Panera Bread
4821 Commercial Dr, New Hartford
(315) 768-1702
Recent Reviews
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This is for anyone who deals with a rude employee. I was treated very disrespectful today. Did I make a huge stink over it ? No. I could have but chose to quietly ask the girl if I could speak to her before I left. I did this away from her coworkers so I didn't embarrass her too much. I explained the issue and that I didn't deserve what she said. She apologized immediately and that was that. I hope she thinks twice about doing this again. These employees need to realize that if it wasn't for the customers they wouldn't have that job.
Atmosphere: 5
Food: 5
Service: 1
Good food, great service, expensive $$$, a little confusing and dirty
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sourdough Bread Bowl, Broccoli Cheddar Soup
It's a Panera bread. It has the same things as all the other ones
They always seem over busy and seem like asking a question " which takeout container do I pick for my bread bowl" is inconvenient for them.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Mac & Cheese
I don't know what it is with their mac and cheese, but when it's hard, cold pasta in a cup of runny cheese water, it makes it more of a soup that isn't worth the $13.
Atmosphere: 2
Food: 2
Service: 2
Too expensive and way too tiny portions
Parking: I won't eat there again Disappointed
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sierra Turkey Half Sandwich w Bowl of Broccoli Cheddar Soup
We ordered, dine-in, two coffees, a sandwich and a toasted bagel. Sandwich served quickly … and completely eaten while I was still waiting for my bagel almost 15 minutes later. When I asked if I’d be getting my bagel soon, I was told “Sorry … but she’s working on orders for 18 bagels.” While getting my refund, realized why my puny eat-in order was of no importance at all to them … they would rather I wait than their big-order on-line customers (see photo - pick-up rack chocked full of others’ big orders).
PS: Business seemed uncharacteristically slow … snowstorm had dining room way less than half full. And their only excuse for their 5-person cooking staff’s lack of customer satisfaction was a clearly unsympathetic “sorry … we’re doing the best we can, sir.” Riiiiight … for your big-ticket customers you are.
Atmosphere: 2
Food: 2
Service: 1
There is no customer service at all, the soup was warm and sandwich was not hot either
Atmosphere: 1
Food: 2
Service: 1
Not a good experience today. We were there around 1145 and they were out of things. Crazy. Was disappointed
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Broccoli Cheddar
Sunday 10 AM...Let's have no bagels.
Food: 1
Restaurantji Recommends
Expensive but awesome food
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Soup, Broccoli Cheddar Soup
I love everything about Panera Bread. The food is consistently excellent and the service is great.
Atmosphere: 5
Food: 5
Service: 5
Always love the food at
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Green Goddess Cobb Salad, Turkey Sandwich, Soup, Sandwich and Salad, Greek Salad, Fuji Apple Chicken Salad
Bread is always fresh
Can't go wrong with their soups
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar
Always great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
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