Popped in on a random Wednesday and have to say this is the best Chipotle I’ve ever been to. The food was fresh and cooked perfectly. The ladies on the line were friendly and fast, and the fellas in the back were efficient and on top of it. Chipotle can be hit-or-miss—especially in Manhattan—but hats off to this location!
Atmosphere: 5
Food: 5
Service: 5
Gustavo Mejía Díaz
Great food!
Atmosphere: 4
Food: 5
Service: 5
Jordan
Brown guacamole was sent. Was sent looking like garbage on top of the bowl.
Atmosphere: 3
Food: 1
Service: 3
nanky alarado
When the kids are getting out from school is a berry noise and mo seats.
Atmosphere: 4
Food: 4
Service: 4
Jared Hyer
Efficient cheap and good
Atmosphere: 5
Food: 5
Service: 5
Emil
DO NOT COME HERE!!!!! If you want some decent portions, good customer service and non-stale chips — do yourself a favor and go to the many other Chiplote’s in the city.
First, I requested a kids meal and instead they gave me a Quesadilla. Then, when i explicitly mentioned certain cold items on the side; the girl working completely IGNORED me and placed it on! Unbelievable. Customer service was just horrible in general, I hope the rude employees who cared more about chatting than serving food gets fired.
Whoever was on shift on May 18th in the afternoon, I truly hope you reconsider being in the customer service industry.
Atmosphere: 1
Food: 2
Service: 1
Miroslav Liška
Good portions and great staff, also very clean
Atmosphere: 5
Food: 5
Service: 5
A F
Yummy, but normal fast food.
Atmosphere: 3
Food: 4
Service: 4
Dmitriy
Come here if you want to watch 6 people standing around while 1 person slowly prepares your food with utter disregard.
Chipotle is great, but unfortunately this is the worst location in the city. The service is awful, on many occasions.
For example, during peak dinner hours, they will have someone that has no clue how to wrap burritos....wrapping burritos. Lord bless their hearts for trying but this isn't right -- the line gets held up, and my burritos come up broken. This happened many times in the past 1-2 months. There's been instances where they had to throw my burrito wrap away and restart again, and the whole time I'm waiting at the cashier, or worse, this is happening to the people ahead of me and I'm deep in the queue. This ain't right, I'm sorry.
The attitude from the workers is also a big problem here. They'll often rip you off of your portions, and you'll have to ask to be made whole again. Other locations don't do this -- they just give you the proper portion.
They'll also insist on getting parts of your order WAY in advance. For example, asking for my choice of protein when my burrito isn't even in the press yet, and give you attitude when you tell them to slow down. This is also so they can rip you off of your portions again.
Chill out, take your time, and do right to your customers. Not rush them and rip them off.
Lastly, if you plan on going within 1 hour of closing, the protein quality plummets substantially, if they have any protein left.
Otherwise, the food itself is about what you'd expect from Chipotle. However, the service quality is by far the worst in the city. Fortunately there are nearby locations (44th & 9th, and just a few blocks north at 56th & 8th) that don't have any of these problems, and I would recommend you visit those instead.
Atmosphere: 2
Food: 4
Service: 1
William West
I’ve eaten here a handful of times and it’s usually great. Today it is so salty that it’s inedible
Atmosphere: 5
Food: 1
Service: 5
Mathias Centurion
The staff needs more CUSTOMER SERVICE EXPERIENCE 0 KINDNESS!!! never going back
Atmosphere: 1
Food: 1
Service: 1
Marco Zambrano
This place is DISASTROUS, they didn't want to treat me because I was BLACK, the entire crewmember of Dominican nationality discriminated against me. The two service managers didn't want to serve me and made the other customers go over me, I had to eat next door...I don't recommend it. .. and I worked in 2016 in this store it is completely different
Pookie “Pookie”
Just walked into this place about to get my lunch. The lady and the I guess the manager cuz he's eating on the side in front of the customers both see me walk inside. Both of them turn their head and made us think that how they did not want to take my order let's get better employees and management that actually want to work cuz that was very embarrassing..... I was already standing there for like 5 to 7 minutes. That's very unprofessional. Let me go to another fast food restaurant that actually wants my money and actually appreciate me for coming to help them out
Popped in on a random Wednesday and have to say this is the best Chipotle I’ve ever been to. The food was fresh and cooked perfectly. The ladies on the line were friendly and fast, and the fellas in the back were efficient and on top of it. Chipotle can be hit-or-miss—especially in Manhattan—but hats off to this location!
