They were very short on staff and had to wait very long to get my food... I made the reservation and couldn't get seat where I wanted because of area closed due to no waiter/ waitress....end up seating by the bar which was very uncomfortable! Sad...
Lauren
We have eaten here many times and enjoyed it, but not this time. The French Onion Soup had a piece of fabric in it. Fabric! The waiter tried to tell me it was melted cheese. It was definitely not. My quesadilla was cold and the ranch “dip” for it was watery and runny. My husband's eggs were fine, but the Canadian Bacon was rubbery. When the bill came, they had added 20% into the bill for a tip! Then there was a line for the tip on the bill. If you're not careful and check the math, you will double tip, which I'm sure is the intention. Wasted money altogether. Do not recommend.
Cherelyn Volpert
Nice sit down place for a reasonably priced casual meal. Fish was nicely cooked on the fish and chips meal and LOTS of fries. Caesar salad was prepared like a wedge salad - not enough dressing or cheese and didn't like crouton piece of bread (was kind of stale). I didn't like the sundried tomatoes that they added but that is personal preference. The server was nice but not very attentive (never checked on us). Attempting to add photos but some kind of error.
Atmosphere: 3
Food: 4
Service: 3
Barb Mac
There's more to 24/7 Bistro than meets the eye! My first experience here was brought on by a case of late-night munchies while staying at Resorts Caatskills' hotel. The menu both online & posted outside the restaurant were easy to browse, & I was able to figure out what I wanted before visiting. Upon arrival, there was clear signage at the end of the counter that stated take-out orders could be placed there. The male employee on duty greeted me immediately, & he was able to handle multiple customers with ease. I apologized beforehand, as I knew my order was going to be difficult. I follow a keto lifestyle, so food modifications are the norm for me. I ordered a burger, & I asked to have it without the bun, & I stated I could not have the fries that come with the burger. The employee asked if I would like to substitute a side salad, & I was pleasantly surprised! Many places, especially late at night, do not offer substitutions, but the employee seemed to genuinely want to help me find a way to make the meal work for my restrictions, which I greatly appreciated. I ended up ordering a burger, no bun, with lettuce & tomato, & a side salad. He told me it would be about 10 minutes, & I hit the gaming floor in the interim. When I returned 10 minutes later, my food was ready, as promised. It was packaged amazingly well... I wish I had taken pictures, but I was so hungry, I didn't think to do so until afterwards lol! The burger was perfectly cooked to my specifications, with the correct toppings, and it tasted fresh & delicious. The side salad was put together beautifully, not just thrown in the container as what I'm usually used to. It tasted as great as it looked! I ended up returning again soon after, which I will review separately. Kudos to the overnight staff at 24/7, & a BIG thank you to the chef for taking such pride in the presentation & packaging of my to-go meal!
Atmosphere: 5
Food: 5
Service: 5
Craig
Unfortunately we have tried this place multiple times and each time it's the same, very very poor service because of the automatic tipping , the wait staff doesn't seem to care to come back.The food is mediocre at best.
Atmosphere: 1
Food: 1
Service: 1
Alison
The worst service and for the summer you'd think they actually would have help!!!! They had plenty of tables available and wouldn't seat us because they of course didn't have enough servers but they wanted to seat us at a booth. Make that make sense. The grill by the food hall is closed!!! Good friends, only gives you rice and not enough other food. Damn shame it used to be much better. The casino should just close down and reopen by the raceway. The service there was much better.
Atmosphere: 1
Food: 1
Service: 1
Katie Crawford
What is up with the ground beef having bits of hard bone in it!??? The meatloaf is no better than spam in a can. The cheeseburger is no better with tiny bits of hard bone. Do better! There is no incentive for the waitresses to work hard! Their gratuity is guaranteed as the gratuity is automatically added to the bill….
Atmosphere: 3
Food: 1
Service: 4
S Stingu
We have dined at this establishment on numerous occasions, and as usual, we have had an exceptional experience. The pasta and chicken dishes we ordered were particularly outstanding.
