Letâs start off by saying Iâm not from here. I came here for a weekend getaway with my S/O. Before leaving Sunday morning we stopped at Starbucks to get ourselves some drinks for the drive back. Our drinks were made but mine wasnât made to my preference. I kindly asked the girl to kindly add more lemonade as I drink it lighter. (Mind you this wasnât the original girl who made my drink she was blonde this girl had dark hair had to add the boys were very sweet.) She goes back dumps probably 1 cm of my drink out and adds lemonade and comes back with the drink looking the exact same. I then kindly repeated myself and said more lemonade please I like it light. She immediately stopped in her tracks and looked at me straight⌠did I stutter? Do i have something on my face? Iâm confused. I asked for something to be done three times and the three times it was made incorrectly. At that point she decided to be petty and hand me a drink with only lemonade in it when clearly my drink said. Venti Strawberry lemonade extra ice and extra lemonade no berries. At this point Iâm upset i already struggle with enough social anxiety to say anything about the drink in the first place and ended up leaving with a drink that i spend 6.25 on that i wonât even be drinking. Got back in my car and sat in tears for five whole minutes bc i then got an anxiety attack about the whole interaction. The three other workers were beyond kind. But this girl with very curly dark hair was not. Working at Starbucks isnât for everyone. Either deal with it or go get another job.
The worst customer service!! Pick and choose who to be nice to. I'm paying 7$ for a cup of coffee. As a manager I would feel like a failure if I had a brand new remodel and the staff is just miserable.
Food: 5
Elita Spence
This is the worst Starbucks Iâve ever been too. I waited almost 15-20 minutes for my mobile order. I watched them give a family three incorrect orders of drinks and food. My food never came. After standing there for 15 minutes waiting and not one employee questioned why I was still waiting as they were all gathered and talking amongst themselves. The store was not crowded. When I questioned why was everyone standing around and I still didnât have my food then and only then was there any urgency. Low and behold the family with the incorrect orders had my food in their bag. I watched this bag being handed to them by an employee so they didnât pick up my food by mistake. Suddenly my food appeared from out of the family that was waiting bag. They handed it to the employee and then tried to hand it to me meanwhile the manager doesnât see this happening and proceeded to tell me someone stole my food. Disappointing and Disgusting behavior at this location. Word of advice in these days and time people do not want to eat food or drinks that have been touched by others other than employees. Disgusting!
Atmosphere: 1
Food: 4
Service: 1
Nito7983
This location of Starbucks is very poor. The baristas seem lazy and badly trained, as a result the store is extremely dirty and even has a sickening smell. The floors and tables are all sticky and dusty, and the bathrooms are even worse. The drink quality is horrible and the food is bad as well, I received my bagel which looks like it had been bitten? The employees are rude and look miscommunicated. I witnessed a tall employee with the nametag ous yell at a customer after he had waited very long and his drink hadn't come out. I believe that employee should be fired immediately. The employees are just the ones to blame for such a poor store
Atmosphere: 2
Food: 1
Service: 1
Jo Sean
Service needs work
Atmosphere: 5
Food: 4
Service: 2
CHEF MICHEL
I was there waiting for 2 min , no one to take my order, having a Jew look is not welcome at this
Atmosphere: 1
Service: 1
LM
The slowest Starbucks I've ever known. 20 minutes for a beverage and a croissant. They don't even know what they are preparing. Good location, terrible service.
Atmosphere: 4
Food: 4
Service: 3
Michelle T
I stayed for 2 hours working on something space is clean and very friendly staff.
Where do I even begin? The place is a disgusting mess, the floors and walls are filthy and sticky, I even saw a mouse in there one time. The service is terrible, I waited nearly 40 minutes for me drink and food to be taken out! The employees are disorganized and disrespectful. A tall blonde guy working there is messy and I observed he doesnât even work. Occasionally standing around doing nothing, other employees like the guy named Hunter will make you wait forever to get your order taken! Itâs ridiculous and often you will see them argue with customers for something that is completely their fault. In the end you will receive your drink made INCORRECTLY. Complete waste of time and money
Atmosphere: 1
Food: 2
Service: 1
Ro
I was at the Nanuet, NY store when I was verbal and almost physically attacked by an employee (her manager and fellow employee had to physically restrain her from striking me. Unwarranted, she was obnoxious and rude to me in front of my very young daughter. This has been my Starbucks for 15 years, Iâve always had a great relationship with the employees and leadership there. Lately, the new hires are very incompetent. She got upset because I asked to reload my app and my daughterâs app before placing my order. I then gave her my uncomplicated order and she got 3 out of the 4 incorrect, when she repeated it to me. So I said, no - my order is the following. So that set her off further. I literally left the store shaking with anger because of the way she behaved and the way the manager handled it. This location is off brand and the employees are below subpar Starbucks standards.
Nayomis Dream Life
Normally I love coming into this Starbucks however there is an employee tall, glasses shoulder length wavy hair , male who didnât have great customer service. For one it felt like he didnât even want to be there and it showed in the way he spoke with me. Secondly another lady in front of me ordered a similar drink and was told about the half off discount without even having to scan or have the app and was given the discount. When I went up I wasnât told about the discount and when I brought it up was treated poorly. This employee always has a weird attitude like they donât like being there and makes the customers feel as so.
Atmosphere: 2
Food: 4
Service: 1
Lara
The slowest Starbucks I've ever known. 20 minutes for a beverage and a croissant. They don't even know what they are preparing. Good location, terrible service.
Atmosphere: 4
Food: 4
Service: 3
Sierra Ward
Bathrooms are disgusting, drink was ok, chairs uncomfortable, floors dirty and sticky, not impressed at all.
