Carvel
5 Quaker Ridge Rd, New Rochelle
(914) 738-5222
Recent Reviews
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Ordered cakes here many times, always on time, always perfect. the best location for ice cream cakes! Everyone is super nice
Love this carvel because of the owners, Jessica and her hubby. They are always so kind and so helpful. I own a business and buy cakes for all my staff on their birthdays. I always order a cake day before needed and custom the cake per my staff’s preference. Cake is always made exactly as requested, always so fast, and always so good.
Nice clean place. Jessica is very helpful and there is new soft ice cream flavors. With plenty of parking.
Love this place! The staff is absolutely AMAZING!!! The store is clean and LOVE love LOVE the soft serve pistachio, only place i can find my favorite ice cream in soft serve
Needed a last minute cake for my god daughter hitting a six months todays
. I was placing the order on uber eats and had very limited options on customer writing. We did not have time to go pick it up and do it in person, so I called and had the pleasure of connecting with Julio. He went above and beyond to help us. Truly an amazing worker!!!
frost on ice. cream amount served is terrible. pleas just buy a cake . ugh. i managed some carvels.
It’s a vibe!
Atmosphere: 5
Food: 5
Service: 5
First off I’d like to say I never come here. I received an email for a free small birthday cone so I decided to redeem it on my lunch break from work. I walk next door and show the guy my email and he demands I show him my id. I told him my birthday is literally on Tuesday (the 9th), and he stated again I need to show id and that it says so on the email, Nowhere on the email does it say I need to present an id to redeem a icecream. PICTURE INCLUDED. I luckily had a photo of my id on my phone, so I didn’t have to walk back to work to get it. I showed him my id and he proceeded to ask me “is that really you” are you serious ?!
What kind of service is this ? I’m only redeeming a small ICECREAM cone! I never come here and this just gave me a reason to not go back! Terrible customer service.
Atmosphere: 5
Food: 5
Service: 1
First off I’d like to say I never come here. I received an email for a free small birthday cone so I decided to redeem it on my lunch break from work. I walk next door and show the guy my email and he demands I show him my id. I told him my birthday is literally on Tuesday (the 9th), and he stated again I need to show id and that it says so on the email, Nowhere on the email does it say I need to present an id to redeem a icecream. PICTURE INCLUDED. I luckily had a photo of my id on my phone, so I didn’t have to walk back to work to get it. I showed him my id and he proceeded to ask me “is that really you” are you serious ?!
What kind of service is this ? I’m only redeeming a small ICECREAM cone! I never come here and this just gave me a reason to not go back! Terrible customer service.
Atmosphere: 5
Food: 5
Service: 1
A very clean and cozy family place and your orders are just the way you want them, delighted with the store 100%
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Soft ice cream is always delicious here and Jessica is always with a positive attitude helping out customers. What a BIG plus! ;)
Definitely excellent customer service, the delicious ice cream, the presentation and design that dedicate the maximum to the cake... I recommend this place the best... and not to mention the cleanliness, always taking care of the customers' health. ...highly recommended....
Cannot say enough positive words about this Carvel and Jessica who made a birthday cake for my son! So attentive, detail oriented and helpful with ideas. Firstly, the cake was delicious and looked amazing!! Secondly, Jessica came into store one hour prior to opening so that I could pick up the cake on time for the party. And thirdly, she was extremely patient discussing details of the cake down to the shade of green that we will be using.I will never use any other Carvel but Quaker Ridge Rd :) Thank you!!!
Beautiful and clean store. The service was great and the prices are fantastic.I bought a cake for my family last week and we love very tasty.
Friendly service, so many choices! Guaranteed to improve your day.
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