I waited 20 mins .. why we waited.. they told there was no dining service... then some came out and put the light on ...for me and my family.. when our food came.. and I finally got to eat .. my pizza tasted like soap... they made me a new pie but was scared to eat it .. never a again .there young kids hangout out .. the staff all looked like they didn't want to be there ..
Zack Mitchell
Clean restaurant, quick service, friendly employees. Late hours also for those hungry outside normal operating hours.
Andrew Moore
Stopped in on a rainy day with the wife on a whim, and decided to eat in.
Honestly, it was so nostalgic, the staff was wonderful and the food was lovely. Only thing missing was a book-it certificate.
I highly recommend folks take the time to eat in when they can, and remember the good ol days.
Atmosphere: 5
Food: 5
Service: 5
Roberto Rangel
Pizza looked cooked from top bottom was raw dough i had to put it on my own oven they need to revamp the place it slowly falling apart
Atmosphere: 1
Food: 1
Service: 3
Stephanie Maldonado
They were so busy the night of the super bowl. It was at least 60-90 min wait. Needles to say. I did not wait. But I was just picking up for someone..
Atmosphere: 5
Food: 4
Service: 5
Paul Covais
Quick service
Atmosphere: 3
Food: 3
Service: 3
dinah Baergas
Placed a grubhub order and when we went to pick it up, not only did we have to wait for 5 minutes for anyone to come up to the counter - they couldn’t find our order and said we’d have to wait another 15 minutes. We had placed our order almost an hour prior and grubhub said the order was ready.
When we looked at the receipt the woman at the register gave us - it was for someone else. We presented it back to her and she said there was no other order with that name. We showed her our grubhub confirmation before she said “oh wait - there’s another page”, and handed us our food. It’s already room temperature. She didn’t apologize or acknowledge her mistake. Terrible service, unreliable staff, unsatisfying meal.
We’ll stick to our usual mom and pop pizza shops in town.
Atmosphere: 1
Food: 1
Service: 1
Shaun Brennan
This is the worst Pizza Hut ever! It’s like they are only using half the ingredients they’re supposed to. 7-11 pizza is better than this place!!!! It’s sad because I have fond memories of eating Pizza Hut as a child for family special occasions. Oh well.
Food: 1
Jennifer George
The food was good, but we came for a sit down lunch after doing funeral arrangements for my uncle and we were treated like we were doing pick up. There was only one woman working and she was very nice but other than her bringing drinks and taking out she was busy with take out orders. Our pizza was served in a To go box. Our silverware was plastic to go silverware. We had to go grab our pizza from the front desk. I don’t blame the waitress because she seemed like she was doing her best but maybe had been instructed to do this. Probably won’t be back to eat in. Doesn’t seem like the place is equipped to handle dine in.
Kid-friendliness: The waitress was nice to my kids
Atmosphere: 1
Food: 4
Service: 2
Sherry Moore
I get expectations should not be high with a Pizza Hut however being placed on hold then ignored. Going to the restaurant and being ignored while the gal in the front was on her phone. I don't recommend this in any way shape or form.
Ordered delivery online through the website, Delivery Driver was rude and spoke no english and didn't carry any change at all, ended up having to give him a tip $10 more than intended and the pasta was practically raw. very disappointed because i've never had this issue with them before.
Atmosphere: 1
Food: 3
Service: 2
David Shaw
People are amazing. Food is great. It'd pizza hut.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Breadsticks, Big Boneless Wings Bundle, Boneless Wings
Brett Cabrera
I ordered and paid for 2 extra marinara.... when I arrived I received 2 hot marinara and two cold ones, I informed waitress Tara .. and Tara said that is how sauce comes when it is free... I hope pizza hut has a problem with that ... if free sauce comes cold you need new managers at liberty pizza hut. New store manager specifically
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breadsticks
Home Slice
What can I say about the Middletown Pizz Hut other than it was one of the worst dining experiences ever. I should have taken the hint when the customer in front of me at the register turned to me in frustration and said "Ordering at this place is worse than giving childbirth." My wife, kids and I dropped by Pizza Hut in Middletown on the way to my wife's doctor's appointment. Took me about a minute to figure out what the lady customer ahead of me had meant, once it was my turn to order. The guy at the register was clueless at his job. He ended up (I learned later) charging me literally 2X what I should have paid, handed me two pies with uncooked dough, refused to issue a refund but instead got on FaceTime with his manager (who was at her day job) to have her walk him through issuing a credit, finally issued a credit but only for less than half what I'd paid, realized his error and finally, with his manager still on FaceTime, was rewalked through another credit issuance. I left with my kids having eaten nothing all day, my money held hostage and arrived to my wife's doctor's appointment late. From the doctor's office, I tried in vain to reason over the phone with the guy who'd screwed up our day, but all he could do was FaceTime his manager and say to me they couldn't refund but credit me to eat at another Pizza Hut nearer to my home. Reluctantly, I chose Newburgh Pizza Hut. Two weeks later I checked with the Pizza Hut closer to where we live (Newburgh) to see if the Middletown manager had transferred our credit over. Nope. Middletown had done nothing. Newburgh had to phone Middletown to get it expedited. (By the way, a call to Pizza Hut corporate referred me to online, where I wrote them and never received a reply). What a shocking difference when my family and I went to Newburgh Pizza Hut to redeem our credit. Courteous, friendly, knowledgeable, etc. However, when I finished ordering the IDENTICAL thing at Newburgh that I'd ordered from Middletown, it came to only half the price that numbskull in Middletown had charged me. Apparently, Middletown had way overcharged me for the raw pizza they served that they refused to give me a refund for, leaving my kids starving and making us late for a doctor's appointment. Way to go, Pizza Hut, Middletown!
