Five Guys

4829 Commercial Dr, New Hartford
(315) 736-4897

Recent Reviews

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Josh Boiselle

I used to enjoy coming here, but the quality and value has dropped off a cliff. I paid $30 for 2 burgers and a large fry. That's not even including drinks! It's not even like the food was any better than anywhere else that serves burgers and fries.

To make matters worse, I recently visited a certain similar fast food chain mainly located on the west coast (with an emphasis on entering and exiting) and it was a night and day difference in cost for the same, if not better, quality of food.

Five Guys has lost the plot. I don't see any reason to go here instead of another burger joint anymore. The cost versus value ratio is just totally out of whack. I don't think I'll be returning any time soon.

Atmosphere: 3

Food: 3

Service: 2

Hyoryoon Jo

I often go Five Guys this location. Crews are nice and burger is yummy. However, French Fries has been over-cooked. It was burnt - too dark and taste was even bitter. I worried about taking acrylamide (carcinogen from overcooked potato in 120~140C). Please train crews not to overcook French Fries.

Atmosphere: 3

Food: 1

Service: 4

Deva

Circus type atmosphere. Seemed just wanted to get you in and out. Very unprofessional. If you're trying to walk to pickup area because you ordered online there's no need to be stopped and then have your name constantly yelled throughout the restaurant. And beware when you order just the burger pattie in a bowl as they give you chopped up pieces of whatever is ok left over or laying around. And if you order a sandwich for whatever reason they don't even cut it. Just overpriced for the lack of service and decent food.

Atmosphere: 2

Food: 1

Service: 2

David Mcmahon

Kid-friendliness: Polite and friendly

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burger and Fries

Gerald Berger

Way over priced! 1st time going there, $37 for two meals is ridiculous. Never again, burgers are no different than any other burger joint?

Atmosphere: 3

Food: 2

Service: 3

Theresa marie

Delivery via grubhub was prompt. ordered little bacon cheeseburger & fries, Both were old, completely cold, greasy & just gross overall. My milkshake had things added I didn't request like cookie bits & pb cup bits. the lid was not taped closed so anyone could have messed with it. The bag was very sloppily sealed so again anyone could of reached hand in. I couldn't eat this disgustingly cold $35 meal. Why Five Guys would you even send out food for delivery like this? You need either better management or better training for employees because the cost of this food is insane & I deserve & expect piping hot, freshly made fries & burgers! No excuse for anything less. Do better. Seriously!

Food: 1

Service: 1

Cheri-Jo Miles

Always great food, service, and clean.
Can be pricey

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger and Fries

Donald Johnson

Had better burgers

James Virginia

A little slower than usual in preparing food, most of the tables were dirty and the condiment area was unkept needing to be organized and wiped down.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Burger and Fries

Justin Gates

This location has never led me astray for burgers and fries. Service is prompt and the facility is clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger and Fries, Cheeseburger

Francis Widomski

We live the burgers in there.i get it with lettuce wrap.the fresh are good too.the cashiers are always friendly.

Parking: Parking is good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger and Fries, Bacon Burger

Ethan Barnes

Best restaurant ever, burgers very good, fries good

Parking: Very good parking lot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Five Guys Style

Darryl Miller

I sold my yacht for a burger. It was decent.

Jeffrey Durr

Very fast great service

Atmosphere: 5

Food: 5

Service: 5

Jason Lautrup

Always great food!

Atmosphere: 5

Food: 5

Service: 5

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