I'm in the hospital and after being here for 2 months I wanted something to cheer me up. Being a patient and ordering food s takes a lot of effort to go and get takeout but I needed something to improve my mood. I scheduled an order on Uber and it was releases. I waited 20 minutes waiting to see the driver pick up the order so I could head down but I get a call about them not having the flavors. I don't understand why they have false items on the menu and why they waited to til the last minute to call and rush me to change my order. Not only did they rush me but they were rude. I have certain food rules I have to follow so I can't just choose random flavors I have to look at the ingredients when I told the person on the phone that I can't choose flavors over the phone he was rude and trying to force me to choose and I told him to cancel my order and give me a refund and he was not honorable and tried to wait me out. It took contacting Uber and having them interfere.
Food: 3
Service: 1
Brianna “Rafidi” Rafidi
Would not honor the free welcome scoop from the baskin robbins app. Would not say why and were pretty rude about it.
Anusha Phadnis
Pathetic
Anusha
Pathetic
Elizabeth Julian
I don't understand how a business phone number is someone's personal cell phone. When I need to call for having a problem with door dash, no one answers and the voice-mail sounds like someone's cell phone. For over 20 years I occasionally get a caramel blast that's made with jamoca ice cream, last time they made it, the ice cream they used had nuts. Glad I'm not allergic to nuts. But these people sure don't care.
Yunique Love
If I can do a minus -0 I will rate it that, I made an order on door dash and these people refuse to answer the call. After I was told by the delivery person they don’t have what I want.I want my refund. I do not like their customer service.
Claudia Henriquez
I hate that I have to give it a star to be able to write a review. Worst customer service ever. How does an employee not know if an ice cream has nuts or not. I have certain allergies. How do they not know what's in an ice cream. Employees are rude and nasty. Never again.
This place isn’t like the best place to go to as I put in another review, I took stars off because it’s an inconvenience to come since more than once they have closed earlier than the times it says on their door and they have limited choices on donuts, but the ice cream shakes are ok
Ryan James Vincent
Good location for the family
Lyra Medina
This place isn’t like the best place to go to as I put in another review, I took stars off because it’s an inconvenience to come since more than once they have closed earlier than the times it says on their door and they have limited choices on donuts, but the ice cream shakes are ok
Erika Medina
This place isn't like the best place to go to as I put in another review, I took stars off because it's an inconvenience to come since more than once they have closed earlier than the times it says on their door and they have limited choices on donuts, but the ice cream shakes are ok
Sheryl *
Never going there again, got sick after eating ice cream
I'm in the hospital and after being here for 2 months I wanted something to cheer me up. Being a patient and ordering food s takes a lot of effort to go and get takeout but I needed something to improve my mood. I scheduled an order on Uber and it was releases. I waited 20 minutes waiting to see the driver pick up the order so I could head down but I get a call about them not having the flavors. I don't understand why they have false items on the menu and why they waited to til the last minute to call and rush me to change my order. Not only did they rush me but they were rude. I have certain food rules I have to follow so I can't just choose random flavors I have to look at the ingredients when I told the person on the phone that I can't choose flavors over the phone he was rude and trying to force me to choose and I told him to cancel my order and give me a refund and he was not honorable and tried to wait me out. It took contacting Uber and having them interfere.
Food: 3
Service: 1
Would not honor the free welcome scoop from the baskin robbins app. Would not say why and were pretty rude about it.
Pathetic
Pathetic
I don't understand how a business phone number is someone's personal cell phone. When I need to call for having a problem with door dash, no one answers and the voice-mail sounds like someone's cell phone. For over 20 years I occasionally get a caramel blast that's made with jamoca ice cream, last time they made it, the ice cream they used had nuts. Glad I'm not allergic to nuts. But these people sure don't care.
If I can do a minus -0 I will rate it that, I made an order on door dash and these people refuse to answer the call. After I was told by the delivery person they don’t have what I want.I want my refund. I do not like their customer service.
I hate that I have to give it a star to be able to write a review. Worst customer service ever. How does an employee not know if an ice cream has nuts or not. I have certain allergies. How do they not know what's in an ice cream. Employees are rude and nasty. Never again.
Milkshake taste bland! Used too much milk!
So good on these hot days!!!
When you sign up with them on your birthday
Restaurantji Recommends
This place isn’t like the best place to go to as I put in another review, I took stars off because it’s an inconvenience to come since more than once they have closed earlier than the times it says on their door and they have limited choices on donuts, but the ice cream shakes are ok
Good location for the family
This place isn’t like the best place to go to as I put in another review, I took stars off because it’s an inconvenience to come since more than once they have closed earlier than the times it says on their door and they have limited choices on donuts, but the ice cream shakes are ok
This place isn't like the best place to go to as I put in another review, I took stars off because it's an inconvenience to come since more than once they have closed earlier than the times it says on their door and they have limited choices on donuts, but the ice cream shakes are ok
Never going there again, got sick after eating ice cream