We visited Resorts World Catskills this past Sunday (11/9) for a quick getaway. While there, we decided to have dinner at Lotus, their Chinese Restaurant. While having dinner at the bar we witnessed the most unprofessional manager (Anita), subordinate (Staphanie) interaction in public for everybody to see. A customer came to the bar to pick up an order she paid for. The bartender told the customer she needed to call her manager before giving here the order. When the manager arrived the bartender showed her who the customer was and explained to her she was the customer who paid for the meal. The manager began to tell the customer she needed to pay for her meal again because the bartender gave her initial order to someone else accidentally. The bartender asked the manager why did the customer have to pay again due to her mistake, the manger replied somebody had to pay for it. While this was going on another employee from Resorts came to the bar to place an order and saw what was going on. He also tried explaining to the manager the she was wrong for trying to charge the customer twice but she could not understanding why. You can tell the other Resorts World employee was getting frustatrated with the situation and decided to pay for the customer meal, rather than forcing the customer to pay twice. The customer reluctantly took the food because she and the rest us knew the manager was wrong for what she was doimg. I'm not sure what was worst; the manager doing this in front of everybody or the her not understanding the customer should not be paying for the restaurant error.
Atmosphere: 1
Food: 5
Service: 5
Adrienne
Food was fresh and beautifully presented. Only negative was that server was M.I.A. at times..ie. Water needing refill, paying the bill...
Theresa Ferguson
We had 7 pm reservations for a night out which we rarely get. It was a fancy place and i was all dressed up. We chose to go here. We arrived at 650 and sat for a few minutes and then were seated. Drinks came quick. We ordered appetizers and entrees. Our appetizers came out pretty quickly. 40 (7:50pm)minutes after we finished our apps our food still wasn't there. The waitress came over and said I'm sorry your food will be out momentarily. By 815 still nothing not even a return from the waitress to get us more drinks. We tried to get the waitresses attention and we were ignored. So finally we stood up and went to the bar to get the waitresses attention. We tried to find out what was going on as we watched multiple people come in after us and get there food pay there bill and leave. We got nowhere we asked for the manager and the waitresses told us she knew and was trying to get the manager to come over and she kept refusing. So we said we wanted to pay for our appetizers and leave. So finally she got the manager to come over and as we were explaining what was going on she just kept talking over us and ignoring us making excuses but never apologized and we never got an answer. So we paid for our drink and apps and we left. We were never offered any type of compensation or anything. So our date night was ruined and we never got dinner considering the fact that by now it was 9 pm and all of the other resturants were closing besides the diner. Our entire night out was ruined.
Atmosphere: 1
Food: 1
Service: 1
Bayou Babe
Ordered the Pad Thai, not good at all!! The Mai Thai wasn’t good either.
Atmosphere: 4
Food: 1
Service: 3
Lorraine
Whenever I go to Resorts World in the Caskill, I always make reservations to eat at Lotus . I love your food. 
James
Friendly staff who make you feel right at home — even if your wallet reminds you you're in a casino. Food's a little pricey, but it tastes like a jackpot, so no complaints here!
Wendy
Best wonton soup ever & Peking duck did not disappoint! So much for 2 we brought some home!
Shane
The server forget to put our order in. It took over 40 minutes to get our food. It was a dinner for my wife's birthday. The birthday dessert had banana in it. She is allergic to banana.
Joel
Very good food and service. Quite noisy for a good part of our visit. Ambiance was nice. Pricing was reasonable. Overall, very pleasant dinner experience.
Ordered chicken pad Thai and Mongolian beef - delicious! Service and atmosphere were great!
Athena
The ambiance and service were very nice. However, the food was not that tasty. The food was bland for me. The lychee martini was great! I would go back for the martini.
Sarah
Food was delicious service was quick. And leftovers was even better. Highly recommend this restaurant.
Ariel C
We choose to dine at Lotus due to the limited options available in the area. The ambiance of the restaurant provides a pleasant and inviting environment. However, it's important to acknowledge that the quality of the food can be inconsistent. Despite this, they are too busy to handle the VIPs.
Ru Ru
We choose to dine at Lotus due to the limited options available in the area. The ambiance of the restaurant provides a pleasant and inviting environment. However, it's important to acknowledge that the quality of the food can be inconsistent. Despite this, they are too busy to handle the VIPs.
