Really good cupcake! Kind service too, greeted me when I got inside
Becca Hirata
Disappointed with their lack of ability to do lettering. I ordered this 8’’ cake and paid $80 plus tax for the lettering to be done this way (lettering was free and it shows). I was so embarrassed I started laughing. I had to manually remove the lettering and buy multiple candles last minute to make it look better for my sister’s birthday. The taste was okay but definitely do not ask for anything written on it. Unfortunately I can’t take it back, I wish I had ordered it from a different place.
Betsy Covaleskie
Stopped in to buy a few cupcakes, the man working the counter was unwelcoming and looked at us the whole time like he didn’t want us to be in there. Cupcakes were a bit dry for my taste.
Jessica Flayser
I ordered a cake for my church’s small group and people really liked it. The texture was great and this cake was able to feed 20 despite its size.
I specified in the delivery instructions that a late delivery is better and they delivered first thing in the morning 🫠 Like not even in the afternoon? I found that strange and very inconvenient. Hopefully they can work on that.
jwalke31
I recently purchased a Cake from the Tribeka location.
I would like to start out by saying that I tried to resolve this with Billy’s before I came to write a review and I was left even more shocked by the lack of customer service than I was by the cake that I received.
Also, they are going to comment that I am trying to “blackmail” them by writing this review. They will certainly put their account in the comments of this review, but this is more about principle at this point more than anything else. I clearly will not be able to work with them going forward to resolve my concerns.
I chose this bakery because I wanted to support a local small business versus going to Magnolia bakery.
I went into the Tribeca location to order the cake I wanted, in person, so there was no confusion as to the scope or complexity of the cake for my friend's 40th birthday. I was told by the kind employee that they don't take cake orders in person but that I should order the cake online and email the orders department after I place the order.
I ordered a “hand decorated cake” from the website with an additional charge for more decor. I was happy to pay the amount if they delivered what I wanted based on the inspiration image I provided. I was emailed the next day that they were unable to do the fluting that I requested (which I felt was the complex portion of the cake I paid for) and we emailed about the color of the icing. See attached the images of the inspiration versus what was received.
I picked up the cake on Friday at 5pm and the party was at 8pm so there was really no fixing what was made. I needed the cake for the party and took what was delivered and made some personal changes to the cake to try to salvage what I had requested vs what I received.
Yes, we consumed the cake at the restaurant and realized that the cake was stale and very dry once we cut into it which came as a major disappointment even further.
I expressed my concerns and disappointment to the bakery, not only with the dryness, but also the cost based on what was received. I paid for a more complex cake because I was asking for something different from what they offer normally. I felt that based on what I received, that the cost of the “hand decorated cake” was not justified.
Here is what Billy's felt was worth the cost that I paid:
The base price (without decorations or any other upgrades) for an 8” Vanilla Cake is $80. The Pastel Yellow frosting is an additional $10. The White Chocolate Drip is an additional $55. The total for your cake should have been $145. I paid $159 total.
I'm sorry, but you are telling me that a white chocolate drizzle is $55? Empire Bakery does this same cake for $95 and will even do the fluting I asked for as part of the cost.
Billy’s gave me a $16 refund but I find that unacceptable. Based on their website I felt that $95 -$105 would have warranted the cost of the cake. The difference is all I asked for. I was not expecting a full refund nor did I ask for a full refund since we consumed what little cake we did.
Just beware of the bakery that you buy from. Take the review seriously
Michelle Lee
I love this place!! Their cupcakes are so fluffy and delicious without them tasting overly sugary. The staff is so friendly every time I go in. Highly recommend any of their cupcakes and locations! You’re missing out if you haven’t had them yet!
Small bakery with big dessert energy. The staff was helpful and gave me notes on the best cupcakes to try. They had a great selection as well, even late in the day. I appreciate the guidance on how to store the baked goods and all. The German chocolate cupcakes were a hit and the quality is still great! I'll be back. I parked on the block and found the shop with ease.
Atmosphere: 5
Food: 5
Service: 5
Erika Perzi
i’ve passed by maybe a million times but walking by today — billy’s called my name. popped into see if they had any gluten free options, and behold .. yes they did!
tried the chocolate cake vanilla buttercream option (they also had chocolate/chocolate) and it was a 4.5/5 — cake was a little dry but more rich than sweet, which i like. icing was sugary and yummy.
space was warming but they could make it a little “stay a little longer” friendly!
recommend for gf cupcake fix — and would love to see the flavor of month extend to gf in future!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cupcake
gina gao
The staff is very rude and racist! The cup cakes over price and taste horrible!!
