Tomiz Cafe is on the 2nd floor of Kinokuniya with some views of Bryant Park and a small, casual eating space.
I came to pick up some bread a few minutes before opening today. It was supposed to open at 11am, which it said on the website and on the sign in the store.
But even after 11am, the 2 staff were lining up items at their leisurely pace, with no attention to customers waiting outside the cafe. I waited a couple of more minutes and then, got the attention of one of the staff wearing earphones, to ask when they were opening. They went over to the other staff, who came over and told me it’d be another 15-20 minutes. They didn’t seem to be in a rush at all to open up and I wasn’t going to wait another 15+ minutes, so I unfortunately wasn’t able to buy any bread.
The bread here is very good, so it’s unfortunate and was very disappointing the staff doesn’t care at all about their customers.
Atmosphere: 3
Service: 1
Arianna Benavidez
The lychee fruit tea is so refreshing. It made quick and tasty. I recommend getting an egg sandwich with it. (I normally get my drink with no boba)
Atmosphere: 5
Food: 5
Service: 5
Andreea P.
We stopped at the cafe inside the bookstore for a coffee, some prepackaged snacks (which were fine), and a matcha. The matcha, however, was a disaster. It was served with boiling hot milk and was full of large, gritty, undissolved chunks of matcha powder. The poor preparation was unacceptable, especially coming from a self-proclaimed Japanese spot.
Botty Bot
Had the single worst customer service experience in more than a decade in NYC. I advise you to skip this place and any other stores by this brand. Their old location by the library was also a disaster. Staff is extra RUDE, dismissive, and argumentative. Please learn from your parent company in Japan.
Service: 1
Leonid R
Very good food
Atmosphere: 3
Food: 5
Service: 4
Maria Jose Astorga
Love this cafe
I was able to find melon bread and sandos, they were delicious
Atmosphere: 5
Food: 5
Service: 5
Tim S
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
Ying Wang
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” … the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her. Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Andrea Rossi (SirBif)
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Yewande Dawodu
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
SHARNALI DAS
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
Tsu
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Tomiz Cafe is on the 2nd floor of Kinokuniya with some views of Bryant Park and a small, casual eating space.
I came to pick up some bread a few minutes before opening today. It was supposed to open at 11am, which it said on the website and on the sign in the store.
But even after 11am, the 2 staff were lining up items at their leisurely pace, with no attention to customers waiting outside the cafe.
I waited a couple of more minutes and then, got the attention of one of the staff wearing earphones, to ask when they were opening. They went over to the other staff, who came over and told me it’d be another 15-20 minutes.
They didn’t seem to be in a rush at all to open up and I wasn’t going to wait another 15+ minutes, so I unfortunately wasn’t able to buy any bread.
The bread here is very good, so it’s unfortunate and was very disappointing the staff doesn’t care at all about their customers.
Atmosphere: 3
Service: 1
The lychee fruit tea is so refreshing. It made quick and tasty. I recommend getting an egg sandwich with it. (I normally get my drink with no boba)
Atmosphere: 5
Food: 5
Service: 5
We stopped at the cafe inside the bookstore for a coffee, some prepackaged snacks (which were fine), and a matcha. The matcha, however, was a disaster. It was served with boiling hot milk and was full of large, gritty, undissolved chunks of matcha powder. The poor preparation was unacceptable, especially coming from a self-proclaimed Japanese spot.
Had the single worst customer service experience in more than a decade in NYC. I advise you to skip this place and any other stores by this brand. Their old location by the library was also a disaster. Staff is extra RUDE, dismissive, and argumentative. Please learn from your parent company in Japan.
Service: 1
Very good food
Atmosphere: 3
Food: 5
Service: 4
Love this cafe
I was able to find melon bread and sandos, they were delicious
Atmosphere: 5
Food: 5
Service: 5
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” …
the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her.
Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
One of my fave lunch spots when I worked nearby.
Restaurantji Recommends
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
snakes are good
Atmosphere: 3
Food: 3
Service: 3
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