Worst service in chipotle they don’t have customer service, rude and food portion was less than regular size.
Atmosphere: 3
Food: 1
Service: 1
Audrey W
Really good local restaurant! Only reason food is 4 is that the burrito may not be wrapped. The workers are really nice. Varied vegetarian options. Bowl is recommended.
I never do this, But at this point I hope corporate or a manager sees this and makes changes. I work in the area and come to this chipotle all the time, every night at 9:30/10 o clock they will refuse to put more food out! If the store doesn’t close till 11 why are they stopping the cooking at 9:30?!? I worked in fast food for many years and we always had to put out food until the store closes or at least 30 minutes before the store closes to clean! These ppl close the store early every night! Way before 11pm when the store is supposed to close! Tonight was the last straw when I went in and employees were physically fighting with customers! I called for a manager to help resolve the situation but nobody came, it was as if the kids weee all alone. When the fighting finally stopped that’s when they told me they weren’t putting out anymore food! After I waited for 15 minutes while fighting and everything else was going on. I really hope somebody important sees this! This store is ghetto and unprofessional
Atmosphere: 1
Food: 1
Service: 1
Nate Jenkins
Out of chips at guac tonight at 8pm, hours before closing
Atmosphere: 1
Food: 1
Service: 1
Maximilian Isaacs
I’ve been conic here for awhile and ordering ahead on my breaks. They are always out of ingredients. Never offer refunds or any help. Yell at the customers or just plain ignore them. It’s a mad house.
The comments of at least 5 other customers saying, in words or substance, "core things are always out" are exactly right. And they're hardly overstatement. On 4 separate trips (it's in my neighborhood; and these were 4 of my last 6 trips there; I was probably more forgiving than I should have been), this branch was out of (1) chicken; (2) lettuce; (3) green salsa; and (4) rice. In the last of those episodes, which was the most recent, I was told, amazingly, that it would be 30 minutes before rice was available. It was the last straw for me, and I walked out. And I now won't return.
The management of this facility (or at least its inventory control) is obviously incompetent. And I'd be surprised if I were the only customer to walk out in disgust.
Chipotle National, look at all of the reviews of this branch. Do you see a pattern?
If, as I imagine, Chipotle National manages its stores (or franchisees), it's time for it to fix things at this branch. At this point I'm only ceasing to order from this particular Chipotle branch, but it's a real blemish on the Chipotle brand.
Food: 2
Service: 1
Wesley B.
This location is by far the worst Chipotle in the country, not just NYC. The worst part is they do not know how to salt the chicken/steak. They load it with an insane amount of salt to the point it is no longer edible. They clearly don't taste it, otherwise they would notice. Lack of training & standards.
Atmosphere: 1
Food: 1
Service: 1
Jey Smoothies
The team members are rude and disrespectful. They yelled at a man who didn’t know it was closed went in by accident and they said “there’s no line.” Get out and called him an insulting word. The guy told me and others around him to not eat there because the servers are hateful. They are also very stingy with their distribution of food at least from my own experience. You pay a premium for food and yet they want to nickel and dime every little thing. It’s horrible and the worst part is that they give out flimsy paper bags that rip easily. When I asked for more guacamole or a new bag they flat out said we’re going to charge you extra and same for an addition bag to replace the broken one. Shame on this store and group of people. They are not good with customer service. They’re miserable people who don’t make customers feel welcome or good. Please do better with hiring people that are compassionate and well rounded human beings. That current staffing is heartless and disgustingly disrespectful
Atmosphere: 2
Food: 3
Service: 1
Panna Réka Jánosi
I ordered a burrito, it was really good, just as always. Also, all the meals can be made vegetarian with still having your protein intake through the beans.
Never opens on time & food is always delayed. Workers always saying they are understaffed
MillyMom Martinez
Good food for the price! Nice people working there… went with my daughter and we loved it. The fact that they have glass coke bottles for me is a plus because it tastes better!
Kid-friendliness: Good for family! Kids are welcome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
Thomas Kain
This location of Chipotle used to be better than its peers, but has since gotten a little worse. The food is as good as you'd expect, but the soda machine has regularly been broken and one of the two bathrooms is often closed.
Atmosphere: 2
Food: 4
Service: 3
B R
I wouldn't recommend anyone coming to this location I was picking up my order for 2:40 I was there before 2:40 and yet my order wasn't ready at the time It was suppose to be. The two female associates there at 2:40 in charge of the to go orders need training and need to learn how to be polite to customers. They laughed and didn't have any urgency to make my order they were very immature.
this is literally the worst chipotle i’ve ever been to. they’re always out of something essential like guacamole, steak, chicken, pico. the turnover rate at this restaurant must be very high because every time i walk in there are new employees who are just as incompetent as the ones before. today one of the guys behind the glass was playing around, throwing food around the counter and flirting with the cashier. this chipotle is always dirty and god forbid you ask for the bathroom code. in the unlikely event that they have everything available, they will forget to put my guacamole on the side in the bag. the reason i am so upset by this chipotle is not just because it is the only one within convenient distance, but also because i have been to so many better chipotles. i received the best service and the food genuinely tasted better in a chipotle in long island city. i just looked at this one and sighed. even the one in my Pennsylvania college town consistently outclasses this one in cleanliness, availability, and convenience. like oh my god this is the worst chipotle on earth. i have been giving this specific one a good try every now and again for possibly 5 or 6 years, and after covid it took a considerable turn that has rendered it simply awful. i hate this chipotle.
The team members are very rude and disrespectful.
