Panera Bread

4821 Commercial Dr, New Hartford
(315) 768-1702

Recent Reviews

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Penny

This is for anyone who deals with a rude employee. I was treated very disrespectful today. Did I make a huge stink over it ? No. I could have but chose to quietly ask the girl if I could speak to her before I left. I did this away from her coworkers so I didn't embarrass her too much. I explained the issue and that I didn't deserve what she said. She apologized immediately and that was that. I hope she thinks twice about doing this again. These employees need to realize that if it wasn't for the customers they wouldn't have that job.

Atmosphere: 5

Food: 5

Service: 1

Sky Moran

Good food, great service, expensive $$$, a little confusing and dirty

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Sourdough Bread Bowl, Broccoli Cheddar Soup

Darryl Miller

It's a Panera bread. It has the same things as all the other ones

D H

They always seem over busy and seem like asking a question " which takeout container do I pick for my bread bowl" is inconvenient for them.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Mac & Cheese

Andrew

I don't know what it is with their mac and cheese, but when it's hard, cold pasta in a cup of runny cheese water, it makes it more of a soup that isn't worth the $13.

Atmosphere: 2

Food: 2

Service: 2

Chris “Toby” Douglas

Too expensive and way too tiny portions

Parking: I won't eat there again Disappointed

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Sierra Turkey Half Sandwich w Bowl of Broccoli Cheddar Soup

Joe Zielinski

We ordered, dine-in, two coffees, a sandwich and a toasted bagel. Sandwich served quickly … and completely eaten while I was still waiting for my bagel almost 15 minutes later. When I asked if I’d be getting my bagel soon, I was told “Sorry … but she’s working on orders for 18 bagels.” While getting my refund, realized why my puny eat-in order was of no importance at all to them … they would rather I wait than their big-order on-line customers (see photo - pick-up rack chocked full of others’ big orders).

PS: Business seemed uncharacteristically slow … snowstorm had dining room way less than half full. And their only excuse for their 5-person cooking staff’s lack of customer satisfaction was a clearly unsympathetic “sorry … we’re doing the best we can, sir.” Riiiiight … for your big-ticket customers you are.

Atmosphere: 2

Food: 2

Service: 1

Colleen Marshall

There is no customer service at all, the soup was warm and sandwich was not hot either

Atmosphere: 1

Food: 2

Service: 1

Corrie Clark

Not a good experience today. We were there around 1145 and they were out of things. Crazy. Was disappointed

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Broccoli Cheddar

William J

Sunday 10 AM...Let's have no bagels.

Food: 1

George Salamanchuk

Expensive but awesome food

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Soup, Broccoli Cheddar Soup

Debbie Kiefer

I love everything about Panera Bread. The food is consistently excellent and the service is great.

Atmosphere: 5

Food: 5

Service: 5

Cindy Brown

Always love the food at

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Green Goddess Cobb Salad, Turkey Sandwich, Soup, Sandwich and Salad, Greek Salad, Fuji Apple Chicken Salad

Brax Atikus

Bread is always fresh
Can't go wrong with their soups

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Broccoli Cheddar

Kirk O.

Always great

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Sandwich

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