Pizza looked cooked from top bottom was raw dough i had to put it on my own oven they need to revamp the place it slowly falling apart
Atmosphere: 1
Food: 1
Service: 3
Stephanie Maldonado
They were so busy the night of the super bowl. It was at least 60-90 min wait. Needles to say. I did not wait. But I was just picking up for someone..
Atmosphere: 5
Food: 4
Service: 5
Paul Covais
Quick service
Atmosphere: 3
Food: 3
Service: 3
dinah Baergas
Placed a grubhub order and when we went to pick it up, not only did we have to wait for 5 minutes for anyone to come up to the counter - they couldn’t find our order and said we’d have to wait another 15 minutes. We had placed our order almost an hour prior and grubhub said the order was ready.
When we looked at the receipt the woman at the register gave us - it was for someone else. We presented it back to her and she said there was no other order with that name. We showed her our grubhub confirmation before she said “oh wait - there’s another page”, and handed us our food. It’s already room temperature. She didn’t apologize or acknowledge her mistake. Terrible service, unreliable staff, unsatisfying meal.
We’ll stick to our usual mom and pop pizza shops in town.
Atmosphere: 1
Food: 1
Service: 1
Shaun Brennan
This is the worst Pizza Hut ever! It’s like they are only using half the ingredients they’re supposed to. 7-11 pizza is better than this place!!!! It’s sad because I have fond memories of eating Pizza Hut as a child for family special occasions. Oh well.
Food: 1
Jennifer George
The food was good, but we came for a sit down lunch after doing funeral arrangements for my uncle and we were treated like we were doing pick up. There was only one woman working and she was very nice but other than her bringing drinks and taking out she was busy with take out orders. Our pizza was served in a To go box. Our silverware was plastic to go silverware. We had to go grab our pizza from the front desk. I don’t blame the waitress because she seemed like she was doing her best but maybe had been instructed to do this. Probably won’t be back to eat in. Doesn’t seem like the place is equipped to handle dine in.
Kid-friendliness: The waitress was nice to my kids
Atmosphere: 1
Food: 4
Service: 2
Sherry Moore
I get expectations should not be high with a Pizza Hut however being placed on hold then ignored. Going to the restaurant and being ignored while the gal in the front was on her phone. I don't recommend this in any way shape or form.
Atmosphere: 1
Food: 1
Service: 1
Larry Burns Jr.
Ridiculous wait time
Atmosphere: 1
Service: 1
Giavanna Marcovecchio
Ordered delivery online through the website, Delivery Driver was rude and spoke no english and didn't carry any change at all, ended up having to give him a tip $10 more than intended and the pasta was practically raw. very disappointed because i've never had this issue with them before.
Atmosphere: 1
Food: 3
Service: 2
David Shaw
People are amazing. Food is great. It'd pizza hut.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Breadsticks, Big Boneless Wings Bundle, Boneless Wings
I ordered and paid for 2 extra marinara.... when I arrived I received 2 hot marinara and two cold ones, I informed waitress Tara .. and Tara said that is how sauce comes when it is free... I hope pizza hut has a problem with that ... if free sauce comes cold you need new managers at liberty pizza hut. New store manager specifically
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breadsticks
Home Slice
What can I say about the Middletown Pizz Hut other than it was one of the worst dining experiences ever. I should have taken the hint when the customer in front of me at the register turned to me in frustration and said "Ordering at this place is worse than giving childbirth." My wife, kids and I dropped by Pizza Hut in Middletown on the way to my wife's doctor's appointment. Took me about a minute to figure out what the lady customer ahead of me had meant, once it was my turn to order. The guy at the register was clueless at his job. He ended up (I learned later) charging me literally 2X what I should have paid, handed me two pies with uncooked dough, refused to issue a refund but instead got on FaceTime with his manager (who was at her day job) to have her walk him through issuing a credit, finally issued a credit but only for less than half what I'd paid, realized his error and finally, with his manager still on FaceTime, was rewalked through another credit issuance. I left with my kids having eaten nothing all day, my money held hostage and arrived to my wife's doctor's appointment late. From the doctor's office, I tried in vain to reason over the phone with the guy who'd screwed up our day, but all he could do was FaceTime his manager and say to me they couldn't refund but credit me to eat at another Pizza Hut nearer to my home. Reluctantly, I chose Newburgh Pizza Hut. Two weeks later I checked with the Pizza Hut closer to where we live (Newburgh) to see if the Middletown manager had transferred our credit over. Nope. Middletown had done nothing. Newburgh had to phone Middletown to get it expedited. (By the way, a call to Pizza Hut corporate referred me to online, where I wrote them and never received a reply). What a shocking difference when my family and I went to Newburgh Pizza Hut to redeem our credit. Courteous, friendly, knowledgeable, etc. However, when I finished ordering the IDENTICAL thing at Newburgh that I'd ordered from Middletown, it came to only half the price that numbskull in Middletown had charged me. Apparently, Middletown had way overcharged me for the raw pizza they served that they refused to give me a refund for, leaving my kids starving and making us late for a doctor's appointment. Way to go, Pizza Hut, Middletown!
