I grabbed dinner at this Panera in Monroe tonight and I was first met by a young lady named Natasha on the register and she was fantastic! She had a calm and cool demeanor along with being professional. My favorite part was her personalized suggestion for the food I was interested in (her suggestion was spot on, btw). I guess I just wanted to point out the great experience that was had and Natasha is a star!
Atmosphere: 3
Food: 5
Service: 5
toyota priusi
When I order, the driver goes to pick up the food soon, but the restaurant takes too long and I wait hungry, they have bad service
Atmosphere: 1
Food: 2
Service: 1
Vlad Sh
high prices! bad smell inside
Tommy Ciampoli
Not bad for a quick bite.
Atmosphere: 2
Food: 4
Service: 4
Savanna Bryant
Love the food! The manager gave free cookies!
Atmosphere: 5
Food: 5
Service: 5
Darcey Zahaykevich
Great customer service. Had a wonderful experience with the staff, one guy in particular really helped me out.
Atmosphere: 5
Food: 5
Service: 5
Ani Vekua
When I order food by searching, they take a long time to deliver and it takes a long time for the food to reach me because the service staff is waiting for the driver for a long time. There is very slow
Atmosphere: 1
Food: 4
Service: 1
Givi alpaidze
I am a delivery man, They always wait a long time, They work long and slowly, They tell me 5 minutes, then I try more than 1 hour, They have very bad
Atmosphere: 1
Food: 4
Service: 1
Leere Noh
I am extremely satisfied. The costumer service from John was excellent. The place is exquisitely clean and the food is phenomenal. I definitely recommend visiting this Panera location!
So, every week I choose a different place to bring my grandfather for lunch. I choose Panera on Larkin dr in monroe ny this week. Wrong turn! I ordered my grandfather a tuna sandwich, the cashier tells me it's $22.25 I question this price 3 times, 3 times she told me it's the price. I pay! I ask for a receipt, twice. She never gave it to me. I place another order, bagel with cream cheese, they didnt have cream cheese. That was $8.I thought about the price and it just didn't sit well, I call the store. The cashier who is also the manager, (kathy) was so nasty about this. "I dont have time for this, you should have checked the receipt (the one you didnt give me after i asked) I'm not going to argue i know what you ordered (obviously not)". Her explanation was I ordered a soup and a sandwich, i did not. I did however go up after we got our food and fussed about the sandwich cause the bread was really hard, my grandfather couldn't eat it. So she comped me a soup, after I made a remark about the $22 sandwich.Kathy was so rude, Belittling me, condescending, it was really offensive. But, here's the thing. Kathy made a mistake, Kathy over charged me, and Kathy couldn't even apologize. She offered a refund, after I said I was calling corporate, which I did... and got a gift card or whatever, like I'm ever going back there.Customers are hard I get that, but miss... maybe you should rethink your career choices, customer service is not for everyone.
Staff was friendly and professional. The food was delicious and so fresh. We had Broccoli & Cheddar Soup, Chicken Noodle Soup, Turkey Sandwich, and the Teriyaki Bowl We took the food home to enjoy in the comfort of our home. Good food for the whole family. You can sit and enjoy the food also.
Atmosphere: 5
Food: 5
Service: 5
Michael Murray
John the manager was very helpful when going to
Atmosphere: 5
Food: 5
Service: 5
Maria Sandoval
Great service here, they make your food with love and are great at attending customers. This panera definitely makes you feel at home. Definitely recommend, great place to enjoy your breakfast, lunch and dinner, great food as well. Such a calm environment to enjoy your food at. Thank you guys for such a great customer service.
I grabbed dinner at this Panera in Monroe tonight and I was first met by a young lady named Natasha on the register and she was fantastic! She had a calm and cool demeanor along with being professional. My favorite part was her personalized suggestion for the food I was interested in (her suggestion was spot on, btw). I guess I just wanted to point out the great experience that was had and Natasha is a star!
Atmosphere: 3
Food: 5
Service: 5
When I order, the driver goes to pick up the food soon, but the restaurant takes too long and I wait hungry, they have bad service
Atmosphere: 1
Food: 2
Service: 1
high prices! bad smell inside
Not bad for a quick bite.
Atmosphere: 2
Food: 4
Service: 4
Love the food! The manager gave free cookies!
Atmosphere: 5
Food: 5
Service: 5
Great customer service. Had a wonderful experience with the staff, one guy in particular really helped me out.
Atmosphere: 5
Food: 5
Service: 5
When I order food by searching, they take a long time to deliver and it takes a long time for the food to reach me because the service staff is waiting for the driver for a long time. There is very slow
Atmosphere: 1
Food: 4
Service: 1
I am a delivery man, They always wait a long time, They work long and slowly, They tell me 5 minutes, then I try more than 1 hour, They have very bad
Atmosphere: 1
Food: 4
Service: 1
I am extremely satisfied. The costumer service from John was excellent. The place is exquisitely clean and the food is phenomenal. I definitely recommend visiting this Panera location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Cookie Varieties, Chipotle Chicken Scrambled Egg & Avocado on Ciabatta, Sandwich, Bagel
So, every week I choose a different place to bring my grandfather for lunch. I choose Panera on Larkin dr in monroe ny this week. Wrong turn! I ordered my grandfather a tuna sandwich, the cashier tells me it's $22.25 I question this price 3 times, 3 times she told me it's the price. I pay! I ask for a receipt, twice. She never gave it to me. I place another order, bagel with cream cheese, they didnt have cream cheese. That was $8.I thought about the price and it just didn't sit well, I call the store. The cashier who is also the manager, (kathy) was so nasty about this. "I dont have time for this, you should have checked the receipt (the one you didnt give me after i asked) I'm not going to argue i know what you ordered (obviously not)". Her explanation was I ordered a soup and a sandwich, i did not. I did however go up after we got our food and fussed about the sandwich cause the bread was really hard, my grandfather couldn't eat it. So she comped me a soup, after I made a remark about the $22 sandwich.Kathy was so rude, Belittling me, condescending, it was really offensive. But, here's the thing. Kathy made a mistake, Kathy over charged me, and Kathy couldn't even apologize. She offered a refund, after I said I was calling corporate, which I did... and got a gift card or whatever, like I'm ever going back there.Customers are hard I get that, but miss... maybe you should rethink your career choices, customer service is not for everyone.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Staff was friendly and professional. The food was delicious and so fresh. We had Broccoli & Cheddar Soup, Chicken Noodle Soup, Turkey Sandwich, and the Teriyaki Bowl We took the food home to enjoy in the comfort of our home. Good food for the whole family. You can sit and enjoy the food also.
Atmosphere: 5
Food: 5
Service: 5
John the manager was very helpful when going to
Atmosphere: 5
Food: 5
Service: 5
Great service here, they make your food with love and are great at attending customers. This panera definitely makes you feel at home. Definitely recommend, great place to enjoy your breakfast, lunch and dinner, great food as well. Such a calm environment to enjoy your food at. Thank you guys for such a great customer service.
Atmosphere: 5
Food: 5
Service: 5
Excellent service. Manager was very attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
Great Panera! Steve was awesome!!
Atmosphere: 5
Food: 5
Service: 5