Their employees are rude and ignore you. They claimed we are not on our daughter's account and refused to let us shop!! We would have spent hundreds of dollars but instead we left empty handed. Go to Sam's Club. It's much friendlier and not as chaotic.
Andrew J.
The products are fine but God forbid you ever have to return something. You can wait in line for 30 minutes and management doesn't care if half that time you're waiting outside in 30 degree temperature like this MLK day. I called the admin staff and 'the managers are on a meeting' is the nonsense I get. In Russia you would at least get hot chocolate.
Tony C.
We live 6 mins away from this location so we're here all the time. The selection is good and the store is well stocked for the most part. There have been occasions where they didn't have kirkland water which is one of the primary reasons why we go here but it is what it is. They do a good job with samples on the weekends. I do wish they looked after the fruit a little better. They often stack the boxes and the ones towards the bottom get crushed. But that's part of the wholesale warehouse experience.
Marvin J.
Terrible customer service Selective at self check out to who's membership card they choose to check for a valid membership, and picture verification. You don't single out individuals.. either you check all or none. That's terrible for business
Kenny L.
The returns line can get quite long. Parking is a bit tight also but fairly large parking lot. They have Costco gas but again those lines are super long as well.
Karen G.
I love this place. I used to work here but at another location. They have everything you need only in Bulk. The did have some samples out. That was my passion was to serve people. Samples I'd give them and then give the coupons for their discounts on their products. I always sold out cause I'm good at promoting.
Leroy D.
Bought 4 tires in March 2023, no problem; car was taken as per the appointment and com.pleted within the hour. Good service when your purchasing tires, not so when you have an appointment and find out that the car has not even been picked for an hour. I am then told that your next after asking where's my car and it still there with the red hat. Todays date. Will warn my friends to go to another more professional Costco
Ann Marie P.
I Purchased lamb chops at this location the expiration date was circled but it within the use by date. It was spoiled. The second occurrence it was salmon with no expiration date and it was spoiled. Please be careful of the meat and fish it could potentially make you very sick or kill you. I returned it. Thank goodness I was the cardholder or they would not refund my money. No one can bring it back on my behalf. NEVER AGAIN will I purchase any meats or fish from them!
Sandip M.
Like typical Costco warehouses this one has good prices, helpful staff and even sells gas at prices 15 or more cents cheaper than regular gas stations.Then why the three stars? Because the store manager and those in charge of inventory need to step up their act. A lot of popular items are frequently out of stock. More so than in neighboring warehouses like Yonkers and Nanuet. Another problem is apparently unique to this New Rochelle location if we're here a few minutes before closing time We see l-o-n-g lines at the check out counters where tempers sometimes run high and checking out can take 20 or more minutes. Whereas with thinning numbers of customers there should be no lines and they be out in under 5 minutes. The reason? About three fourths of the manned counters close, and also more than half of the self checkout stations. This is a lose-lose situation for all, including the warehouse, I'd think, since they still have customers till 30 minutes past closing time.
Isaac B.
Only Costco in lower Westchester with gasoline. Always full of clients. Not enough handicapped spaces and regular people park in them. Because of the gasoline and easy out of 95, people come from many places outside the area
Waited 50 minutes for 2pies pepperoni and regular.and when I open the boxes at home they gave me two regular pies,worse experience
Toula H.
I loved this Costco ... I live in Nassau county but my local Costco was such a disaster I had to come to this one to first get a replacement card which was so simple and easy . The lady was so sweet and kind and then shopping here was so completely different then shopping at the westbury location. This store was not over run by mobs of people , I had the freedom to walk around and shop at my pace with our feeling the pressure of people rushing me behind me . I liked that I can go get milk and eggs and not be blocked by people , I liked that I can stand somewhere for a few minutes deciding on what products I want . Only reason I didn't give them 5 stars was the check out process took longer then expected.
Tony G.
This Costco has been my family's go to for years. I don't have many costcos to compare it too, but it's definitely large, has good hours, and has gas if you're looking for that. It's just a very busy location. Parking and getting in and out is honestly a nightmare sometimes just because it can get so busy especially on weekends. I encourage you to go early morning or weekdays. They have Great products and I'm always eager to get something there, the clothes are good too! The food court is great, easy to use, and the pizza I got was great! I tried to take photos of the store but a cashier told me to delete my photos I took as she saw me take some lol. So unfortunately none of the store but, but still it's a decent place!
Anthony Brown
Love it there fresh quality foods
Chardae P.
I've Been To Costco In New Rochelle At Least Twice Last Month And Was Not Asked For My Membership Upon Entry. Today October 2nd, 2022 (Sunday) I Was Asked For A Membership And Advised The Gentleman At The Front That I Did Not Have A Membership, But Was Going To Obtain One Although I Was Never Asked For One. I Also Had Asked To Speak With The Manager Whose Name Is Alexis To Verify Things. The First Thing She Did Was Come Off Rude And Nasty, Not To Mention She BLATANTLY Said To My Face "This Is Why We Don't Want Your Kind Of People Here." You Don't Get To Insult A Black Women And Expect The End Result To Be Ok. So Not Only With Corporate Be Notified, The Better Business Bureau Will Also Receive A Report And Whoever Else I Have To Contact.
