Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price! The only problem is the staff, trust me! but the place is fantastic, love it!
Ronald Reyes
My sister and I were enjoying a great Saturday night in the city. We had just finished eating our dinner at Raising Cane’s in Harlem. We brainstormed on what we would have for dessert and we chose to go to 16 Handles. It was my suggestion after remembering this establishment being recommended last year. As soon as we entered, we noticed a staff member with red hair taking out the garbage bag from the garbage bin by the front door. If two customers enter your place of business and you are by the front door, I think you would say “hi” or “welcome”. We received a serious look, not even a smile. My sister and I looked at each other, noting the lack of a greeting. We walked to the back where we picked up our cups and began to prepare our order. I had seen on google maps that this establishment had a nutella flavor so I searched for it but I could not find it. I approached the counter where I saw two staff members and after 15 seconds, I said, “Excuse me?” The staff member with red hair, instead of asking “yes?” or “how can I help you?”, made a gesture with her shoulders, which I understood as “yes”. In a split second, I realized I was not going to receive the best help from her so I asked the other staff member about the nutella flavor. She said it was not available so I said “thank you” and went to the machines to get another flavor. I opted for the cookies and cream & a chocolate flavor. As I was adding my toppings, I felt something push me and when I looked to my left, I saw the staff member with red hair walking behind me with a garbage bag over her shoulder. Basically she hit me with the garbage bag and she chose not to notice. As she was heading to the front door, my sister remarked “you can at least say excuse me”. I noticed the staff member turned around and made another gesture like daring her to say it again. I suggested to my sister if she wanted to leave and find another place but she really wanted her frozen yogurt. When the staff member with red hair approached the counter, I asked her, “Miss, are you having a bad day?” She asked me why. I responded by saying that it seems she was in a bad mood. My sister chimed in and mentioned how she hit me with the garbage bag. She apologized but we took it as an insincere apology. She rang us up and we left. I worked in an establishment where I had to interact with customers and also clear out the garbage bags. I was always known for greeting every customer and always going above and beyond because as a place of business, you want the customers to come back. Also a tip for when you’re clearing out garbage, one should carry the bag in front of them so that you can see where the bag is and make sure you don’t hit anybody or anything as you’re making your way outside.
Will I be returning to this establishment? Although I really enjoyed the frozen yogurt, the customer service needs some improvement so no, I do not see myself returning anytime soon.
Mohamed Ahmed
It’s a staple and a go-to of the area. A kid-favorite for sure for self serve frozen yogurt and many toppings choices.
Cost will add up super quick so caution. Good news is you don’t need much to enjoy.
The place’s age is starting to show a tad bit, needs a little TLC but it’s still ol’ reliable in terms of good quality frozen yogurt and the overall experience.
Jaylene Ortiz
They close before 10pm and the girl you guys have in their at night time with glasses wanna get attention because she closes the door at 9:30pm
Kenia Herrera
I went and everything was dirty, the machines, the floor stank, no, it was no longer clean and tidy, the area was very unpleasant, I will not go again.
Atmosphere: 1
Food: 2
Service: 1
Sally S
16 Handles has a great variety of help-yourself toppings and the yogurt and ice cream flavors are delicious. Their store is clean and well run and it's comfortable and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
Vianna Kwok
I love how there's different flavors to choose from and so many different toppings. Its paid by weight and personally 16 handles is so much better than pinkberry only because I can choose more than 2 froyo flavors. The machines were kinda slow so you have to keep on pushing it up and down for the froyo to get out. It's so sad to see the froyo economy drop down since the 2010s?? all this for $6 it looks small in the photo but it was quite a lot
Devin is such a superb employee at customer service and being to handle the job or two or more people. Multi-tasking with tending the check out, while handling multiple delivery orders and stocking the toppings area as it gets busy throughout the establishment. I’ve come here several times and he is never not working. The new flavors are not my favorite per say so I stick to tart, the classic birthday cake, and the non dairy flavors. I do enjoy the variety of the toppings like mochi, and the mango/strawberry bubbles.
What you expect at a 16 handles is what you get. Quality of froyo was good, they had a lot of different flavors so you’re bound to find something you like, they provide a nutrition label with each flavor as well which is nice. Each station was moderately clean as well as the space. The topping bar was a little dirty with a few cross contamination but again what you expect is what you get which I am not mad about because it’s self serve and people are messy sometimes, the workers can’t control that 24/7. Overall it was very good I always enjoy coming here for a late dessert snack since they close at 12am.
16 Handles always takes me back to the good old days of the froyo craze. Go and try the Dune flavor!
Patsy
This store has the same fantastic FroYo as the west side location. However the staff here are not of the same excellent caliber with one exception. “Kayla” the assistant manager is absolutely fabulous. Whenever she is there, the entire experience is flawless - all the flavors are available and perfect, the staff are all busy working, the store is clean. When she’s not there…not so much. So..five stars for Kayla. She is tthis store location’s Special Sauce!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mint Chocolate Chip, Classic Tart Frozen Yogurt
NADYA ORTIZ
The frozen yogurt is amazing and light, love how many options of toppings and different flavors you can have
Kid-friendliness: It makes it fun for kids to be creative with a light snack and explore different flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tart Frozen Yogurt
vivi!
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price!
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price! The only problem is the staff, trust me! but the place is fantastic, love it!
My sister and I were enjoying a great Saturday night in the city. We had just finished eating our dinner at Raising Cane’s in Harlem. We brainstormed on what we would have for dessert and we chose to go to 16 Handles. It was my suggestion after remembering this establishment being recommended last year.
