I was ordering a bowl and noticed the meat was very dry like it been sitting for hours so ask for fresh meat cause I can't consume this or ill just cancel the order a guy came up and said he will get me some but dark skin Dark skin counter girl caught an attitude after I said that meat is dry I wouldn't enjoy it she stated She don't care be careful of people who get a job just for the money cause if she don't care about serving me old dry me how do I know she cleaning her hands etc to say you don't care in front of a paying customer and I'm the one have to consume the food Chipotle is not cheap train her on hospitality, food poisoning and most importantly Professionalism while serving food I cancel the order due to her saying she don't care
Ali Cem ATALAR
I had a terrible experience at this Chipotle location. The girl serving me was extremely quiet — I could barely understand what she was saying, which felt very unprofessional. Even worse, I saw another employee who was cleaning the counter accidentally touch the white rice with her dirty cloth. This is absolutely disgusting and unacceptable. I will never come back to this location again. I strongly encourage management to review the security cameras on July 6th, Sunday at 7:32 PM to see exactly what happened.
Jebaston J
Staff was not friendly. Couldn’t get water. and they were blasting music like crazy in the night.
Edgar T
My issue is almost never food-related and is usually caused by management, believe it or not. The male Dominican manager with the beard is usually making the food for pickup, and when I come to pick up my order, he does everything except greet or acknowledge me. I am often standing there for 5–10 minutes while he has a full conversation with employees. I usually prefer to go to the Chipotle on 168th instead of this one, but I decided to come here today because I didn’t feel well. Lo and behold, I received the same bad service on a different day.
Dariel Diaz
Started out great, but the attention, the price and the portions are just not a great combination. Avoid and go to El Malecon or something. For 5 more dollars you get Rice, beans, a full salad and plenty of pepper steak.
Atmosphere: 4
Food: 2
Service: 2
Queen Grant
This is the worst chipotle ever, i asked for Barboca and they barely had any so i asked for more and she said it’s a double charge, she literally had to scape the container to give me meat, then i asked for more cheese and she gave me a nasty look like i won’t come back at 10pm. Then yall want to raise the prices as if the service is great
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Allan Lopez
Piece of plastic in my food… bathroom codes didn’t work. costumer service was okay
Atmosphere: 3
Food: 3
Service: 2
Tenaya Griffin
Good food, bad customer service. Walked in for a mobile order early this afternoon then later this evening. All three people up front and the cook in the back ignored my existence both times. I had to approach them and was told to wait I guess because whoever was in charge of mobile orders wasn't ready. But both times someone finally turned and handed me my bag, which I could see. That was all that was needed. Others were waiting in line before me too, waiting to be acknowledged. I thought it was rude but at the same time these seem like young kids who aren't professional yet. Food is good and place is clean though if you can ignore being ignored.
Atmosphere: 3
Food: 5
Service: 1
Kassandra R
IF I COULD GIVE 0 STARS I WOULD!!! I ORDERED A STEAK BOWL WITH GUAC AND CHIPS AND EVERYTHING WAS BEYOND SALTY!!!!!!!!!!! INEDIBLE!!!!!!!!!!!!!
TL;DR: After my grandma's funeral, my family and I went for a meal but had a missing plate due to an order mix-up. The manager was rude, dismissive, and mocked us as we tried to resolve it. We cleaned our table and only moved one chair, yet he yelled at us to put it back. The only good thing was the food taste, but the experience was upsetting during a difficult time.
Full posting: I went to get a meal after my grandma's funeral with my dad, aunt, and two sisters. We ordered two of the same plate, but the worker missed this, so we only received four meals instead of five, though we were only charged for four.
I returned with my dad and sister to request the missing plate. Since there were nine people in line, we felt it was unfair to wait again for something we had already ordered. We tried to get the worker’s attention, but she ignored us. Then, a man who seemed to be the manager intervened, already tense and visibly annoyed. He initially misunderstood, thinking we were claiming to have paid for the missing plate. I clarified that we had not paid but still expected the plate as part of our original order.
My sister, flustered by the tension, struggled to repeat the order. When my dad asked her to clarify, the manager rudely told him to “let her speak,” which I found completely inappropriate—especially since his attitude was what made her nervous. My dad left in frustration, and I stayed to help my sister remember her order. The manager then started snickering and rolling his eyes. I told him, “That is not helpful. We are trying to explain the issue, and you should listen instead of laughing.” He stayed quiet after that.
After we finished our meal, we made sure to clean the table thoroughly and throw away all our trash. We had only moved one chair, yet the manager shouted at us to put it back. Given how we’d been treated, we decided not to comply. This entire experience was especially painful after just coming from my grandma's funeral, turning what should have been a comforting family meal into an unnecessarily upsetting experience.
The only positive thing I can say is that the food tasted good.
Atmosphere: 1
Food: 3
Service: 1
Nayeli
The food is SALTY DON’T COME HERE YOU WILL GET HIGH BLOOD PRESSURE
FLaSh
In the middle of getting my bowl prepared the front Lady throws my food down and says her shift is over And I sit there, waiting while nobody serves me. Portions were tiny. I’ve easily spent 100s of dollars at this chipotle but now I’m seriously considering taking the train downtown for better service and quantity of food
Atmosphere: 1
Food: 1
Service: 1
Laura Santos
The staff is so rude and unprofessional my god!! The job market isn’t that terrible, if you hate what you do please work somewhere else. But don’t bring that nasty attitude to work every time. They always “run out”of items, it’s 8pm.. they close at 11. Skimpy portions, never consistent. RUDE saying slick comments in Spanish as if I don’t understand them. SAVE YOURSELF AND GET ANYTHING ELSE but chipotle.
