The baristas here are always pleasant and helpful! Whether you order on the app or in person, everything comes out relatively quickly and coffee is always hot! ☕️ the dining area is well maintained and clean so if you prefer to stay and enjoy your coffee and/or meal, it's a nice place to do so.
Atmosphere: 5
Food: 5
Service: 5
Hhi
This is honestly one of the worst Dunkins I've been at and it's not even the staff they're friendly, but the main issue is the service and how long they take to make the orders. After waiting just about 10 minutes for an iced caramel coffee with cold foam the coffee was far too bitter, there was hardly any cold foam in it at all and it was all around horrible.
Atmosphere: 4
Food: 3
Service: 2
Hilary Manser
I could not believe how filthy this Dunkin was! The bathroom was so bad. It absolutely hadn't been cleaned in a long time. The staff was rude and the wait was long (for a simple cup of coffee). I've honestly never seen any Dunkin location as bad as this one. Less than one star.
Brian Magee
Great food, great service!
Atmosphere: 5
Food: 5
Service: 5
Pickles In a Jar
Alissa always makes my day! Her professionalism, humor, and smile is amazing!
Atmosphere: 5
Food: 5
Service: 5
chris beeg
This place was clean and the staff was friendly, I got a regular coffee with half and half and my wife got an iced latte with 1 sugar and 4 cream. Well they put 4 plus sugars in hers and it was so thick at the bottom with sugar it was ridiculous. And my regular coffee was probably the worst coffee I have ever had. It tasted terrible and had so much half and half in it it was undrinkable and lukewarm. I couldn't go back because I was already on the the thruway when I opened it. Maybe just a one time thing, maybe a new person working, but I probably won't stop here next time I'm upstate.
Atmosphere: 4
Food: 2
Service: 5
Chris Williams
Great food
Atmosphere: 5
Food: 5
Service: 5
L'Destiney Barton
Disappointing Experience with Assistant Manager James
I’ve been a loyal customer at this Dunkin’ for the past two weeks, ordering the same coffee every morning without issue. The front register staff, including Manager Elisa, have always been really warm and welcoming.
However, this morning at 7:24 am I had a frustrating experience with the assistant manager, James. From the moment he took my order, he was noticeably rude, pressing the register buttons aggressively and making me repeat myself unnecessarily. His attitude made me feel like I didn’t belong, as if my order didn’t matter. It was uncomfortable and unprofessional.
I was so put off by his behavior that I decided to walk away without completing my purchase. Since Dunkin is part of my morning routine, this experience completely threw off my day. Unfortunately, due to this level of disrepect, I will no longer be spending my money at this location.
I hope management takes this feedback seriously because no customer should be treated this way.
Atmosphere: 2
Food: 3
Service: 1
Chloe Harisis
Slowest dunkin ever. Always order 20 min ahead of time one drink and have never had it ready when I arrive
Dumb Carpenter
Blah... not even close to the original shops, but the bathrooms are generally very clean...
The coffee they served today definitely did not taste like good ole Dunkin’ Doughnuts coffee. More of a bad burnt flavor than anything else. I can only wonder if they substituted something else?
What is happening to the fast food in this country? First Chipotle and now Dunkin!
Food: 1
Betsy's Bits
Great service and food, nice selection of hot and cold drinks
Atmosphere: 5
Food: 5
Service: 5
James Smart
No drive through, but parking has never been an issue. Convenient location and always fast service. I always stop in when I'm in the New Paltz area. Never dissapointed !
Parking: Most convienent location right in the heart of New Paltz !
Atmosphere: 5
Food: 5
Service: 5
Friedlander Construction “Friedlander Construction”
What a poorly run establishment. Unwilling to help you, Terrible atmosphere On top of it all took nine minutes from the time my coffee was ordered for it to be handed to me. Pathetic. I’ll go to a local coffee shop and forget big box chains.