Their employees are rude and ignore you. They claimed we are not on our daughter's account and refused to let us shop!! We would have spent hundreds of dollars but instead we left empty handed. Go to Sam's Club. It's much friendlier and not as chaotic.
The products are fine but God forbid you ever have to return something. You can wait in line for 30 minutes and management doesn't care if half that time you're waiting outside in 30 degree temperature like this MLK day. I called the admin staff and 'the managers are on a meeting' is the nonsense I get. In Russia you would at least get hot chocolate.
We live 6 mins away from this location so we're here all the time. The selection is good and the store is well stocked for the most part. There have been occasions where they didn't have kirkland water which is one of the primary reasons why we go here but it is what it is. They do a good job with samples on the weekends. I do wish they looked after the fruit a little better. They often stack the boxes and the ones towards the bottom get crushed. But that's part of the wholesale warehouse experience.
Terrible customer service Selective at self check out to who's membership card they choose to check for a valid membership, and picture verification. You don't single out individuals.. either you check all or none. That's terrible for business
The returns line can get quite long. Parking is a bit tight also but fairly large parking lot. They have Costco gas but again those lines are super long as well.
I love this place. I used to work here but at another location. They have everything you need only in Bulk. The did have some samples out. That was my passion was to serve people. Samples I'd give them and then give the coupons for their discounts on their products. I always sold out cause I'm good at promoting.
Bought 4 tires in March 2023, no problem; car was taken as per the appointment and com.pleted within the hour. Good service when your purchasing tires, not so when you have an appointment and find out that the car has not even been picked for an hour. I am then told that your next after asking where's my car and it still there with the red hat. Todays date. Will warn my friends to go to another more professional Costco
I Purchased lamb chops at this location the expiration date was circled but it within the use by date. It was spoiled. The second occurrence it was salmon with no expiration date and it was spoiled. Please be careful of the meat and fish it could potentially make you very sick or kill you. I returned it. Thank goodness I was the cardholder or they would not refund my money. No one can bring it back on my behalf. NEVER AGAIN will I purchase any meats or fish from them!
Like typical Costco warehouses this one has good prices, helpful staff and even sells gas at prices 15 or more cents cheaper than regular gas stations.Then why the three stars? Because the store manager and those in charge of inventory need to step up their act. A lot of popular items are frequently out of stock. More so than in neighboring warehouses like Yonkers and Nanuet. Another problem is apparently unique to this New Rochelle location if we're here a few minutes before closing time We see l-o-n-g lines at the check out counters where tempers sometimes run high and checking out can take 20 or more minutes. Whereas with thinning numbers of customers there should be no lines and they be out in under 5 minutes. The reason? About three fourths of the manned counters close, and also more than half of the self checkout stations. This is a lose-lose situation for all, including the warehouse, I'd think, since they still have customers till 30 minutes past closing time.
Only Costco in lower Westchester with gasoline. Always full of clients. Not enough handicapped spaces and regular people park in them. Because of the gasoline and easy out of 95, people come from many places outside the area
Restaurantji Recommends
Waited 50 minutes for 2pies pepperoni and regular.and when I open the boxes at home they gave me two regular pies,worse experience
I loved this Costco ... I live in Nassau county but my local Costco was such a disaster I had to come to this one to first get a replacement card which was so simple and easy . The lady was so sweet and kind and then shopping here was so completely different then shopping at the westbury location. This store was not over run by mobs of people , I had the freedom to walk around and shop at my pace with our feeling the pressure of people rushing me behind me . I liked that I can go get milk and eggs and not be blocked by people , I liked that I can stand somewhere for a few minutes deciding on what products I want . Only reason I didn't give them 5 stars was the check out process took longer then expected.
This Costco has been my family's go to for years. I don't have many costcos to compare it too, but it's definitely large, has good hours, and has gas if you're looking for that. It's just a very busy location. Parking and getting in and out is honestly a nightmare sometimes just because it can get so busy especially on weekends. I encourage you to go early morning or weekdays. They have Great products and I'm always eager to get something there, the clothes are good too! The food court is great, easy to use, and the pizza I got was great! I tried to take photos of the store but a cashier told me to delete my photos I took as she saw me take some lol. So unfortunately none of the store but, but still it's a decent place!
Love it there fresh quality foods
I've Been To Costco In New Rochelle At Least Twice Last Month And Was Not Asked For My Membership Upon Entry. Today October 2nd, 2022 (Sunday) I Was Asked For A Membership And Advised The Gentleman At The Front That I Did Not Have A Membership, But Was Going To Obtain One Although I Was Never Asked For One. I Also Had Asked To Speak With The Manager Whose Name Is Alexis To Verify Things. The First Thing She Did Was Come Off Rude And Nasty, Not To Mention She BLATANTLY Said To My Face "This Is Why We Don't Want Your Kind Of People Here." You Don't Get To Insult A Black Women And Expect The End Result To Be Ok. So Not Only With Corporate Be Notified, The Better Business Bureau Will Also Receive A Report And Whoever Else I Have To Contact.