Ummmm what is going on at this location. No cold toppings. And literally only 5 flavors. Some of the machines are broken. Worked with the braids have headphones and leaning over on his phone. Unsanitary. Hello ecosure.
Nyah Garcia
overpriced as hell and terrible service. the workers look like they want to die. $17 for like 2 scoops of sugar is insane.
Peter Seltzer
Ordered through app and food was never delivered. No one answered at the store when called.
Maggie Rose
The staff here was so wonderful! They were organized, kind, and efficient! They allowed me to sample the flavors and were so nice about it. Great location! You can tell they value their customers and enjoy working there!
Genie
Ty 16 handles for a lovely national ice cream day and a shoutout to the two lovely workers who had to deal with national ice cream day lol
garret rubin
Disgisting store. Overflowing trash. Ice cream/yogurt on the floor and counters. Cross-contamination of all topping. Yuch!!
Vanessa Sandberg
I placed an order for delivery and it never arrived. I tried calling the store repeatedly and no one ever answered (they were definitely open). I've emailed them for a refund and no one has gotten back to me. The absolute worst customer service, won't be ordering again.
duda leite
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price! The only problem is the staff, trust me! but the place is fantastic, love it!
Ronald Reyes
My sister and I were enjoying a great Saturday night in the city. We had just finished eating our dinner at Raising Cane’s in Harlem. We brainstormed on what we would have for dessert and we chose to go to 16 Handles. It was my suggestion after remembering this establishment being recommended last year. As soon as we entered, we noticed a staff member with red hair taking out the garbage bag from the garbage bin by the front door. If two customers enter your place of business and you are by the front door, I think you would say “hi” or “welcome”. We received a serious look, not even a smile. My sister and I looked at each other, noting the lack of a greeting. We walked to the back where we picked up our cups and began to prepare our order. I had seen on google maps that this establishment had a nutella flavor so I searched for it but I could not find it. I approached the counter where I saw two staff members and after 15 seconds, I said, “Excuse me?” The staff member with red hair, instead of asking “yes?” or “how can I help you?”, made a gesture with her shoulders, which I understood as “yes”. In a split second, I realized I was not going to receive the best help from her so I asked the other staff member about the nutella flavor. She said it was not available so I said “thank you” and went to the machines to get another flavor. I opted for the cookies and cream & a chocolate flavor. As I was adding my toppings, I felt something push me and when I looked to my left, I saw the staff member with red hair walking behind me with a garbage bag over her shoulder. Basically she hit me with the garbage bag and she chose not to notice. As she was heading to the front door, my sister remarked “you can at least say excuse me”. I noticed the staff member turned around and made another gesture like daring her to say it again. I suggested to my sister if she wanted to leave and find another place but she really wanted her frozen yogurt. When the staff member with red hair approached the counter, I asked her, “Miss, are you having a bad day?” She asked me why. I responded by saying that it seems she was in a bad mood. My sister chimed in and mentioned how she hit me with the garbage bag. She apologized but we took it as an insincere apology. She rang us up and we left. I worked in an establishment where I had to interact with customers and also clear out the garbage bags. I was always known for greeting every customer and always going above and beyond because as a place of business, you want the customers to come back. Also a tip for when you’re clearing out garbage, one should carry the bag in front of them so that you can see where the bag is and make sure you don’t hit anybody or anything as you’re making your way outside.
Will I be returning to this establishment? Although I really enjoyed the frozen yogurt, the customer service needs some improvement so no, I do not see myself returning anytime soon.
Mohamed Ahmed
It’s a staple and a go-to of the area. A kid-favorite for sure for self serve frozen yogurt and many toppings choices.
Cost will add up super quick so caution. Good news is you don’t need much to enjoy.
The place’s age is starting to show a tad bit, needs a little TLC but it’s still ol’ reliable in terms of good quality frozen yogurt and the overall experience.
They close before 10pm and the girl you guys have in their at night time with glasses wanna get attention because she closes the door at 9:30pm
Kenia Herrera
I went and everything was dirty, the machines, the floor stank, no, it was no longer clean and tidy, the area was very unpleasant, I will not go again.
Atmosphere: 1
Food: 2
Service: 1
Sally S
16 Handles has a great variety of help-yourself toppings and the yogurt and ice cream flavors are delicious. Their store is clean and well run and it's comfortable and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
Vianna Kwok
I love how there's different flavors to choose from and so many different toppings. Its paid by weight and personally 16 handles is so much better than pinkberry only because I can choose more than 2 froyo flavors. The machines were kinda slow so you have to keep on pushing it up and down for the froyo to get out. It's so sad to see the froyo economy drop down since the 2010s?? all this for $6 it looks small in the photo but it was quite a lot
Ummmm what is going on at this location. No cold toppings. And literally only 5 flavors. Some of the machines are broken. Worked with the braids have headphones and leaning over on his phone. Unsanitary. Hello ecosure.
overpriced as hell and terrible service. the workers look like they want to die. $17 for like 2 scoops of sugar is insane.
