6 Columbus - Central Park Hotel

This room falls far below the standards you would expect from a four-star hotel—truly disappointing from start to finish. The room was freezing cold, and the heating system simply did not work. To make matters worse, there were small hairs in the bed and on the sheets, and the pillows were worn out and very uncomfortable. The bed itself was old, extremely small, and fitted with an outdated spring mattress that made it difficult to rest properly.

On top of that, the customer service was extremely poor and clearly in need of serious improvement. They promised to resolve the heating issue or move us to another room, yet neither of these solutions was ever carried out. We were told that an engineer had been sent to reset the heating, but in reality nothing was fixed and the situation remained unresolved. Overall, a very frustrating, unpleasant, and unacceptable experience for a hotel that claims to be four stars.

I stayed here on new years, the fire alarm outside my room went off while I was trying to get my key out and they charged me a $250 for “pulling the fire alarm.” I didn’t pull anything - watch out for hidden charges. Blaming guests for defective safety equipment is egregious. I tried to contact the manager and received no response. Horrible service.

Good morning, thank you for the opportunity to provide our review. The hotel's location is excellent, but unfortunately we were quite disappointed with the reception staff, who were all, without exception, very rude and discourteous. Another very negative point is the $50 credit, which could only be used for food or purchases in the hotel's own store, which we have no interest in doing. I would also like to point out that the hotel charges too much for what it offers; it's not good value for money, and in the same area there are newer hotels with kinder staff and lower rates with breakfast included. To also note, before going to your hotel we spent five wonderful days at the RIU Times Square hotel with attentive staff, lower rates, and breakfast included, without the $50 surprise which makes no sense to us. Our perception of the Hilton Times Square hotel is that they are only thinking about money and not about the guests. Thank you again, but we have no intention of voting for your hotel. Sincerely, Leonardo Garcia

After our first lovely stay in May 2010, we decided to return to New York and chose the same hotel once again 2012. Upon arrival, we were greeted by a very efficient and charming receptionist, and even the doorman remembered us, which was a really nice touch. We particularly appreciated the individual reception desks, which made check-in quick and effortless.

This time, we booked one of the suites Loft and were truly impressed. The room was clean, spacious 100 square meters, and offered a spectacular view of Central Park. The bed was extremely comfortable, and the bathroom was spotless and very well equipped.

All members of staff were courteous, attentive, and genuinely welcoming throughout our stay. When we returned from the theatre on Saturday night, the bar area was quite busy, yet we were still served delicious cocktails very promptly by a lovely waitress.

Breakfast was very good and served in the Japanese restaurant. The Blue Ribbon itself is excellent, and I ended up having lunch there every day. Overall, all staff were friendly and appeared to genuinely enjoy their work, which made our stay even more pleasant.

Service was great and very dog friendly had 4 dogs will be staying here again

We had a wonderful 3 nights here!! Having 2 rooms (1 bedroom + a living room with sofa bed) was very nice given we were traveling with our 6 year old grandson. Really good food is all around this location as is the subway. Everything was perfect!!

Huge family of rats outside the hotel, rude service

Great location. level of cleanliness is subpar. checked into the room, previous guest left $30 in the room. they also left a knockoff purse in the room. there were jelly beans on the floor when i arrived and after a service. leaves a guest to question what was really cleaned in the room between guest checkout and guest checkin..

This was not an enjoyable stay. They charge extra for you to check-in early, rooms do NOT look like they do online and the rooms are extremely small (we could barely open our suitcases to unpack. They charged us for taking for the minibar in the room when nothing was taken. We had two reservations with them during the time we were in New York, when we called about the minibar charge after we had checked out from our first reservation, they said they had no record of our next reservation a few days away. We made a reservation at a different hotel since they had no record and then got charged anyways. It took me calling FIVE different times over a two week period to get it refunded after having multiple people tell me they’d get it refunded, would call me back, would be escalating the issue and then did nothing.

