Great staff. Great service. Great pastries. I come here every year on St Joseph's Day to pick up the traditional Zeppole di San Giuseppe.
Atmosphere: 5
Food: 5
Service: 5
Shomik Das
I have been coming to this bakery for over two decades. While the place has changed, the quality of the bread and pastries have been constant. They have a good selection and at great prices. The staff tends to be very welcoming and helpful along with professional and the atmosphere is very intimate even with you just buying your goods and leaving. I highly recommend visiting here for your bakery needs.Dietary restrictions: You can inquire about any dietary restrictions you have and they do have some options available depending on your unique needs.Parking: They have a small parking lot available in the front and there is ample parking behind the store as well.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Custard Filled
Eileen Gallagher
My mother has been going to this bakery for many years. Her favorites are the saviardi cookies, apple pie, and of course the cannoli! Through the years the owner and the lovely people working there have always been very friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
Michael Rotolo
As I write this my hands are still trembling from the emotional upset of being assaulted by the owner for returning a cake I recently purchased from Polito Bakery.I was physically attacked and spit at by the owner as I was run out of the store fleeing for my safety as he cursed me out threatening to kill me!I am completely serious!I even went to the 3rd Precinct Police Station just a couple of blocks away to report the incident. The owner is definitely unhinged and according to the police committed a crime by spitting at me and threatening violence. And to think all because I criticized a carrot cake for being too dry!Needless to say any store owner that would behave so egregiously, even criminally, deserves to be avoided at all costs. The joke is I didn't even ask for a full refund, I just asked for some exchange-- the cake was inedible and cost $28, nobody at the party liked it and most of what was cut was tossed into the trash. I asked for $20 worth of something else despite my inconvenience and the impact on the party, figuring he could keep $8 to cover his ingredients but this guy does not know how to treat customers!Clearly, I will NEVER patronize his bakery again and suggest that you don't either! Even if you're not met with violence the baking is just not good.
Atmosphere: 1
Food: 1
Service: 1
Nancy Q.
Very disappointed. I picked up our holiday pastries and opened the box to a smashed up mess. Do you want them in the same box the girl behind the counter asked?! Honey if they don't fit nicely into the box then box them up properly! That is your job to know this. This is for Christmas for crying out loud why would you throw peoples pastries into a box like this, upside down and sideways?! The girls behind the counter were pretty rude as well. We should've left when we heard the girl with the glasses snap on the elderly couple in front of us. Upon trying to salvage some of this mess I tasted a fruit tart that was soggy and stale this is not this Polito's that I used to know.
Gio Mangano
I was in here for the first time today and had a pleasant young lady help me and I enjoyed their delicious butter cookies ? and coffee.
Atmosphere: 5
Food: 5
Service: 5
Bill Just Bill
always grab the butter cookies and almond biscotti! the best on long island.
Michael R.
If it was possible to give to give zero stars I would.... let me explain-- As I write this my hands are still trembling from the emotional upset of being assaulted by the owner for returning a cake I recently purchased from Polito Bakery. I was physically attacked and spit at by the owner as I was run out of the store fleeing for my safety as he cursed me out threatening to kill me! I am completely serious! I even went to the 3rd Precinct Police Station just a couple of blocks away to report the incident. The owner is definitely unhinged and according to the police committed a crime by spitting at me and threatening violence. And to think all because I criticized a carrot cake for being too dry! Needless to say any store owner that would behave so egregiously, even criminally, deserves to be avoided at all costs. The joke is I didn't even ask for a full refund, I just asked for some exchange-- the cake was inedible and cost $28, nobody at the party liked it and most of what was cut was tossed into the trash. I asked for $20 worth of something else despite my inconvenience and the impact on the party, figuring he could keep $8 to cover his ingredients but this guy does not know how to treat customers! Clearly, I will NEVER patronize his bakery again and suggest that you don't either! Even if you're not met with violence the baking is just not good.
Nick Fiacco
Polito has some of the best Italian bread on Long Island, definitely recommend
Top Reviewer
The pastries were average, the prices were higher than they should be. Honestly, if you put their pastries next to the ones you can get at King Kullen, I don't think anyone could tell the difference. The prices at KK are much better and service at KK is actually better too.
