The workers on Sunday night put a sign up on the door saying “shortage of staff. Closed for the day” and made the store seem closed for business. Then some guy came out and removed the sign for us because we were confused and standing around.
When we went inside it was clear that all the workers were sitting in the dining area behind the column (so you can’t see them from outside) watching YouTube videos and skipping out on work.
The food bar was absolutely disgusting and all the food had trend dried and sticky. This was the worst chipotle experience I’ve ever had and the management needs to either change or rehire their staff. This is unacceptable for such a large franchise.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips, Burrito
Lauren Banjo
They ignore pickup orders to serve in store customers first. What’s the point of ordering ahead if the people who wait in line get served faster?
Atmosphere: 3
Food: 5
Service: 2
breana renee
THE WORST CHIPOTLE EVER. Very nasty and Disrespectful. Girl making my food was digging in her nose. I found hair in my food when i got home. This isn’t the first time I’ve found hair. I only keep going to this one because this is near my home. This chipotle is very ghetto and very unorganized.
Atmosphere: 1
Food: 1
Service: 1
Elijah Ervin
This place has provided an extremely unsatisfactory experience. I placed an order using their mobile ordering system, which confirmed that my order was ready for pickup. However, upon arriving at the store, I discovered that they had not even begun preparing it, resulting in an unnecessary wait. Additionally, I requested extra vegetables, which were completely omitted, while an excessive amount of white rice was included instead. This level of service and attention to detail is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Harry Robinson
Edit: the staff are supper rude and treat kids poorly. Do not recommend, just goto chipotle on 72nd
Kid-friendliness: We’re really rude to kids I saw in the line, and the kid was nothing but polite even after she called him a bitch in Spanish
Atmosphere: 1
Food: 3
Service: 1
Irfan Khan
Very bad service. They close restrooms 2 hours before the restaursnt actually closes. I told them I just wanted to wash my hand and they didn't care to offer napkins. They closed the bathroom in front of me as well
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Ben Sandberg
This was absolutely terrible. The guacamole and sour cream were beyond spoiled I took two bites and handed the tray back to the workers. The worker didn’t even offer immediately to refund me so I walked out and called corporate. Only chipotle I’ve ever been to like this
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Carlysle McNaught
Very hit or miss. My last order I got brisket and only got a few pieces and was told to get more it would be extra. They also rationed the lettuce. Try to go to other locations if you can.
Edit: The food here is way too salty to the point of being inedible.
Atmosphere: 1
Food: 1
Service: 1
John Graziano
Employees are noticeably high, smoking weed directly outside of the store, swearing, and blasting music behind the register. One of the cashiers speaks at the volume of a mouse, and after six months of coming in, she still can't figure out how to accept the Chipotle app scan. Utterly incompetent. The food is incredibly stale and has clearly been sitting out for far too long. Today, I asked for a side tortilla, and the person behind the counter took a ripped-to-shreds tortilla and began to heat it without a second thought. Despite living only five minutes away, I will never return to this location again. If management is reading this, fire every employee and yourself for allowing this mess.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Luis Roldan
Portion sizes are never the same, the floors and tables are never clean, and the sodas in the machine are always flat. I feel like the cashiers make up a different price every time because I’ve payed anywhere from $12 to $20 for the same exact bowl. I only go here because there’s no Cava in the area
Hi Chipotle, I walk my dog in the morning, and I’m concerned because I hear loud music on everytime at 7am. It’s a waste of energy, and it’s disturbing my morning walks.
Taylor Catrone
I usually enjoy Chipotle, but this location has completely ruined my experience. The worst part is that they play extremely loud music all night long, which makes it impossible for me to sleep. I live next to this chipotle location and can hear the noise clearly in my apartment, even with the windows closed.The speaker system they installed back in April vibrates through the surrounding buildings making it extremely difficult for me and the other residents to sleep at night. It's frustrating and inconsiderate to have to deal with such loud music late into the night, every night. I’ve tried to address the issue with the staff, but nothing has changed. If you're looking for a peaceful atmosphere or somewhere to relax, I would definitely recommend avoiding this Chipotle.
Atmosphere: 1
Service: 1
Hannah Ambrosio
worst chipotle location i’ve been to. the management is inconsiderate to customers and people in the residences around them. the manager insists on blasting music all hours of the night after being asked multiple times to lower it by surrounding apartments. they also skimp on your bowls, do not go here.
Food: 1
Osman Bayrak
Got food from here the other day and from the start I had to wait 5 minutes to start my order even though no one else was on line. By the time I sat down and ate, my white rice was undercooked and stale. The chicken tasted terrible and was not like other locations I’ve been to. I tried to talk to a manager but he was “In the back, and can’t come out” This is actually the worst chipotle I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Mia Rozmus
I love chipotle but I will choose any other food place before going into this chipotle location (885 10th avenue). The staff is extremely unprofessional. They have a speaker system that vibrates surrounding residential buildings. When trying to confront the manager with any issues, they will legitimately hide from you and never attempt to better your experience. I advise to stay away from this location.
