Dear indian lady that made my sandwich today, what did i do to you. Why did my $15 sandwich only had two pieces of chicken.
Atmosphere: 1
Food: 1
Service: 1
Ima Leo
I think it’s the worst panera from USA which I be seen. Absolutely crowded, loud, ultra small cramped like street kebab cafe, people are sitting and talking one to each other to your ears, from morning till closing time there are sitting homeless people. Some of staff not kind. Tables are always dirty, and furniture is in holes and old. Dirty carpet. No tables outside even if it’s under roof and it’s summer time. Plastic forks, knives, spoons are always empty.
Ruma Luna
I love Panera generally and, I’ve been to hundreds of Panera bread, BUt this place is too small, YES to the staff, they are nice and service is fast! But if about this place by itself it’s too busy, too crowded. No place to sit around 11am. No chance to listen a silence. Everyone is talking loud on the phone or to each other. It was like oh bazaar…
Allison Goode
Pretty disappointed. Ordered a Southwest Salad at 5:38pm via kiosk. We don’t live near NOT live in the area, but were coming from a medical appt. Decided to fulfill a craving. My daughter got an Italian Steak & Mozz sandwich and I got the salad. Decided I’d be patient and wait until I got home to savor it, to discover: no tortilla strips. I tried calling 3x in-a-row, but you also don’t answer the phone. We live on the South Shore. Pretty upsetting experience
MOHAMMED ALI
Manager isn’t friendly
Ramija Alam
Never had any problems with my local Panera until today. Not a single familiar face and everyone was either rude or rushing you or both. There were only two orders on the board one of which was mine and there were only a few people dining in, so not sure why they were rushing if it wasn’t so busy. I try to be empathetic when a cashier isn’t very pleasant especially from the start of a transaction, but to go home and see the state of my 4 breakfast sandwiches was appalling. Called the store to make my complaint and I spoke with the manager, Robin, who took my name down and offered to remake the sandwiches for me. I appreciated this, but this is inconvenient when the order should have been made properly the first time. Their breakfast sandwiches are a common Sunday meal at my house and for them to come like this today in addition to the unfriendly service, was very disappointing.
Food: 1
Service: 1
Mohammad Kabir
The manager Mr Robin is very rude. We are group of 20-25 people come every weekend for breakfast when Mr Robin and Mehak fever Never say good morning never smile very unfriendly. This morning 8/24/2025 we were waiting to open the door so we can get in and have our breakfast. Mr Robin open door and just walked away didn’t say any word. We saw other managers they always greeted people.
Atmosphere: 1
Food: 1
Service: 1
Kazi A.
Service is very bad. Workers behave rude. someone's opened the door in the morning I was waiting for opening the door, the guy came he did not say even hello. They had empty milk , they didn’t fill, when I asked for refill some taking order, someone making food and no one want to listen to me. I asked the manger even he did not help and showed to go cash register to fill milk though cash register was busy to get order only. So bad.
Atmosphere: 2
Food: 2
Service: 1
ireemann smith
So I love buying from Panera bread but today changed my mind from ever going back to this store the new Hyde park store. As I sat and watched a lady sat in the corner and brushed her hair take the hair from the brush and rest it on the table brushed her hair again and pulled her hair from the brush and again put on the table I called the store and spoke with the manager who explained that the lady is a customer and she buys food there everyday so there’s nothing wrong with her coming here hair in the restaurant and she’s not in the back where food is being prepared I then said to him but this is a public area where people are sitting and eating food and someone is combing their hair the manager said there is nothing wrong with her combing her hair in a open area hair blowing around because someone decided to use the eating area of a public restaurant as there hairdressing area I was sick to my stomach and I will make sure that the department of health knows about this
FR
Heard Panera is switching to frozen bread, idk if they have here but it tastes like it, though the quality of food is much worse than what it used to be to begin with. Also saw a line of ants in the bathroom.
Broccoli Cheddar Soup is a one of the most flavored signatures in this place Many restaurants tried to copy it but no way And also the dine-in is more flavorful than the to-go cup
And the offer of the coffee subscription is great 8.99 a month for endless hot coffee ice coffee or green te lemonade Rhis offer is so great if you go there frequently
And you can order earlier by the phone app and just go for pick up faster and easier and bo wait
Atmosphere: 5
Food: 5
Service: 5
Cindy B.
4/23/25 Place was clean enough for a quick sandwich place. However the baguette I got as my side was stale. Didn’t even want to bother to ask for another one. The girl that rang me up was very nice though. Also felt like a bother asking for paper to wrap the rest of my sandwich to go
Atmosphere: 4
Food: 2
Service: 4
Laren Espositio
We ordered soup and salad got hard bread wasrnt fresh the girl ended up giving us two end pieces finally the manager came put and fixed it you spend your money to get treated like they bought it for you horrible won't go back there again
Atmosphere: 1
Food: 1
Service: 1
Dhaval
Paid $40 for 3 items and asked for an extra bread and said I need to pay. Disgusting customer service, employees are always judging and never happy when serving the food.
