They never put enough protein in your bowl at this location then they catch an attitude when you ask for the correct amount. These hispanic children working here seem to have a Caucasian bias too.
Atmosphere: 1
Food: 1
Service: 1
Brittany D.
I came here with my friend last week. we went up to order and the guy who made our bowls was very nice and everything was fine until I was waiting for the customer ahead of me to finish paying. immediately I could tell the cashier wasn't in the best mood she was 100% upset. when it was my turn she grabbed my bowl and rang me up, I asked for a medium cup and that's it, I didn't want to add to her day. my total came out to $32 and some change I thought it was crazy but I just thought it was bc it's Manhattan. when me and my friend paid and went downstairs to eat ( the tables were all disgusting btw.) I looked at my receipt and saw that she charged me for extra brisket, $8.45 !! which is INSANE. I didn't get extra anything so I went back up for my refund. by that point there was a new cashier so I told her what happened and I even told her she could check cameras if they had to see that I only got one scoop of meat. she asked around to verify and then the girl that originally rang me up came in and the girl asked her and this girl said that she asked me and the guy if I got extra and we said yes 😂😂😂 mama you were too pissed off to say anything please stop lying. that girl didn't tell me anything, she did ask my friend if she got extra but she didn't say anything to ME. I told her that she never asked me anything and she rolled her eyes and walked away. her name was on the receipt and it said Marlene/Marlyne I don't remember. I only got back $8.20 which is whatever I wanted the interaction to end and I wasn't gonna ask for my other $0.25. by the time me and my friend were leaving the girl was cleaning stuff out so obviously someone else knew that she wasn't good for taking customers. I understand having bad days but that doesn't mean you get to take it out on people much less people you're supposed to be serving. I did nothing to you and you did not have to be rude.
Atmosphere: 1
Food: 3
Service: 1
Ximena Garcia
I always love Chipotle but today (01-11-25 9:00pm) had the worst experience ever at chipotle SoHo location. Staff were like mad at customers, very inpatient and when we asked why they were mad at us the answer was “because we are here since 3pm and we are tired” and I can understand but that is not proper customer service. Except for the nice Dominican girl, the other girls made my friends and I experience awful. Definitely not coming back to this place anymore. Customers deserve respect.
Atmosphere: 1
Food: 2
Service: 1
Isabella Zhou
They skimmed the portions,even on the rice. And durning my time there almost every worker were talking over each other so the dine in experience was extremely stressful. When ordering I had to repeat my order almost 3 times chicken chicken oh you want steak? NO CHICKEN. I had to raise my voice even though I was practically on the glass . 🗿
Atmosphere: 2
Food: 3
Service: 1
Linta Khan
The hispanic or black girl at the front of the line yesterday evening had the most nastiest attitude. If you don't want to work here, then don't. It's as simple as that. From what i'm seeing in these reviews, countless others have had this same experience, and it appears nothing is being done. Do better and fire this classless bronx girl.
Atmosphere: 1
Food: 1
Service: 1
Alan Adams
All the other negative reviews are on point
Randy Vargas
This is one of the worst Chipotles in SoHo. I was there last week and had the person serving me my food just straight up walked away and started doing something else lmao. It’s comical how unserious they are. The girl next to him slid my burrito out of the way and when I asked her if she could just finish rolling it up so I could go, her reply was “he gotta finish it” mind you my guy is all the way in the back at this point whipping the hell out of some lettuce in a bowl. No one cares here so try your luck if you’re starving…..
Atmosphere: 1
Food: 2
Service: 1
Ivy Buonanduci
Extremely stingy with portion sizes compared to even just other chipotle locations. I paid the extra fee for guacamole but it was watery and so salty that it made the meal inedible. Also the water tap only had sparkling water for some reason which was just odd.
Atmosphere: 1
Food: 1
Service: 1
jack nilsen
The guac was watery and way too salty, almost as if they messed up and decided to keep it. Why pay extra if the guac is gonna be that bad. Stingy with the portions and no water, just sparkling water which is fine for those who like it, but come on water is the least a restaurant should have. Seating was fine, and you had to go up to get a to go top for a bowl instead of almost every other chipotle where it’s implied you get it.
Tables Disgusting, food horrible staff horrible and disrespectful garbage trail on the floor please go elsewhere you wont regret it 0
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Guacamole
Azar Huseynov
Too messy
Atmosphere: 1
Stéphane Duf
Unfriendly staff and cold meal for a price of more than 52 dollars for 3. The room is dirty and the trash cans are full
Atmosphere: 1
Food: 2
Service: 1
Venky Raghavan
Vegetarian options: There was chicken in our veggie bowl
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Guacamole
mochi chan
ive never even written a google review before but my experience was so bad i cant believe this will be my first. TERRIBLE attitude, i ask for rice and this girl taking the order put not even enough to cover the bottom of the bowl. every portion was so little the bowl wasnt even half filled. when i went to pay, the girl at the register asked is that all, i say yes, and she doesnt hear. she looks at me then gives me attitude, with a face that just screams "are u stupid", and repeats again is that all in the most snarky tone ever. i repeat myself nicely. i did not give ANY attitude yet they were all mean and snarky. the couple behind me were complaining about their attitude and portions as well when we sat down. train your employees better this is the worst chipotle ive ever been to. dont work here if u dont want to, and if u so choose to work here, then do it well. im never coming back and i hope everyone else steers clear of this location.
