Chipotle Mexican Grill
269 Amsterdam Ave, New York
(212) 580-6058
Recent Reviews
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Definitely the most poorly managed restaurant I’ve been to in my entire life.
Been to this location many times. Always out of staples (chicken, white rice, etc). Long lines. Usually about 8 workers there, and only one person handles both the line and the register. Not sure what the other 7 are up to since they always run out of food.
Atmosphere: 3
Food: 3
Service: 1
Asked for a water cup which is free, they ran out of them, so the worker gave me a regular cup and told me to fill it only with water,
Then the manager came quickly and told me I have to pay for it even though it was just for water, I tried explaining it to her but she couldn’t care less, terrible service, won’t come back
Atmosphere: 1
Food: 2
Service: 1
So so salty, couldn’t eat it. Told the Lady behind the counter about it and she literally didn’t care….
Atmosphere: 1
Food: 1
Service: 1
The saltiest food I’ve ever had! I never complain about salt but wowww every time I go the food gets saltier and saltier it’s not edible anymore
Food: 1
An unorganized location. The condiment area was practically empty and messy.
Service: 1
I went to Chipotle with my mom — the place was nice and the food was really delicious. But the way they serve the food could be better. It was done carelessly: the lid was messy and the outside of the bowl was dirty. It didn’t feel clean or handled with care. Other than that, we enjoyed the visit.
Atmosphere: 5
Food: 5
Service: 2
Trying to call the store and there ai answer machine would not let me be transferred to a store manager
Food: 4
Service: 1
Every time I come to this location, they never have grilled chicken ready. This is my second time coming and again—I had to wait. I honestly don’t mind waiting, but the service is consistently bad. The staff always seem annoyed, rude, and just plain unprofessional. People are on their phones, talking, rolling their eyes when you ask for help—like you’re bothering them just for ordering food. And what’s wild is the place isn’t even busy. It’s just chaotic and careless energy for no reason. Do better.
Atmosphere: 3
Food: 2
Service: 1
they give you less than half a scoop of chicken when you ask for more they give you two pieces, and then when i ask for more it’s an automatic double protein.. very little rice. their portions are as if they don’t have enough for all their customers.
Costumer service doesn’t exist. No AC. No White rice. No tomatoes. With a stank attitude. If you don’t want to be in the service industry go find a different job. Instead of treating costumers like they are an inconvenience to you. Horrible location. 7/17/2025 9:30pm.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rice wasn’t cooked which made the meal so bad, couldn’t eat it. Employees had such attitude it wasn’t worth the headache to argue for a refund.
Food: 1
Service: 1
every time I come they do service or something and I can never order food for lunch.
Atmosphere: 1
Food: 4
Service: 1
The rice at this location is consistently way too salty. Whoever is making the rice needs to follow the recipe.
Atmosphere: 4
Food: 2
Service: 1
Worst Chipotle ever !! I got to this mess around 8:20pm to order me a bowl and a kids meal to my daughter. There was no tacos for my daughter, then when I try to get my bowl, they didn’t have brown rice, didn’t have mild sauce and they didn’t have lettuce. So basically We had to eat what they want and not what we choose. Also, I went to the bathroom to wash my hand and it was all dirty, without toilet paper and soap. I’ve in many many Chipotles all around the country and this was the worst hands down.
Atmosphere: 1
Food: 2
Service: 1
This location never has what you want. They are always out of something. The place is always trashy. The cross contamination risk is terrible.
Atmosphere: 1
Food: 2
Service: 1
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