I got rotten strawberries đ đ¤˘
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cookies & Cream Cake Pop
Letâs start off by saying Iâm not from here. I came here for a weekend getaway with my S/O.
Before leaving Sunday morning we stopped at Starbucks to get ourselves some drinks for the drive back.
Our drinks were made but mine wasnât made to my preference. I kindly asked the girl to kindly add more lemonade as I drink it lighter. (Mind you this wasnât the original girl who made my drink she was blonde this girl had dark hair had to add the boys were very sweet.) She goes back dumps probably 1 cm of my drink out and adds lemonade and comes back with the drink looking the exact same. I then kindly repeated myself and said more lemonade please I like it light.
She immediately stopped in her tracks and looked at me straight⌠did I stutter? Do i have something on my face? Iâm confused. I asked for something to be done three times and the three times it was made incorrectly. At that point she decided to be petty and hand me a drink with only lemonade in it when clearly my drink said. Venti Strawberry lemonade extra ice and extra lemonade no berries. At this point Iâm upset i already struggle with enough social anxiety to say anything about the drink in the first place and ended up leaving with a drink that i spend 6.25 on that i wonât even be drinking. Got back in my car and sat in tears for five whole minutes bc i then got an anxiety attack about the whole interaction. The three other workers were beyond kind. But this girl with very curly dark hair was not. Working at Starbucks isnât for everyone. Either deal with it or go get another job.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Tomato & Mozzarella Sandwich Lunch
The worst customer service!! Pick and choose who to be nice to. I'm paying 7$ for a cup of coffee. As a manager I would feel like a failure if I had a brand new remodel and the staff is just miserable.
Food: 5
This is the worst Starbucks Iâve ever been too. I waited almost 15-20 minutes for my mobile order. I watched them give a family three incorrect orders of drinks and food. My food never came. After standing there for 15 minutes waiting and not one employee questioned why I was still waiting as they were all gathered and talking amongst themselves. The store was not crowded. When I questioned why was everyone standing around and I still didnât have my food then and only then was there any urgency. Low and behold the family with the incorrect orders had my food in their bag. I watched this bag being handed to them by an employee so they didnât pick up my food by mistake. Suddenly my food appeared from out of the family that was waiting bag. They handed it to the employee and then tried to hand it to me meanwhile the manager doesnât see this happening and proceeded to tell me someone stole my food. Disappointing and Disgusting behavior at this location. Word of advice in these days and time people do not want to eat food or drinks that have been touched by others other than employees. Disgusting!
Atmosphere: 1
Food: 4
Service: 1
This location of Starbucks is very poor. The baristas seem lazy and badly trained, as a result the store is extremely dirty and even has a sickening smell. The floors and tables are all sticky and dusty, and the bathrooms are even worse. The drink quality is horrible and the food is bad as well, I received my bagel which looks like it had been bitten? The employees are rude and look miscommunicated. I witnessed a tall employee with the nametag ous yell at a customer after he had waited very long and his drink hadn't come out. I believe that employee should be fired immediately. The employees are just the ones to blame for such a poor store
Atmosphere: 2
Food: 1
Service: 1
Service needs work
Atmosphere: 5
Food: 4
Service: 2
I was there waiting for 2 min , no one to take my order, having a Jew look is not welcome at this
Atmosphere: 1
Service: 1
The slowest Starbucks I've ever known. 20 minutes for a beverage and a croissant. They don't even know what they are preparing. Good location, terrible service.
Atmosphere: 4
Food: 4
Service: 3
I stayed for 2 hours working on something space is clean and very friendly staff.
Atmosphere: 5
Service: 5
To maney people ordering online 20min wait
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Where do I even begin? The place is a disgusting mess, the floors and walls are filthy and sticky, I even saw a mouse in there one time. The service is terrible, I waited nearly 40 minutes for me drink and food to be taken out! The employees are disorganized and disrespectful. A tall blonde guy working there is messy and I observed he doesnât even work. Occasionally standing around doing nothing, other employees like the guy named Hunter will make you wait forever to get your order taken! Itâs ridiculous and often you will see them argue with customers for something that is completely their fault. In the end you will receive your drink made INCORRECTLY. Complete waste of time and money
Atmosphere: 1
Food: 2
Service: 1
I was at the Nanuet, NY store when I was verbal and almost physically attacked by an employee (her manager and fellow employee had to physically restrain her from striking me. Unwarranted, she was obnoxious and rude to me in front of my very young daughter. This has been my Starbucks for 15 years, Iâve always had a great relationship with the employees and leadership there. Lately, the new hires are very incompetent. She got upset because I asked to reload my app and my daughterâs app before placing my order. I then gave her my uncomplicated order and she got 3 out of the 4 incorrect, when she repeated it to me. So I said, no - my order is the following. So that set her off further. I literally left the store shaking with anger because of the way she behaved and the way the manager handled it. This location is off brand and the employees are below subpar Starbucks standards.
Normally I love coming into this Starbucks however there is an employee tall, glasses shoulder length wavy hair , male who didnât have great customer service. For one it felt like he didnât even want to be there and it showed in the way he spoke with me. Secondly another lady in front of me ordered a similar drink and was told about the half off discount without even having to scan or have the app and was given the discount. When I went up I wasnât told about the discount and when I brought it up was treated poorly. This employee always has a weird attitude like they donât like being there and makes the customers feel as so.
Atmosphere: 2
Food: 4
Service: 1
The slowest Starbucks I've ever known. 20 minutes for a beverage and a croissant. They don't even know what they are preparing. Good location, terrible service.
Atmosphere: 4
Food: 4
Service: 3
Bathrooms are disgusting, drink was ok, chairs uncomfortable, floors dirty and sticky, not impressed at all.
Atmosphere: 1
Food: 3
Service: 3
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