I don’t understand the negative reviews! I gave the lovely gentleman a picture of a 2 tiered cake I wanted to replicate. They made it in less than one week and it is BEAUTIFUL. Not only that but it tastes delicious! I will be a customer for years to come!
Atmosphere: 5
Food: 5
Service: 5
Dinahlee Pena
I’m very disappointed in the service I received at Betel. First, the person I ordered with via WhatsApp was incredibly rude and condescending. Nevertheless, since my family and I have purchased from Betel for over 6 years, I still decided to give them a chance despite the disrespectful service they do have amazing, quality cakes. The cake was supposed to be ready at 10am and I arrived at 1pm and received the cake at 1:55pm. I specifically told the person I ordered with that I DID NOT WANT FAKE FLOWERS on the cake and that I wanted the “Happy Birthday” saying to be HANDWRITTEN. As you can see in the photo neither of these requirements were met for a cake that was 120 DOLLARS. The flowers were cheap and the happy birthday sign was a flimsy paper that wasn’t even properly flat on the cake.
En verdad estoy super decepcionada y claramente será la última vez que ordenaré de Betel. Favor de mejorar sus servicios y si no saben cumplir un diseño dígaselo al cliente con anticipación.
Atmosphere: 1
Food: 1
Service: 1
Kari JC
I’ve ordered here many times before but this time I’m disappointed in my wedding cake.
They left it with massive gaps on the cake tiers. Which could’ve been easily fixed with either a border OR adding more icing and scraping. Instead they blamed that the cake was white and the design of the cake was “too complicated” it’s a simple white cake.
Make sure to check your cakes before leaving the store. I had sent my dad to pick it up and when he got home is when I saw it.
By that time going back wasn’t possible due to where we live. We had to go to another baker to get it fixed
Service: 1
Anet Cancel
The truth is that I give myself 0 stars, they are irresponsible, they ask for a 1/4 pound cake, but I also sent them a photo so they could make me a referral for that cake but not the same one, I wanted the boy to be I had quoted on the invoice and they had told me that it was 40 dollars, and when I went to say that it was 60, they wanted to do it as it was in the photo, and they, having my number, did not even make an effort to call me and tell me that they made the one that wasn't. But I will never buy hay again. There are better places like BIZCOCHOS DE COLORES, I do recommend it 100%, go to BIZCOCHOS DE COLORES.
Yohanny Arias
Every time I visit, I am disappointed by the rude and unfriendly staff. Their attitudes are consistently cold and unwelcoming. It is unacceptable to be treated this way, especially when I am trying to support a local business.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pastry Shop
Celeste Encarnacion
They are the best in Dominican cake!! Since 1987!! When the first one came out at 191 Saint Nicolas!!!❤️❤️❤️❤️?????????????????
Atmosphere: 5
Food: 5
Service: 5
Gabriela Estrella
Excellent I love it ???
Atmosphere: 5
Food: 5
Service: 5
eddy valladares
very rude staff specially the laddy seem to be the manager or the owner every time i place an order from here she rush me to get the details of my cakes and still end up doing what ever she wants not happy with the results always have the order late or not meeting standards for the money they asked for i order a half pound heart cake for my birthday the charged me 80 dollars for half a pound and the cake was not how i wanted i called to talk to her and she acted like nothing was happening didn’t offer me anything to fix my order or a refund or discount anything didn’t like how it looked or how it taste and on top of that her actitud and bad customer service bad experience and not only one time couple times
Atmosphere: 1
Food: 5
Service: 1
Paula trejo
The cakes are delicious but the man in front providing costumer service is an animal. Firstly, when he arrived, I said hello and I had to wait for him to finish his personal conversation with a friend, and then when I tried to get him to tell me how old the cakes actually were, he just kept answering “recently.” I asked him the question several times and instead of saying “I don't know, or let me ask,” he arrogantly kept answering “recently.” That man doesn't care if this business prospers or not. I'm not going back to that place considering there are many more places in the area that treat their customers better. Go to CHOCNyc.
