Had a wonderful experience because of your employee Lacey ,she helped me with ordering as I was undecided on what I wanted,she is an asset to this company with her excellent customer service skills ,I will be returning.thank you Lacey !
Jon Asher
Its Starbucks so I feel like we know where are our expectations are on product. For chains I usually note everything else unless there's specific swings in consistency. Staff here is always friendly and efficient. Its on a college campus so im sure it sees its fair share commotion and chaos but its always clean from the bathroom to the front door. Parking is a bit tough here. Street parking is scarce. There is a small awkward garage with a handful of spots. Smores flavors should be offered year round.
Dinesh Kumar
Great place, staff is good , the new manager is super pleasant and knows her job. Overall a great experience
Brianna Soltau
Everyone here is generally nice but Micheal definitely demonstrates A++ customer service, is extremely friendly and a pleasant person to talk to in the morning!
Atmosphere: 5
Food: 5
Service: 5
Christopher T.
I recently visited this Starbucks, and I was beyond disappointed by my experience, all thanks to the incredibly unprofessional behavior of the store manager, Brian. As someone who frequents Starbucks, I’ve come to expect a certain level of customer service, but this encounter was nothing short of appalling.
Upon entering the store, I noticed that it was poorly managed from the start. There was a long line of customers, yet there were only two baristas working, which made the wait unbearable. What struck me most, however, was the lack of urgency or sense of responsibility from Brian, who was clearly in charge. Instead of helping his team or managing the line, he stood behind the counter, scrolling through his phone. I understand that managers may have administrative tasks to do, but when the store is under-staffed and customers are growing increasingly frustrated, the last thing you expect is for the manager to be oblivious and detached from the situation.
As I finally made it to the counter to place my order, I noticed that Brian barely acknowledged my presence. He didn't greet me with the usual Starbucks courtesy and instead seemed irritated by my request. I politely asked for a customization to my drink, which is a regular part of the Starbucks experience. Brian, however, responded with a tone that was dismissive and impatient, almost as if my simple request was an inconvenience to him. His attitude made me feel like I was interrupting his day, and frankly, it left a sour taste even before my drink was made.
To make matters worse, my drink was prepared incorrectly. I ordered a caramel macchiato, which is a pretty standard choice, but what I received was a watery mess with none of the usual caramel drizzle or the proper balance of espresso and milk. When I approached Brian to ask about the mistake, he acted as though I was being unreasonable. Instead of offering a simple apology or acknowledging the error, he made me feel like I was the problem. He barely made eye contact and muttered something under his breath before dismissing me entirely. It was clear he had no intention of correcting the mistake, and I was left standing there feeling humiliated.
This interaction left me feeling disrespected, and it’s the last time I’ll be visiting this particular Starbucks. I’ve worked in customer service for years, and I understand how important it is to maintain a positive, welcoming environment, even during busy hours. But Brian’s complete lack of professionalism, poor attitude, and inability to handle customer feedback was unacceptable. It was clear that he either doesn’t care about his role as a manager or doesn’t understand the core principles of good service. Either way, it’s incredibly disappointing to see someone in such an important position treating customers with such disregard.
I truly hope Starbucks takes the necessary steps to address this issue. It’s evident that Brian does not set the standard of service that customers expect from the brand. I’ll be avoiding this location in the future, and I would highly recommend others do the same.
Atmosphere: 2
Food: 3
Service: 1
Kristina
Love this Starbucks! Everyone is so sweet, I’ve only been here 3 times and one of the Barista’s remembered my dog’s names from the last time I brought them in with me. Always such a great experience!
Atmosphere: 5
Food: 5
Service: 5
Miss Milly Millz
I absolutely love this location! The staff are always kind and the store is clean. Great ambiance. I highly recommend and special shout to Bri ? she was very helpful today.
Atmosphere: 5
Food: 5
Service: 5
Steven J. Carino
A shell of what it used to be. This was once a vibrant and lively place to begin your day with. There were people in the place. Friendly atmosphere and always impeccable service. Now it’s a ghost town. Seems it’s only pick up orders. They removed the seating and the prices are exorbitant. A sad reminder to those who remember what this Starbucks once was.
Atmosphere: 1
Food: 2
Service: 2
Sashmore Collins
Why not update your time to say you’re closed!???
Estephany Nuñez
I absolutely love this Starbucks place ! My two favorite people are JOSH AND BRIAN I ABSOLUTELY ENJOY COMING HERE THEY ARE ALWAYS SO WELCOMING !
The staff here was great. But I really wanted to point out Josh. He was beyond nice and super comforting towards all customers. I wanted more cream added into my coffee and he was extremely nice and gladly poured more. We need more people like Josh thank you!!! ?
Service: 5
Benjamin Pulido
It said drive thru but when we arrived there was no drive thru. We were looking for something quick.
Bryan “Bezo” Sanders
My team is the, I mean Beechmont is the Best! ?