Atmosphere: 1
Food: 1
Service: 1
Fadia Hoosein
The chocolate chip cookies were good., the German chocolate cupcake was bitter, the regular chocolate cupcake was nasty, the banana pudding was good, and the cherry cheese cake was great. They also make a very good Chai latte
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mini Cheesecake, Banana Pudding
Unbelievable experience. Recieved no greeting when I walked into the store. I had asked to do half cash and half change. The guy who worked there rolled his eyes at me and goes “We don’t do that.” I felt so uncomfortable. Never will come back here again with the service I received. I live in another state and drove 3 hours. The cupcakes I ordered also tasted old and I had to throw them away couldn’t even eat them.
Atmosphere: 1
Food: 2
Service: 1
Dylan Fowler
The cakes & cupcakes at Billy's are outstanding, some of the best in the city. I order often for my office for birthdays, company parties etc & they're always a hit! My gripe with Billy's is that their customer service is nearly non-existent - it's happened before that I've needed small tweaks or questions about orders and their entire team couldn't care less about helping. It's always very to the point, no accommodations even for a very-often user, what is online is the unchanging bible and don't expect any warmth when you're on the phone with them. I'll continue ordering for basic needs but if you need anything thoughtful or custom (don't even THINK about last minute!) Billy's is not your place.
Atmosphere: 2
Food: 5
Service: 2
Victoria G
Unbelievable experience. Recieved no greeting when I walked into the store. I had asked to do half cash and half change. The guy who worked there rolled his eyes at me and goes “We don’t do that.” I felt so uncomfortable. Never will come back here again with the service I received. I live in another state and drove 3 hours. The cupcakes I ordered also tasted old and I had to throw them away couldn’t even eat them.
Atmosphere: 1
Food: 2
Service: 1
Charles Van Dorn (Mn3chy)
I’ve never really been there I just got some cupcakes from a friend. They were amazing. The reason why I put service down a star is because I did read the other reviews. I see they are mixed on service. I will be going there soon and will update this if I think stars should change.
Really good cupcake! Kind service too, greeted me when I got inside
Disappointed with their lack of ability to do lettering. I ordered this 8’’ cake and paid $80 plus tax for the lettering to be done this way (lettering was free and it shows). I was so embarrassed I started laughing. I had to manually remove the lettering and buy multiple candles last minute to make it look better for my sister’s birthday. The taste was okay but definitely do not ask for anything written on it. Unfortunately I can’t take it back, I wish I had ordered it from a different place.
Stopped in to buy a few cupcakes, the man working the counter was unwelcoming and looked at us the whole time like he didn’t want us to be in there. Cupcakes were a bit dry for my taste.
I ordered a cake for my church’s small group and people really liked it. The texture was great and this cake was able to feed 20 despite its size.
I specified in the delivery instructions that a late delivery is better and they delivered first thing in the morning 🫠 Like not even in the afternoon? I found that strange and very inconvenient. Hopefully they can work on that.
I recently purchased a Cake from the Tribeka location.
I would like to start out by saying that I tried to resolve this with Billy’s before I came to write a review and I was left even more shocked by the lack of customer service than I was by the cake that I received.
Also, they are going to comment that I am trying to “blackmail” them by writing this review. They will certainly put their account in the comments of this review, but this is more about principle at this point more than anything else. I clearly will not be able to work with them going forward to resolve my concerns.
I chose this bakery because I wanted to support a local small business versus going to Magnolia bakery.
I went into the Tribeca location to order the cake I wanted, in person, so there was no confusion as to the scope or complexity of the cake for my friend's 40th birthday. I was told by the kind employee that they don't take cake orders in person but that I should order the cake online and email the orders department after I place the order.
I ordered a “hand decorated cake” from the website with an additional charge for more decor. I was happy to pay the amount if they delivered what I wanted based on the inspiration image I provided. I was emailed the next day that they were unable to do the fluting that I requested (which I felt was the complex portion of the cake I paid for) and we emailed about the color of the icing. See attached the images of the inspiration versus what was received.
I picked up the cake on Friday at 5pm and the party was at 8pm so there was really no fixing what was made. I needed the cake for the party and took what was delivered and made some personal changes to the cake to try to salvage what I had requested vs what I received.
Yes, we consumed the cake at the restaurant and realized that the cake was stale and very dry once we cut into it which came as a major disappointment even further.