Atmosphere: 1
Food: 4
Service: 1
Fabrisia Sánchez
I just place an order for my son birthday and they give me exactly what I asked for , omg so good I recommend this bakery 100% !
I had a disappointing experience with this bakery. I placed an order two weeks in advance for a half-pound cake and 24 cupcakes for my event. However, on the morning of the event, they seemed clueless about my order when I called to confirm. They advised me to check back at noon, but even then, they hadn't started making my order. When my cousin picked it up at 3 pm, the cake was already melting within minutes, despite the AC in the car being on and it not being a warm day. I had to rush it into the fridge when I got home.
When I called to explain what happened, they shrugged it off, claiming it was beyond their control once the cake left their premises. However, the box wasn't dirty from the cake; it was falling apart entirely. They offered two options: either return for a fix (which would have been an additional hour of travel) or credit for a future purchase. Given the timing of the party and the inconvenience, neither option was viable.
I attempted to salvage the situation, but when it came time to cut and enjoy the cake, it fell apart completely. Not only was the presentation ruined, but the taste was also disappointing. The cupcakes, while they maintained their appearance, did not live up to the hype in terms of taste. Overall, the experience was a letdown from start to finish, leaving me thoroughly dissatisfied with both the quality and flavor of the products."
While I understand that accidents can happen, the lack of accountability and the poor quality of the packaging and product leave me with no desire to ever order from them again. This experience will unfortunately be my first and last with this bakery.
Atmosphere: 1
Food: 1
Service: 1
Yuri Espinal
My cake was pretty and I didn’t have to be in person to make the order. The store has already made small cakes available in store which is nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dominican Cakes
Alexis Pimentel
This is NOT the place to order and do nothing, this place is the more irresponsible the I see in my life, order something for a event week ago,call them 2 days before to confirm my orde and the day to come to pick up my F order they told me WHAT F day I did my Order. Lost my money, Lost my F time.
Chante Harriotte
Best Dominican cake I’ve had thus far.
Food: 5
Carolina letryz
A nice cake without having it made and very delicious. They are the cakes that are ready and I loved them and everyone liked their flavor
I don’t understand the negative reviews! I gave the lovely gentleman a picture of a 2 tiered cake I wanted to replicate. They made it in less than one week and it is BEAUTIFUL. Not only that but it tastes delicious! I will be a customer for years to come!
Atmosphere: 5
Food: 5
Service: 5
I’m very disappointed in the service I received at Betel. First, the person I ordered with via WhatsApp was incredibly rude and condescending. Nevertheless, since my family and I have purchased from Betel for over 6 years, I still decided to give them a chance despite the disrespectful service they do have amazing, quality cakes. The cake was supposed to be ready at 10am and I arrived at 1pm and received the cake at 1:55pm. I specifically told the person I ordered with that I DID NOT WANT FAKE FLOWERS on the cake and that I wanted the “Happy Birthday” saying to be HANDWRITTEN. As you can see in the photo neither of these requirements were met for a cake that was 120 DOLLARS. The flowers were cheap and the happy birthday sign was a flimsy paper that wasn’t even properly flat on the cake.
En verdad estoy super decepcionada y claramente será la última vez que ordenaré de Betel. Favor de mejorar sus servicios y si no saben cumplir un diseño dígaselo al cliente con anticipación.
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered here many times before but this time I’m disappointed in my wedding cake.
They left it with massive gaps on the cake tiers. Which could’ve been easily fixed with either a border OR adding more icing and scraping. Instead they blamed that the cake was white and the design of the cake was “too complicated” it’s a simple white cake.
Make sure to check your cakes before leaving the store. I had sent my dad to pick it up and when he got home is when I saw it.