As soon as we entered, we noticed a staff member with red hair taking out the garbage bag from the garbage bin by the front door. If two customers enter your place of business and you are by the front door, I think you would say “hi” or “welcome”. We received a serious look, not even a smile. My sister and I looked at each other, noting the lack of a greeting. We walked to the back where we picked up our cups and began to prepare our order. I had seen on google maps that this establishment had a nutella flavor so I searched for it but I could not find it. I approached the counter where I saw two staff members and after 15 seconds, I said, “Excuse me?” The staff member with red hair, instead of asking “yes?” or “how can I help you?”, made a gesture with her shoulders, which I understood as “yes”. In a split second, I realized I was not going to receive the best help from her so I asked the other staff member about the nutella flavor. She said it was not available so I said “thank you” and went to the machines to get another flavor. I opted for the cookies and cream & a chocolate flavor. As I was adding my toppings, I felt something push me and when I looked to my left, I saw the staff member with red hair walking behind me with a garbage bag over her shoulder. Basically she hit me with the garbage bag and she chose not to notice. As she was heading to the front door, my sister remarked “you can at least say excuse me”. I noticed the staff member turned around and made another gesture like daring her to say it again. I suggested to my sister if she wanted to leave and find another place but she really wanted her frozen yogurt. When the staff member with red hair approached the counter, I asked her, “Miss, are you having a bad day?” She asked me why. I responded by saying that it seems she was in a bad mood. My sister chimed in and mentioned how she hit me with the garbage bag. She apologized but we took it as an insincere apology. She rang us up and we left.
I worked in an establishment where I had to interact with customers and also clear out the garbage bags. I was always known for greeting every customer and always going above and beyond because as a place of business, you want the customers to come back. Also a tip for when you’re clearing out garbage, one should carry the bag in front of them so that you can see where the bag is and make sure you don’t hit anybody or anything as you’re making your way outside.
Will I be returning to this establishment?
Although I really enjoyed the frozen yogurt, the customer service needs some improvement so no, I do not see myself returning anytime soon.
It’s a staple and a go-to of the area.
A kid-favorite for sure for self serve frozen yogurt and many toppings choices.
Cost will add up super quick so caution.
Good news is you don’t need much to enjoy.
The place’s age is starting to show a tad bit, needs a little TLC but it’s still ol’ reliable in terms of good quality frozen yogurt and the overall experience.
They close before 10pm and the girl you guys have in their at night time with glasses wanna get attention because she closes the door at 9:30pm
I went and everything was dirty, the machines, the floor stank, no, it was no longer clean and tidy, the area was very unpleasant, I will not go again.
Atmosphere: 1
Food: 2
Service: 1
16 Handles has a great variety of help-yourself toppings and the yogurt and ice cream flavors are delicious. Their store is clean and well run and it's comfortable and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
I love how there's different flavors to choose from and so many different toppings. Its paid by weight and personally 16 handles is so much better than pinkberry only because I can choose more than 2 froyo flavors. The machines were kinda slow so you have to keep on pushing it up and down for the froyo to get out. It's so sad to see the froyo economy drop down since the 2010s?? all this for $6 it looks small in the photo but it was quite a lot
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Juniors Cheesecake Frozen Yogurt, Chocolicious Frozen Yogurt
Creamy soft serve with even tastier toppings, little expensive but amazing treat on a hot day
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Chocolate Daydream Frozen Yogurt No Sugar Added
Devin is such a superb employee at customer service and being to handle the job or two or more people. Multi-tasking with tending the check out, while handling multiple delivery orders and stocking the toppings area as it gets busy throughout the establishment. I’ve come here several times and he is never not working. The new flavors are not my favorite per say so I stick to tart, the classic birthday cake, and the non dairy flavors. I do enjoy the variety of the toppings like mochi, and the mango/strawberry bubbles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pomegranate Tart Frozen Yogurt, Birthday Cake, Juniors Cheesecake Frozen Yogurt, Peach Sorbet Vegan, Classic Tart Frozen Yogurt, Birthday Cake Frozen Yogurt, Chocolicious Frozen Yogurt
What you expect at a 16 handles is what you get. Quality of froyo was good, they had a lot of different flavors so you’re bound to find something you like, they provide a nutrition label with each flavor as well which is nice. Each station was moderately clean as well as the space. The topping bar was a little dirty with a few cross contamination but again what you expect is what you get which I am not mad about because it’s self serve and people are messy sometimes, the workers can’t control that 24/7. Overall it was very good I always enjoy coming here for a late dessert snack since they close at 12am.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Delicious
16 Handles always takes me back to the good old days of the froyo craze. Go and try the Dune flavor!
This store has the same fantastic FroYo as the west side location. However the staff here are not of the same excellent caliber with one exception. “Kayla” the assistant manager is absolutely fabulous. Whenever she is there, the entire experience is flawless - all the flavors are available and perfect, the staff are all busy working, the store is clean. When she’s not there…not so much. So..five stars for Kayla. She is tthis store location’s Special Sauce!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mint Chocolate Chip, Classic Tart Frozen Yogurt
The frozen yogurt is amazing and light, love how many options of toppings and different flavors you can have
Kid-friendliness: It makes it fun for kids to be creative with a light snack and explore different flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tart Frozen Yogurt
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price!
Atmosphere: 4
Food: 5
Service: 3
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