I waited 20 mins .. why we waited.. they told there was no dining service... then some came out and put the light on ...for me and my family.. when our food came.. and I finally got to eat .. my pizza tasted like soap... they made me a new pie but was scared to eat it .. never a again
.there young kids hangout out .. the staff all looked like they didn't want to be there ..
Clean restaurant, quick service, friendly employees. Late hours also for those hungry outside normal operating hours.
Stopped in on a rainy day with the wife on a whim, and decided to eat in.
Honestly, it was so nostalgic, the staff was wonderful and the food was lovely. Only thing missing was a book-it certificate.
I highly recommend folks take the time to eat in when they can, and remember the good ol days.
Atmosphere: 5
Food: 5
Service: 5
Pizza looked cooked from top bottom was raw dough i had to put it on my own oven they need to revamp the place it slowly falling apart
Atmosphere: 1
Food: 1
Service: 3
They were so busy the night of the super bowl. It was at least 60-90 min wait.
Needles to say. I did not wait. But I was just picking up for someone..
Atmosphere: 5
Food: 4
Service: 5
Quick service
Atmosphere: 3
Food: 3
Service: 3
Placed a grubhub order and when we went to pick it up, not only did we have to wait for 5 minutes for anyone to come up to the counter - they couldn’t find our order and said we’d have to wait another 15 minutes. We had placed our order almost an hour prior and grubhub said the order was ready.
When we looked at the receipt the woman at the register gave us - it was for someone else. We presented it back to her and she said there was no other order with that name. We showed her our grubhub confirmation before she said “oh wait - there’s another page”, and handed us our food. It’s already room temperature. She didn’t apologize or acknowledge her mistake. Terrible service, unreliable staff, unsatisfying meal.
We’ll stick to our usual mom and pop pizza shops in town.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Pizza Hut ever! It’s like they are only using half the ingredients they’re supposed to. 7-11 pizza is better than this place!!!! It’s sad because I have fond memories of eating Pizza Hut as a child for family special occasions. Oh well.
Food: 1
The food was good, but we came for a sit down lunch after doing funeral arrangements for my uncle and we were treated like we were doing pick up. There was only one woman working and she was very nice but other than her bringing drinks and taking out she was busy with take out orders. Our pizza was served in a To go box. Our silverware was plastic to go silverware. We had to go grab our pizza from the front desk. I don’t blame the waitress because she seemed like she was doing her best but maybe had been instructed to do this. Probably won’t be back to eat in. Doesn’t seem like the place is equipped to handle dine in.
Kid-friendliness: The waitress was nice to my kids
Atmosphere: 1
Food: 4
Service: 2
I get expectations should not be high with a Pizza Hut however being placed on hold then ignored. Going to the restaurant and being ignored while the gal in the front was on her phone. I don't recommend this in any way shape or form.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ridiculous wait time
Atmosphere: 1
Service: 1
Ordered delivery online through the website, Delivery Driver was rude and spoke no english and didn't carry any change at all, ended up having to give him a tip $10 more than intended and the pasta was practically raw. very disappointed because i've never had this issue with them before.
Atmosphere: 1
Food: 3
Service: 2
People are amazing. Food is great. It'd pizza hut.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Breadsticks, Big Boneless Wings Bundle, Boneless Wings
I ordered and paid for 2 extra marinara.... when I arrived I received 2 hot marinara and two cold ones, I informed waitress Tara .. and Tara said that is how sauce comes when it is free... I hope pizza hut has a problem with that ... if free sauce comes cold you need new managers at liberty pizza hut. New store manager specifically
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breadsticks
What can I say about the Middletown Pizz Hut other than it was one of the worst dining experiences ever. I should have taken the hint when the customer in front of me at the register turned to me in frustration and said "Ordering at this place is worse than giving childbirth." My wife, kids and I dropped by Pizza Hut in Middletown on the way to my wife's doctor's appointment. Took me about a minute to figure out what the lady customer ahead of me had meant, once it was my turn to order. The guy at the register was clueless at his job. He ended up (I learned later) charging me literally 2X what I should have paid, handed me two pies with uncooked dough, refused to issue a refund but instead got on FaceTime with his manager (who was at her day job) to have her walk him through issuing a credit, finally issued a credit but only for less than half what I'd paid, realized his error and finally, with his manager still on FaceTime, was rewalked through another credit issuance. I left with my kids having eaten nothing all day, my money held hostage and arrived to my wife's doctor's appointment late. From the doctor's office, I tried in vain to reason over the phone with the guy who'd screwed up our day, but all he could do was FaceTime his manager and say to me they couldn't refund but credit me to eat at another Pizza Hut nearer to my home. Reluctantly, I chose Newburgh Pizza Hut. Two weeks later I checked with the Pizza Hut closer to where we live (Newburgh) to see if the Middletown manager had transferred our credit over. Nope. Middletown had done nothing. Newburgh had to phone Middletown to get it expedited. (By the way, a call to Pizza Hut corporate referred me to online, where I wrote them and never received a reply). What a shocking difference when my family and I went to Newburgh Pizza Hut to redeem our credit. Courteous, friendly, knowledgeable, etc. However, when I finished ordering the IDENTICAL thing at Newburgh that I'd ordered from Middletown, it came to only half the price that numbskull in Middletown had charged me. Apparently, Middletown had way overcharged me for the raw pizza they served that they refused to give me a refund for, leaving my kids starving and making us late for a doctor's appointment. Way to go, Pizza Hut, Middletown!
Atmosphere: 2
Food: 1
Service: 1
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