We really enjoy this place.
The Houston Texas Copperfield location, Hwy 6 at West Rd, is wonderful.
They are fast, accurate and very accommodating to my changing requests. They are always friendly and helpful. They have never once got my order wrong and they usually have to interrupt my abbreviated notes in the for name section of the app. I don’t have specific names but there’s not anyone at this location that is not friendly and doing a great job.
We order out often and most times the order is wrong when I pickup the food. People don’t seem to care about the job they do anymore. Not at this Charleys, I’ve been to a couple others that could learn from this location. It’s so nice that they actually pay attention to what they are doing. I’ve been there when they are super busy and they take the time to ask me a question about my order to make sure it’s done how I want it. They genuinely make the effort to get it right.
Kudos to this whole crew they deserve it.
I know I’m just one customer but thanks for a job well done.
Samuel Beavon
Tomas and his crew at Citadel Mall Charleys are always fast,friendly,and on point! They create the best cheesesteak sandwiches on the planet! They have no competition because they are just that good!
Francis Bureros
I had the worst stomach ache in a long time because of the Teriyaki sub and fries that I ordered which was more expensive than I expected ($18+). It was a terrible 6 hours of constant pain that felt like a rat gnawing inside. Thankfully, I was able to throw it up and the pain went away. Never again am I eating there (Yorktown Mall) because that was some serious case of food poisoning.
Sierra Baker
food was terrible .. didn’t get my order correct & the chicken philly was DRY fries cold ..
Cj Salazar
great service and amazing steak subs!
Sammy Daulong
Ordered off grub hub. Cheesesteak was completely wrong. No ketchup for fries when I asked for extra ketchup. Not even a napkin.
The sandwich I got for my husband at the Haywood Mall in Greenville, SC was very good he said. He said that was the best cheesesteak he ever had! Fresh bread, fresh meat…he loved it.
Very disappointed to know that the Veggie Delight is actually cooked on the same griddle, with the server/cook using the same utensil as the meat sandwiches. While the Veggie Delight does not specifically state it is vegetarian friendly, the name is deceiving. True vegetarians cannot eat the sandwich when it is cross contaminated with meat/meat juices.
Christopher Benedetto
Really really good
Angela Porter
We ordered food for delivery twice. Once the driver handed us a bag dripping with buffalo sauce which was all over everything in the bag including on two cheesesteaks. The second delivery the driver did not bring drinks. Both times the drivers were unable to communicate with us. I ordered on Charleys app and food was delivered by DoorDash. Called store for resolution/refund. Manager told us DoorDash had to give refund. Called DoorDash waited 45 minutes on hold for them to tell us Charleys had to refund. Emailed customer service through the app, first e-mail on January 14th. It’s February 14th and I sent out a final email SOS. The food is good but is not worth the hassle when an issue occurs and I highly recommend avoiding use of the delivery option.
Kratos Heart
Location is closed, spent a good 10 minutes or so doing laps around the area only to find out from Penn 1 building staff that they're closed possibly due to construction in the area.
Michele Lewis
Even though I ordered the small Chessesteak the "STEAK" was skimpy as was the cheese. way too expensive, not going back.
We really enjoy this place. The Houston Texas Copperfield location, Hwy 6 at West Rd, is wonderful. They are fast, accurate and very accommodating to my changing requests. They are always friendly and helpful. They have never once got my order wrong and they usually have to interrupt my abbreviated notes in the for name section of the app. I don’t have specific names but there’s not anyone at this location that is not friendly and doing a great job. We order out often and most times the order is wrong when I pickup the food. People don’t seem to care about the job they do anymore. Not at this Charleys, I’ve been to a couple others that could learn from this location. It’s so nice that they actually pay attention to what they are doing. I’ve been there when they are super busy and they take the time to ask me a question about my order to make sure it’s done how I want it. They genuinely make the effort to get it right. Kudos to this whole crew they deserve it. I know I’m just one customer but thanks for a job well done.
Tomas and his crew at Citadel Mall Charleys are always fast,friendly,and on point! They create the best cheesesteak sandwiches on the planet! They have no competition because they are just that good!
I had the worst stomach ache in a long time because of the Teriyaki sub and fries that I ordered which was more expensive than I expected ($18+). It was a terrible 6 hours of constant pain that felt like a rat gnawing inside. Thankfully, I was able to throw it up and the pain went away. Never again am I eating there (Yorktown Mall) because that was some serious case of food poisoning.
food was terrible .. didn’t get my order correct & the chicken philly was DRY fries cold ..
great service and amazing steak subs!
Ordered off grub hub. Cheesesteak was completely wrong. No ketchup for fries when I asked for extra ketchup. Not even a napkin.
This restaurant is no longer at this location.
Always delivers!;)Friendly staff. Yummy cheesesteaks. Affordable. Can’t beat;)Enjoy!Muchas Gracias!
Closed and never updates hours
The sandwich I got for my husband at the Haywood Mall in Greenville, SC was very good he said. He said that was the best cheesesteak he ever had! Fresh bread, fresh meat…he loved it.
Restaurantji Recommends
Very disappointed to know that the Veggie Delight is actually cooked on the same griddle, with the server/cook using the same utensil as the meat sandwiches. While the Veggie Delight does not specifically state it is vegetarian friendly, the name is deceiving. True vegetarians cannot eat the sandwich when it is cross contaminated with meat/meat juices.
Really really good
We ordered food for delivery twice. Once the driver handed us a bag dripping with buffalo sauce which was all over everything in the bag including on two cheesesteaks. The second delivery the driver did not bring drinks. Both times the drivers were unable to communicate with us. I ordered on Charleys app and food was delivered by DoorDash. Called store for resolution/refund. Manager told us DoorDash had to give refund. Called DoorDash waited 45 minutes on hold for them to tell us Charleys had to refund. Emailed customer service through the app, first e-mail on January 14th. It’s February 14th and I sent out a final email SOS. The food is good but is not worth the hassle when an issue occurs and I highly recommend avoiding use of the delivery option.
Location is closed, spent a good 10 minutes or so doing laps around the area only to find out from Penn 1 building staff that they're closed possibly due to construction in the area.
Even though I ordered the small Chessesteak the "STEAK" was skimpy as was the cheese. way too expensive, not going back.