I expressed my concerns and disappointment to the bakery, not only with the dryness, but also the cost based on what was received. I paid for a more complex cake because I was asking for something different from what they offer normally. I felt that based on what I received, that the cost of the “hand decorated cake” was not justified.
Here is what Billy's felt was worth the cost that I paid:
The base price (without decorations or any other upgrades) for an 8” Vanilla Cake is $80.
The Pastel Yellow frosting is an additional $10.
The White Chocolate Drip is an additional $55.
The total for your cake should have been $145.
I paid $159 total.
I'm sorry, but you are telling me that a white chocolate drizzle is $55? Empire Bakery does this same cake for $95 and will even do the fluting I asked for as part of the cost.
Billy’s gave me a $16 refund but I find that unacceptable. Based on their website I felt that $95 -$105 would have warranted the cost of the cake. The difference is all I asked for. I was not expecting a full refund nor did I ask for a full refund since we consumed what little cake we did.
Just beware of the bakery that you buy from. Take the review seriously
I love this place!! Their cupcakes are so fluffy and delicious without them tasting overly sugary. The staff is so friendly every time I go in. Highly recommend any of their cupcakes and locations! You’re missing out if you haven’t had them yet!
Dietary restrictions: Delicious gluten free options available!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice Krispies Treats, Carrot Cake, Cupcake, Easter Cake, Pumpkin Pie, Vegan Chocolate Chip Cupcake, Carrot, Key Lime Pie, Pecan Pie, Birthday Cake, Cake, Banana Pudding, Chocolate Chip Cookie, German Chocolate Cupcake, Cookie Sandwich, Cookie, Bakery, Cheesecake, Banana Cake
Small bakery with big dessert energy. The staff was helpful and gave me notes on the best cupcakes to try. They had a great selection as well, even late in the day. I appreciate the guidance on how to store the baked goods and all. The German chocolate cupcakes were a hit and the quality is still great! I'll be back. I parked on the block and found the shop with ease.
Atmosphere: 5
Food: 5
Service: 5
i’ve passed by maybe a million times but walking by today — billy’s called my name. popped into see if they had any gluten free options, and behold .. yes they did!
tried the chocolate cake vanilla buttercream option (they also had chocolate/chocolate) and it was a 4.5/5 — cake was a little dry but more rich than sweet, which i like. icing was sugary and yummy.
space was warming but they could make it a little “stay a little longer” friendly!
recommend for gf cupcake fix — and would love to see the flavor of month extend to gf in future!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cupcake
The staff is very rude and racist! The cup cakes over price and taste horrible!!
Atmosphere: 1
Food: 1
Service: 1
The chocolate chip cookies were good., the German chocolate cupcake was bitter, the regular chocolate cupcake was nasty, the banana pudding was good, and the cherry cheese cake was great. They also make a very good Chai latte
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mini Cheesecake, Banana Pudding
Restaurantji Recommends
A few good gluten free options
Unbelievable experience. Recieved no greeting when I walked into the store. I had asked to do half cash and half change. The guy who worked there rolled his eyes at me and goes “We don’t do that.” I felt so uncomfortable. Never will come back here again with the service I received. I live in another state and drove 3 hours. The cupcakes I ordered also tasted old and I had to throw them away couldn’t even eat them.
Atmosphere: 1
Food: 2
Service: 1
The cakes & cupcakes at Billy's are outstanding, some of the best in the city. I order often for my office for birthdays, company parties etc & they're always a hit! My gripe with Billy's is that their customer service is nearly non-existent - it's happened before that I've needed small tweaks or questions about orders and their entire team couldn't care less about helping. It's always very to the point, no accommodations even for a very-often user, what is online is the unchanging bible and don't expect any warmth when you're on the phone with them. I'll continue ordering for basic needs but if you need anything thoughtful or custom (don't even THINK about last minute!) Billy's is not your place.
Atmosphere: 2
Food: 5
Service: 2
Unbelievable experience. Recieved no greeting when I walked into the store. I had asked to do half cash and half change. The guy who worked there rolled his eyes at me and goes “We don’t do that.” I felt so uncomfortable. Never will come back here again with the service I received. I live in another state and drove 3 hours. The cupcakes I ordered also tasted old and I had to throw them away couldn’t even eat them.
Atmosphere: 1
Food: 2
Service: 1
I’ve never really been there I just got some cupcakes from a friend. They were amazing. The reason why I put service down a star is because I did read the other reviews. I see they are mixed on service. I will be going there soon and will update this if I think stars should change.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Cake
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