I ordered via the app and had the biggie meal with the salted caramel frosty. Was told they didn't have any despite no 'Not available 'i was told that I would have known if I saw the sign. Look at my pic to see the sign and you won't see anything about caramel frosties. I asked for a lemonade a was told it wasn't comparable and they were too busy to make one anyway. I got a coke. The coke also happens to not be comparable with being 50 cents cheaper. I don't care too much about the 50 cents but I do care about how corporations keep nickel and diming customers. 1 incident like this costs me 0.50. Ten is $5 and one hundred is $50 and so on. The staff was alright. Could have been better but could have been worse too. Food is meh. Wendys fries aren't good but that isn't just a problem here. I ordered without onions but that may have been some mistake I made on the app.
I'm changing my review to 1 star. It wasn't 550 cents I was out but 80 cents. Clearly the management has zer
Food: 1
Service: 1
Kerry Sellers
Obnoxious employees are too lazy to take your order and yell at you to use a kiosk
Service: 1
cjedelen
At the wendys at the mall kiosks are open, google says open. Do my order and pay and a lady comes out yelling that they dont open till 12 and im not getting my food or a refund
Atmosphere: 1
Food: 1
Service: 1
Russ LaBosco
All of the one star reviews are correct. Terrible service. Bad attitudes. Wrong food. My daughter had a bacon cheeseburger..missing the bacon..last week and it had an awful smell to it. Thank God my daughter didn't wind up in the hospital. She ate half of the burger before telling me. I saved what was left of the burger just in case she got sick. Never again.
Atmosphere: 1
Food: 1
Service: 1
Alijah Rubang
Service was extremely slow there was like 3 or so workers and the food was sub par at best
Atmosphere: 1
Food: 1
Service: 1
Anita Dinu
Horrible place. Workers are super rude. They charge my card wasn't even got my order. Stay away from this place
Atmosphere: 1
Food: 1
Service: 1
Jeremy Singh
employees are rude, food wasn’t fresh, charged for the wrong item 2x the price of what I payed
Atmosphere: 1
Food: 1
Service: 1
Brandon Munford
While ordering at the kiosk, i asked the cashier about extra sauce. She mumbled that you had to do it with her then walked away. She did not return to allow me extra sauce purchase. When we got our food, we again asked about extra sauce and another employee said read the sign and walked away. Absolutely disgusting customer service. As we opened our bag to eat, i noticed that my double stack biggie bag that I ordered, contained a 2 bite burger, single patty not double and fries that were upside down in the bag. If i were able to rate negative stars I would. I recommend that everyone eat somewhere else, not this cesspool of horrible service and food.
Atmosphere: 1
Food: 1
Service: 1
Rachel Shih
Worst wendy’s i have ever been to, the man working did not even know how to take orders and he was working the register! Told me they only take cash orders, one minute later see him taking apple pay orders. Save the time and your frustration - go to charlys or genji japan, nicer employees and better food!
La Leona
Do everyone a favor & close the station down. I don't know what's worse...the poor customer service when staff is out front or the lack thereof when they're hiding in the back because they don't want to take orders🤷🏽♀️
Outstanding experience!! The staff was super friendly and very quick and helpfull. You need more wendys like this ?
Kid-friendliness: Super friendly to my kids!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Salad, French Fries
Pamela Ortiz
My husband and I just ordered from this location, we waited almost 40 and still did not receive our food, the workers are all extremely rude, the location over all looked so dirty. We asked for a refund and the lady said “you’re going to have to wait” we had a movie to get to so we just left. No food, no refund. This is ridiculous.
Service: 1
Tracey
I got food here last week and the boy at the cashier was so friendly, and did his job good but the rest of the employees were being rude to not only customers but also being rude to the boy.
