The lychee fruit tea is so refreshing. It made quick and tasty. I recommend getting an egg sandwich with it. (I normally get my drink with no boba)
Atmosphere: 5
Food: 5
Service: 5
Andreea P.
We stopped at the cafe inside the bookstore for a coffee, some prepackaged snacks (which were fine), and a matcha. The matcha, however, was a disaster. It was served with boiling hot milk and was full of large, gritty, undissolved chunks of matcha powder. The poor preparation was unacceptable, especially coming from a self-proclaimed Japanese spot.
Botty Bot
Had the single worst customer service experience in more than a decade in NYC. I advise you to skip this place and any other stores by this brand. Their old location by the library was also a disaster. Staff is extra RUDE, dismissive, and argumentative. Please learn from your parent company in Japan.
Service: 1
Leonid R
Very good food
Atmosphere: 3
Food: 5
Service: 4
Maria Jose Astorga
Love this cafe
I was able to find melon bread and sandos, they were delicious
Atmosphere: 5
Food: 5
Service: 5
Tim S
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
Ying Wang
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” … the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her. Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Andrea Rossi (SirBif)
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
Irina Barskiy
One of my fave lunch spots when I worked nearby.
Audrey Maciel
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
SHARNALI DAS
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
Tsu
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
Haruka Ichinose (ハル)
snakes are good
Atmosphere: 3
Food: 3
Service: 3
Edgar Arevalo
Please provide delivery services, like Seamless or Uber, please
The lychee fruit tea is so refreshing. It made quick and tasty. I recommend getting an egg sandwich with it. (I normally get my drink with no boba)
Atmosphere: 5
Food: 5
Service: 5
We stopped at the cafe inside the bookstore for a coffee, some prepackaged snacks (which were fine), and a matcha. The matcha, however, was a disaster. It was served with boiling hot milk and was full of large, gritty, undissolved chunks of matcha powder. The poor preparation was unacceptable, especially coming from a self-proclaimed Japanese spot.
Had the single worst customer service experience in more than a decade in NYC. I advise you to skip this place and any other stores by this brand. Their old location by the library was also a disaster. Staff is extra RUDE, dismissive, and argumentative. Please learn from your parent company in Japan.
Service: 1
Very good food
Atmosphere: 3
Food: 5
Service: 4
Love this cafe
I was able to find melon bread and sandos, they were delicious
Atmosphere: 5
Food: 5
Service: 5
Worst milk tea I've ever had. The bobas are hard as rock.
Atmosphere: 3
Food: 1
Service: 3
The service on the 16th of January 2025 was bad. I ordered a hot chocolate but got a coffee. Went back to tell the person I ordered a hot chocolate, but she told me “no you ordered coffee”. I said no I said hot chocolate. She said “ no I didn’t hear that, you ordered coffee”. No matter how many time I said I order hot chocolate, the same impatient and cold voice repeating the same thing “ your ordered coffee”, “ no I didn’t hear hot chocolate” …
the fact is, I never ordered any drinks with “coffee” in the name in my whole life. It was impossible that I would suddenly forget I hate coffee and order from her.
Is it that difficult to admit a small mistake or mishearing ??? I have to say it was quite disturbing. Lowered my feeling on the bookstore as well.
Atmosphere: 2
Service: 1
Bad service. ordered a hot chocolate at 5pm. No receipt. Got a coffee instead. Went to ask to change it but the employee refused because she insists she heard coffee. We never drink coffee in the evening. Now we have a useless cup full of coffee to carry around.
Atmosphere: 4
Food: 3
Service: 1
One of my fave lunch spots when I worked nearby.
super cute cafe and environment. I got the Sakura rose milk tea 🧋 . But, I will say that the boba 🧋 was very overcooked and mushy. But, it was included so I won’t complain. I really just like Sakura 🌸 and floral flavors for milk 🥛 tea so I’m glad that was an option.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
Quick stop to get food to go before going home after school/work. The onigiri is a must try and their bakery items are very tasty. I always stop by here for a cheap meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
A bit small and crowded but the service is good! The chicken onigiri was nice but the creampuff tasted a bit artificial and old. Not terrible tho!
Atmosphere: 4
Food: 4
Service: 5
I bought a pack of cookies here to take home, and they were completed moldy underneath the first layer of cookies.
Atmosphere: 1
Food: 1
Service: 1
snakes are good
Atmosphere: 3
Food: 3
Service: 3
Please provide delivery services, like Seamless or Uber, please
Atmosphere: 5
Food: 5
Service: 3
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