Atmosphere: 1
Food: 1
Service: 1
Kory Waldron
This place can’t seem to figure out how to toast a bagel if their life depended on it. 3rd time this month this was the “toasted bagel” I received.
The baristas here are always pleasant and helpful! Whether you order on the app or in person, everything comes out relatively quickly and coffee is always hot! ☕️ the dining area is well maintained and clean so if you prefer to stay and enjoy your coffee and/or meal, it's a nice place to do so.
Atmosphere: 5
Food: 5
Service: 5
This is honestly one of the worst Dunkins I've been at and it's not even the staff they're friendly, but the main issue is the service and how long they take to make the orders. After waiting just about 10 minutes for an iced caramel coffee with cold foam the coffee was far too bitter, there was hardly any cold foam in it at all and it was all around horrible.
Atmosphere: 4
Food: 3
Service: 2
I could not believe how filthy this Dunkin was! The bathroom was so bad. It absolutely hadn't been cleaned in a long time. The staff was rude and the wait was long (for a simple cup of coffee). I've honestly never seen any Dunkin location as bad as this one. Less than one star.
Great food, great service!
Atmosphere: 5
Food: 5
Service: 5
Alissa always makes my day! Her professionalism, humor, and smile is amazing!
Atmosphere: 5
Food: 5
Service: 5
This place was clean and the staff was friendly, I got a regular coffee with half and half and my wife got an iced latte with 1 sugar and 4 cream. Well they put 4 plus sugars in hers and it was so thick at the bottom with sugar it was ridiculous. And my regular coffee was probably the worst coffee I have ever had. It tasted terrible and had so much half and half in it it was undrinkable and lukewarm. I couldn't go back because I was already on the the thruway when I opened it. Maybe just a one time thing, maybe a new person working, but I probably won't stop here next time I'm upstate.
Atmosphere: 4
Food: 2
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Disappointing Experience with Assistant Manager James
I’ve been a loyal customer at this Dunkin’ for the past two weeks, ordering the same coffee every morning without issue. The front register staff, including Manager Elisa, have always been really warm and welcoming.
However, this morning at 7:24 am I had a frustrating experience with the assistant manager, James. From the moment he took my order, he was noticeably rude, pressing the register buttons aggressively and making me repeat myself unnecessarily. His attitude made me feel like I didn’t belong, as if my order didn’t matter. It was uncomfortable and unprofessional.
I was so put off by his behavior that I decided to walk away without completing my purchase. Since Dunkin is part of my morning routine, this experience completely threw off my day. Unfortunately, due to this level of disrepect, I will no longer be spending my money at this location.
I hope management takes this feedback seriously because no customer should be treated this way.
Atmosphere: 2
Food: 3
Service: 1
Slowest dunkin ever. Always order 20 min ahead of time one drink and have never had it ready when I arrive
Blah... not even close to the original shops, but the bathrooms are generally very clean...
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
The coffee they served today definitely did not taste like good ole Dunkin’ Doughnuts coffee. More of a bad burnt flavor than anything else. I can only wonder if they substituted something else?
What is happening to the fast food in this country? First Chipotle and now Dunkin!
Food: 1
Great service and food, nice selection of hot and cold drinks
Atmosphere: 5
Food: 5
Service: 5
No drive through, but parking has never been an issue. Convenient location and always fast service. I always stop in when I'm in the New Paltz area. Never dissapointed !
Parking: Most convienent location right in the heart of New Paltz !
Atmosphere: 5
Food: 5
Service: 5
What a poorly run establishment. Unwilling to help you, Terrible atmosphere On top of it all took nine minutes from the time my coffee was ordered for it to be handed to me. Pathetic. I’ll go to a local coffee shop and forget big box chains.
Atmosphere: 1
Food: 1
Service: 1
This place can’t seem to figure out how to toast a bagel if their life depended on it. 3rd time this month this was the “toasted bagel” I received.
Atmosphere: 1
Food: 1
Service: 1
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