Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
Ying Wang
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” … the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her. Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Andrea Rossi (SirBif)
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
Irina Barskiy
One of my fave lunch spots when I worked nearby.
Audrey Maciel
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Yewande Dawodu
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
SHARNALI DAS
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
Tsu
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
Haruka Ichinose (ハル)
snakes are good
Atmosphere: 3
Food: 3
Service: 3
Edgar Arevalo
Please provide delivery services, like Seamless or Uber, please
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
Mint_Meringue
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
TK
I miss Cafe Zaiya when was located on 41st St. It had better service, more food options and it was way more cozy. Now that is located inside the japanese bookstore, it’s always busy with noisy teens and otakus, less food options and terrible service. They took 10min to give me one coffee. Too bad because I like the bakery and some of the food.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bakery
Suika P
Ever since I was on 41st street, bread, cakes, and rice bowls have all been delicious. The green tea cake is delicious and the coffee is delicious too. It's so good! It tastes better than sweet American cakes.
Soojin Park
Ever since I was on 41st street, bread, cakes, and rice bowls have all been delicious. The green tea cake is delicious and the coffee is delicious too. It's so good! It tastes better than sweet American cakes.
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” …
the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her.
Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
One of my fave lunch spots when I worked nearby.
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
snakes are good
Atmosphere: 3
Food: 3
Service: 3
Please provide delivery services, like Seamless or Uber, please
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
I miss Cafe Zaiya when was located on 41st St. It had better service, more food options and it was way more cozy. Now that is located inside the japanese bookstore, it’s always busy with noisy teens and otakus, less food options and terrible service. They took 10min to give me one coffee. Too bad because I like the bakery and some of the food.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bakery
Ever since I was on 41st street, bread, cakes, and rice bowls have all been delicious.
The green tea cake is delicious and the coffee is delicious too.
It's so good! It tastes better than sweet American cakes.
Ever since I was on 41st street, bread, cakes, and rice bowls have all been delicious.
The green tea cake is delicious and the coffee is delicious too.
It's so good! It tastes better than sweet American cakes.
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