By that time going back wasn’t possible due to where we live. We had to go to another baker to get it fixed
Service: 1
The truth is that I give myself 0 stars, they are irresponsible, they ask for a 1/4 pound cake, but I also sent them a photo so they could make me a referral for that cake but not the same one, I wanted the boy to be I had quoted on the invoice and they had told me that it was 40 dollars, and when I went to say that it was 60, they wanted to do it as it was in the photo, and they, having my number, did not even make an effort to call me and tell me that they made the one that wasn't. But I will never buy hay again. There are better places like BIZCOCHOS DE COLORES, I do recommend it 100%, go to BIZCOCHOS DE COLORES.
Every time I visit, I am disappointed by the rude and unfriendly staff. Their attitudes are consistently cold and unwelcoming. It is unacceptable to be treated this way, especially when I am trying to support a local business.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pastry Shop
They are the best in Dominican cake!! Since 1987!! When the first one came out at 191 Saint Nicolas!!!❤️❤️❤️❤️?????????????????
Atmosphere: 5
Food: 5
Service: 5
Excellent I love it ???
Atmosphere: 5
Food: 5
Service: 5
very rude staff specially the laddy seem to be the manager or the owner every time i place an order from here she rush me to get the details of my cakes and still end up doing what ever she wants not happy with the results always have the order late or not meeting standards for the money they asked for i order a half pound heart cake for my birthday the charged me 80 dollars for half a pound and the cake was not how i wanted i called to talk to her and she acted like nothing was happening didn’t offer me anything to fix my order or a refund or discount anything didn’t like how it looked or how it taste and on top of that her actitud and bad customer service bad experience and not only one time couple times
Atmosphere: 1
Food: 5
Service: 1
The cakes are delicious but the man in front providing costumer service is an animal. Firstly, when he arrived, I said hello and I had to wait for him to finish his personal conversation with a friend, and then when I tried to get him to tell me how old the cakes actually were, he just kept answering “recently.” I asked him the question several times and instead of saying “I don't know, or let me ask,” he arrogantly kept answering “recently.” That man doesn't care if this business prospers or not. I'm not going back to that place considering there are many more places in the area that treat their customers better. Go to CHOCNyc.
Atmosphere: 1
Food: 4
Service: 1
I just place an order for my son birthday and they give me exactly what I asked for , omg so good I recommend this bakery 100% !
Restaurantji Recommends
I had a disappointing experience with this bakery. I placed an order two weeks in advance for a half-pound cake and 24 cupcakes for my event. However, on the morning of the event, they seemed clueless about my order when I called to confirm. They advised me to check back at noon, but even then, they hadn't started making my order. When my cousin picked it up at 3 pm, the cake was already melting within minutes, despite the AC in the car being on and it not being a warm day. I had to rush it into the fridge when I got home.
When I called to explain what happened, they shrugged it off, claiming it was beyond their control once the cake left their premises. However, the box wasn't dirty from the cake; it was falling apart entirely. They offered two options: either return for a fix (which would have been an additional hour of travel) or credit for a future purchase. Given the timing of the party and the inconvenience, neither option was viable.
I attempted to salvage the situation, but when it came time to cut and enjoy the cake, it fell apart completely. Not only was the presentation ruined, but the taste was also disappointing. The cupcakes, while they maintained their appearance, did not live up to the hype in terms of taste. Overall, the experience was a letdown from start to finish, leaving me thoroughly dissatisfied with both the quality and flavor of the products."
While I understand that accidents can happen, the lack of accountability and the poor quality of the packaging and product leave me with no desire to ever order from them again. This experience will unfortunately be my first and last with this bakery.
Atmosphere: 1
Food: 1
Service: 1
My cake was pretty and I didn’t have to be in person to make the order. The store has already made small cakes available in store which is nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dominican Cakes
This is NOT the place to order and do nothing, this place is the more irresponsible the I see in my life, order something for a event week ago,call them 2 days before to confirm my orde and the day to come to pick up my F order they told me WHAT F day I did my Order. Lost my money, Lost my F time.
Best Dominican cake I’ve had thus far.
Food: 5
A nice cake without having it made and very delicious. They are the cakes that are ready and I loved them and everyone liked their flavor
Atmosphere: 5
Food: 5
Service: 5
Loading...