If you want to be ignored and talked about then absolutely come to this store! I recently visited with my daughter and I was standing in line for 5 minutes while they were cleaning and talking in their native tongue, they saw that we were standing there and continued to proceed as if we were invisible. It was only after I spoke up that I was acknowledged and rushed although I was the only one there.. my daughter was excited to have a Baskin robins nearby, but I will not be doing business with them. Take your money elsewhere!Update: 02/22/24I called to ask if there were any cookie cakes available for purchase, I wanted to celebrate my dogs death anniversary who was named cookie ?. The staff hung up on me after I tried asking how much a custom made ice cream cake would take. It's sad that they treat their customers this way, but I will be making my own with my daughter and it will be more memorable.
Atmosphere: 1
Service: 1
Yuyuan He
Horrible, deceiver staffs
Alex F.
Terrible location. Staff has terrible attitudes. The staff don't listen and constantly mess up orders. They messed up both mine and the lady in front of mes order. when she asked to have it fixed the worker sighed, rolled his eyes, and went extremely slow. Also there was a dude straight smoking crack inside and they just did not care at all. 3/10 wouldn't recommend. Go somewhere else.
Tj Alexander
Absolutely disgusting staff, got my change thrown across the table, and got charged 2 dollars for coconut milk, would not advise going here, also had to tip them 5 dollars because I didn’t want spit in my milkshake which they are known for
Nate Milton
This is not what a munchkin should look like. Worried I’m gonna get shot in here
Kimia F.
Yeeaaaah not my favorite location because the layout of this store makes it welcoming to the transient population which was never an issue in the 8+ times I've been here recently until one physically ran into me, he was so out of it. Idk this location (as in the area just outside the door) is a lot. Between the three human shits immediately followed up by a guy shooting up at 9:45am is ... Just not as great of an experience as a solo woman. I know it's not this Dunkin team's fault but it comes into play. Sorry. They're opening another location nearby on Houston that I am more excited for than I care to admit. The Dunkin' in the east village is better although it can get busy, fair warning.The drinks and food, which I order through the Dunkin rewards app, have turned out fine tho LOL
Tracy F.
Officially have reached my last straw with this location and I will not be returning. I ordered a holiday blend through the app and the drink was basically diluted with 99% water. There's no caffeine, no aroma and it was just disgusting. I threw it out the minute I walked out and got a coffee from the cart right outside that tasted so much better.
Lisa McCart
Horrible customer service from Ishmake at Delancy street location. Asked him what the filling was in a particular donut and he told me he didn't know. I asked him, how do you not know what is in a product you make and sell? I was educated that they do not make them there, they're brought in. Ok... So you don't know what is in what you sell? Incredibly hateful and rude.
Hannah M.
Dunkins around me are increasingly disappointing me. My old Dunkin on Houston closed, so I had to start coming to this location. It seems like those working barely know how to do their job and everything always seems to be broken. Today I placed a mobile order at 8:17 am and didn't receive my very simple cold brew until 8:45. I had to stand in line and eventually flag someone down to make my order. I was late for work of course. I don't think tickets were printing out since everything is always broken. Also, delancey is the worst street in the world so it sucks that I have to venture there now for my coffee. Way too much ice in my drink, it was basically 3 sips. Anyways I could go on but what's the point. It's a Dunkin. On delancey.
Rude staff , poor service , and DIRTY behind the counters and in front Cashier is too busy looking at the customers in the store than getting an accurate order Messed up my coffee twice this morning EMPLOYEES ARE NOT polite or friendly
Denise J.
Don't deserve a start!!! Donot go there. they charge you extra!!!!! the menu said one price but they charge extra at the checkout. calculate your items before check out. they claimed that their menu is not updated (with an increase). they should honored what is advised!!!! not charge what ever amount at checkout. shame on them!!! not going back.
Ana K.
Second time I receive a drink with spoiled milk. SECOND TIME! The first time I figured simple mistake. A second time? The employees are not looking at expiration dates and risking the health of their customers. Will not be buying again from this location!
Dieter Schultex
what an excellent find, this ice cream was amazing. we went to a wedding at yamashiro which was nice and looked for a dessert place close by, this definitely hit the spot. a must try.
Muqtader B.