Atmosphere: 1
Food: 1
Service: 1
Tay Smith
Takes them for er to deliver even tho it's 20 mins away. And a lot of the times there's something missing from my green goddesses salad
Dear indian lady that made my sandwich today, what did i do to you. Why did my $15 sandwich only had two pieces of chicken.
Atmosphere: 1
Food: 1
Service: 1
I think it’s the worst panera from USA which I be seen. Absolutely crowded, loud, ultra small cramped like street kebab cafe, people are sitting and talking one to each other to your ears, from morning till closing time there are sitting homeless people. Some of staff not kind. Tables are always dirty, and furniture is in holes and old. Dirty carpet. No tables outside even if it’s under roof and it’s summer time. Plastic forks, knives, spoons are always empty.
I love Panera generally and, I’ve been to hundreds of Panera bread, BUt this place is too small, YES to the staff, they are nice and service is fast!
But if about this place by itself it’s too busy, too crowded. No place to sit around 11am. No chance to listen a silence. Everyone is talking loud on the phone or to each other. It was like oh bazaar…
Pretty disappointed. Ordered a Southwest Salad at 5:38pm via kiosk. We don’t live near NOT live in the area, but were coming from a medical appt. Decided to fulfill a craving. My daughter got an Italian Steak & Mozz sandwich and I got the salad. Decided I’d be patient and wait until I got home to savor it, to discover: no tortilla strips. I tried calling 3x in-a-row, but you also don’t answer the phone. We live on the South Shore. Pretty upsetting experience
Manager isn’t friendly
Never had any problems with my local Panera until today. Not a single familiar face and everyone was either rude or rushing you or both. There were only two orders on the board one of which was mine and there were only a few people dining in, so not sure why they were rushing if it wasn’t so busy. I try to be empathetic when a cashier isn’t very pleasant especially from the start of a transaction, but to go home and see the state of my 4 breakfast sandwiches was appalling. Called the store to make my complaint and I spoke with the manager, Robin, who took my name down and offered to remake the sandwiches for me. I appreciated this, but this is inconvenient when the order should have been made properly the first time. Their breakfast sandwiches are a common Sunday meal at my house and for them to come like this today in addition to the unfriendly service, was very disappointing.
Food: 1
Service: 1
The manager Mr Robin is very rude. We are group of 20-25 people come every weekend for breakfast when Mr Robin and Mehak fever
Never say good morning never smile very unfriendly.
This morning 8/24/2025 we were waiting to open the door so we can get in and have our breakfast. Mr Robin open door and just walked away didn’t say any word. We saw other managers they always greeted people.
Atmosphere: 1
Food: 1
Service: 1
Service is very bad. Workers behave rude. someone's opened the door in the morning I was waiting for opening the door, the guy came he did not say even hello. They had empty milk , they didn’t fill, when I asked for refill some taking order, someone making food and no one want to listen to me. I asked the manger even he did not help and showed to go cash register to fill milk though cash register was busy to get order only. So bad.
Atmosphere: 2
Food: 2
Service: 1
So I love buying from Panera bread but today changed my mind from ever going back to this store the new Hyde park store. As I sat and watched a lady sat in the corner and brushed her hair take the hair from the brush and rest it on the table brushed her hair again and pulled her hair from the brush and again put on the table I called the store and spoke with the manager who explained that the lady is a customer and she buys food there everyday so there’s nothing wrong with her coming here hair in the restaurant and she’s not in the back where food is being prepared I then said to him but this is a public area where people are sitting and eating food and someone is combing their hair the manager said there is nothing wrong with her combing her hair in a open area hair blowing around because someone decided to use the eating area of a public restaurant as there hairdressing area I was sick to my stomach and I will make sure that the department of health knows about this
Heard Panera is switching to frozen bread, idk if they have here but it tastes like it, though the quality of food is much worse than what it used to be to begin with. Also saw a line of ants in the bathroom.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Broccoli Cheddar Soup is a one of the most flavored signatures in this place
Many restaurants tried to copy it but no way
And also the dine-in is more flavorful than the to-go cup
And the offer of the coffee subscription is great 8.99 a month for endless hot coffee ice coffee or green te lemonade
Rhis offer is so great if you go there frequently
And you can order earlier by the phone app and just go for pick up faster and easier and bo wait
Atmosphere: 5
Food: 5
Service: 5
4/23/25 Place was clean enough for a quick sandwich place. However the baguette I got as my side was stale. Didn’t even want to bother to ask for another one. The girl that rang me up was very nice though. Also felt like a bother asking for paper to wrap the rest of my sandwich to go
Atmosphere: 4
Food: 2
Service: 4
We ordered soup and salad got hard bread wasrnt fresh the girl ended up giving us two end pieces finally the manager came put and fixed it you spend your money to get treated like they bought it for you horrible won't go back there again
Atmosphere: 1
Food: 1
Service: 1
Paid $40 for 3 items and asked for an extra bread and said I need to pay. Disgusting customer service, employees are always judging and never happy when serving the food.
Atmosphere: 1
Food: 1
Service: 1
Takes them for er to deliver even tho it's 20 mins away. And a lot of the times there's something missing from my green goddesses salad
Food: 3
Service: 2
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