Atmosphere: 5
Food: 5
Service: 5
Diane Saponara
Gave one star because the hostess is extremely RUDE, Tara should not be in this position. No hello, no good morning-just follow me with an attitude. My husband asked for one table away from where she wanted us to sit and shrugged her shoulders and rolled her eyes in disgust. We decided to go elsewhere. We spoke with the Manager, Diana so she is aware of yet another complaint. I feel sorry for the place as a whole because they lost money and a waiter/waitress lost a potential tip. Hire employees that know how to be happy and friendly. It means having customers stay or leave. PS. On four previous visits we had positive results from the waiters and waitresses. Food was good.
Atmosphere: 3
Food: 4
Service: 4
christopher
Food had no seasoning or flavor home fries were just fried potatoes no onions no peppers no flavor three people $65 for breakfast gratuity is included and waitress seemed like whenever we needed anything it was a bother .not impressed
I've had burger platters here multiple times. Hostess at bar was friendly. Food tasted like any normal diner. Price a bit higher because you in a Casino but by far cheapest option for your money. 🍻
Atmosphere: 5
Food: 5
Service: 5
Mitch
Literally not 24/7... Change the name
Wayne martinsen
Food was good seemed 1 waiter didn't care much about speed my drink was empty and didn't bother asking for another by the time she came I asked for a check she told me I'll have to wait they give themselves a gratuity so service isn't important we did like the food price was OK but I should choose the tip so they work for it
Atmosphere: 2
Food: 4
Service: 1
Linda Gilmartin
I have complained about this establishment before but after an apology gave it a try again. This is the second visit where the young hostess with long hair rudely rolls her eyes and huffs because my DISABLED husband needs a half booth/half table. I was surprised she wasn’t fired when this same complaint was made about her. We were there on Friday Jan 24 at 12:30 when this hostess was so annoyed at my DISABLED husband’s request.
Atmosphere: 1
Service: 1
Kathy Stanton
We eat here almost weekly. We love when we get Amber. She is so pleasant and remembers our drink order every time. We have tried most things on the menu and our food is always great and served so fast! Important when you want to get back to the casino floor 😊 Don't hesitate to try the food here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich, Fried Fish PO'Boy, Chicken Sandwich
They were very short on staff and had to wait very long to get my food... I made the reservation and couldn't get seat where I wanted because of area closed due to no waiter/ waitress....end up seating by the bar which was very uncomfortable! Sad...
We have eaten here many times and enjoyed it, but not this time. The French Onion Soup had a piece of fabric in it. Fabric! The waiter tried to tell me it was melted cheese. It was definitely not. My quesadilla was cold and the ranch “dip” for it was watery and runny. My husband's eggs were fine, but the Canadian Bacon was rubbery. When the bill came, they had added 20% into the bill for a tip! Then there was a line for the tip on the bill. If you're not careful and check the math, you will double tip, which I'm sure is the intention. Wasted money altogether. Do not recommend.
Nice sit down place for a reasonably priced casual meal. Fish was nicely cooked on the fish and chips meal and LOTS of fries. Caesar salad was prepared like a wedge salad - not enough dressing or cheese and didn't like crouton piece of bread (was kind of stale). I didn't like the sundried tomatoes that they added but that is personal preference. The server was nice but not very attentive (never checked on us). Attempting to add photos but some kind of error.
Atmosphere: 3
Food: 4
Service: 3
There's more to 24/7 Bistro than meets the eye! My first experience here was brought on by a case of late-night munchies while staying at Resorts Caatskills' hotel. The menu both online & posted outside the restaurant were easy to browse, & I was able to figure out what I wanted before visiting. Upon arrival, there was clear signage at the end of the counter that stated take-out orders could be placed there. The male employee on duty greeted me immediately, & he was able to handle multiple customers with ease. I apologized beforehand, as I knew my order was going to be difficult. I follow a keto lifestyle, so food modifications are the norm for me. I ordered a burger, & I asked to have it without the bun, & I stated I could not have the fries that come with the burger. The employee asked if I would like to substitute a side salad, & I was pleasantly surprised! Many places, especially late at night, do not offer substitutions, but the employee seemed to genuinely want to help me find a way to make the meal work for my restrictions, which I greatly appreciated. I ended up ordering a burger, no bun, with lettuce & tomato, & a side salad. He told me it would be about 10 minutes, & I hit the gaming floor in the interim. When I returned 10 minutes later, my food was ready, as promised. It was packaged amazingly well... I wish I had taken pictures, but I was so hungry, I didn't think to do so until afterwards lol! The burger was perfectly cooked to my specifications, with the correct toppings, and it tasted fresh & delicious. The side salad was put together beautifully, not just thrown in the container as what I'm usually used to. It tasted as great as it looked! I ended up returning again soon after, which I will review separately. Kudos to the overnight staff at 24/7, & a BIG thank you to the chef for taking such pride in the presentation & packaging of my to-go meal!
