I came to this store to buy two smoothies. I have purchased smoothies here before with my friends, so I knew they were available.
When I asked the staff how to order, I was directed to a female staff member. I told her I wanted smoothies and asked to add protein and chia seeds. Because my English is not very fluent, I showed her a translation to explain clearly.
She suddenly told me that smoothies were not sold here, even though I had bought them at this store before. When I asked again, she told me to choose the ingredients to add. After I made my selections and explained what I wanted, she ignored me and started talking to another customer behind me.
After she finished speaking to them, I tried again to ask if smoothies were available. She repeated that I should choose ingredients. After I finished choosing, she continued to ignore me and spoke to others instead, even though I was standing right in front of her.
At that moment, I even wondered if I had done something wrong. But customers should not be treated differently simply because they are not fluent in English. I came here as a paying customer and only wanted to place an order.
In addition, her tone was very loud and rude throughout the interaction. This experience was extremely disappointing. I believe the staff’s service attitude needs serious improvement.
I used to like the food here and found it convenient, but after this experience, I may not return.
Service: 1
Brian
Overpriced
Atmosphere: 1
Food: 1
Service: 1
Piano
This is a good choice. The food was fresh and delicious. The location is very close to Times Square. The pricing is reasonable. Highly recommended.
Atmosphere: 4
Food: 4
Service: 4
Alex Park
The deli guys seriously need to go or this place is gonna end up shutting down. They’re super rude, the deli meats are always dry and honestly look unsanitary. They make up prices and charge people different amounts. Everyone else behind the counter is fine. This used to be the best deli around, but it’s gone downhill big time.
Atmosphere: 3
Food: 3
Service: 1
Macy Morgan
Delis was clean, the service was fast, and they had a clean restroom for customers to use! So helpful on Thanksgiving day when nowhere else will let you use the restroom, even as a paying customer. They also have a wide array of snacks and drinks!
Manuel M
I was double-charged at this deli on November 18th. My card didn’t go through the first time, and the cashier ran it again — resulting in two charges at the exact same minute. I called the store repeatedly for two weeks, and every time they told me to “wait for the payment to clear.” Once both payments fully cleared, they refused to refund the duplicate charge unless I returned in person, even though I clearly explained I don’t live in NYC.
This is extremely unprofessional and feels intentionally scammy.
On top of that, the food was hygienically unacceptable. People upstairs were drunk and vomiting, and nobody from staff checked or cleaned anything. My friend and I even got stomach sick afterward, which is honestly on us for eating from an open menu that was sitting out all day with zero hygiene control.
Avoid this place — the service is dishonest, the hygiene is terrible, and they will not help you if their staff double-charges your card.
Atmosphere: 1
Food: 1
Service: 1
Anastasi
11.16.The staff member at the cooking section refused to sell me a sandwich because I asked for it to be made the way I wanted for $7.50 instead of $9.50, which he insisted on. He walked away, gave me an annoyed look, and never came back. Extremely unprofessional behavior. No one ended up serving us, and I didn’t even know that was possible.
Atmosphere: 1
Food: 2
Service: 1
Judith Vasquez
The food here has me planning my return already. The chef balances technique and taste perfectly. This restaurant delivers what others only attempt. Workers combine menu knowledge with attentive service. Good food came with excellent service.
Atmosphere: 5
Food: 5
Service: 4
J Lee
The price is the issue. I got the same quantity of food as a $15 lunch combo next door yet its $25.
When a sit down restaurant is cheaper than a buffet style salad bar then it isn't really worth the value
Atmosphere: 5
Food: 4
Service: 4
Rosie
This place is convenient and the food is pretty good. The salad bar is a great deal, but everything else is not. I just paid $7 for a Barbell protein bar, which is price gauging to the nth degree. My fault I guess for not asking and being too afraid to say never mind to the checkout lady, but that’s honestly ridiculous. I also suspect that they sometimes get creative with food weight calculations for the hot bar.
Cheff is so cranky you almost wana throw the hot food on his face ….twice
Atmosphere: 5
Food: 2
Service: 1
Perdo Sosa
It was 11:20am and the person behind the deli counter refused to sell me a piece of bread because it wasn’t 11:30am I had purchased some beef there and I needed the roll to make my sandwich. The manager arrived as I requested a full refund and wasn’t interested in eating from this establishment again
Atmosphere: 1
Food: 3
Service: 1
Eddie Jenkins
My guess would be that there will bad reviews from local NYC residents but that's not me. I'm a country guy was visiting NYC as a tourist. My wife and I plus 3 exchange high school students spent the morning around Rockefeller Center and NBC. It was lunch time and we went walking and came upon this place. Having high school kids from Eastern Europe, I thought this would be good since such a huge selection. We all thought it was great. We went in got food and got a seat right away. Place was clean and the food was great and affordable. I would think that lunch is probably their busiest time.
Atmosphere: 4
Food: 4
Service: 4
om nom
Terrible food Terrible service had to wait forever
Atmosphere: 1
Food: 1
Service: 1
Daniel Nichols
Restroom unavailable. There should not one for a place of this size.
