Wendy's

8505 Seneca Tpke, New Hartford
(315) 732-4265

Recent Reviews

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Kay Lindsay

Waited 10 minutes for 2 cold egg, cheese and bacon mcmuffin.

Atmosphere: 3

Food: 2

Service: 3

Vadym Dorofii

I’m waiting 20 min for order

Atmosphere: 1

Service: 1

Darryl Miller

This is a Wendy's and it's 2025. I don't really need to elaborate I think

Atmosphere: 3

Food: 3

Service: 3

Michele Nelson

Updated review. Went on 1/6/25. Had to wait 3-4 minutes to order in drive-thru, but I was the only car there. Ordered a Dave's single with no mayo and extra pickle. Received mayo, no extra pickles and a hard roll that crumbled and fell apart. It was gross.

Atmosphere: 1

Food: 1

Service: 2

Tyler Meeker

Do not go here they serve old french fries that taste like they have been sitting a while and will also give you a medium when you order a large. As a bonus if you order Dr. Pepper for a drink it will faintly taste like it should, the other flavor I'm going to assume is mold from the machine not being cleaned.

Ellsworth Rhedrick

They need to get rid of those fake nuggets and get real prime chicken.

Atmosphere: 3

Food: 3

Service: 3

Digital Decay

Order food on the app and still stuck waiting in line with absolutely nobody in front of me for over 20 minutes. The fries are not edible. They should have been thrown away a long time ago. The buns are classically stale. It's hilarious that Wendy's has spent money on the logo when they could just have stale bread and everyone would know what place you're talking about. Oh and then they also don't put bacon on the things that you ordered that should have bacon on them.

Atmosphere: 1

Food: 1

Service: 1

christina bruno

This was disrespectful I have been waiting for over 30 minutes in the drive thru 5 cars in the line and they cam back gave us the worng order then complained about it and then forgot straws and had verry rude workers. Never coming here again

Atmosphere: 1

Food: 2

Service: 1

Dawn Burrows

Asked if frosty was peanut free and worker sarcastic said I don't know and when asked again asked if we wanted one in a rude tone.

Service: 1

Sarah Potter

Ordered two chicken sandwiches, they were raw on the inside. My son swallowed his first bite. A couple hours later he had a headache and then was sick in the bathroom all night. These people just don't care. I called to get a refund and the store manager told me they have a no refund policy but if I wanted he would remake the meal. What a joke and no thank you! Your going to end up really hurting someone or end up killing them with food poisoning. Reported to the Health Department but I doubt they will do anything.

Atmosphere: 1

Food: 1

Service: 1

Christopher Walz

I just had the worst experience ever at this Wendy’s. Me and my daughter wanted to go through the drive-through for a late dinner. When we got there, we waited in line for over five minutes for one car possibly more. Then they pulled up real fast and ordered a biggie bag And drove right off in 30 seconds or less. So we pull up and we were waiting for 10 minutes before we started complaining and then the person on drive-through spoke up and tried to say there was only two people working. So we waited five more minutes and cars were pulling up and driving off. So we decided to go inside and order our food when we got our food. My daughter’s order was wrong. She ordered a loaded fry and they gave her fries. But we didn’t want the argument so we just decided to go with it. We got out to the car and she ate her burger and I ate my junior Bacons. I went to open my chili to eat it and found out that it was only 1/3 full. This was obviously because of the argument that we had from waiting so long, so I presented my cup of chili to the counter girl and told her it wasn’t full. Please fill it up and she did. So I put the top back on and begin to leave without any problem whatsoever. Then as we were going through the door, the manager yelled out that I was a liar. The truth is that I feel like we were targets of racism. Everyone in their store is black and we are Caucasian and I feel like we were treated differently because of our skin color. This is a terrible place to eat anymore sinceD.E.I. Wendy’s has really gone downhill.

Atmosphere: 1

Food: 1

Service: 1

Stacey Smith

Be prepared to spend half your day in the drive- thru. It goes a little something like this...
Wait in line which is not moving... FINALLY get up to the order box to hear "just a moment"... 10 minutes later a person comes on to take your order... Wait in line even longer... Slowly make your way to the food window to wait even more... Then hear the dreaded "we're going to have to to ask you to pull forward"... Wait an eternity... FINALLY, almost a whole hour later fresh hot food! But wait... THEY FORGOT THE FRIES!!! And repeat!
This is my typical experience with this Wendy's and probably yours too!

Atmosphere: 1

Food: 2

Service: 1

Courtney Pell

To the pink and blonde haired female worker, maybe spend less time on your vape when handling food. Also take 30 seconds to look at someone before calling them sir. Rude af

Atmosphere: 1

Food: 3

Service: 1

Andrea Shantal

Slow service, made us pull up cuz they dropped our food after a 40 minute wait!!

George Salamanchuk

My order was wrong .My sons order was wrong.The customer next to us had to return his as well.This not the first time either. It's not just the lost of customer service , the prices are totally out of control. The lobby was empty only 3 customers besides my son and myself during lunch.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Wendy's Hot & Crispy Fries, Spicy Chicken Sandwich Combo

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