Atmosphere: 5
Food: 5
Service: 5
Unfortunately we have tried this place multiple times and each time it's the same, very very poor service because of the automatic tipping , the wait staff doesn't seem to care to come back.The food is mediocre at best.
Atmosphere: 1
Food: 1
Service: 1
The worst service and for the summer you'd think they actually would have help!!!! They had plenty of tables available and wouldn't seat us because they of course didn't have enough servers but they wanted to seat us at a booth. Make that make sense. The grill by the food hall is closed!!! Good friends, only gives you rice and not enough other food. Damn shame it used to be much better. The casino should just close down and reopen by the raceway. The service there was much better.
Atmosphere: 1
Food: 1
Service: 1
What is up with the ground beef having bits of hard bone in it!??? The meatloaf is no better than spam in a can. The cheeseburger is no better with tiny bits of hard bone. Do better! There is no incentive for the waitresses to work hard! Their gratuity is guaranteed as the gratuity is automatically added to the bill….
Atmosphere: 3
Food: 1
Service: 4
We have dined at this establishment on numerous occasions, and as usual, we have had an exceptional experience. The pasta and chicken dishes we ordered were particularly outstanding.
Atmosphere: 5
Food: 5
Service: 5
Gave one star because the hostess is extremely RUDE, Tara should not be in this position. No hello, no good morning-just follow me with an attitude. My husband asked for one table away from where she wanted us to sit and shrugged her shoulders and rolled her eyes in disgust. We decided to go elsewhere. We spoke with the Manager, Diana so she is aware of yet another complaint. I feel sorry for the place as a whole because they lost money and a waiter/waitress lost a potential tip. Hire employees that know how to be happy and friendly. It means having customers stay or leave. PS. On four previous visits we had positive results from the waiters and waitresses. Food was good.
Atmosphere: 3
Food: 4
Service: 4
Food had no seasoning or flavor home fries were just fried potatoes no onions no peppers no flavor three people $65 for breakfast gratuity is included and waitress seemed like whenever we needed anything it was a bother .not impressed
Restaurantji Recommends
I've had burger platters here multiple times. Hostess at bar was friendly. Food tasted like any normal diner. Price a bit higher because you in a Casino but by far cheapest option for your money. 🍻
Atmosphere: 5
Food: 5
Service: 5
Literally not 24/7... Change the name
Food was good seemed 1 waiter didn't care much about speed my drink was empty and didn't bother asking for another by the time she came I asked for a check she told me I'll have to wait they give themselves a gratuity so service isn't important we did like the food price was OK but I should choose the tip so they work for it
Atmosphere: 2
Food: 4
Service: 1
I have complained about this establishment before but after an apology gave it a try again. This is the second visit where the young hostess with long hair rudely rolls her eyes and huffs because my DISABLED husband needs a half booth/half table. I was surprised she wasn’t fired when this same complaint was made about her. We were there on Friday Jan 24 at 12:30 when this hostess was so annoyed at my DISABLED husband’s request.
Atmosphere: 1
Service: 1
We eat here almost weekly. We love when we get Amber. She is so pleasant and remembers our drink order every time. We have tried most things on the menu and our food is always great and served so fast! Important when you want to get back to the casino floor 😊 Don't hesitate to try the food here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich, Fried Fish PO'Boy, Chicken Sandwich
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