Do not shop at this bakery. The cakes are terrible. The owner is mean and crazy and the counter girl is rude and shouldn’t be working with the public. Maybe they should put her in the back to just clean. Go somewhere else like LuLu’s or even Dunkin’ doughnuts. And I think I saw a roach on the counter.
Ryan J
The owner is a complete loose cannon with a couple screws loose. I entered the bakery as a vendor this afternoon, after a few minutes of waiting for customers to be attended to I approached the counter and greeted him normally and announced my business at the bakery. He somehow interpreted that as me embarrassing him in front of his customers. As I continued to ask him questions that I have to ask prior to doing any service his rage became apparent. Demanding me to do service (In an aggravated tone) and treating me terribly while doing so. I even apologized and assured him that I did not intend to embarrass him in front of customers. To no avail he continued to be rude and demeaning. I then told him I will not be doing the service today because I don't appreciate the way I'm being treated, this is when he burst out into a full blown temper tantrum. Ripping my paper out of my hand then Screaming and cursing at me until I left the bakery. As I was walking out he also had a final remark which I will not quote what he said. If I could give this place 0 stars I totally would. And to the owner I’ll pray for you.
Joseph Gonzalez
They don’t even deserve one star…Terrible service, on the phone with a business associate who went in to do a service for them.He repeatedly was ridiculed and cussed at.The owner sounded so little projecting all of his anger on an innocent man trying to do his JOB. Absolutely disgusting behavior and very vile words.I can see why this place has bad reviews and I even saw fellow reviewers saying they had a problem with rudeness of the staff.This place stinks, go to a bakery where they take pride in what they do and treat other humans with some dignity and respect! Terrible
Jim Papritan
A must stop bakery.Try their Sesame Cookies
Linda Humbert
We have been customers for years. I was in yesterday to purchase a layer cake. I asked if it was fresh and made the same day, and I was assured that all the cakes were made that day. The cake was as stale as could be. My guests and I did not even finish our portion, and the rest was thrown away. There was nobody in the bakery, but when I asked the girl, she really didn't even care. I've had her in the past, and she always has a bad attitude. Very disappointed!
Great staff. Great service. Great pastries. I come here every year on St Joseph's Day to pick up the traditional Zeppole di San Giuseppe.
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this bakery for over two decades. While the place has changed, the quality of the bread and pastries have been constant. They have a good selection and at great prices. The staff tends to be very welcoming and helpful along with professional and the atmosphere is very intimate even with you just buying your goods and leaving. I highly recommend visiting here for your bakery needs.Dietary restrictions: You can inquire about any dietary restrictions you have and they do have some options available depending on your unique needs.Parking: They have a small parking lot available in the front and there is ample parking behind the store as well.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Custard Filled
My mother has been going to this bakery for many years. Her favorites are the saviardi cookies, apple pie, and of course the cannoli! Through the years the owner and the lovely people working there have always been very friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
As I write this my hands are still trembling from the emotional upset of being assaulted by the owner for returning a cake I recently purchased from Polito Bakery.I was physically attacked and spit at by the owner as I was run out of the store fleeing for my safety as he cursed me out threatening to kill me!I am completely serious!I even went to the 3rd Precinct Police Station just a couple of blocks away to report the incident. The owner is definitely unhinged and according to the police committed a crime by spitting at me and threatening violence. And to think all because I criticized a carrot cake for being too dry!Needless to say any store owner that would behave so egregiously, even criminally, deserves to be avoided at all costs. The joke is I didn't even ask for a full refund, I just asked for some exchange-- the cake was inedible and cost $28, nobody at the party liked it and most of what was cut was tossed into the trash. I asked for $20 worth of something else despite my inconvenience and the impact on the party, figuring he could keep $8 to cover his ingredients but this guy does not know how to treat customers!Clearly, I will NEVER patronize his bakery again and suggest that you don't either! Even if you're not met with violence the baking is just not good.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed. I picked up our holiday pastries and opened the box to a smashed up mess. Do you want them in the same box the girl behind the counter asked?! Honey if they don't fit nicely into the box then box them up properly! That is your job to know this. This is for Christmas for crying out loud why would you throw peoples pastries into a box like this, upside down and sideways?! The girls behind the counter were pretty rude as well. We should've left when we heard the girl with the glasses snap on the elderly couple in front of us. Upon trying to salvage some of this mess I tasted a fruit tart that was soggy and stale this is not this Polito's that I used to know.