Food: 2
Service: 1
Peter Solicito
Decent staff. Very
Atmosphere: 5
Food: 5
Service: 5
Jessenia G
Do everyone a favor & close the station down. I don't know what's worse...the poor customer service when staff is out front or the lack thereof when they're hiding in the back because they don't want to take orders??♀️
I ordered via the app and had the biggie meal with the salted caramel frosty. Was told they didn't have any despite no 'Not available 'i was told that I would have known if I saw the sign. Look at my pic to see the sign and you won't see anything about caramel frosties. I asked for a lemonade a was told it wasn't comparable and they were too busy to make one anyway. I got a coke. The coke also happens to not be comparable with being 50 cents cheaper. I don't care too much about the 50 cents but I do care about how corporations keep nickel and diming customers. 1 incident like this costs me 0.50. Ten is $5 and one hundred is $50 and so on. The staff was alright. Could have been better but could have been worse too. Food is meh. Wendys fries aren't good but that isn't just a problem here. I ordered without onions but that may have been some mistake I made on the app.
I'm changing my review to 1 star. It wasn't 550 cents I was out but 80 cents. Clearly the management has zer
Food: 1
Service: 1
Obnoxious employees are too lazy to take your order and yell at you to use a kiosk
Service: 1
At the wendys at the mall kiosks are open, google says open. Do my order and pay and a lady comes out yelling that they dont open till 12 and im not getting my food or a refund
Atmosphere: 1
Food: 1
Service: 1
All of the one star reviews are correct. Terrible service. Bad attitudes. Wrong food. My daughter had a bacon cheeseburger..missing the bacon..last week and it had an awful smell to it. Thank God my daughter didn't wind up in the hospital. She ate half of the burger before telling me. I saved what was left of the burger just in case she got sick. Never again.
Atmosphere: 1
Food: 1
Service: 1
Service was extremely slow there was like 3 or so workers and the food was sub par at best
Atmosphere: 1
Food: 1
Service: 1
Horrible place. Workers are super rude. They charge my card wasn't even got my order. Stay away from this place
Atmosphere: 1
Food: 1
Service: 1
employees are rude, food wasn’t fresh, charged for the wrong item 2x the price of what I payed
Atmosphere: 1
Food: 1
Service: 1
While ordering at the kiosk, i asked the cashier about extra sauce. She mumbled that you had to do it with her then walked away. She did not return to allow me extra sauce purchase. When we got our food, we again asked about extra sauce and another employee said read the sign and walked away. Absolutely disgusting customer service. As we opened our bag to eat, i noticed that my double stack biggie bag that I ordered, contained a 2 bite burger, single patty not double and fries that were upside down in the bag. If i were able to rate negative stars I would. I recommend that everyone eat somewhere else, not this cesspool of horrible service and food.
Atmosphere: 1
Food: 1
Service: 1
Worst wendy’s i have ever been to, the man working did not even know how to take orders and he was working the register! Told me they only take cash orders, one minute later see him taking apple pay orders. Save the time and your frustration - go to charlys or genji japan, nicer employees and better food!
Do everyone a favor & close the station down. I don't know what's worse...the poor customer service when staff is out front or the lack thereof when they're hiding in the back because they don't want to take orders🤷🏽♀️
Service: 1
Restaurantji Recommends
Outstanding experience!! The staff was super friendly and very quick and helpfull. You need more wendys like this ?
Kid-friendliness: Super friendly to my kids!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Salad, French Fries
My husband and I just ordered from this location, we waited almost 40 and still did not receive our food, the workers are all extremely rude, the location over all looked so dirty. We asked for a refund and the lady said “you’re going to have to wait” we had a movie to get to so we just left. No food, no refund. This is ridiculous.
Service: 1
I got food here last week and the boy at the cashier was so friendly, and did his job good but the rest of the employees were being rude to not only customers but also being rude to the boy.
Food: 2
Service: 1
Decent staff. Very
Atmosphere: 5
Food: 5
Service: 5
Do everyone a favor & close the station down. I don't know what's worse...the poor customer service when staff is out front or the lack thereof when they're hiding in the back because they don't want to take orders??♀️
Service: 1
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