They never put enough protein in your bowl at this location then they catch an attitude when you ask for the correct amount. These hispanic children working here seem to have a Caucasian bias too.
Atmosphere: 1
Food: 1
Service: 1
I came here with my friend last week. we went up to order and the guy who made our bowls was very nice and everything was fine until I was waiting for the customer ahead of me to finish paying. immediately I could tell the cashier wasn't in the best mood she was 100% upset. when it was my turn she grabbed my bowl and rang me up, I asked for a medium cup and that's it, I didn't want to add to her day. my total came out to $32 and some change I thought it was crazy but I just thought it was bc it's Manhattan. when me and my friend paid and went downstairs to eat ( the tables were all disgusting btw.) I looked at my receipt and saw that she charged me for extra brisket, $8.45 !! which is INSANE. I didn't get extra anything so I went back up for my refund. by that point there was a new cashier so I told her what happened and I even told her she could check cameras if they had to see that I only got one scoop of meat. she asked around to verify and then the girl that originally rang me up came in and the girl asked her and this girl said that she asked me and the guy if I got extra and we said yes 😂😂😂 mama you were too pissed off to say anything please stop lying. that girl didn't tell me anything, she did ask my friend if she got extra but she didn't say anything to ME. I told her that she never asked me anything and she rolled her eyes and walked away. her name was on the receipt and it said Marlene/Marlyne I don't remember. I only got back $8.20 which is whatever I wanted the interaction to end and I wasn't gonna ask for my other $0.25. by the time me and my friend were leaving the girl was cleaning stuff out so obviously someone else knew that she wasn't good for taking customers. I understand having bad days but that doesn't mean you get to take it out on people much less people you're supposed to be serving. I did nothing to you and you did not have to be rude.
Atmosphere: 1
Food: 3
Service: 1
I always love Chipotle but today (01-11-25 9:00pm) had the worst experience ever at chipotle SoHo location. Staff were like mad at customers, very inpatient and when we asked why they were mad at us the answer was “because we are here since 3pm and we are tired” and I can understand but that is not proper customer service. Except for the nice Dominican girl, the other girls made my friends and I experience awful. Definitely not coming back to this place anymore. Customers deserve respect.
Atmosphere: 1
Food: 2
Service: 1
They skimmed the portions,even on the rice. And durning my time there almost every worker were talking over each other so the dine in experience was extremely stressful. When ordering I had to repeat my order almost 3 times chicken chicken oh you want steak? NO CHICKEN. I had to raise my voice even though I was practically on the glass . 🗿
Atmosphere: 2
Food: 3
Service: 1
The hispanic or black girl at the front of the line yesterday evening had the most nastiest attitude. If you don't want to work here, then don't. It's as simple as that. From what i'm seeing in these reviews, countless others have had this same experience, and it appears nothing is being done. Do better and fire this classless bronx girl.
Atmosphere: 1
Food: 1
Service: 1
All the other negative reviews are on point
This is one of the worst Chipotles in SoHo. I was there last week and had the person serving me my food just straight up walked away and started doing something else lmao. It’s comical how unserious they are. The girl next to him slid my burrito out of the way and when I asked her if she could just finish rolling it up so I could go, her reply was “he gotta finish it” mind you my guy is all the way in the back at this point whipping the hell out of some lettuce in a bowl. No one cares here so try your luck if you’re starving…..
Atmosphere: 1
Food: 2
Service: 1
Extremely stingy with portion sizes compared to even just other chipotle locations. I paid the extra fee for guacamole but it was watery and so salty that it made the meal inedible. Also the water tap only had sparkling water for some reason which was just odd.
Atmosphere: 1
Food: 1
Service: 1
The guac was watery and way too salty, almost as if they messed up and decided to keep it. Why pay extra if the guac is gonna be that bad. Stingy with the portions and no water, just sparkling water which is fine for those who like it, but come on water is the least a restaurant should have. Seating was fine, and you had to go up to get a to go top for a bowl instead of almost every other chipotle where it’s implied you get it.
Atmosphere: 1
Food: 1
Service: 1
Excellent
Restaurantji Recommends
Tables Disgusting, food horrible staff horrible and disrespectful garbage trail on the floor please go elsewhere you wont regret it 0
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Guacamole
Too messy
Atmosphere: 1
Unfriendly staff and cold meal for a price of more than 52 dollars for 3.
The room is dirty and the trash cans are full
Atmosphere: 1
Food: 2
Service: 1
Vegetarian options: There was chicken in our veggie bowl
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Guacamole
ive never even written a google review before but my experience was so bad i cant believe this will be my first. TERRIBLE attitude, i ask for rice and this girl taking the order put not even enough to cover the bottom of the bowl. every portion was so little the bowl wasnt even half filled. when i went to pay, the girl at the register asked is that all, i say yes, and she doesnt hear. she looks at me then gives me attitude, with a face that just screams "are u stupid", and repeats again is that all in the most snarky tone ever. i repeat myself nicely. i did not give ANY attitude yet they were all mean and snarky. the couple behind me were complaining about their attitude and portions as well when we sat down. train your employees better this is the worst chipotle ive ever been to. dont work here if u dont want to, and if u so choose to work here, then do it well. im never coming back and i hope everyone else steers clear of this location.
Atmosphere: 1
Food: 1
Service: 1
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