This store has the same fantastic FroYo as the west side location. However the staff here are not of the same excellent caliber with one exception. “Kayla” the assistant manager is absolutely fabulous. Whenever she is there, the entire experience is flawless - all the flavors are available and perfect, the staff are all busy working, the store is clean. When she’s not there…not so much. So..five stars for Kayla. She is tthis store location’s Special Sauce!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mint Chocolate Chip, Classic Tart Frozen Yogurt
NADYA ORTIZ
The frozen yogurt is amazing and light, love how many options of toppings and different flavors you can haveKid-friendliness: It makes it fun for kids to be creative with a light snack and explore different flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tart Frozen Yogurt
vivi!
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price!
Atmosphere: 4
Food: 5
Service: 3
Emily Pb
Toppings are solid, flavors vary on quality. Lots of vegan, sugar free, dairy free options which is nice but they aren’t very good.
ee t
I came here and the atmosphere is not the best. The party room was in a disarray. I haven't tried the ice cream yet. Maybe one day I'll try it at the Westside location.
Atmosphere: 2
Dani's World
Great tastey treat. It would have been better if the employees matched the food. Disrespectful, rude, unprofessional employees and customer service. A wise person once said, if the food is good but the service is terrible, the customer may return. But if the food is great and the customer service is great, the customer will be back for more. I said thank you and the employee looked at me with a blank stare like they hated their job and was angry at me for coming there with a smile on my face. Smh I doubt I'll be back. Just remember this when you wonder why your sales are low.
Atmosphere: 2
Food: 4
Service: 1
Patsy Y
I’m a regular (daily if I can!) at the UWS store and also go to the UES one often, and occasionally to Chelsea.This franchise consistently delivers FroYo in, yes, 16 perfectly balanced tangy/sweet, fresh, smooth, highly addictive flavors that include must-have favorites plus introductions of creative new temptations. Every one of the stores is pristine, fully stocked, and smoothly operating even when teeming with excited customers of every age.But IMHO what really distinguishes 16 Handles is the people. It is the rare franchise with multiple locations that operates with this level of personal attention to and care of not just its customers but also its employees. I was surprised to learn that it is a sprawling business…I experience it like a small start-up enterprise that exudes care, creativity, pride, joy, and investment in its physical but also human resources. The result is palpable.It takes genuine sustained effort and commitment to have staff - like Melissa, Andre, Sha'nya, Brianna - always taking the initiative and being appropriately attentive, unfailingly professional, and warmly personal regardless of whether a supervisor is around. They clearly like and respect their manager, Lamire, who has been described as a “great boss” and who doesn’t seem to expect anything of his staff that he doesn’t expect of and do himself. And it takes a special entrepreneur to value and invest in the professional development and advancement of his employees - no wonder that the owner, Neil, was described by his manager as “super nice” and “solid.”16 Handles is a treat for the tastebuds and the soul.
B L
16handles and this location will always be my go to.
Lugina Rambally
Always has my favorite flavors, Vanilla Tahitian Bean and Pomegrant Rasberry. Employees assist quickly and are kind. My favorite froyo spot and our favorite 16 handles location!
Avery D.
I came here hoping to get the salted caramel froyo which I had at another location and LOVED. But they didn't have that flavor here. Not their fault, but I was kind of disappointed. My cup was $5 and pretty filling which is a nice price in nyc. Tons of fun toppings. Went in a Friday night and there was one girl working. She did great but seemed stressed out. Lots of seating which is nice.
Soft serve ice cream on 2nd Ave between 81st and 82nd. They have 16 flavors with 2 swirls. Also a bunch of toppings and a small party room in back (see photo). You don't see that too often but could be useful for a small party for kids. I'm
Anthony P.
This place offers 16 different flavors and I opted for the original. It was sweet, tart and the fruit toppings for pretty good quality. You can add them on yourself and everything is serve. Mochi, however was stale when we got there around 8 PM. Four stars because you kind of have to know what you're expecting when you come to chain places.
Chris K.
They have 16 flavor options and all the machines were working. The variety of flavors weren't super interesting but they had the basics. The service was friendly.The interior has a cool design, the other patrons were all middle schoolers. They could have more fresh fruit toppings and wet walnuts
Theresa C
Did not like the vanilla ice cream. Other than that the chocolate and birthday cake was fantastic! Terrific service and quick delivery! Will buy again!