We have an upcoming stay at the the hotel in December and I needed to move some things around. I booked through hotels.com and they were useless in helping with the changes. I called the hotel and spoke with Wally. He straightened it out in 5 minutes. Customer service is paramount and they get a solid 10. Can’t wait to stay there.

Amazing location. Nice room decor. Great beds. Heated bathroom floor. And that’s it.

Do not book the STANDARD rooms!! They are tiny and natural light is limited. I changed rooms as there was barely any outside light coming in (6th floor overlooking a dark backyard hole). Got another standard room on the same floor with more lights that was acceptable.

There is an overpriced mini bar and snacks (thats fine) but it takes away precious space in the room.

No chair and no desk in the standard rooms. There is no coffee maker/water kettle in the room. I asked for one and front desk sent up, a big coffee maker, which was wonderful.

Mood lighting in room is nice and warm.

Windows cannot be opened in the room. The bathroom windows can be opened if you climb up and pull it down.

Shower curtain rod (straight and not curvy like at other hotels) limit your space in the tub. Or curtain is too short and water comes out.

They charge a daily facility fee (resort fee), which is outrages as it includes local land line calls and wifi. Note to managment: we dont mind paying some extra for extra service (daily Newspaper, bike rental, morning coffee, coffee in the room, etc). There is no gym at this hotel and they do not offer passes to gyms outside.

I peeked into a suite with a bedroom and living area that was wonderful with full of natural light.

So again, refrain from booking a standard room. Deluxe/Superior/Suite is the only way to to here. Othervise go to a chain hotel that offers free coffee, breakfast, internet, etc.

First of all, I'm not sure where they got the room photos for their website, because these are not actual room photos, they look nothing like those pictures in reality. The room was small, as we expected it to be. It was clean and they did try to make good use of the space with nooks everywhere to store belongings. It was a tight squeeze for my wife an I though, with only carry-on luggage. The bed was not comfortable at all and the pillows should have been trown away because they had no cushion at all. We noticed our bed did not have a top sheet, which is gross because we all know duvets do not get washed frequently or if ever. So we requested on and had to put it on ourselves, which is super lame. You shouldn't have to make your own bed properly when you're paying $500/night for a tiny room. Unacceptable. It is a good location with quick access to public transportation. It is a bit hard to find if you arrive at night, there is hardly any signage. And the exterior is filthy with trash everywhere, but this is common in NYC. Trash everywhere. This is not an upscale place, so if that's what you're after, look somewhere else. It served it's purpose, but we would never stay there again. The staff was helpful though, that was a plus.

*The owner claims we stayed in a studio king with a terrace. We did not. If this is what we paid for, we didn't get the correct room. The bed was a full, not a king. I know how big a king bed is, I sleep on one at home. This was not a king bed, it was a full. Our room DID NOT have a terrace. You must have us confused with some other guests. Adding a photo of our room, which by the was as I mentioned in my initial review, looks absolutely nothing like the room photos on your website. Had to use a wide angle because it was so compact. Maybe try to be honest with people.

BOOK ELSEWHERE. this is not a 4 star, not even a 3 star hotel. for the price you pay, stay elsewhere TRUST ME. the room was unsanitary (stains on pillows, sheets, curtains & mattress). had a very odd, musty smell. there was dust everywhere. the air conditioner looks like it has not been cleaned in a year. the lock on the door did not fully close & the added security lock was loose. there were marks all on the walls and furniture. the elevator took forever and it felt VERY OLD going up and down. i could go on and on with reasons of why not to stay here. the only good they they got going for them is location. i would love to see a revamp of this hotel.

I really liked my stay at this hotel. It was pretty conveniently located and easy to access the park and train lines. My room was very cozy and I especially liked the bathroom. Service at the hotel was very friendly. The Sushi bar and rooftop bar were very pleasant surprises. I will return.

Location: perfect
Rooms: cramped
Amenities: none.