The workers on Sunday night put a sign up on the door saying “shortage of staff. Closed for the day” and made the store seem closed for business. Then some guy came out and removed the sign for us because we were confused and standing around.
When we went inside it was clear that all the workers were sitting in the dining area behind the column (so you can’t see them from outside) watching YouTube videos and skipping out on work.
The food bar was absolutely disgusting and all the food had trend dried and sticky. This was the worst chipotle experience I’ve ever had and the management needs to either change or rehire their staff. This is unacceptable for such a large franchise.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips, Burrito
They ignore pickup orders to serve in store customers first. What’s the point of ordering ahead if the people who wait in line get served faster?
Atmosphere: 3
Food: 5
Service: 2
THE WORST CHIPOTLE EVER.
Very nasty and Disrespectful.
Girl making my food was digging in her nose.
I found hair in my food when i got home. This isn’t the first time I’ve found hair. I only keep going to this one because this is near my home.
This chipotle is very ghetto and very unorganized.
Atmosphere: 1
Food: 1
Service: 1
This place has provided an extremely unsatisfactory experience. I placed an order using their mobile ordering system, which confirmed that my order was ready for pickup. However, upon arriving at the store, I discovered that they had not even begun preparing it, resulting in an unnecessary wait. Additionally, I requested extra vegetables, which were completely omitted, while an excessive amount of white rice was included instead. This level of service and attention to detail is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Edit: the staff are supper rude and treat kids poorly. Do not recommend, just goto chipotle on 72nd
Kid-friendliness: We’re really rude to kids I saw in the line, and the kid was nothing but polite even after she called him a bitch in Spanish
Atmosphere: 1
Food: 3
Service: 1
Very bad service. They close restrooms 2 hours before the restaursnt actually closes. I told them I just wanted to wash my hand and they didn't care to offer napkins. They closed the bathroom in front of me as well
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
This was absolutely terrible. The guacamole and sour cream were beyond spoiled I took two bites and handed the tray back to the workers. The worker didn’t even offer immediately to refund me so I walked out and called corporate. Only chipotle I’ve ever been to like this
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Very hit or miss. My last order I got brisket and only got a few pieces and was told to get more it would be extra. They also rationed the lettuce. Try to go to other locations if you can.
Edit: The food here is way too salty to the point of being inedible.
Atmosphere: 1
Food: 1
Service: 1
Employees are noticeably high, smoking weed directly outside of the store, swearing, and blasting music behind the register. One of the cashiers speaks at the volume of a mouse, and after six months of coming in, she still can't figure out how to accept the Chipotle app scan. Utterly incompetent. The food is incredibly stale and has clearly been sitting out for far too long. Today, I asked for a side tortilla, and the person behind the counter took a ripped-to-shreds tortilla and began to heat it without a second thought. Despite living only five minutes away, I will never return to this location again. If management is reading this, fire every employee and yourself for allowing this mess.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Portion sizes are never the same, the floors and tables are never clean, and the sodas in the machine are always flat. I feel like the cashiers make up a different price every time because I’ve payed anywhere from $12 to $20 for the same exact bowl. I only go here because there’s no Cava in the area
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Hi Chipotle,
I walk my dog in the morning, and I’m concerned because I hear loud music on everytime at 7am. It’s a waste of energy, and it’s disturbing my morning walks.
I usually enjoy Chipotle, but this location has completely ruined my experience. The worst part is that they play extremely loud music all night long, which makes it impossible for me to sleep. I live next to this chipotle location and can hear the noise clearly in my apartment, even with the windows closed.The speaker system they installed back in April vibrates through the surrounding buildings making it extremely difficult for me and the other residents to sleep at night. It's frustrating and inconsiderate to have to deal with such loud music late into the night, every night. I’ve tried to address the issue with the staff, but nothing has changed. If you're looking for a peaceful atmosphere or somewhere to relax, I would definitely recommend avoiding this Chipotle.
Atmosphere: 1
Service: 1
worst chipotle location i’ve been to. the management is inconsiderate to customers and people in the residences around them. the manager insists on blasting music all hours of the night after being asked multiple times to lower it by surrounding apartments. they also skimp on your bowls, do not go here.
Food: 1
Got food from here the other day and from the start I had to wait 5 minutes to start my order even though no one else was on line. By the time I sat down and ate, my white rice was undercooked and stale. The chicken tasted terrible and was not like other locations I’ve been to. I tried to talk to a manager but he was “In the back, and can’t come out” This is actually the worst chipotle I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
I love chipotle but I will choose any other food place before going into this chipotle location (885 10th avenue). The staff is extremely unprofessional. They have a speaker system that vibrates surrounding residential buildings. When trying to confront the manager with any issues, they will legitimately hide from you and never attempt to better your experience. I advise to stay away from this location.
Service: 1
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