Oat
You get to customize the gelato yourself. Pretty fun.
This store has the same fantastic FroYo as the west side location. However the staff here are not of the same excellent caliber with one exception. “Kayla” the assistant manager is absolutely fabulous. Whenever she is there, the entire experience is flawless - all the flavors are available and perfect, the staff are all busy working, the store is clean. When she’s not there…not so much. So..five stars for Kayla. She is tthis store location’s Special Sauce!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mint Chocolate Chip, Classic Tart Frozen Yogurt
The frozen yogurt is amazing and light, love how many options of toppings and different flavors you can haveKid-friendliness: It makes it fun for kids to be creative with a light snack and explore different flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tart Frozen Yogurt
Very tasty frozen yogurt, lots of varieties! The staff don't serve you very well but the environment is very good. Plus it has a good price!
Atmosphere: 4
Food: 5
Service: 3
Toppings are solid, flavors vary on quality. Lots of vegan, sugar free, dairy free options which is nice but they aren’t very good.
I came here and the atmosphere is not the best. The party room was in a disarray. I haven't tried the ice cream yet. Maybe one day I'll try it at the Westside location.
Atmosphere: 2
Great tastey treat. It would have been better if the employees matched the food. Disrespectful, rude, unprofessional employees and customer service. A wise person once said, if the food is good but the service is terrible, the customer may return. But if the food is great and the customer service is great, the customer will be back for more. I said thank you and the employee looked at me with a blank stare like they hated their job and was angry at me for coming there with a smile on my face. Smh I doubt I'll be back. Just remember this when you wonder why your sales are low.
Atmosphere: 2
Food: 4
Service: 1
I’m a regular (daily if I can!) at the UWS store and also go to the UES one often, and occasionally to Chelsea.This franchise consistently delivers FroYo in, yes, 16 perfectly balanced tangy/sweet, fresh, smooth, highly addictive flavors that include must-have favorites plus introductions of creative new temptations. Every one of the stores is pristine, fully stocked, and smoothly operating even when teeming with excited customers of every age.But IMHO what really distinguishes 16 Handles is the people. It is the rare franchise with multiple locations that operates with this level of personal attention to and care of not just its customers but also its employees. I was surprised to learn that it is a sprawling business…I experience it like a small start-up enterprise that exudes care, creativity, pride, joy, and investment in its physical but also human resources. The result is palpable.It takes genuine sustained effort and commitment to have staff - like Melissa, Andre, Sha'nya, Brianna - always taking the initiative and being appropriately attentive, unfailingly professional, and warmly personal regardless of whether a supervisor is around. They clearly like and respect their manager, Lamire, who has been described as a “great boss” and who doesn’t seem to expect anything of his staff that he doesn’t expect of and do himself. And it takes a special entrepreneur to value and invest in the professional development and advancement of his employees - no wonder that the owner, Neil, was described by his manager as “super nice” and “solid.”16 Handles is a treat for the tastebuds and the soul.
16handles and this location will always be my go to.
Always has my favorite flavors, Vanilla Tahitian Bean and Pomegrant Rasberry. Employees assist quickly and are kind. My favorite froyo spot and our favorite 16 handles location!
I came here hoping to get the salted caramel froyo which I had at another location and LOVED. But they didn't have that flavor here. Not their fault, but I was kind of disappointed. My cup was $5 and pretty filling which is a nice price in nyc. Tons of fun toppings. Went in a Friday night and there was one girl working. She did great but seemed stressed out. Lots of seating which is nice.
Restaurantji Recommends
Soft serve ice cream on 2nd Ave between 81st and 82nd. They have 16 flavors with 2 swirls. Also a bunch of toppings and a small party room in back (see photo). You don't see that too often but could be useful for a small party for kids. I'm
This place offers 16 different flavors and I opted for the original. It was sweet, tart and the fruit toppings for pretty good quality. You can add them on yourself and everything is serve. Mochi, however was stale when we got there around 8 PM. Four stars because you kind of have to know what you're expecting when you come to chain places.
They have 16 flavor options and all the machines were working. The variety of flavors weren't super interesting but they had the basics. The service was friendly.The interior has a cool design, the other patrons were all middle schoolers. They could have more fresh fruit toppings and wet walnuts
Did not like the vanilla ice cream. Other than that the chocolate and birthday cake was fantastic! Terrific service and quick delivery! Will buy again!
You get to customize the gelato yourself. Pretty fun.