Had the single worst customer service experience in more than a decade in NYC. I advise you to skip this place and any other stores by this brand. Their old location by the library was also a disaster. Staff is extra RUDE, dismissive, and argumentative. Please learn from your parent company in Japan.
Service: 1
Leonid R
Very good food
Atmosphere: 3
Food: 5
Service: 4
Maria Jose Astorga
Love this cafe
I was able to find melon bread and sandos, they were delicious
Atmosphere: 5
Food: 5
Service: 5
Tim S
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
Ying Wang
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” … the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her. Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Andrea Rossi (SirBif)
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
Irina Barskiy
One of my fave lunch spots when I worked nearby.
Audrey Maciel
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Yewande Dawodu
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
SHARNALI DAS
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
Haruka Ichinose (ハル)
snakes are good
Atmosphere: 3
Food: 3
Service: 3
Edgar Arevalo
Please provide delivery services, like Seamless or Uber, please
Atmosphere: 5
Food: 5
Service: 3
Anastasia
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
Mint_Meringue
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Had the single worst customer service experience in more than a decade in NYC. I advise you to skip this place and any other stores by this brand. Their old location by the library was also a disaster. Staff is extra RUDE, dismissive, and argumentative. Please learn from your parent company in Japan.
Service: 1
Very good food
Atmosphere: 3
Food: 5
Service: 4
Love this cafe
I was able to find melon bread and sandos, they were delicious
Atmosphere: 5
Food: 5
Service: 5
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” …
the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her.
Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
One of my fave lunch spots when I worked nearby.
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
snakes are good
Atmosphere: 3
Food: 3
Service: 3
Please provide delivery services, like Seamless or Uber, please
Atmosphere: 5
Food: 5
Service: 3
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
I used to love coming to this cafe when browsing Kinokuniya, for over a decade. Today the staff was unbelievably rude to me and other customers, with an attitude like she didn't even want to be working there and hated everything and everyone that dares to ask a question.The milk tea was room temperature warm and they didn't have any boba or toppings at all in the middle of the day.I'll be skipping this cafe from now on.
Atmosphere: 4
Food: 3
Service: 1
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