It's okay.
I was ordering a bowl and noticed the meat was very dry like it been sitting for hours so ask for fresh meat cause I can't consume this or ill just cancel the order a guy came up and said he will get me some but dark skin Dark skin counter girl caught an attitude after I said that meat is dry I wouldn't enjoy it she stated She don't care be careful of people who get a job just for the money cause if she don't care about serving me old dry me how do I know she cleaning her hands etc to say you don't care in front of a paying customer and I'm the one have to consume the food Chipotle is not cheap train her on hospitality, food poisoning and most importantly Professionalism while serving food I cancel the order due to her saying she don't care
I had a terrible experience at this Chipotle location. The girl serving me was extremely quiet — I could barely understand what she was saying, which felt very unprofessional. Even worse, I saw another employee who was cleaning the counter accidentally touch the white rice with her dirty cloth. This is absolutely disgusting and unacceptable. I will never come back to this location again. I strongly encourage management to review the security cameras on July 6th, Sunday at 7:32 PM to see exactly what happened.
Staff was not friendly. Couldn’t get water.
and they were blasting music like crazy in the night.
My issue is almost never food-related and is usually caused by management, believe it or not. The male Dominican manager with the beard is usually making the food for pickup, and when I come to pick up my order, he does everything except greet or acknowledge me. I am often standing there for 5–10 minutes while he has a full conversation with employees. I usually prefer to go to the Chipotle on 168th instead of this one, but I decided to come here today because I didn’t feel well. Lo and behold, I received the same bad service on a different day.
Started out great, but the attention, the price and the portions are just not a great combination. Avoid and go to El Malecon or something. For 5 more dollars you get Rice, beans, a full salad and plenty of pepper steak.
Atmosphere: 4
Food: 2
Service: 2
This is the worst chipotle ever, i asked for Barboca and they barely had any so i asked for more and she said it’s a double charge, she literally had to scape the container to give me meat, then i asked for more cheese and she gave me a nasty look like i won’t come back at 10pm. Then yall want to raise the prices as if the service is great
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Piece of plastic in my food… bathroom codes didn’t work. costumer service was okay
Atmosphere: 3
Food: 3
Service: 2
Good food, bad customer service. Walked in for a mobile order early this afternoon then later this evening. All three people up front and the cook in the back ignored my existence both times. I had to approach them and was told to wait I guess because whoever was in charge of mobile orders wasn't ready. But both times someone finally turned and handed me my bag, which I could see. That was all that was needed. Others were waiting in line before me too, waiting to be acknowledged. I thought it was rude but at the same time these seem like young kids who aren't professional yet. Food is good and place is clean though if you can ignore being ignored.
Atmosphere: 3
Food: 5
Service: 1
IF I COULD GIVE 0 STARS I WOULD!!! I ORDERED A STEAK BOWL WITH GUAC AND CHIPS AND EVERYTHING WAS BEYOND SALTY!!!!!!!!!!! INEDIBLE!!!!!!!!!!!!!
Restaurantji Recommends
TL;DR: After my grandma's funeral, my family and I went for a meal but had a missing plate due to an order mix-up. The manager was rude, dismissive, and mocked us as we tried to resolve it. We cleaned our table and only moved one chair, yet he yelled at us to put it back. The only good thing was the food taste, but the experience was upsetting during a difficult time.
Full posting:
I went to get a meal after my grandma's funeral with my dad, aunt, and two sisters. We ordered two of the same plate, but the worker missed this, so we only received four meals instead of five, though we were only charged for four.
I returned with my dad and sister to request the missing plate. Since there were nine people in line, we felt it was unfair to wait again for something we had already ordered. We tried to get the worker’s attention, but she ignored us. Then, a man who seemed to be the manager intervened, already tense and visibly annoyed. He initially misunderstood, thinking we were claiming to have paid for the missing plate. I clarified that we had not paid but still expected the plate as part of our original order.
My sister, flustered by the tension, struggled to repeat the order. When my dad asked her to clarify, the manager rudely told him to “let her speak,” which I found completely inappropriate—especially since his attitude was what made her nervous. My dad left in frustration, and I stayed to help my sister remember her order. The manager then started snickering and rolling his eyes. I told him, “That is not helpful. We are trying to explain the issue, and you should listen instead of laughing.” He stayed quiet after that.
After we finished our meal, we made sure to clean the table thoroughly and throw away all our trash. We had only moved one chair, yet the manager shouted at us to put it back. Given how we’d been treated, we decided not to comply. This entire experience was especially painful after just coming from my grandma's funeral, turning what should have been a comforting family meal into an unnecessarily upsetting experience.
The only positive thing I can say is that the food tasted good.
Atmosphere: 1
Food: 3
Service: 1
The food is SALTY DON’T COME HERE YOU WILL GET HIGH BLOOD PRESSURE
In the middle of getting my bowl prepared the front Lady throws my food down and says her shift is over And I sit there, waiting while nobody serves me. Portions were tiny. I’ve easily spent 100s of dollars at this chipotle but now I’m seriously considering taking the train downtown for better service and quantity of food
Atmosphere: 1
Food: 1
Service: 1
The staff is so rude and unprofessional my god!! The job market isn’t that terrible, if you hate what you do please work somewhere else. But don’t bring that nasty attitude to work every time. They always “run out”of items, it’s 8pm.. they close at 11. Skimpy portions, never consistent. RUDE saying slick comments in Spanish as if I don’t understand them. SAVE YOURSELF AND GET ANYTHING ELSE but chipotle.
Atmosphere: 1
Food: 1
Service: 1
I love Chipotle, food is always good 😊
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Salad
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