Atmosphere: 2
Food: 1
Service: 1
Esmie Telford
Grimy looking place, clean but so old it looks shady. They could use a remodeling to update the place. The pizza and mozzarella sticks were good but there was a very slight smell of what seemed to be old grease. Not sure if that is the case. I ate it and it was good otherwise. The decor is a turnoff as it makes you wonder if the food/kitchen is clean or grimy as the seating area. I might go back or seek another place when I want pizza.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Whitney Brooks
I have had multiple technical issues with their mobile app and website when trying to place an order. Typically I’m able to work past those glitches and process my order successfully. I wholeheartedly believe when I placed my most recent order via their mobile app yesterday, the glitches I was experiencing caused an issue with my order. When I called the store they weren’t accommodating, and when I contacted the DoorDash driver to inquire if perhaps part of my order was still in his vehicle he was incredibly rude and insinuated that I was illiterate and lying in an effort to get free food.When I called DoorDash to report their Dasher’s behavior I was told the only thing they could do is complete an Incident Report and have it sent to the driver. There wasn’t anything further in terms of compensation that they could do because I did not order directly through DoorDash.Moral of the story is: if you’re wanting Pizza Hut it’s possibly better to either order directly with them over the phone or in person because clearly their mobile app and website need updating. Or order through DoorDash that way if there is an issue DoorDash will be able to rectify it directly.
Service: 1
Ziqaad Khan
just got my pizza 10 mins ago. The worst pizza of my life. she didn’t bothered putting any marinara sauce. when i clearly included it. bland taste. is this even real pizza hut. cuz pizza hut is normally good. Do pizza hut keeps quality check? The pizza wasn’t even cooked either to add to it
Pizza looked cooked from top bottom was raw dough i had to put it on my own oven they need to revamp the place it slowly falling apart
Atmosphere: 1
Food: 1
Service: 3
They were so busy the night of the super bowl. It was at least 60-90 min wait.
Needles to say. I did not wait. But I was just picking up for someone..
Atmosphere: 5
Food: 4
Service: 5
Quick service
Atmosphere: 3
Food: 3
Service: 3
Placed a grubhub order and when we went to pick it up, not only did we have to wait for 5 minutes for anyone to come up to the counter - they couldn’t find our order and said we’d have to wait another 15 minutes. We had placed our order almost an hour prior and grubhub said the order was ready.
When we looked at the receipt the woman at the register gave us - it was for someone else. We presented it back to her and she said there was no other order with that name. We showed her our grubhub confirmation before she said “oh wait - there’s another page”, and handed us our food. It’s already room temperature. She didn’t apologize or acknowledge her mistake. Terrible service, unreliable staff, unsatisfying meal.
We’ll stick to our usual mom and pop pizza shops in town.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Pizza Hut ever! It’s like they are only using half the ingredients they’re supposed to. 7-11 pizza is better than this place!!!! It’s sad because I have fond memories of eating Pizza Hut as a child for family special occasions. Oh well.
Food: 1
The food was good, but we came for a sit down lunch after doing funeral arrangements for my uncle and we were treated like we were doing pick up. There was only one woman working and she was very nice but other than her bringing drinks and taking out she was busy with take out orders. Our pizza was served in a To go box. Our silverware was plastic to go silverware. We had to go grab our pizza from the front desk. I don’t blame the waitress because she seemed like she was doing her best but maybe had been instructed to do this. Probably won’t be back to eat in. Doesn’t seem like the place is equipped to handle dine in.
Kid-friendliness: The waitress was nice to my kids
Atmosphere: 1
Food: 4
Service: 2
I get expectations should not be high with a Pizza Hut however being placed on hold then ignored. Going to the restaurant and being ignored while the gal in the front was on her phone. I don't recommend this in any way shape or form.