Atmosphere: 1
Service: 1
Worst service in chipotle they don’t have customer service, rude and food portion was less than regular size.
Atmosphere: 3
Food: 1
Service: 1
Really good local restaurant! Only reason food is 4 is that the burrito may not be wrapped. The workers are really nice. Varied vegetarian options. Bowl is recommended.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Vegetarian Salad Bowl, Chips, Tacos
I never do this, But at this point I hope corporate or a manager sees this and makes changes. I work in the area and come to this chipotle all the time, every night at 9:30/10 o clock they will refuse to put more food out! If the store doesn’t close till 11 why are they stopping the cooking at 9:30?!? I worked in fast food for many years and we always had to put out food until the store closes or at least 30 minutes before the store closes to clean! These ppl close the store early every night! Way before 11pm when the store is supposed to close! Tonight was the last straw when I went in and employees were physically fighting with customers! I called for a manager to help resolve the situation but nobody came, it was as if the kids weee all alone. When the fighting finally stopped that’s when they told me they weren’t putting out anymore food! After I waited for 15 minutes while fighting and everything else was going on. I really hope somebody important sees this! This store is ghetto and unprofessional
Atmosphere: 1
Food: 1
Service: 1
Out of chips at guac tonight at 8pm, hours before closing
Atmosphere: 1
Food: 1
Service: 1
I’ve been conic here for awhile and ordering ahead on my breaks. They are always out of ingredients. Never offer refunds or any help. Yell at the customers or just plain ignore them. It’s a mad house.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Guacamole, Burrito Bowl, Chips
The comments of at least 5 other customers saying, in words or substance, "core things are always out" are exactly right. And they're hardly overstatement. On 4 separate trips (it's in my neighborhood; and these were 4 of my last 6 trips there; I was probably more forgiving than I should have been), this branch was out of (1) chicken; (2) lettuce; (3) green salsa; and (4) rice. In the last of those episodes, which was the most recent, I was told, amazingly, that it would be 30 minutes before rice was available. It was the last straw for me, and I walked out. And I now won't return.
The management of this facility (or at least its inventory control) is obviously incompetent. And I'd be surprised if I were the only customer to walk out in disgust.
Chipotle National, look at all of the reviews of this branch. Do you see a pattern?
If, as I imagine, Chipotle National manages its stores (or franchisees), it's time for it to fix things at this branch. At this point I'm only ceasing to order from this particular Chipotle branch, but it's a real blemish on the Chipotle brand.
Food: 2
Service: 1
This location is by far the worst Chipotle in the country, not just NYC. The worst part is they do not know how to salt the chicken/steak. They load it with an insane amount of salt to the point it is no longer edible. They clearly don't taste it, otherwise they would notice. Lack of training & standards.
Atmosphere: 1
Food: 1
Service: 1
The team members are rude and disrespectful. They yelled at a man who didn’t know it was closed went in by accident and they said “there’s no line.” Get out and called him an insulting word. The guy told me and others around him to not eat there because the servers are hateful. They are also very stingy with their distribution of food at least from my own experience. You pay a premium for food and yet they want to nickel and dime every little thing. It’s horrible and the worst part is that they give out flimsy paper bags that rip easily. When I asked for more guacamole or a new bag they flat out said we’re going to charge you extra and same for an addition bag to replace the broken one. Shame on this store and group of people. They are not good with customer service. They’re miserable people who don’t make customers feel welcome or good. Please do better with hiring people that are compassionate and well rounded human beings. That current staffing is heartless and disgustingly disrespectful
Atmosphere: 2
Food: 3
Service: 1
I ordered a burrito, it was really good, just as always. Also, all the meals can be made vegetarian with still having your protein intake through the beans.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never opens on time & food is always delayed. Workers always saying they are understaffed
Good food for the price! Nice people working there… went with my daughter and we loved it. The fact that they have glass coke bottles for me is a plus because it tastes better!
Kid-friendliness: Good for family! Kids are welcome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
This location of Chipotle used to be better than its peers, but has since gotten a little worse. The food is as good as you'd expect, but the soda machine has regularly been broken and one of the two bathrooms is often closed.
Atmosphere: 2
Food: 4
Service: 3
I wouldn't recommend anyone coming to this location I was picking up my order for 2:40 I was there before 2:40 and yet my order wasn't ready at the time It was suppose to be. The two female associates there at 2:40 in charge of the to go orders need training and need to learn how to be polite to customers. They laughed and didn't have any urgency to make my order they were very immature.
Food: 3
Recommended dishes: Guacamole, Carnitas Burrito Bowl
this is literally the worst chipotle i’ve ever been to. they’re always out of something essential like guacamole, steak, chicken, pico. the turnover rate at this restaurant must be very high because every time i walk in there are new employees who are just as incompetent as the ones before. today one of the guys behind the glass was playing around, throwing food around the counter and flirting with the cashier. this chipotle is always dirty and god forbid you ask for the bathroom code. in the unlikely event that they have everything available, they will forget to put my guacamole on the side in the bag. the reason i am so upset by this chipotle is not just because it is the only one within convenient distance, but also because i have been to so many better chipotles. i received the best service and the food genuinely tasted better in a chipotle in long island city. i just looked at this one and sighed. even the one in my Pennsylvania college town consistently outclasses this one in cleanliness, availability, and convenience. like oh my god this is the worst chipotle on earth. i have been giving this specific one a good try every now and again for possibly 5 or 6 years, and after covid it took a considerable turn that has rendered it simply awful. i hate this chipotle.
Atmosphere: 1
Food: 1
Service: 1
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