I came to this store to buy two smoothies. I have purchased smoothies here before with my friends, so I knew they were available.
When I asked the staff how to order, I was directed to a female staff member. I told her I wanted smoothies and asked to add protein and chia seeds. Because my English is not very fluent, I showed her a translation to explain clearly.
She suddenly told me that smoothies were not sold here, even though I had bought them at this store before. When I asked again, she told me to choose the ingredients to add. After I made my selections and explained what I wanted, she ignored me and started talking to another customer behind me.
After she finished speaking to them, I tried again to ask if smoothies were available. She repeated that I should choose ingredients. After I finished choosing, she continued to ignore me and spoke to others instead, even though I was standing right in front of her.
At that moment, I even wondered if I had done something wrong. But customers should not be treated differently simply because they are not fluent in English. I came here as a paying customer and only wanted to place an order.
In addition, her tone was very loud and rude throughout the interaction. This experience was extremely disappointing. I believe the staff’s service attitude needs serious improvement.
I used to like the food here and found it convenient, but after this experience, I may not return.
Service: 1
Overpriced
Atmosphere: 1
Food: 1
Service: 1
This is a good choice. The food was fresh and delicious. The location is very close to Times Square. The pricing is reasonable. Highly recommended.
Atmosphere: 4
Food: 4
Service: 4
The deli guys seriously need to go or this place is gonna end up shutting down. They’re super rude, the deli meats are always dry and honestly look unsanitary. They make up prices and charge people different amounts. Everyone else behind the counter is fine. This used to be the best deli around, but it’s gone downhill big time.
Atmosphere: 3
Food: 3
Service: 1
Delis was clean, the service was fast, and they had a clean restroom for customers to use! So helpful on Thanksgiving day when nowhere else will let you use the restroom, even as a paying customer. They also have a wide array of snacks and drinks!
I was double-charged at this deli on November 18th. My card didn’t go through the first time, and the cashier ran it again — resulting in two charges at the exact same minute. I called the store repeatedly for two weeks, and every time they told me to “wait for the payment to clear.” Once both payments fully cleared, they refused to refund the duplicate charge unless I returned in person, even though I clearly explained I don’t live in NYC.
This is extremely unprofessional and feels intentionally scammy.
On top of that, the food was hygienically unacceptable. People upstairs were drunk and vomiting, and nobody from staff checked or cleaned anything. My friend and I even got stomach sick afterward, which is honestly on us for eating from an open menu that was sitting out all day with zero hygiene control.
Avoid this place — the service is dishonest, the hygiene is terrible, and they will not help you if their staff double-charges your card.
Atmosphere: 1
Food: 1
Service: 1
11.16.The staff member at the cooking section refused to sell me a sandwich because I asked for it to be made the way I wanted for $7.50 instead of $9.50, which he insisted on. He walked away, gave me an annoyed look, and never came back. Extremely unprofessional behavior. No one ended up serving us, and I didn’t even know that was possible.
Atmosphere: 1
Food: 2
Service: 1
The food here has me planning my return already. The chef balances technique and taste perfectly. This restaurant delivers what others only attempt. Workers combine menu knowledge with attentive service. Good food came with excellent service.
Atmosphere: 5
Food: 5
Service: 4
The price is the issue. I got the same quantity of food as a $15 lunch combo next door yet its $25.
When a sit down restaurant is cheaper than a buffet style salad bar then it isn't really worth the value
Atmosphere: 5
Food: 4
Service: 4
This place is convenient and the food is pretty good. The salad bar is a great deal, but everything else is not. I just paid $7 for a Barbell protein bar, which is price gauging to the nth degree. My fault I guess for not asking and being too afraid to say never mind to the checkout lady, but that’s honestly ridiculous. I also suspect that they sometimes get creative with food weight calculations for the hot bar.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Cheff is so cranky you almost wana throw the hot food on his face ….twice
Atmosphere: 5
Food: 2
Service: 1
It was 11:20am and the person behind the deli counter refused to sell me a piece of bread because it wasn’t 11:30am I had purchased some beef there and I needed the roll to make my sandwich. The manager arrived as I requested a full refund and wasn’t interested in eating from this establishment again
Atmosphere: 1
Food: 3
Service: 1
My guess would be that there will bad reviews from local NYC residents but that's not me. I'm a country guy was visiting NYC as a tourist. My wife and I plus 3 exchange high school students spent the morning around Rockefeller Center and NBC. It was lunch time and we went walking and came upon this place. Having high school kids from Eastern Europe, I thought this would be good since such a huge selection. We all thought it was great. We went in got food and got a seat right away. Place was clean and the food was great and affordable. I would think that lunch is probably their busiest time.
Atmosphere: 4
Food: 4
Service: 4
Terrible food Terrible service had to wait forever
Atmosphere: 1
Food: 1
Service: 1
Restroom unavailable. There should not one for a place of this size.
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