Atmosphere: 1
Food: 1
Service: 1
Ridiculous wait time
Atmosphere: 1
Service: 1
Ordered delivery online through the website, Delivery Driver was rude and spoke no english and didn't carry any change at all, ended up having to give him a tip $10 more than intended and the pasta was practically raw. very disappointed because i've never had this issue with them before.
Atmosphere: 1
Food: 3
Service: 2
People are amazing. Food is great. It'd pizza hut.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Breadsticks, Big Boneless Wings Bundle, Boneless Wings
Restaurantji Recommends
I ordered and paid for 2 extra marinara.... when I arrived I received 2 hot marinara and two cold ones, I informed waitress Tara .. and Tara said that is how sauce comes when it is free... I hope pizza hut has a problem with that ... if free sauce comes cold you need new managers at liberty pizza hut. New store manager specifically
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breadsticks
What can I say about the Middletown Pizz Hut other than it was one of the worst dining experiences ever. I should have taken the hint when the customer in front of me at the register turned to me in frustration and said "Ordering at this place is worse than giving childbirth." My wife, kids and I dropped by Pizza Hut in Middletown on the way to my wife's doctor's appointment. Took me about a minute to figure out what the lady customer ahead of me had meant, once it was my turn to order. The guy at the register was clueless at his job. He ended up (I learned later) charging me literally 2X what I should have paid, handed me two pies with uncooked dough, refused to issue a refund but instead got on FaceTime with his manager (who was at her day job) to have her walk him through issuing a credit, finally issued a credit but only for less than half what I'd paid, realized his error and finally, with his manager still on FaceTime, was rewalked through another credit issuance. I left with my kids having eaten nothing all day, my money held hostage and arrived to my wife's doctor's appointment late. From the doctor's office, I tried in vain to reason over the phone with the guy who'd screwed up our day, but all he could do was FaceTime his manager and say to me they couldn't refund but credit me to eat at another Pizza Hut nearer to my home. Reluctantly, I chose Newburgh Pizza Hut. Two weeks later I checked with the Pizza Hut closer to where we live (Newburgh) to see if the Middletown manager had transferred our credit over. Nope. Middletown had done nothing. Newburgh had to phone Middletown to get it expedited. (By the way, a call to Pizza Hut corporate referred me to online, where I wrote them and never received a reply). What a shocking difference when my family and I went to Newburgh Pizza Hut to redeem our credit. Courteous, friendly, knowledgeable, etc. However, when I finished ordering the IDENTICAL thing at Newburgh that I'd ordered from Middletown, it came to only half the price that numbskull in Middletown had charged me. Apparently, Middletown had way overcharged me for the raw pizza they served that they refused to give me a refund for, leaving my kids starving and making us late for a doctor's appointment. Way to go, Pizza Hut, Middletown!
Atmosphere: 2
Food: 1
Service: 1
Grimy looking place, clean but so old it looks shady. They could use a remodeling to update the place. The pizza and mozzarella sticks were good but there was a very slight smell of what seemed to be old grease. Not sure if that is the case. I ate it and it was good otherwise. The decor is a turnoff as it makes you wonder if the food/kitchen is clean or grimy as the seating area. I might go back or seek another place when I want pizza.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
I have had multiple technical issues with their mobile app and website when trying to place an order. Typically I’m able to work past those glitches and process my order successfully. I wholeheartedly believe when I placed my most recent order via their mobile app yesterday, the glitches I was experiencing caused an issue with my order. When I called the store they weren’t accommodating, and when I contacted the DoorDash driver to inquire if perhaps part of my order was still in his vehicle he was incredibly rude and insinuated that I was illiterate and lying in an effort to get free food.When I called DoorDash to report their Dasher’s behavior I was told the only thing they could do is complete an Incident Report and have it sent to the driver. There wasn’t anything further in terms of compensation that they could do because I did not order directly through DoorDash.Moral of the story is: if you’re wanting Pizza Hut it’s possibly better to either order directly with them over the phone or in person because clearly their mobile app and website need updating. Or order through DoorDash that way if there is an issue DoorDash will be able to rectify it directly.
Service: 1
just got my pizza 10 mins ago. The worst pizza of my life. she didn’t bothered putting any marinara sauce. when i clearly included it. bland taste. is this even real pizza hut. cuz pizza hut is normally good. Do pizza hut keeps quality check? The pizza wasn’t even cooked either to add to it
Atmosphere: 1
Food: 1
Service: 1
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