The bagel was burnt and cold at the same time. They don't know how to use the oven. The muffin was gummy-ish on the inside (not fully cooked), and dry! Now you know.
If you want to be ignored and talked about then absolutely come to this store! I recently visited with my daughter and I was standing in line for 5 minutes while they were cleaning and talking in their native tongue, they saw that we were standing there and continued to proceed as if we were invisible. It was only after I spoke up that I was acknowledged and rushed although I was the only one there.. my daughter was excited to have a Baskin robins nearby, but I will not be doing business with them. Take your money elsewhere!Update: 02/22/24I called to ask if there were any cookie cakes available for purchase, I wanted to celebrate my dogs death anniversary who was named cookie ?. The staff hung up on me after I tried asking how much a custom made ice cream cake would take. It's sad that they treat their customers this way, but I will be making my own with my daughter and it will be more memorable.
Atmosphere: 1
Service: 1
Horrible, deceiver staffs
Terrible location. Staff has terrible attitudes. The staff don't listen and constantly mess up orders. They messed up both mine and the lady in front of mes order. when she asked to have it fixed the worker sighed, rolled his eyes, and went extremely slow. Also there was a dude straight smoking crack inside and they just did not care at all. 3/10 wouldn't recommend. Go somewhere else.
Absolutely disgusting staff, got my change thrown across the table, and got charged 2 dollars for coconut milk, would not advise going here, also had to tip them 5 dollars because I didn’t want spit in my milkshake which they are known for
This is not what a munchkin should look like. Worried I’m gonna get shot in here
Yeeaaaah not my favorite location because the layout of this store makes it welcoming to the transient population which was never an issue in the 8+ times I've been here recently until one physically ran into me, he was so out of it. Idk this location (as in the area just outside the door) is a lot. Between the three human shits immediately followed up by a guy shooting up at 9:45am is ... Just not as great of an experience as a solo woman. I know it's not this Dunkin team's fault but it comes into play. Sorry. They're opening another location nearby on Houston that I am more excited for than I care to admit. The Dunkin' in the east village is better although it can get busy, fair warning.The drinks and food, which I order through the Dunkin rewards app, have turned out fine tho LOL
Officially have reached my last straw with this location and I will not be returning. I ordered a holiday blend through the app and the drink was basically diluted with 99% water. There's no caffeine, no aroma and it was just disgusting. I threw it out the minute I walked out and got a coffee from the cart right outside that tasted so much better.
Horrible customer service from Ishmake at Delancy street location. Asked him what the filling was in a particular donut and he told me he didn't know. I asked him, how do you not know what is in a product you make and sell? I was educated that they do not make them there, they're brought in. Ok... So you don't know what is in what you sell? Incredibly hateful and rude.
Dunkins around me are increasingly disappointing me. My old Dunkin on Houston closed, so I had to start coming to this location. It seems like those working barely know how to do their job and everything always seems to be broken. Today I placed a mobile order at 8:17 am and didn't receive my very simple cold brew until 8:45. I had to stand in line and eventually flag someone down to make my order. I was late for work of course. I don't think tickets were printing out since everything is always broken. Also, delancey is the worst street in the world so it sucks that I have to venture there now for my coffee. Way too much ice in my drink, it was basically 3 sips. Anyways I could go on but what's the point. It's a Dunkin. On delancey.
very kind staff
Restaurantji Recommends
Rude staff , poor service , and DIRTY behind the counters and in front Cashier is too busy looking at the customers in the store than getting an accurate order Messed up my coffee twice this morning EMPLOYEES ARE NOT polite or friendly
Don't deserve a start!!! Donot go there. they charge you extra!!!!! the menu said one price but they charge extra at the checkout. calculate your items before check out. they claimed that their menu is not updated (with an increase). they should honored what is advised!!!! not charge what ever amount at checkout. shame on them!!! not going back.
Second time I receive a drink with spoiled milk. SECOND TIME! The first time I figured simple mistake. A second time? The employees are not looking at expiration dates and risking the health of their customers. Will not be buying again from this location!
what an excellent find, this ice cream was amazing. we went to a wedding at yamashiro which was nice and looked for a dessert place close by, this definitely hit the spot. a must try.
The bagel was burnt and cold at the same time. They don't know how to use the oven. The muffin was gummy-ish on the inside (not fully cooked), and dry! Now you know.