold mash, a missing biscuit too! KFC is garbage and my childhood was a lie.
Atmosphere: 1
Food: 1
Service: 1
Raymond Zingale
New owners are terrible!!! I get from Port Jervis now
MckBros
Rude, slow, waited 20 minutes for a 3 pc, no mac and cheese, there is zero motivation to get food out quickly.
Atmosphere: 2
Food: 1
Service: 1
Tina Ramos
My review today is really about the wonderful service I got at the drive-through. Tyquan. Was so pleasant and patient with me. I really don’t write reviews, but he really deserves this. Is a young person working hard and doing a great job. I had him at the drive-through another time and wish I would’ve given him a review then because he was the same pleasant and helpful
Bro said it would be HALF AN HOUR for a 12pc bucket with a whole RACK of chicken behind him lol IMAGINE if I said white peoples lives don't matter because i need to damn eat what kind of place is this for Middletown too this is fast food not a half hour wait never coming back
Atmosphere: 1
Food: 1
Service: 1
This KFC is a complete disaster. I placed an order at 8:43 pm for 9:00 pm pickup. My husband first went through the drive-thru, and they told him to wait and then come inside. But when he went to the door at exactly 9ish pm, it was already locked! The manager went off, threatening to write up employees if they let customers in — unbelievably unprofessional. On top of that, it still took almost 10-15 minutes and BEGGING to get an order that had been placed half an hour earlier.
And this isn’t just a one-time thing — their pickup orders are NEVER ready on time. It’s clear this location doesn’t value customers or know how to manage properly. HOW is the manager more concerned in closing TWO hours ahead. Why is there so many staff inside and ORDERS ARE NEVER READY. I moved 2 years ago to this town but yesterday was my last straw. They need to train the WHOLE store and staff again, starting for the managers. You can’t be a manager and act like your customers are an inconvenience to you just because they make you do your job!!!!! IT’S A JOB little or big BE PROFESSIONAL.
Atmosphere: 1
Food: 1
Service: 1
Read the reviews before you go there. The service is beyond bad 35 minutes to pickup a n order. Don’t waste your time find an alternative.
Drive through took 10 minutes to order & receive my food with an attitude. There was only one other person in line behind me. I understand places like this get busy but I could see that there were only 3 other people inside the building ordering/waiting for food. Overall not a good experience & employees were not welcoming or polite. Would not return here again.
Atmosphere: 1
Food: 2
Service: 1
Von at the drive through was super sweet and had excellent customer service. Something that's lacking now a days. He deserves a raise :)
Atmosphere: 4
Food: 4
Service: 5
I placed an order through the KFC app approximately 20 minutes before arriving at the restaurant. Despite ordering ahead, I had to wait an additional hour and a half to receive my food. This has happened multiple times.
To make matters worse, the staff was very rude during the interaction, and when I finally received my order, the food was incorrect. This experience was frustrating, time-consuming, and completely unacceptable for a brand known for fast service.
Atmosphere: 1
Food: 1
Service: 1
Last year I used my mobile app to purchase 55.00 worth of food. I arrived approximately 15 minutes after placing my order and it took the staff approximately 1 hour and 10 minutes to give me my order. I waited this order, because 3 of my grandsons were with me and I was taking them for o long trip which was delayed over an hour do the slow delivery of my order. Yesterday, August 13, 2025 I placed an 18.00 order at 5:37 p m. I went to the drive thru at 5:35 pm to pickup my food. The lady at the pickup window told me to wait by the emergency exit door for my order. I drove to the emergency exit door and waited until 6:27 pm and I never received my meal. The app kept stating that my food was ready, yet they didn't explain why my food wasn't available to me. I went online to cancel my order and the app noted that this order was filled. I then contacted the customer
Atmosphere: 2
Food: 2
Service: 1
Made a mobile order, had the receipt, they couldn’t “find” the order. It took over 15 minutes to get my food.
Atmosphere: 1
Food: 4
Service: 1
Left 2 of my order out
This restaurant is open and they won’t let me door dash. They close in 15 minutes and they don’t let me order. This is completely unacceptable and I would like free kfc for the next time I order.
Restaurantji Recommends
Typical KFC food is decent little greasy
Atmosphere: 5
Food: 5
Service: 4
This was the worst food experience of my 38 years (today) of living (Yes, this was supposed to be my nostalgic birthday meal). We got it through door dash, they didn’t seal anything, including the bag, the chicken was a puddle of cold greasy mess, everything was missing, no fries, no cole slaw, or any sauces that I ordered and literally no gravy with the only side that came which was cold mash, a missing biscuit too!
KFC is garbage and my childhood was a lie.
Atmosphere: 1
Food: 1
Service: 1
New owners are terrible!!! I get from Port Jervis now
Rude, slow, waited 20 minutes for a 3 pc, no mac and cheese, there is zero motivation to get food out quickly.
Atmosphere: 2
Food: 1
Service: 1
My review today is really about the wonderful service I got at the drive-through. Tyquan. Was so pleasant and patient with me. I really don’t write reviews, but he really deserves this. Is a young person working hard and doing a great job. I had him at the drive-through another time and wish I would’ve given him a review then because he was the same pleasant and helpful
Atmosphere: 4
Food: 4
Service: 5
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