Atmosphere: 5
Food: 5
Service: 5
Great food!
Atmosphere: 4
Food: 5
Service: 5
Brown guacamole was sent. Was sent looking like garbage on top of the bowl.
Atmosphere: 3
Food: 1
Service: 3
When the kids are getting out from school is a berry noise and mo seats.
Atmosphere: 4
Food: 4
Service: 4
Efficient cheap and good
Atmosphere: 5
Food: 5
Service: 5
DO NOT COME HERE!!!!! If you want some decent portions, good customer service and non-stale chips — do yourself a favor and go to the many other Chiplote’s in the city.
First, I requested a kids meal and instead they gave me a Quesadilla. Then, when i explicitly mentioned certain cold items on the side; the girl working completely IGNORED me and placed it on! Unbelievable. Customer service was just horrible in general, I hope the rude employees who cared more about chatting than serving food gets fired.
Whoever was on shift on May 18th in the afternoon, I truly hope you reconsider being in the customer service industry.
Atmosphere: 1
Food: 2
Service: 1
Good portions and great staff, also very clean
Atmosphere: 5
Food: 5
Service: 5
Yummy, but normal fast food.
Atmosphere: 3
Food: 4
Service: 4
Come here if you want to watch 6 people standing around while 1 person slowly prepares your food with utter disregard.
Atmosphere: 1
Food: 1
Service: 1
The best chicken bowl I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Restaurantji Recommends
Chipotle is great, but unfortunately this is the worst location in the city. The service is awful, on many occasions.
For example, during peak dinner hours, they will have someone that has no clue how to wrap burritos....wrapping burritos. Lord bless their hearts for trying but this isn't right -- the line gets held up, and my burritos come up broken. This happened many times in the past 1-2 months. There's been instances where they had to throw my burrito wrap away and restart again, and the whole time I'm waiting at the cashier, or worse, this is happening to the people ahead of me and I'm deep in the queue. This ain't right, I'm sorry.
The attitude from the workers is also a big problem here. They'll often rip you off of your portions, and you'll have to ask to be made whole again. Other locations don't do this -- they just give you the proper portion.
They'll also insist on getting parts of your order WAY in advance. For example, asking for my choice of protein when my burrito isn't even in the press yet, and give you attitude when you tell them to slow down. This is also so they can rip you off of your portions again.
Chill out, take your time, and do right to your customers. Not rush them and rip them off.
Lastly, if you plan on going within 1 hour of closing, the protein quality plummets substantially, if they have any protein left.
Otherwise, the food itself is about what you'd expect from Chipotle. However, the service quality is by far the worst in the city. Fortunately there are nearby locations (44th & 9th, and just a few blocks north at 56th & 8th) that don't have any of these problems, and I would recommend you visit those instead.
Atmosphere: 2
Food: 4
Service: 1
I’ve eaten here a handful of times and it’s usually great. Today it is so salty that it’s inedible
Atmosphere: 5
Food: 1
Service: 5
The staff needs more CUSTOMER SERVICE EXPERIENCE
0 KINDNESS!!!
never going back
Atmosphere: 1
Food: 1
Service: 1
This place is DISASTROUS, they didn't want to treat me because I was BLACK, the entire crewmember of Dominican nationality discriminated against me. The two service managers didn't want to serve me and made the other customers go over me, I had to eat next door...I don't recommend it. .. and I worked in 2016 in this store it is completely different
Just walked into this place about to get my lunch. The lady and the I guess the manager cuz he's eating on the side in front of the customers both see me walk inside. Both of them turn their head and made us think that how they did not want to take my order let's get better employees and management that actually want to work cuz that was very embarrassing..... I was already standing there for like 5 to 7 minutes. That's very unprofessional. Let me go to another fast food restaurant that actually wants my money and actually appreciate me for coming to help them out
Service: 1
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