I was in here for the first time today and had a pleasant young lady help me and I enjoyed their delicious butter cookies ? and coffee.
Atmosphere: 5
Food: 5
Service: 5
always grab the butter cookies and almond biscotti! the best on long island.
If it was possible to give to give zero stars I would.... let me explain-- As I write this my hands are still trembling from the emotional upset of being assaulted by the owner for returning a cake I recently purchased from Polito Bakery. I was physically attacked and spit at by the owner as I was run out of the store fleeing for my safety as he cursed me out threatening to kill me! I am completely serious! I even went to the 3rd Precinct Police Station just a couple of blocks away to report the incident. The owner is definitely unhinged and according to the police committed a crime by spitting at me and threatening violence. And to think all because I criticized a carrot cake for being too dry! Needless to say any store owner that would behave so egregiously, even criminally, deserves to be avoided at all costs. The joke is I didn't even ask for a full refund, I just asked for some exchange-- the cake was inedible and cost $28, nobody at the party liked it and most of what was cut was tossed into the trash. I asked for $20 worth of something else despite my inconvenience and the impact on the party, figuring he could keep $8 to cover his ingredients but this guy does not know how to treat customers! Clearly, I will NEVER patronize his bakery again and suggest that you don't either! Even if you're not met with violence the baking is just not good.
Polito has some of the best Italian bread on Long Island, definitely recommend
The pastries were average, the prices were higher than they should be. Honestly, if you put their pastries next to the ones you can get at King Kullen, I don't think anyone could tell the difference. The prices at KK are much better and service at KK is actually better too.
Restaurantji Recommends
Do not shop at this bakery. The cakes are terrible. The owner is mean and crazy and the counter girl is rude and shouldn’t be working with the public. Maybe they should put her in the back to just clean. Go somewhere else like LuLu’s or even Dunkin’ doughnuts. And I think I saw a roach on the counter.
The owner is a complete loose cannon with a couple screws loose. I entered the bakery as a vendor this afternoon, after a few minutes of waiting for customers to be attended to I approached the counter and greeted him normally and announced my business at the bakery. He somehow interpreted that as me embarrassing him in front of his customers. As I continued to ask him questions that I have to ask prior to doing any service his rage became apparent. Demanding me to do service (In an aggravated tone) and treating me terribly while doing so. I even apologized and assured him that I did not intend to embarrass him in front of customers. To no avail he continued to be rude and demeaning. I then told him I will not be doing the service today because I don't appreciate the way I'm being treated, this is when he burst out into a full blown temper tantrum. Ripping my paper out of my hand then Screaming and cursing at me until I left the bakery. As I was walking out he also had a final remark which I will not quote what he said. If I could give this place 0 stars I totally would. And to the owner I’ll pray for you.
They don’t even deserve one star…Terrible service, on the phone with a business associate who went in to do a service for them.He repeatedly was ridiculed and cussed at.The owner sounded so little projecting all of his anger on an innocent man trying to do his JOB. Absolutely disgusting behavior and very vile words.I can see why this place has bad reviews and I even saw fellow reviewers saying they had a problem with rudeness of the staff.This place stinks, go to a bakery where they take pride in what they do and treat other humans with some dignity and respect! Terrible
A must stop bakery.Try their Sesame Cookies
We have been customers for years. I was in yesterday to purchase a layer cake. I asked if it was fresh and made the same day, and I was assured that all the cakes were made that day. The cake was as stale as could be. My guests and I did not even finish our portion, and the rest was thrown away. There was nobody in the bakery, but when I asked the girl, she really didn't even care. I've had her in the past, and she always has a bad attitude. Very disappointed!