Ordered through app and food was never delivered. No one answered at the store when called.
The staff here was so wonderful! They were organized, kind, and efficient! They allowed me to sample the flavors and were so nice about it. Great location! You can tell they value their customers and enjoy working there!
Ty 16 handles for a lovely national ice cream day and a shoutout to the two lovely workers who had to deal with national ice cream day lol
Disgisting store. Overflowing trash. Ice cream/yogurt on the floor and counters. Cross-contamination of all topping. Yuch!!
I placed an order for delivery and it never arrived. I tried calling the store repeatedly and no one ever answered (they were definitely open). I've emailed them for a refund and no one has gotten back to me. The absolute worst customer service, won't be ordering again.
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price! The only problem is the staff, trust me! but the place is fantastic, love it!
My sister and I were enjoying a great Saturday night in the city. We had just finished eating our dinner at Raising Cane’s in Harlem. We brainstormed on what we would have for dessert and we chose to go to 16 Handles. It was my suggestion after remembering this establishment being recommended last year.
As soon as we entered, we noticed a staff member with red hair taking out the garbage bag from the garbage bin by the front door. If two customers enter your place of business and you are by the front door, I think you would say “hi” or “welcome”. We received a serious look, not even a smile. My sister and I looked at each other, noting the lack of a greeting. We walked to the back where we picked up our cups and began to prepare our order. I had seen on google maps that this establishment had a nutella flavor so I searched for it but I could not find it. I approached the counter where I saw two staff members and after 15 seconds, I said, “Excuse me?” The staff member with red hair, instead of asking “yes?” or “how can I help you?”, made a gesture with her shoulders, which I understood as “yes”. In a split second, I realized I was not going to receive the best help from her so I asked the other staff member about the nutella flavor. She said it was not available so I said “thank you” and went to the machines to get another flavor. I opted for the cookies and cream & a chocolate flavor. As I was adding my toppings, I felt something push me and when I looked to my left, I saw the staff member with red hair walking behind me with a garbage bag over her shoulder. Basically she hit me with the garbage bag and she chose not to notice. As she was heading to the front door, my sister remarked “you can at least say excuse me”. I noticed the staff member turned around and made another gesture like daring her to say it again. I suggested to my sister if she wanted to leave and find another place but she really wanted her frozen yogurt. When the staff member with red hair approached the counter, I asked her, “Miss, are you having a bad day?” She asked me why. I responded by saying that it seems she was in a bad mood. My sister chimed in and mentioned how she hit me with the garbage bag. She apologized but we took it as an insincere apology. She rang us up and we left.
I worked in an establishment where I had to interact with customers and also clear out the garbage bags. I was always known for greeting every customer and always going above and beyond because as a place of business, you want the customers to come back. Also a tip for when you’re clearing out garbage, one should carry the bag in front of them so that you can see where the bag is and make sure you don’t hit anybody or anything as you’re making your way outside.
Will I be returning to this establishment?
Although I really enjoyed the frozen yogurt, the customer service needs some improvement so no, I do not see myself returning anytime soon.
It’s a staple and a go-to of the area.
A kid-favorite for sure for self serve frozen yogurt and many toppings choices.
Cost will add up super quick so caution.
Good news is you don’t need much to enjoy.
The place’s age is starting to show a tad bit, needs a little TLC but it’s still ol’ reliable in terms of good quality frozen yogurt and the overall experience.
Restaurantji Recommends
They close before 10pm and the girl you guys have in their at night time with glasses wanna get attention because she closes the door at 9:30pm
I went and everything was dirty, the machines, the floor stank, no, it was no longer clean and tidy, the area was very unpleasant, I will not go again.
Atmosphere: 1
Food: 2
Service: 1
16 Handles has a great variety of help-yourself toppings and the yogurt and ice cream flavors are delicious. Their store is clean and well run and it's comfortable and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
I love how there's different flavors to choose from and so many different toppings. Its paid by weight and personally 16 handles is so much better than pinkberry only because I can choose more than 2 froyo flavors. The machines were kinda slow so you have to keep on pushing it up and down for the froyo to get out. It's so sad to see the froyo economy drop down since the 2010s?? all this for $6 it looks small in the photo but it was quite a lot
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Juniors Cheesecake Frozen Yogurt, Chocolicious Frozen Yogurt
Creamy soft serve with even tastier toppings, little expensive but amazing treat on a hot day
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Chocolate Daydream Frozen Yogurt No Sugar Added
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