Atmosphere: 5
Food: 5
Service: 5
Noemi Torres
Such good service and the sweetest workers
Atmosphere: 5
Food: 5
Service: 5
Addy M
BEST! This place has such kind and efficient workers.
Had a wonderful experience because of your employee Lacey ,she helped me with ordering as I was undecided on what I wanted,she is an asset to this company with her excellent customer service skills ,I will be returning.thank you Lacey !
Its Starbucks so I feel like we know where are our expectations are on product. For chains I usually note everything else unless there's specific swings in consistency. Staff here is always friendly and efficient. Its on a college campus so im sure it sees its fair share commotion and chaos but its always clean from the bathroom to the front door. Parking is a bit tough here. Street parking is scarce. There is a small awkward garage with a handful of spots. Smores flavors should be offered year round.
Great place, staff is good , the new manager is super pleasant and knows her job. Overall a great experience
Everyone here is generally nice but Micheal definitely demonstrates A++ customer service, is extremely friendly and a pleasant person to talk to in the morning!
Atmosphere: 5
Food: 5
Service: 5
I recently visited this Starbucks, and I was beyond disappointed by my experience, all thanks to the incredibly unprofessional behavior of the store manager, Brian. As someone who frequents Starbucks, I’ve come to expect a certain level of customer service, but this encounter was nothing short of appalling.
Upon entering the store, I noticed that it was poorly managed from the start. There was a long line of customers, yet there were only two baristas working, which made the wait unbearable. What struck me most, however, was the lack of urgency or sense of responsibility from Brian, who was clearly in charge. Instead of helping his team or managing the line, he stood behind the counter, scrolling through his phone. I understand that managers may have administrative tasks to do, but when the store is under-staffed and customers are growing increasingly frustrated, the last thing you expect is for the manager to be oblivious and detached from the situation.
As I finally made it to the counter to place my order, I noticed that Brian barely acknowledged my presence. He didn't greet me with the usual Starbucks courtesy and instead seemed irritated by my request. I politely asked for a customization to my drink, which is a regular part of the Starbucks experience. Brian, however, responded with a tone that was dismissive and impatient, almost as if my simple request was an inconvenience to him. His attitude made me feel like I was interrupting his day, and frankly, it left a sour taste even before my drink was made.
To make matters worse, my drink was prepared incorrectly. I ordered a caramel macchiato, which is a pretty standard choice, but what I received was a watery mess with none of the usual caramel drizzle or the proper balance of espresso and milk. When I approached Brian to ask about the mistake, he acted as though I was being unreasonable. Instead of offering a simple apology or acknowledging the error, he made me feel like I was the problem. He barely made eye contact and muttered something under his breath before dismissing me entirely. It was clear he had no intention of correcting the mistake, and I was left standing there feeling humiliated.
This interaction left me feeling disrespected, and it’s the last time I’ll be visiting this particular Starbucks. I’ve worked in customer service for years, and I understand how important it is to maintain a positive, welcoming environment, even during busy hours. But Brian’s complete lack of professionalism, poor attitude, and inability to handle customer feedback was unacceptable. It was clear that he either doesn’t care about his role as a manager or doesn’t understand the core principles of good service. Either way, it’s incredibly disappointing to see someone in such an important position treating customers with such disregard.
I truly hope Starbucks takes the necessary steps to address this issue. It’s evident that Brian does not set the standard of service that customers expect from the brand. I’ll be avoiding this location in the future, and I would highly recommend others do the same.
Atmosphere: 2
Food: 3
Service: 1
Love this Starbucks! Everyone is so sweet, I’ve only been here 3 times and one of the Barista’s remembered my dog’s names from the last time I brought them in with me. Always such a great experience!
Atmosphere: 5
Food: 5
Service: 5
I absolutely love this location! The staff are always kind and the store is clean. Great ambiance. I highly recommend and special shout to Bri ? she was very helpful today.
Atmosphere: 5
Food: 5
Service: 5
A shell of what it used to be. This was once a vibrant and lively place to begin your day with. There were people in the place. Friendly atmosphere and always impeccable service.
Now it’s a ghost town. Seems it’s only pick up orders. They removed the seating and the prices are exorbitant. A sad reminder to those who remember what this Starbucks once was.
Atmosphere: 1
Food: 2
Service: 2
Why not update your time to say you’re closed!???
I absolutely love this Starbucks place !
My two favorite people are JOSH AND BRIAN
I ABSOLUTELY ENJOY COMING HERE THEY ARE ALWAYS SO WELCOMING !
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff here was great. But I really wanted to point out Josh. He was beyond nice and super comforting towards all customers. I wanted more cream added into my coffee and he was extremely nice and gladly poured more. We need more people like Josh thank you!!! ?
Service: 5
It said drive thru but when we arrived there was no drive thru. We were looking for something quick.
My team is the, I mean Beechmont is the Best! ?
Atmosphere: 5
Food: 5
Service: 5
Such good service and the sweetest workers
Atmosphere: 5
Food: 5
Service: 5
BEST! This place has such kind and efficient workers.
Atmosphere: 5
Food: 5
Service: 5
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