We visited Resorts World Catskills this past Sunday (11/9) for a quick getaway. While there, we decided to have dinner at Lotus, their Chinese Restaurant.
While having dinner at the bar we witnessed the most unprofessional manager (Anita), subordinate (Staphanie) interaction in public for everybody to see.
A customer came to the bar to pick up an order she paid for. The bartender told the customer she needed to call her manager before giving here the order.
When the manager arrived the bartender showed her who the customer was and explained to her she was the customer who paid for the meal.
The manager began to tell the customer she needed to pay for her meal again because the bartender gave her initial order to someone else accidentally. The bartender asked the manager why did the customer have to pay again due to her mistake, the manger replied somebody had to pay for it.
While this was going on another employee from Resorts came to the bar to place an order and saw what was going on. He also tried explaining to the manager the she was wrong for trying to charge the customer twice but she could not understanding why. You can tell the other Resorts World employee was getting frustatrated with the situation and decided to pay for the customer meal, rather than forcing the customer to pay twice. The customer reluctantly took the food because she and the rest us knew the manager was wrong for what she was doimg. I'm not sure what was worst; the manager doing this in front of everybody or the her not understanding the customer should not be paying for the restaurant error.
Atmosphere: 1
Food: 5
Service: 5
Food was fresh and beautifully presented. Only negative was that server was M.I.A. at times..ie. Water needing refill, paying the bill...
We had 7 pm reservations for a night out which we rarely get. It was a fancy place and i was all dressed up. We chose to go here. We arrived at 650 and sat for a few minutes and then were seated. Drinks came quick. We ordered appetizers and entrees. Our appetizers came out pretty quickly. 40 (7:50pm)minutes after we finished our apps our food still wasn't there. The waitress came over and said I'm sorry your food will be out momentarily. By 815 still nothing not even a return from the waitress to get us more drinks. We tried to get the waitresses attention and we were ignored. So finally we stood up and went to the bar to get the waitresses attention. We tried to find out what was going on as we watched multiple people come in after us and get there food pay there bill and leave. We got nowhere we asked for the manager and the waitresses told us she knew and was trying to get the manager to come over and she kept refusing. So we said we wanted to pay for our appetizers and leave. So finally she got the manager to come over and as we were explaining what was going on she just kept talking over us and ignoring us making excuses but never apologized and we never got an answer. So we paid for our drink and apps and we left. We were never offered any type of compensation or anything. So our date night was ruined and we never got dinner considering the fact that by now it was 9 pm and all of the other resturants were closing besides the diner. Our entire night out was ruined.
Atmosphere: 1
Food: 1
Service: 1
Ordered the Pad Thai, not good at all!!
The Mai Thai wasn’t good either.
Atmosphere: 4
Food: 1
Service: 3
Whenever I go to Resorts World in the Caskill, I always make reservations to eat at Lotus . I love your food. 
Friendly staff who make you feel right at home — even if your wallet reminds you you're in a casino. Food's a little pricey, but it tastes like a jackpot, so no complaints here!
Best wonton soup ever & Peking duck did not disappoint! So much for 2 we brought some home!
The server forget to put our order in. It took over 40 minutes to get our food. It was a dinner for my wife's birthday. The birthday dessert had banana in it. She is allergic to banana.
Very good food and service. Quite noisy for a good part of our visit. Ambiance was nice. Pricing was reasonable. Overall, very pleasant dinner experience.
Very slow
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered chicken pad Thai and Mongolian beef - delicious! Service and atmosphere were great!
The ambiance and service were very nice. However, the food was not that tasty. The food was bland for me. The lychee martini was great! I would go back for the martini.
Food was delicious service was quick. And leftovers was even better. Highly recommend this restaurant.
We choose to dine at Lotus due to the limited options available in the area. The ambiance of the restaurant provides a pleasant and inviting environment. However, it's important to acknowledge that the quality of the food can be inconsistent. Despite this, they are too busy to handle the VIPs.
We choose to dine at Lotus due to the limited options available in the area. The ambiance of the restaurant provides a pleasant and inviting environment. However, it's important to acknowledge that the quality of the food can be inconsistent. Despite this, they are too busy to handle the VIPs.
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